70 Ticketing Systems Jobs

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations We are looking for a Compliance Analyst Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes, manage audits, filings, and maintain relationships with regulatory authorities. Vendor Management & Procurement: Lead procurement of telecom resources and services. Negotiate cost-effective contracts, monitor SLAs, and enforce vendor compliance. Data Center Operations: Plan and monitor data center infrastructure procurement, performance, and compliance with security and operational standards. Issue Resolution & Ticketing: Manage operational queries through ticketing systems, perform root cause analyses, and implement process improvements. SOP Development & Process Optimization: Define and enhance SOPs for telecom, compliance, and operations functions. Identify and implement automation opportunities. Reporting & Analytics: Develop dashboards and reports to monitor KPIs, support decision-making, and provide operational visibility. Audit & Cost Optimization: Support internal/external audits and implement cost-efficiency initiatives. Risk Mitigation: Identify risks in operations and compliance and develop mitigation strategies. Stakeholder Management: Liaise with regulatory bodies, auditors, vendors, and internal teams to align operations with business and compliance goals. Administrative Oversight: Manage facilities, vendor contracts, and support services for smooth daily operations. Requirements Education: Postgraduate (MBA preferred). Experience: 3-5 years in backend operations, with significant exposure to telecom infrastructure and regulatory compliance. Skills: In-depth knowledge of telecom regulations (TRAI, DoT) and compliance frameworks. Expertise in vendor management, contract negotiation, and SLA monitoring. Understanding of telecom/data center infrastructure and security standards. Strong analytical, reporting, and communication skills. Proficiency in MS Office and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management. Relevant certifications (e.g., ITIL, telecom compliance) are a plus. Ability to define and track operational KPIs. Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed. Other Requirements Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek, work-from-office (Noida, Sector 2). Effective communicator with both technical and non-technical stakeholders. Proactive and solutions-oriented mindset. Benefits Competitive compensation as per industry standards. Opportunity to work at the crossroads of compliance, operations, and telecom infrastructure. High-impact, strategic role with exposure to cutting-edge telecom and data center technologies. On-the-job learning in regulatory frameworks, infra compliance, and vendor governance. Professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Type: Full-time Application Question(s): How many years of experience do you have in Telecom Operations Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) What is your Current CTC Work Location: In person,

As a proactive and experienced Incident Manager, you will be responsible for overseeing and managing the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment. Together with a team of ITSM experts, you will handle major incidents, ensuring swift resolution, identifying root causes, and driving continuous improvements to minimize service disruptions and optimize response processes. Your key responsibilities will include managing the incident management lifecycle, from identification to resolution, ensuring adherence to SLAs, and minimizing business impact. You will manage major incidents with urgency, coordinating cross-functional teams to restore services quickly. Acting as the central point of communication for all stakeholders during incidents, you will provide regular updates on status, impact, and resolution timelines. Additionally, accurate documentation of incidents, including root cause analysis (RCA) follow up and post-incident reports, will be essential. You will provide 24/7 support for incident response, including on-call responsibilities as part of a rotational schedule. Proactively monitoring high-priority services and potential risks, you will take preventative action where necessary and develop escalation procedures to ensure critical incidents receive appropriate attention. Continuously analyzing the incident management process to identify opportunities for efficiency, speed, and accuracy improvements will be crucial. Collaborating with problem management teams to address recurring incidents and implement permanent solutions, you will deploy process enhancements to improve metrics like First Time Resolution and MTTR. You will also collaborate with internal teams and external vendors to ensure streamlined communication during incidents, drive incident-related meetings, and train and mentor team members and stakeholders on incident management best practices. Required qualifications for this role include proven experience (5+ years) in incident management within a large-scale, high-tech enterprise environment, a strong understanding of ITIL/ITSM frameworks and processes, experience managing major incidents (P1/P2), familiarity with monitoring tools and ticketing systems, strong leadership, decision-making, problem-solving skills, and exceptional communication skills. Preferred qualifications include ITIL v4 Certification, experience with cloud environments and DevOps methodologies, and understanding of automation tools and processes for proactive incident management. Key attributes we are looking for in a candidate include a proactive mindset, analytical thinking, being a team player, and customer-focused. In return, we offer a dynamic, fast-paced work environment, opportunities for professional growth and certifications, a competitive salary and benefits package, and work-life balance with rotational shifts and on-call support schedules. If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we invite you to apply and become a key part of our team!,

