About the Company Company size: 35 employees + several third parties for various functions Type: Privately Held Addresses: USA: 32 Mallard Cove, Barrington, RI 02806, USA Mumbai: 3rd Floor, 369, Sarla Park, Above Saraswat Bank, Marol Maroshi Road, Opp Seven Hills Hospital, Andheri (E), Mumbai - 400059 Easy Commute: Office is 10 mins from Marol Metro Station Please only apply if you live in Andheri East, Mumbai or close by. Due to the large number of resumes we generally get, outstation candidates will not be contacted. Website: https://actiontourguide.com Apps: https://apps.apple.com/us/app/action-tour-guide/id1460565736 https://play.google.com/store/apps/details?id=com.actioncharts.smartmansions.gpstour.atg Job Highlights Competitive salary and high-performance incentives. Office-based role in Marol, Andheri East, Mumbai. Excellent spoken and written English is a must. Night shift (US Customers) with a cab drop facility. Problem-solving attitude. Vacancy: 1 Job Description: Manage weekly and monthly team schedules to ensure full coverage across shifts. Actively take part in support operations, handling calls, emails, and chats during your shift. Maintain team attendance, shift adherence, and leave records. Generate and manage performance reports, customer issue summaries, and team metrics. Supervise the India support team, providing guidance, training, and daily oversight. Act as the main point of contact between the support team and Senior Management/HR/Accounts ensuring smooth communication. Monitor ticket queues to ensure timely responses and resolution, escalating urgent or sensitive issues as needed. Conduct regular one-on-one check-ins and performance reviews with team members, identifying coaching opportunities. Coordinate onboarding and training for new support staff, and maintain updated documentation for SOPs and FAQs. Collaborate with product, development, and marketing teams to provide customer feedback and highlight recurring issues. Implement and improve customer support tools and workflows to increase efficiency and customer satisfaction. Maintain quality standards by auditing support interactions and providing feedback to team members. Track and analyze customer satisfaction metrics and other performance (bonus) criterias to identify trends and improvement areas. Handle complex or escalated customer cases and complaints with empathy and professionalism. Plan and execute team-building activities and initiatives to foster a positive team environment. Preferred Candidate Profile: Minimum 3 years of voice, email, and chat support experience. 3+ years of management experience ( comfortable working with management) Excellent English communication skills. Willingness to work night shifts from the office. Immediate joining is preferred. Perks and Benefits: High-performance incentives. Important Note: Please apply only if: You live within a 30-minute commute of Marol, Andheri East. You are comfortable working night shifts from the office. Send your resumes to Ronald@actiontourguide.com. Show more Show less
Location: Marol, Andheri (E), Mumbai Experience: 5+ Years Employment Type: Full-Time, In-Office Industry: Travel Tech / Consumer Apps About Us At Action Tour Guide , we build award-winning GPS audio tour apps used by travelers around the world. As we scale our global footprint, we are looking for a data-driven professional to help organize, interpret, and present operational and business data to support decision-making across teams. Role Overview We are hiring a Senior Data Analyst with expert-level Excel skills and a strong foundation in data structuring, automation, and reporting. The ideal candidate will have worked in investment banking, analytics, or reporting roles in a demanding environment, and is now ready to apply those skills to a product and operations-heavy business. Key Responsibilities Build and maintain dashboards, trackers, and performance reports using Advanced Excel techniques (Power Query, Pivot Tables, Array Formulas, VBA/Macros, etc.) Consolidate and clean data from multiple sources (Google Sheets, CRM, app dashboards, sales reports, support tools, etc.) Create automated reports to track KPIs across