About the Company Company size: 35 employees + several third parties for various functions Type: Privately Held Addresses: USA: 32 Mallard Cove, Barrington, RI 02806, USA Mumbai: 3rd Floor, 369, Sarla Park, Above Saraswat Bank, Marol Maroshi Road, Opp Seven Hills Hospital, Andheri (E), Mumbai - 400059 Easy Commute: Office is 10 mins from Marol Metro Station Please only apply if you live in Andheri East, Mumbai or close by. Due to the large number of resumes we generally get, outstation candidates will not be contacted. Website: https://actiontourguide.com Apps: https://apps.apple.com/us/app/action-tour-guide/id1460565736 https://play.google.com/store/apps/details?id=com.actioncharts.smartmansions.gpstour.atg Job Highlights Competitive salary and high-performance incentives. Office-based role in Marol, Andheri East, Mumbai. Excellent spoken and written English is a must. Night shift (US Customers) with a cab drop facility. Problem-solving attitude. Vacancy: 1 Job Description: Manage weekly and monthly team schedules to ensure full coverage across shifts. Actively take part in support operations, handling calls, emails, and chats during your shift. Maintain team attendance, shift adherence, and leave records. Generate and manage performance reports, customer issue summaries, and team metrics. Supervise the India support team, providing guidance, training, and daily oversight. Act as the main point of contact between the support team and Senior Management/HR/Accounts ensuring smooth communication. Monitor ticket queues to ensure timely responses and resolution, escalating urgent or sensitive issues as needed. Conduct regular one-on-one check-ins and performance reviews with team members, identifying coaching opportunities. Coordinate onboarding and training for new support staff, and maintain updated documentation for SOPs and FAQs. Collaborate with product, development, and marketing teams to provide customer feedback and highlight recurring issues. Implement and improve customer support tools and workflows to increase efficiency and customer satisfaction. Maintain quality standards by auditing support interactions and providing feedback to team members. Track and analyze customer satisfaction metrics and other performance (bonus) criterias to identify trends and improvement areas. Handle complex or escalated customer cases and complaints with empathy and professionalism. Plan and execute team-building activities and initiatives to foster a positive team environment. Preferred Candidate Profile: Minimum 3 years of voice, email, and chat support experience. 3+ years of management experience ( comfortable working with management) Excellent English communication skills. Willingness to work night shifts from the office. Immediate joining is preferred. Perks and Benefits: High-performance incentives. Important Note: Please apply only if: You live within a 30-minute commute of Marol, Andheri East. You are comfortable working night shifts from the office. Send your resumes to Ronald@actiontourguide.com. Show more Show less
Location: Marol, Andheri (E), Mumbai Experience: 5+ Years Employment Type: Full-Time, In-Office Industry: Travel Tech / Consumer Apps About Us At Action Tour Guide , we build award-winning GPS audio tour apps used by travelers around the world. As we scale our global footprint, we are looking for a data-driven professional to help organize, interpret, and present operational and business data to support decision-making across teams. Role Overview We are hiring a Senior Data Analyst with expert-level Excel skills and a strong foundation in data structuring, automation, and reporting. The ideal candidate will have worked in investment banking, analytics, or reporting roles in a demanding environment, and is now ready to apply those skills to a product and operations-heavy business. Key Responsibilities Build and maintain dashboards, trackers, and performance reports using Advanced Excel techniques (Power Query, Pivot Tables, Array Formulas, VBA/Macros, etc.) Consolidate and clean data from multiple sources (Google Sheets, CRM, app dashboards, sales reports, support tools, etc.) Create automated reports to track KPIs across