Job Description: You will be joining itravel, a Go Lite IATA travel agency in Kolkata that has been in operation since 2011. As a Ticket Sales Manager, your primary responsibility will be to oversee ticket sales, deliver exceptional customer service, manage sales activities efficiently, and ensure effective sales management on a daily basis. This is a full-time on-site role based in Kolkata. To excel in this role, you should possess a keen knowledge of the CRS system and expertise in booking through all airlines" portals. Strong customer service and communication skills are essential, along with previous experience in domestic ticket reservations. The ability to meet deadlines, strong interpersonal and negotiation skills, proficiency in MS Office and ticketing systems, and knowledge of the travel industry will be beneficial. Having an IATA certification will be considered an additional qualification that enhances your profile for this position at itravel.,

The VMWare NSX Administrator plays a critical role in ensuring the smooth operation of network virtualization and security solutions. You will be responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency. Your focus will be on maintaining high-quality service standards and fostering a positive customer experience. Key Responsibilities: - Resolve technical support tickets by utilizing VMware NSX and SDN technologies, adhering to quality standards and company policies while ensuring timely resolution within agreed SLA. - Provide on-call support for escalated issues, conducting thorough root cause analysis to identify and implement effective solutions. - Contribute to knowledge management by updating and maintaining the knowledge base, and facilitate training sessions for new team members and coaching for analysts to enhance team capabilities. - Analyze support trends and proactively engage in value-adding activities to improve operational processes and reduce ticket volume. - Ensure a positive customer experience by achieving high rates of first call resolution and minimizing the number of rejected resolutions and reopened cases. Skill Requirements: - Solid proficiency in VMware NSX and SDN technologies. - Strong understanding of network virtualization and security concepts. - Familiarity with ticketing systems and ITIL best practices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal abilities. Certification: - Optional but valuable: VMware Certified Professional (VCP-NV) certification. No. of Positions: 1 Skill (Primary): Data Center-DC Converged-DC Virtualization (x64) Auto req ID: 1588984BR Skill Level 3 (Secondary Skill 1): Data Center-Network Data-Network Data,

Are you ready for the most impactful work of your life Signant Health, a global evidence generation company, is seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage the Tier 1 help desk team. As the Tier 1 Manager, you will oversee daily operations, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction. Your role will involve team leadership, service delivery, escalation management, process improvement, training and development, performance management, knowledge base management, customer experience, reporting and metrics, collaboration, and tool and system management. Key Responsibilities: - Supervise, mentor, and develop a team of Tier 1 help desk agents. - Ensure timely and efficient resolution of support requests. - Act as the point of escalation for complex issues. - Continuously evaluate and improve help desk workflows. - Develop and implement training programs. - Monitor and assess team performance. - Oversee the knowledge base and ensure documentation is accurate. - Foster a customer-centric culture. - Analyze data to drive continuous improvement. - Collaborate with other departments. - Ensure proper functioning of help desk software and ticketing systems. Required Skills and Qualifications: - 3-5 years of experience in a help desk or IT support role. - 1-2 years of management or supervisory experience. - Strong leadership, customer service, and technical knowledge. - Problem-solving and communication skills. - Experience with help desk ticketing systems. - Process optimization skills. - Strong organizational and time management abilities. Preferred Qualifications: - ITIL certification or other relevant certifications. - Familiarity with IT Service Management frameworks and tools. - Industry-specific experience is a plus. Education: - Bachelor's degree in Information Technology, Computer Science, Business, or related field. Signant Health offers competitive benefits, including medical insurance, employee wellness programs, mental fitness apps, employee recognition programs, and more. If you are interested in exploring this opportunity, please submit your CV and a cover letter detailing why you are perfect for the role. Signant Health does not accept unsolicited resumes from Third Party vendors.,