marketing, sales, support, content, and product Support leadership with ad hoc deep-dives, custom reports, and actionable insights Work closely with functional heads to understand data needs and improve team decision-making Ensure accuracy and consistency in reporting and data definitions What we are Looking For 5+ years of experience in a data-intensive role in investment banking, analytics, operations, or strategy Mandatory : Certification in Advanced Excel (e.g., Microsoft Excel Expert, Coursera/LinkedIn Learning Advanced Excel, etc.) Strong command over data cleaning, merging, automation, charting, pivoting, and conditional logic Experience with Google Sheets, and comfort working in fast-changing, high-volume data environments Bonus: Exposure to BI tools (Power BI, Looker, Google Data Studio), SQL, or app-based consumer data Meticulous attention to detail and a sense of ownership over data accuracy Nice-to-Have Skills Experience with support dashboards, ad tracking reports, or sales CRM Ability to present findings in a clear, actionable format for non-technical stakeholders Experience in the travel, SaaS, or mobile app space is a plus What You'll Gain Work directly with leadership and business heads High ownership in building systems from scratch Opportunity to shape reporting practices and decision frameworks A visible, strategic role in a growing global product company
🚨 WE’RE HIRING 🚨 PRODUCT DEVELOPMENT MANAGER (8–10 YRS) Location : Marol, Andheri (E) Setup : Work from Office. Experience : 8–10 years Type : Full-Time 👉 Imp Note : Apply only if you live within 5 km of Marol. This is not a remote or hybrid position. 🧭 About Us At Action Tour Guide, we’re redefining road trips. Our GPS-powered audio tour apps turn every journey into an immersive, self-guided storytelling experience. With a global user base and tours across the U.S. and beyond, we sit at the exciting intersection of travel, tech, and storytelling. We’re scaling fast — and we need a Product Manager who can lead the charge. Someone who wears both hats: product thinker and project executor. www.actiontourguide.com 🎯 The Role: Product Manager (Product + Project Hybrid) This role isn’t siloed. You’ll own the vision, execution, and delivery. You’ll work closely with developers, designers, QA, support, marketing, and leadership to ensure we ship features that matter — on time and without compromise. If you’ve ever thought, “I wish I could drive both the ‘what’ and the ‘how,’” — this role was made for you. ✅ Key Responsibilities : Product Ownership: Own and prioritize the roadmap for our products and features. Project Leadership : Run sprint planning, backlog grooming, and delivery timelines across teams. Cross-Team Sync: Bridge business, tech, and design — and make sure everyone’s on the same page Spec Writing & Review : Translate ideas into clear, actionable product specs Quality First: Validate implementation, test rigorously, and ensure user-ready quality. Agile Discipline: Own standups, retrospectives, and sprint reviews — keep the engine running Stakeholder Comms: Regularly update leadership on progress, risks, and product impact User-Centric Thinking : Champion customer needs while balancing business and technical constraints 🧠 What You Bring: 8–10 years of experience in product, project, or delivery roles (or a mix of them) Strong understanding of Agile workflows (Scrum/Kanban) Proven ability to manage cross-functional teams in a fast-paced environment Hands-on experience writing specs and managing execution Strong communication, time management, and leadership skills Background in tech, engineering, or product-first startups preferred Familiarity with tools like Jira, ClickUp, Figma, Miro, or similar 🎁 What You’ll Get: A mission-critical seat in a rapidly growing travel tech company Ownership across both product vision and execution A collaborative team with a clear product and user-first mindset Competitive salary + performance bonus A chance to shape a product used by thousands of travelers worldwide 💡 This isn’t a coordination role . You’ll own product ideas, drive execution, and deliver real outcomes. If you thrive at the intersection of vision and delivery — we’re ready to meet you.