marketing, sales, support, content, and product Support leadership with ad hoc deep-dives, custom reports, and actionable insights Work closely with functional heads to understand data needs and improve team decision-making Ensure accuracy and consistency in reporting and data definitions What we are Looking For 5+ years of experience in a data-intensive role in investment banking, analytics, operations, or strategy Mandatory : Certification in Advanced Excel (e.g., Microsoft Excel Expert, Coursera/LinkedIn Learning Advanced Excel, etc.) Strong command over data cleaning, merging, automation, charting, pivoting, and conditional logic Experience with Google Sheets, and comfort working in fast-changing, high-volume data environments Bonus: Exposure to BI tools (Power BI, Looker, Google Data Studio), SQL, or app-based consumer data Meticulous attention to detail and a sense of ownership over data accuracy Nice-to-Have Skills Experience with support dashboards, ad tracking reports, or sales CRM Ability to present findings in a clear, actionable format for non-technical stakeholders Experience in the travel, SaaS, or mobile app space is a plus What You'll Gain Work directly with leadership and business heads High ownership in building systems from scratch Opportunity to shape reporting practices and decision frameworks A visible, strategic role in a growing global product company
🚨 WE’RE HIRING 🚨 PRODUCT DEVELOPMENT MANAGER (8–10 YRS) Location : Marol, Andheri (E) Setup : Work from Office. Experience : 8–10 years Type : Full-Time 👉 Imp Note : Apply only if you live within 5 km of Marol. This is not a remote or hybrid position. 🧭 About Us At Action Tour Guide, we’re redefining road trips. Our GPS-powered audio tour apps turn every journey into an immersive, self-guided storytelling experience. With a global user base and tours across the U.S. and beyond, we sit at the exciting intersection of travel, tech, and storytelling. We’re scaling fast — and we need a Product Manager who can lead the charge. Someone who wears both hats: product thinker and project executor. www.actiontourguide.com 🎯 The Role: Product Manager (Product + Project Hybrid) This role isn’t siloed. You’ll own the vision, execution, and delivery. You’ll work closely with developers, designers, QA, support, marketing, and leadership to ensure we ship features that matter — on time and without compromise. If you’ve ever thought, “I wish I could drive both the ‘what’ and the ‘how,’” — this role was made for you. ✅ Key Responsibilities : Product Ownership: Own and prioritize the roadmap for our products and features. Project Leadership : Run sprint planning, backlog grooming, and delivery timelines across teams. Cross-Team Sync: Bridge business, tech, and design — and make sure everyone’s on the same page Spec Writing & Review : Translate ideas into clear, actionable product specs Quality First: Validate implementation, test rigorously, and ensure user-ready quality. Agile Discipline: Own standups, retrospectives, and sprint reviews — keep the engine running Stakeholder Comms: Regularly update leadership on progress, risks, and product impact User-Centric Thinking : Champion customer needs while balancing business and technical constraints 🧠 What You Bring: 8–10 years of experience in product, project, or delivery roles (or a mix of them) Strong understanding of Agile workflows (Scrum/Kanban) Proven ability to manage cross-functional teams in a fast-paced environment Hands-on experience writing specs and managing execution Strong communication, time management, and leadership skills Background in tech, engineering, or product-first startups preferred Familiarity with tools like Jira, ClickUp, Figma, Miro, or similar 🎁 What You’ll Get: A mission-critical seat in a rapidly growing travel tech company Ownership across both product vision and execution A collaborative team with a clear product and user-first mindset Competitive salary + performance bonus A chance to shape a product used by thousands of travelers worldwide 💡 This isn’t a coordination role . You’ll own product ideas, drive execution, and deliver real outcomes. If you thrive at the intersection of vision and delivery — we’re ready to meet you.