You will be a key member of our team as a Technical Support L2 professional, where your primary responsibility will be to provide top-tier technical assistance for a diverse range of telecommunications products and services. Your role will involve diagnosing and resolving complex technical issues that have been escalated from Level 1 support. It is essential to collaborate closely with network engineers and other technical staff to ensure comprehensive solutions are provided to our customers. Your deep understanding of telecommunications systems and protocols will enable you to effectively address customer inquiries and concerns. Your exceptional problem-solving abilities, strong communication skills, and dedication to ensuring the highest level of customer satisfaction are crucial for success in this position. Your responsibilities will include providing advanced technical support for telecommunications products and services to both customers and field technicians. You will be expected to diagnose and resolve complex telecommunication issues that have been escalated from Level 1 support. It is important to document technical issues and solutions in the ticketing system for tracking and reporting purposes. Collaboration with engineering and operations teams is necessary to identify and implement solutions to recurring problems. Additionally, providing training and guidance to Level 1 support staff in troubleshooting techniques and processes will be part of your role. Regular follow-ups with customers to ensure satisfactory issue resolution and maintaining a positive customer experience are also essential. Participation in the development and updating of support documentation and knowledge base articles to enhance team efficiency is expected from you. To excel in this position, you should have a Bachelor's degree in a related field or equivalent work experience in telecommunications or technical support. Proven experience in a technical support role, preferably at Level 2, within the telecommunications industry is required. A strong understanding of telecommunications systems, protocols, and network configurations is essential. Your problem-solving skills should be excellent, and you should be able to think critically under pressure. Exceptional communication skills, both verbal and written, are necessary to interact effectively with customers and team members. You should be able to work independently as well as collaboratively in a team environment. Familiarity with ticketing systems and remote support tools to efficiently manage customer inquiries is also advantageous. This is a full-time position requiring you to work in a day shift at our in-person work location.,

The Lead Application Support Engineer plays a pivotal role within Boku's Network Operations Center, ensuring the seamless operation of the network of mobile operator suppliers and vendor partners. You will be responsible for overseeing the team's daily activities, validating work, and ensuring that transaction flows and business processes meet expected service levels. Your guidance and support to team members will drive operational excellence and foster a collaborative environment. Your responsibilities will include acknowledging and investigating alerts from monitoring systems, ensuring timely responses in compliance with SLAs. You will guide the team in evaluating, prioritizing, and resolving issues efficiently, making decisions on the appropriate escalation paths as necessary. It is crucial to ensure all incidents are accurately tracked in the ticketing system with clear, organized, and well-documented updates. As the point of contact for escalated issues, you will ensure prompt and appropriate resolution within SLAs. You will also be responsible for ensuring team members are aware of critical incidents for seamless coverage and handover. Moreover, you will manage incidents according to standard incident management practices and work on assigned tasks. Your role will involve identifying recurring issues and trends, working with the team to deploy permanent fixes. You will collaborate with technical teams to gather and analyze RCAs, as well as support colleagues with readiness for new ways of working. Additionally, you will represent the business area in project activities, liaise with the project team on priority issues, and create technical documentation. You will generate detailed reports on KPI performance, including tracking incidents and resolutions, to improve service delivery and operational efficiency. The ability to work independently and as part of a team is essential, along with suggesting and implementing process improvements for enhanced application performance and user experience. Desired experience includes a strong understanding of HTTP, REST, and SOAP APIs, knowledge of SSL protocols, familiarity with databases, and experience in using log analysis tools. Proficiency in Unix or Linux command-line systems, writing and troubleshooting scripts in Bash or Python, and experience with ticketing systems are required qualifications. The ideal candidate should have a technical degree in engineering, 5-7 years of experience in application support or a related technical role, and demonstrate composure under pressure. You should excel at managing multiple issues and tasks simultaneously, prioritize work effectively, and work with minimal supervision. The role may require working in a 24/7 environment with flexibility in working hours and days, including weekends and holidays. In return, we offer stock equity, extra vacation days, a generous referral bonus, home office equipment budget, personal development opportunities, and much more. Join our motivated, talented, and international team for exciting opportunities in the internet/digital/mobile/gaming industry.,

Job Summary: We are seeking a skilled and proactive Application Support Engineer to monitor, support and enhance AWS-based applications . The ideal candidate will have experience in Python automation, user support and cloud infrastructure. Key Responsibilities: Monitor application health, performance, and availability using AWS tools. Respond to and resolve user queries and technical issues efficiently. Perform root cause analysis and implement long-term fixes. Develop Python scripts to automate routine tasks and improve operational workflows. Collaborate with development and DevOps teams to ensure seamless application deployment and maintenance. Maintain documentation for support procedures, known issues, and automation scripts. Participate in on-call rotation and incident response. Required Skills & Qualifications: 2+ years of experience in application support or a similar role. Strong hands-on experience with AWS services (e.g., EC2, CloudWatch, Lambda, S3, RDS). Proficiency in Python for scripting and automation. Familiarity with monitoring tools and log analysis. Experience with ticketing systems (e.g., Jira, ServiceNow). Excellent communication and analytical skills.

