Customer Support Executive - US Customers (Night Shift)

As a Customer Support Executive at our dynamic and growing company specializing in self-guided audio tour apps, your role will involve assisting our US-based customers through email, chat, and ticketing systems. Your exceptional communication skills, customer-first approach, and ability to troubleshoot app-related queries efficiently will be instrumental in providing a seamless user experience. Key Responsibilities: - Respond promptly and professionally to customer inquiries via call, email, and chat. - Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues. - Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns. - Maintain detailed records of customer interactions and feedback to enhance service quality. Required Skills & Qualifications: - Minimum 3 years of experience in customer support, preferably for US-based customers. - Strong written and verbal English communication skills. - Experience with ticketing systems, chat support, and CRM tools is a plus. - Ability to multitask, prioritize, and perform under pressure. - Strong problem-solving skills with a proactive approach to resolving customer issues. - Comfortable working night shifts from the office. In addition to a competitive salary with high-performance incentives, you will have the opportunity to grow within a company with a global customer base. You will be part of a supportive team and dynamic work environment, with a cab drop facility provided for night shifts. Preferred Candidate Profile: - Minimum 3 years of voice, email, and chat support experience. - Excellent English communication skills. - Willingness to work night shifts from the office. - Immediate joining is preferred. High-performance incentives are offered as perks and benefits for this full-time, permanent role. Please apply only if you live within a 30-minute commute of Marol, Andheri East, have a minimum of 3 years of experience in customer support, and are comfortable working night shifts from the office. Send your resume to Tina@ActionTourGuide.com to be considered for this exciting opportunity.,