Internship / Freelance Role – AI-Powered Audio Tour Content & Planner Creation ● Work from Home/ Office. + Once a week, Office Visit at Marol, Mumbai. + Daily Collaboration with the content team. ● Start: Immediate | Project-based Payment | Flexible Timings Summary: ● We’re on the lookout for AI-smart and computer-savvy interns and experienced Freelancers to help create cutting-edge Audio Language Tours and Tour Planners powered by AI and creativity. ● If you're someone who’s constantly experimenting with ChatGPT, Audible, Chrome tools, Canva, and other AI/photo editing apps — this one’s for you. About the Role: This is not a technical or coding role — but requires smart AI usage, sharp research skills, and Creative thinking to handle multiple content-rich projects, such as: ● Creating Tour Planners with smart itineraries and visuals ● Building Audio Language Tours using AI-generated scripts and translations ● Designing visual assets using Canva or similar tools for use within planners or content decks. Who Can Apply: ● Interns: Fresh BE Graduates (any stream), excited to learn ● Experienced Freelancers: No degree bar, but must show proven digital, AI-smart skills and computer savviness. Location Criteria: ● Mumbai-based only – WFH role, but a weekly visit to the Marol office is mandatory, along with Daily collaboration with the Content Management team over phone calls or Zoom. You Must Have: ● Excellent written English & grammar ● Strong research & content skills ● Hands-on experience with tools like ChatGPT, Grammarly, Google Docs, MS Excel, Audible, Canva, Chrome Extensions, image editors, etc. ● Ability to manage multiple projects with high-quality output Compensation: ● Per-project payment (not hourly) ● Payment qualification in 2 stages: ○ 1. On project completion & content team approval ○ 2. On QA pass certification from the content team ● All payouts processed on the 7th of every month Mandatory Test Requirement: ● All applicants must complete a mandatory work sample test as part of the selection process. ● This includes creating a short AI-generated narration and a visual tour planner, using tools like ChatGPT and Canva. ● Only candidates who successfully clear this test, as evaluated by our Content Management and QA teams will be considered for further collaboration or onboarding. Turn your AI skills into storytelling power. Work with a fast-growing team shaping the future of digital travel.
As a Product Development Manager at Action Tour Guide, you will play a crucial role in redefining road trips by transforming journeys into immersive, self-guided storytelling experiences through our GPS-powered audio tour apps. With a global user base and tours spanning across the U.S. and beyond, we are at the exciting crossroads of travel, technology, and storytelling. In this full-time role based in Marol, Andheri (E), you will be responsible for both product strategy and project execution. You will collaborate with developers, designers, QA, support, marketing, and leadership to ensure timely and impactful delivery of features that resonate with our users. Your primary responsibilities will include owning and prioritizing the product roadmap, leading sprint planning and delivery timelines, fostering collaboration across teams, translating ideas into actionable product specifications, ensuring top-notch product quality, and communicating progress and risks to the leadership team. To excel in this role, you should have 8-10 years of experience in product, project, or delivery roles with a strong grasp of Agile methodologies such as Scrum and Kanban. You must possess proven leadership skills, effective communication abilities, and hands-on experience in writing product specifications and managing execution. A background in tech, engineering, or product-first startups would be advantageous, along with familiarity with tools like Jira, ClickUp, Figma, Miro, or similar platforms. In return, you will have the opportunity to make a significant impact in a rapidly growing travel tech company, taking ownership of both the product vision and execution. You will work with a collaborative team that prioritizes user needs and product excellence, while receiving a competitive salary, performance bonus, and the chance to shape a product used by thousands of travelers worldwide. If you are a proactive individual who thrives at the intersection of vision and delivery, we are excited to connect with you to take our product to new heights. Apply now only if you reside within 5 km of Marol, as this is not a remote or hybrid position.,
✈️ Calling All AI-Savvy Travel Storytellers! We’re on a mission to change the way the world explores—with immersive self-guided tours and AI-powered trip planners . Now, we’re looking for freelancers who can dream big, write boldly, and think like a traveler with a tech edge . Your Mission (Should You Choose to Accept It): 🌍 Dive into destinations and dig up hidden gems using AI tools like ChatGPT, Gemini & Claude 🗺️ Craft tour scripts and day-by-day itineraries travelers can’t wait to follow 💡 Blend facts, stories, and tips into a journey worth remembering You Bring: 🚀 Tech confidence + AI wizardry 🖋️ A knack for storytelling that’s clear, engaging, and vivid 🎯 An obsession with detail, accuracy & flow ✍️ At least 2–5 years of experience in travel writing 🅴 Highly proficient in written English Perks of the Adventure: 🌏 Work from anywhere in the world 📅 Steady stream of exciting projects 💼 Join a travel-tech company shaping the future of self-guided exploration 📩 Ready to take off? Apply Now!