We are seeking a skilled and proactive L1 Support with at least 2 years of hands-on experience in IT support. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing system installations, and ensuring seamless day-to-day IT operations for end-users. Strong communication skills, attention to detail, and the ability to work independently are essential. Provide technical support for desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems and applications (Windows/Mac). Troubleshoot network and connectivity issues. Support end-users via remote tools or on-site assistance. Maintain asset inventory and documentation of incidents. Collaborate with IT teams on system upgrades and security protocols. Minimum 2 years of experience in desktop support or similar role. Strong knowledge of Windows OS, Microsoft Office, and basic networking. Familiarity with ticketing systems and remote desktop tools. Ability to diagnose and resolve technical issues efficiently. Relevant certification: ITIL If you could see yourself in this role and are keen to be part of our organization, we look forward to hearing from you. Please send your resume at shruti.mittal@cyfuture.com or connect at 8377905386. Our recruitment process will be a mix of virtual and offline discussion to provide a safe and good experience.,

You should be well versed with detailed back-end operation processes related to MF, Life and General Insurance, and Fixed income. Your knowledge should cover all process related to different financial asset classes. It will be your responsibility to create and update product process flow charts to ensure seamless and error-free processes. Experience in handling various portals for investment execution in different financial companies, including BSE Star Platform for MF transactions, is required. Your daily tasks will involve online/offline execution of MF, Insurance, General Insurance, and Fixed income products such as purchase, redemption, switch, renewal, claim settlement, and quote generation. Additionally, you will be expected to prepare and maintain daily transaction reports and MIS, coordinate with various companies for transaction and client-related issues, and resolve queries from processing houses. Multitasking and high-speed error-free transactions are essential, along with efficient coordination with clients for transaction and query resolution related issues. You must have 2-4 years of experience in wealth advisory, financial portfolio companies, or financial advisory firms handling backend operations. A Graduation/MBA/BBA degree with at least 65% marks is required, along with certifications in various asset classes. Other essential skills include being humble and soft-spoken, having excellent command over verbal and written English communication, expertise in Excel and PowerPoint, high customer orientation, willingness to stretch as per workload, experience in handling ticketing systems, and strong ownership towards work and assigned tasks. The salary package will be as per company standards. This position is only open to female candidates from in and around Navi-Mumbai.,

As an IT Support Executive at Mid-Day Infomedia, you will be responsible for providing top-notch technical assistance to end-users, ensuring seamless operations of IT assets within the organization. With a rich experience of 12 years in technical troubleshooting and domain support, you will play a crucial role in maintaining hardware and software systems across various devices such as printers, laptops, and desktops. Your primary responsibilities will include offering prompt first-level support for hardware and software issues, resolving system problems, network connectivity issues, and printer malfunctions. Moreover, you will be tasked with setting up, configuring, and maintaining computer systems to guarantee optimal performance and security. You will also assist in OS installation, upgrades, patch management, and ensure compliance with IT policies and security protocols. Your expertise in Windows OS, basic networking concepts, and hardware troubleshooting will be pivotal in executing your day-to-day tasks effectively. Additionally, hands-on experience with printer setup, troubleshooting, and maintenance will be beneficial. Your familiarity with remote support tools, ticketing systems, and strong communication skills will aid in providing efficient support to users. Ideally, you should possess a Diploma/Degree in Computer Science, Information Technology, or a related field along with 12 years of relevant experience in IT support or desktop engineering roles. An added advantage would be a basic understanding of Active Directory, DNS, DHCP, and experience in supporting antivirus software, backup tools, and cloud-based email systems. If you are a proactive and skilled IT professional seeking a challenging role in Mumbai - Bandra East, this opportunity at Mid-Day Infomedia is tailor-made for you. Join us in our mission to ensure uninterrupted IT operations and user satisfaction through your technical expertise and user-friendly approach.,