Internship / Freelance Role – AI-Powered Audio Tour Content & Planner Creation ● Work from Home/ Office. + Once a week, Office Visit at Marol, Mumbai. + Daily Collaboration with the content team. ● Start: Immediate | Project-based Payment | Flexible Timings Summary: ● We’re on the lookout for AI-smart and computer-savvy interns and experienced Freelancers to help create cutting-edge Audio Language Tours and Tour Planners powered by AI and creativity. ● If you're someone who’s constantly experimenting with ChatGPT, Audible, Chrome tools, Canva, and other AI/photo editing apps — this one’s for you. About the Role: This is not a technical or coding role — but requires smart AI usage, sharp research skills, and Creative thinking to handle multiple content-rich projects, such as: ● Creating Tour Planners with smart itineraries and visuals ● Building Audio Language Tours using AI-generated scripts and translations ● Designing visual assets using Canva or similar tools for use within planners or content decks. Who Can Apply: ● Interns: Fresh BE Graduates (any stream), excited to learn ● Experienced Freelancers: No degree bar, but must show proven digital, AI-smart skills and computer savviness. Location Criteria: ● Mumbai-based only – WFH role, but a weekly visit to the Marol office is mandatory, along with Daily collaboration with the Content Management team over phone calls or Zoom. You Must Have: ● Excellent written English & grammar ● Strong research & content skills ● Hands-on experience with tools like ChatGPT, Grammarly, Google Docs, MS Excel, Audible, Canva, Chrome Extensions, image editors, etc. ● Ability to manage multiple projects with high-quality output Compensation: ● Per-project payment (not hourly) ● Payment qualification in 2 stages: ○ 1. On project completion & content team approval ○ 2. On QA pass certification from the content team ● All payouts processed on the 7th of every month Mandatory Test Requirement: ● All applicants must complete a mandatory work sample test as part of the selection process. ● This includes creating a short AI-generated narration and a visual tour planner, using tools like ChatGPT and Canva. ● Only candidates who successfully clear this test, as evaluated by our Content Management and QA teams will be considered for further collaboration or onboarding. Turn your AI skills into storytelling power. Work with a fast-growing team shaping the future of digital travel.
As a Product Development Manager at Action Tour Guide, you will play a crucial role in redefining road trips by transforming journeys into immersive, self-guided storytelling experiences through our GPS-powered audio tour apps. With a global user base and tours spanning across the U.S. and beyond, we are at the exciting crossroads of travel, technology, and storytelling. In this full-time role based in Marol, Andheri (E), you will be responsible for both product strategy and project execution. You will collaborate with developers, designers, QA, support, marketing, and leadership to ensure timely and impactful delivery of features that resonate with our users. Your primary responsibilities will include owning and prioritizing the product roadmap, leading sprint planning and delivery timelines, fostering collaboration across teams, translating ideas into actionable product specifications, ensuring top-notch product quality, and communicating progress and risks to the leadership team. To excel in this role, you should have 8-10 years of experience in product, project, or delivery roles with a strong grasp of Agile methodologies such as Scrum and Kanban. You must possess proven leadership skills, effective communication abilities, and hands-on experience in writing product specifications and managing execution. A background in tech, engineering, or product-first startups would be advantageous, along with familiarity with tools like Jira, ClickUp, Figma, Miro, or similar platforms. In return, you will have the opportunity to make a significant impact in a rapidly growing travel tech company, taking ownership of both the product vision and execution. You will work with a collaborative team that prioritizes user needs and product excellence, while receiving a competitive salary, performance bonus, and the chance to shape a product used by thousands of travelers worldwide. If you are a proactive individual who thrives at the intersection of vision and delivery, we are excited to connect with you to take our product to new heights. Apply now only if you reside within 5 km of Marol, as this is not a remote or hybrid position.,
✈️ Calling All AI-Savvy Travel Storytellers! We’re on a mission to change the way the world explores—with immersive self-guided tours and AI-powered trip planners . Now, we’re looking for freelancers who can dream big, write boldly, and think like a traveler with a tech edge . Your Mission (Should You Choose to Accept It): 🌍 Dive into destinations and dig up hidden gems using AI tools like ChatGPT, Gemini & Claude 🗺️ Craft tour scripts and day-by-day itineraries travelers can’t wait to follow 💡 Blend facts, stories, and tips into a journey worth remembering You Bring: 🚀 Tech confidence + AI wizardry 🖋️ A knack for storytelling that’s clear, engaging, and vivid 🎯 An obsession with detail, accuracy & flow ✍️ At least 2–5 years of experience in travel writing 🅴 Highly proficient in written English Perks of the Adventure: 🌏 Work from anywhere in the world 📅 Steady stream of exciting projects 💼 Join a travel-tech company shaping the future of self-guided exploration 📩 Ready to take off? Apply Now!