As a Support Engineer for US customers working the India Night Shift from 8 pm to 5 am, you will be an integral part of the team at Action Tour Guide, a leading provider of self-guided audio tours. Operating from our office in Marol, Andheri East, Mumbai, you will engage with customers to provide real-time assistance and support for technical and non-technical queries related to our innovative app that offers personalized narratives for travelers exploring historical sites, national parks, and city attractions. Your role will involve assisting customers through various communication channels such as chat, email, and phone to address app-related issues and guide them through troubleshooting processes with clarity. You will collaborate with the Content Team on refining tour content based on user feedback and work closely with the Live App team to identify and resolve software bugs effectively. To excel in this position, you must possess excellent English communication skills, have a minimum of 3 years of experience in customer support, and ideally have a background supporting travel apps or working in the travel industry. Your responsibilities will include updating the knowledge base for enhanced self-service, maintaining expert product knowledge for tailored solutions, and ensuring the secure management of sensitive data across platforms. In return for your contributions, we offer a competitive salary with high-performance incentives, immediate joining, and a cab drop facility. The ideal candidate for this position will demonstrate proficiency in CRM ticketing tools, have knowledge of mobile operating systems like iOS and Android, be flexible for night shifts, and possess a strong passion for travel along with an understanding of global travel app challenges. Preference will be given to candidates with IT-related technical diplomas or degrees and experience in travel apps or the industry.,
As a Customer Support Executive at our dynamic and growing company specializing in self-guided audio tour apps, your role will involve assisting our US-based customers through email, chat, and ticketing systems. Your exceptional communication skills, customer-first approach, and ability to troubleshoot app-related queries efficiently will be instrumental in providing a seamless user experience. Key Responsibilities: - Respond promptly and professionally to customer inquiries via call, email, and chat. - Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues. - Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns. - Maintain detailed records of customer interactions and feedback to enhance service quality. Required Skills & Qualifications: - Minimum 3 years of experience in customer support, preferably for US-based customers. - Strong written and verbal English communication skills. - Experience with ticketing systems, chat support, and CRM tools is a plus. - Ability to multitask, prioritize, and perform under pressure. - Strong problem-solving skills with a proactive approach to resolving customer issues. - Comfortable working night shifts from the office. In addition to a competitive salary with high-performance incentives, you will have the opportunity to grow within a company with a global customer base. You will be part of a supportive team and dynamic work environment, with a cab drop facility provided for night shifts. Preferred Candidate Profile: - Minimum 3 years of voice, email, and chat support experience. - Excellent English communication skills. - Willingness to work night shifts from the office. - Immediate joining is preferred. High-performance incentives are offered as perks and benefits for this full-time, permanent role. Please apply only if you live within a 30-minute commute of Marol, Andheri East, have a minimum of 3 years of experience in customer support, and are comfortable working night shifts from the office. Send your resume to Tina@ActionTourGuide.com to be considered for this exciting opportunity.,