You will be responsible for configuring and troubleshooting network devices, including VLAN, STP, VTP, and EtherChannel. You will monitor network performance, respond to alerts and incidents using network monitoring and ticketing tools, and troubleshoot LAN/WAN, Wi-Fi, VPN, and GPON network (OLT and ONT) issues. In case of unresolved issues, you will escalate them to senior teams or vendors. Your tasks will also include documenting incidents, troubleshooting steps, resolutions, and updating standard operating procedures (SOPs). Additionally, you will manage RMA processes for hardware issues diagnosed during support, participate in network design discussions and capacity planning activities, and travel to customer sites as required to resolve support requests. To excel in this role, you should have hands-on experience with switching protocols such as VLAN, STP, VTP, and EtherChannel. A strong understanding of routing protocols, IP addressing, and subnetting is essential. Experience with GPON network devices, including basic configuration and troubleshooting of OLT and ONT, is required. You should possess good knowledge of TCP/IP, DNS, DHCP, NAT, as well as familiarity with network security concepts like ACLs, VPNs, and firewalls. Proficiency with network monitoring tools and ticketing systems is expected, and experience with packet analyzers like Wireshark would be a plus. The ability to work in rotational shifts, especially in a NOC role, is also necessary for this position.,

Hiring Desktop Support Engineers (L1) – Mumbai, Pune, Ahmedabad, Bangalore, Hyderabad, Chennai, Cochin, Delhi, Chandigarh, Lucknow, Jalandhar. Must know Windows 10/11, O365, AD, HW, Troubleshooting, ticketing tools. Comm skills, Problem-solving, Team

You are a proactive and tech-savvy Operations Supervisor who will be responsible for coordinating with internal teams, attending to client calls and queries, and providing operational support to ensure smooth day-to-day functioning. Your key responsibilities will include conducting and leading daily stand-up meetings with operations and field teams to review tasks, issues, and priorities. You will allocate daily tasks to field or technical teams, track progress, and ensure timely closure. Additionally, you will perform installation checks and gather structured feedback for process improvement. Your role will involve coordinating between field teams, technical teams, and management to ensure seamless execution of operations. You will also assist in data tracking, reporting, and root-cause analysis, maintaining detailed documentation of issues, feedback, and solutions for internal records and knowledge sharing. Furthermore, you will ensure timely follow-up on pending tasks and provide regular updates to internal stakeholders. To be successful in this role, you should hold a Bachelor's degree in any discipline; a technical background is a plus. Strong communication and coordination skills are essential, along with the ability to handle calls, queries, and manage multiple tasks efficiently. You should be detail-oriented with strong problem-solving abilities. Familiarity with MS Excel, ticketing systems, or CRM tools is an added advantage. Basic knowledge of IoT tools is also beneficial. If you meet these requirements and are interested in this position, please send your resume to Sowmya@cultyvate.com to apply.,

You are an L1 Engineer - Technical Operations located in Indore, MP, required to work from the office. You will be responsible for providing 24/7 support with an experience range of 1-3 years. Your main responsibilities include Linux proficiency, production support, deployment, and incident management. As an L1 Engineer at our Indore location, you should have a strong background in a 24/7 support environment, particularly as a Production Support Engineer. You must possess basic/intermediate knowledge of IT infrastructure, such as networks, servers, and databases, and be adept at troubleshooting hardware and software issues. Certification in relevant technologies like ITIL, Microsoft, Linux admin, or Cisco would be advantageous. Excellent communication and interpersonal skills are crucial for interacting with end-users, obtaining additional information on reported issues, and providing comprehensive technical solutions. Your role requires expertise in Linux operating systems, experience in offering production support for end customers, and proficiency in deploying applications in production environments. Additionally, you must have worked at customer locations, utilized monitoring tools, and practices to ensure system performance and reliability. Primary Skills: - Basic Linux Knowledge: Familiarity with Linux OS, including basic commands and file system navigation. - Production Support: Troubleshoot and resolve production issues promptly. - Deployment: Skilled in deploying applications in production and other environments. - 24/7 Support: Comfortable with providing 24/7 support. - Monitoring: Proficient in monitoring tools to ensure system performance. - Customer Support: Strong communication skills for interacting with end customers. - Documentation: Maintain accurate records of issues, resolutions, and procedures. - Ticketing Systems: Manage and resolve tickets efficiently using systems like JIRA or ServiceNow. - Problem-Solving Skills: Basic troubleshooting skills to address common issues. - Server Management: Experience in managing physical servers, including setup and troubleshooting. - On-Site Experience: Provide on-site support to enhance customer satisfaction. Secondary Skills: - Time Management: Prioritize tasks effectively to meet deadlines and SLAs. - Customer Service Orientation: Focus on providing excellent support and maintaining positive relationships. - Basic Scripting: Knowledge of basic scripting languages to automate tasks. - Adaptability: Stay updated with new tools and technologies. - Stress Management: Remain composed during critical incidents.,