Location : Marol, Mumbai (In-Office Only) Shift timing : 12 pm to 9 pm IST Experience : 3-5 Years Department : Engineering Reports to : Project Manager Requirement : Please apply only if you can reach Marol within 20-30 minutes. About us At Action Tour Guide (www.actiontourguide.com), we build award-winning GPS audio tour apps that turn road trips and sightseeing into engaging storytelling experiences. With a growing global user base, our apps deliver self-guided experiences across national parks, scenic drives, and cultural landmarks. We’re a tech-driven company at the intersection of travel, storytelling, and innovation—and we’re scaling fast. Role Summary We are looking for a Business Analyst who can connect business goals with product execution. The ideal candidate brings an AI-first mindset to analyzing problems, gathering insights, and recommending solutions, while also applying process optimization and Lean methodologies to streamline workflows. In this role, you will work closely with stakeholders across Product, Engineering, QA, and Content teams to define requirements, translate them into actionable plans, and ensure smooth delivery. Your work will directly shape user experiences and contribute to the success of our travel-tech products. Key Responsibilities Gather, analyze, and document business requirements (BRDs, FRDs, user stories). Collaborate with Product Managers and stakeholders to translate business needs into clear functional specifications. Partner with Engineering and QA to ensure features are delivered accurately and meet business needs. Conduct gap analysis, feasibility studies, and impact assessments for new initiatives. Support User Acceptance Testing (UAT) and validate features against business requirements. Monitor feature adoption, analyze user feedback, and contribute to continuous product improvement. What you bring to the table 3–5 years of experience as a Business Analyst in IT, SaaS, or consumer app domains. Strong analytical and problem-solving skills with the ability to simplify complex processes. Excellent communication skills to work with both technical and non-technical stakeholders. Proficiency with tools like JIRA, Confluence, Figma, or similar platforms for documentation and collaboration. Experience with Agile/Scrum methodologies in cross-functional environments. Comfort working with data (AI-driven data, Excel, BI tools) to derive insights and validate decisions. Exposure to AI/ML tools and applications (e.g., using AI for requirement gathering, data analysis, automation, or business insights). Benefits Competitive salary based on experience Annual performance bonuses Opportunity to grow, lead & own projects end-to-end
Location : Marol, Mumbai (In-Office Only) Shift : Night Shift: 5pm to 2 am IST (US Time Zone) Experience : 5–7 Years Department : Customer Support Reports to : Support Manager / Customer Success Manager Requirement : Please apply only if you reside within 5 km of Marol. About us At Action Tour Guide (www.actiontourguide.com), we build award-winning GPS audio tour apps that turn road trips and sightseeing into engaging storytelling experiences. With a growing global user base, our apps deliver self-guided experiences across national parks, scenic drives, and cultural landmarks. We’re a tech-driven company at the intersection of travel, storytelling, and innovation—and we’re scaling fast. Role Summary We are looking for a proactive and experienced support assistant manager to help lead our night support operations. This is a full-time, in-office role in Marol, and the ideal candidate must have 5–7 years of experience in customer support, with at least 2 years in a team leadership or escalation role. You’ll assist in managing a growing support team, ensuring timely and high-quality responses to customer queries across email, chat, and partner platforms. You will also play a key role in training, quality checks, escalation handling, and driving improvements in support processes. Key Responsibilities : (1) Team Su pervision Assist the manager in overseeing daily shift operations and issue resolution. Monitor agent responses and step in for escalations as needed. Help with staffing, leave tracking, and ensuring full shift coverage. (2) Customer Experience Ensure customer queries are handled with professionalism, accuracy, and empathy. Maintain high response quality and adherence to SLAs across platforms (email, live chat, OTA platforms, etc.). Flag repeat issues and collaborate with internal teams to improve processes. (3) Training & QA Support onboarding of new agents by providing training and documentation. Conduct regular quality reviews and give feedback to agents. Update FAQs and SOPs based on new learnings or changes. (4) Reporting & Metrics Track and report daily support volumes, response times, and resolution trends. Suggest improvements to improve efficiency, reduce response time, and enhance customer satisfaction. (5) AI & Process Optimization Identify opportunities to use AI tools (chatbots, auto-tagging, summarization, auto-replies, etc.) to improve speed, accuracy, and customer experience. Collaborate with tech and product teams to implement and test AI-based solutions in daily workflows. (6) Daily & Weekly Calls Join daily check-ins to align on customer complaints, road closure reports, and immediate content fixes. Join Weekly calls with senior management to review ticket trends, unresolved issues, escalations, workflow gaps, and action items for process improvements. Who You Are 5–7 years of customer support experience (voice/email/chat); at least 2 years in a team lead or assistant manager role. Excellent English communication skills (spoken and written). Comfortable working night shifts from 5pm to 2am (US time zone) from our Marol office. Strong problem-solving mindset and ability to work under pressure. Strong grasp of support tools (e.g., Freshdesk, Zendesk, Google Workspace). Experience with support on OTA platforms (Tripadvisor, GetYourGuide, Viator, etc.) is a plus. Bonus : Familiarity with AI-based customer support tools or automation projects. Benefits Competitive salary based on experience Annual performance bonuses Opportunity to grow into a full Support Manager role
Designation : Support Assistant Manager — Night Shifts (USA Customers) Location : Marol, Mumbai (In-Office Only) Shift : Night Shift: 5pm to 2 am IST (US Time Zone) Experience : 5–7 Years Department : Customer Support Compulsory Requirement : Please apply only if you reside within 5 km of Marol. About us At Action Tour Guide (www.actiontourguide.com), we build award-winning GPS audio tour apps that turn road trips and sightseeing into engaging storytelling experiences. With a growing global user base, our apps deliver self-guided experiences across national parks, scenic drives, and cultural landmarks. We’re a tech-driven company at the intersection of travel, storytelling, and innovation—and we’re scaling fast. Role Summary We are looking for a proactive and experienced support assistant manager to help lead our night support operations. This is a full-time, in-office role in Marol, and the ideal candidate must have 5–7 years of experience in customer support, with at least 2 years in a team leadership or escalation role. You’ll assist in managing a growing support team, ensuring timely and high-quality responses to customer queries across email, chat, and partner platforms. You will also play a key role in training, quality checks, escalation handling, and driving improvements in support processes. Key Responsibilities Team Supervision Assist the manager in overseeing daily shift operations and issue resolution. Monitor agent responses and step in for escalations as needed. Help with staffing, leave tracking, and ensuring full shift coverage. Customer Experience Ensure customer queries are handled with professionalism, accuracy, and empathy. Maintain high response quality and adherence to SLAs across platforms (email, live chat, OTA platforms, etc.). Flag repeat issues and collaborate with internal teams to improve processes. Training & QA Support onboarding of new agents by providing training and documentation. Conduct regular quality reviews and give feedback to agents. Update FAQs and SOPs based on new learnings or changes. Reporting & Metrics Track and report daily support volumes, response times, resolution trends, CSAT score, reviews & ratings and other support reports. Suggest improvements to improve efficiency, reduce response time, and enhance customer satisfaction. AI Use & Process Optimization . Identify opportunities to use AI tools (chatbots, auto-tagging, summarization, auto-replies, etc.) to improve speed, accuracy, and customer experience. Collaborate with tech and product teams to implement and test AI-based solutions in daily workflows. Daily & Weekly Calls Join daily check-ins to align on customer complaints, road closure reports, and immediate content fixes. Join Weekly calls with senior management to review ticket trends, unresolved issues, escalations, workflow gaps, and action items for process improvements. Who You Are 5–7 years of customer support experience (voice/email/chat); at least 2-4 years in a team lead or assistant manager role. Excellent English communication skills (spoken and written). Comfortable working night shifts from 5pm to 2am (US time zone) from our Marol office. Strong problem-solving mindset and ability to work under pressure. Strong grasp of support tools (e.g., Freshdesk, Zendesk, Google Workspace). Experience with support on OTA platforms (Tripadvisor, GetYourGuide, Viator, etc.) is a plus. Bonus: Familiarity with AI-based customer support tools or automation projects. Benefits Competitive salary based on experience Annual performance bonuses. Opportunity to grow into a full Support Manager role