As a member of the Corporate Information Systems (CIS) team at Tally Solutions, you will play a crucial role in providing Level 1 and Level 2 support for various applications such as Salesforce CRM platforms and in-house Human Resource Information System (HRIS). Your responsibilities will include resolving user issues, managing data requests, and ensuring adherence to Standard Operating Procedures (SOPs). Your strong analytical skills, experience with CRM and HR systems, and proficiency in writing and executing queries for data extraction and troubleshooting will be essential for excelling in this role. To be successful in this position, you should hold a Bachelor's degree in computer science, Information Systems, or a related field, along with 2-4 years of experience in application support, preferably with Salesforce and HRIS platforms. A solid understanding of Salesforce Sales and Service Cloud functionalities, experience with SQL or similar query languages, and familiarity with ticketing systems like Jira and Jira Service Desk are also key requirements. Additionally, your problem-solving abilities, communication skills, and the capacity to follow and contribute to SOPs and documentation will be crucial for your success in this role. Your day-to-day tasks will involve providing support for Salesforce Sales and Service Cloud users, including issue resolution, user management, and configuration troubleshooting. You will also be supporting internal HR teams by maintaining and troubleshooting the in-house HRIS system, responding to and resolving application-related incidents and service requests within defined SLAs, and using SOPs to ensure consistent and compliant support practices. Moreover, you will create, modify, and run queries to fulfill data requests and business reporting needs, collaborate with cross-functional teams, document solutions and workarounds in the knowledge base, participate in system testing, upgrades, and deployment activities, as well as monitor system performance and escalate issues as needed. Joining the CIS team at Tally Solutions will provide you with an opportunity to contribute to the innovative solutions that power our internal support systems. Your role will be instrumental in enabling seamless experiences for employees, partners, and customers through smart tech solutions, and in building future-ready internal systems that enhance productivity. If you are passionate about leveraging cutting-edge technologies to drive impactful innovation and support the growth of small and medium businesses, this role offers a rewarding opportunity to make a significant impact.,

As an Intern Application Maintenance at our leading e-learning company, you will be a key support in ensuring the smooth functioning of our applications. In this role, you will act as a bridge between clients and our team, addressing client concerns, creating support tickets, coordinating issue resolutions, and providing timely updates to management. Your primary responsibilities will include understanding and resolving application issues in collaboration with internal teams, coordinating bug fixes, maintaining documentation of support tickets, ensuring prompt responses to client queries, analyzing recurring issues, proposing system improvements, and communicating effectively with stakeholders and internal teams. To excel in this role, you should have a basic understanding of application functionality, ticketing systems, and SLAs. Proficiency in MS Office Applications, especially Excel, PowerPoint, and Word, along with attention to detail, proactive problems solving skills, excellent written and verbal communication abilities, strong organizational and time-management skills, and the ability to work independently are essential. The interview process for this position will involve an Initial Screening, followed by a Technical Round, and an HR Round. If you are passionate about creating engaging online learning experiences and possess the required skills and qualifications, we welcome you to apply for this Intern Application Maintenance position in Pune.,

As a CRM Functional Consultant with 16-22 years of experience, you will play a critical role in driving CRM transformation initiatives across Sales, Marketing, and Service processes in Bangalore. Your primary responsibility will be to leverage your deep functional expertise in CRM systems and strong analytical skills to align business needs with technology solutions effectively. Your key responsibilities will include serving as the functional lead for CRM initiatives, gathering and analyzing business requirements, collaborating with technical teams and stakeholders, driving CRM reporting and analytics, managing stakeholder communication, and ensuring high system usability and user adoption. To excel in this role, you must possess in-depth functional knowledge of CRM systems, experience in business analytics and data-driven decision-making, the ability to translate business requirements into CRM functionalities, and a track record of leading end-to-end CRM implementations or large enhancement projects. Additionally, exposure to ABAP for functional-technical collaboration, working knowledge of Jira and ServiceNow, and experience in CRM areas such as Sales, Marketing, Service modules, order management, lead lifecycle, ticketing systems, and web services integration would be advantageous. If you are a strategic thinker with a passion for driving CRM transformation and have a proven ability to bridge business requirements with technology solutions, we invite you to join our team and make a significant impact on our CRM initiatives.,

As the Single-Point of Contact for internal customers over Voice, Email Tickets, you will be responsible for proactively monitoring the production environment including compute, memory, disk, and storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal. You will manage alerts using various monitoring tools, dashboards, and email, as well as handle BCP management. Your role will involve creating and assigning tickets to appropriate teams, as well as performing Day-2 Operations of database management, such as backups, replication, and performance monitoring. Additionally, you will be tasked with preparing reports for audits, compliance, patching, and more. It will be your responsibility to handle troubleshooting and escalating incidents promptly to the respective domain L2 or L3 resource without breaching the SLA. You will also work on tasks assigned by L3s and L2s, requiring knowledge in OS platforms like Windows and Linux, Cloud technologies like VMWARE suite, and hands-on experience in ticketing and monitoring systems such as BMC suite (TSSA, REMEDY). Furthermore, your expertise in at least one database technology like Oracle, Postgres, MySQL, Casandra will be crucial for this role. You should thrive in collaborative environments that utilize agile methodologies, foster creative design thinking, and leverage cutting-edge technologies. An ambitious individual who can work independently towards agreed targets with a creative approach and possess intuitive skills to manage change and time effectively. Your proven interpersonal skills will be essential as you contribute to team efforts and achieve related results. It is expected that you stay up-to-date with technical knowledge by attending educational workshops and reviewing publications to enhance your skills and expertise in the field.,

You will be part of the team at LDMC International Private Limited as a Customer Relationship Manager (CRM). Your primary focus will be on managing client interactions, handling lead follow-ups, overseeing ticketing activities, and ensuring an exceptional customer experience throughout the tour lifecycle. Your responsibilities will include managing and nurturing customer relationships through various communication channels such as calls, emails, and chats. It will be essential to follow up on incoming leads promptly and effectively convert them into sales opportunities. Coordinating ticketing activities for flights, trains, and other transport bookings will also be part of your role. Additionally, providing end-to-end support for tour-related queries and issues, maintaining accurate records of customer interactions using CRM tools, and assisting with post-sales service, feedback collection, and customer retention will be crucial. Collaboration with sales, operations, and ticketing teams will be necessary to ensure a smooth customer experience. Your ability to resolve customer complaints professionally and ensure their satisfaction will be key to your success in this role. To excel in this position, you should have a Bachelor's degree in Business, Travel & Tourism, or a related field along with at least 3 years of experience in customer service or CRM, preferably within the travel industry. Good communication and interpersonal skills are essential, and any knowledge of ticketing systems and CRM tools would be advantageous. Your ability to multitask, stay organized, maintain a friendly and positive attitude, and approach problem-solving with a proactive mindset will be critical for your effectiveness in this role.,

As a member of the US Omni tech team at Walmart Global Tech, you will be playing a crucial role in enhancing the quality of Catalog data in the fast-growing E-Commerce sector. Your responsibilities will include analyzing data to identify gaps, recommending solutions, and collaborating with cross-functional teams to drive operational decisions. Effective communication with stakeholders, building SOPs, template management, and ensuring adherence to quality processes will be key components of your role. You will proactively address item-related issues reported by Merchants and Suppliers, independently handle complex problems, and work towards eliminating process redundancies. Your proficiency in Microsoft Office applications, strong analytical skills, and ability to bring operational efficiencies by following best practices will be essential for success in this role. The ideal candidate will hold a bachelor's degree with 0-3 years of experience in the Retail/E-Commerce industry, possess excellent English communication skills, and be adept at email etiquette. Flexibility to work in multiple shifts, along with technical skills such as system administration concepts, familiarity with ticketing systems, and basic scripting knowledge will be advantageous. Experience with cloud platforms and data querying tools will also be beneficial. At Walmart Global Tech, you will be part of a dynamic team that leverages technology to make a significant impact on the retail industry. You will have the opportunity to grow your skills, collaborate with experts, and drive innovation at scale. The hybrid work model at Walmart allows for a mix of in-office and virtual presence, providing flexibility and enabling quick decision-making. Apart from a competitive compensation package, you will have access to incentive awards, best-in-class benefits, and a supportive work culture that values diversity and inclusion. By fostering a workplace where everyone feels included, Walmart aims to create opportunities for associates, customers, and suppliers globally. Join us at Walmart Global Tech to be a part of a team that is shaping the future of retail and making a positive impact on millions of lives.,

The Desktop Support I role at Astreya involves providing an exceptional user experience by managing hardware and accessory deployment, order tracking, conference room maintenance, and user setup. You will play a crucial role in supporting over 70,000 staff members globally, making this position an essential part of the IT services team. Your responsibilities will include assisting in inventory and asset management, conducting conference room maintenance, and supporting a fast-paced environment focused on video conference rooms. You will be responsible for ensuring audio and visual quality, troubleshooting issues, and assisting meeting attendees with their requests. Additionally, you will be involved in the deployment and recovery of laptop and desktop images, providing customer support to users worldwide, and utilizing ticketing systems to track work accomplishments and SLAs. To excel in this role, you should possess a high school diploma or equivalent, along with 0 to 2 years of related experience. Strong written and verbal communication skills are essential, as well as the ability to work effectively in a team with minimal supervision. A keen interest in new technologies and a basic understanding of inventory or IT concepts are also required. The physical demands of this position include the ability to lift and carry equipment weighing 50 pounds or more safely, perform office-related tasks such as sitting or standing for prolonged periods, and move within an office environment. Effective communication skills and the ability to use a computer are also necessary for this role. If you are looking to kickstart your career in IT services and enjoy providing exceptional user experiences in a dynamic environment, this role at Astreya could be the perfect fit for you. Join us in supporting global projects and contributing to the success of our team.,

Are you a results-driven, detail-oriented professional with a deep specialization in telecom regulatory compliance and robust backend operations We are seeking a Compliance Analyst Telecom Operations to spearhead our backend operations, optimize vendor governance, and ensure unwavering adherence to complex telecom regulatory frameworks. This pivotal role demands an exceptional grasp of telecom infrastructure, data center operations, and, crucially, a profound understanding of regulatory mandates. You will be instrumental in driving compliance excellence, optimizing operational efficiency, mitigating telecom-specific risks, and supporting sustainable business growth within the heavily regulated telecom landscape. Key Responsibilities Telecom Regulatory Compliance & Governance: Ensure absolute adherence to all prevailing telecom laws, licenses, and guidelines issued by authorities such as TRAI (Telecom Regulatory Authority of India), DoT (Department of Telecommunications), and other relevant bodies. Proactively monitor and interpret evolving telecom regulatory changes, assessing their impact on operations and implementing necessary adjustments. Manage and coordinate all telecom compliance audits, regulatory filings, and reporting requirements. Cultivate and maintain strong, collaborative relationships with telecom regulatory authorities. Develop and implement robust internal controls and compliance frameworks specific to telecom operations. Vendor Management & Compliance Oversight: Lead the procurement of essential telecom resources and services, ensuring compliance with regulatory guidelines. Negotiate and manage cost-effective contracts, closely monitoring Service Level Agreements (SLAs) for telecom services and enforcing vendor compliance with regulatory and operational standards. Data Center Operations & Telecom Infrastructure Compliance: Oversee the planning, monitoring, and compliance of data center infrastructure procurement, performance, and security standards, with a specific focus on telecom network elements. Ensure all data center operations align with telecom infrastructure and regulatory requirements. Compliance Issue Resolution & Process Improvement: Manage operational and compliance-related queries through ticketing systems, performing root cause analyses, particularly for telecom compliance deviations, and implementing corrective and preventive actions. Define, develop, and enhance Standard Operating Procedures (SOPs) for all telecom compliance, regulatory, and operational functions. Identify and implement automation opportunities to enhance compliance efficiency and reduce manual effort. Reporting, Analytics & Compliance Metrics: Develop comprehensive dashboards and reports to monitor key performance indicators (KPIs) related to telecom compliance, operational efficiency, and risk mitigation. Provide insightful analytics to support data-driven decision-making for both operational and regulatory adherence. Audit Management & Risk Mitigation: Actively support internal and external audits, especially those pertaining to telecom regulatory compliance. Identify and assess potential operational and compliance risks within the telecom domain, developing and implementing proactive mitigation strategies. Stakeholder Engagement & Regulatory Liaison: Serve as a primary liaison with telecom regulatory bodies, auditors, vendors, and various internal teams (legal, engineering, finance) to ensure operational alignment with business objectives and compliance mandates. Administrative & Operational Oversight: Oversee facilities management, vendor contracts, and support services to ensure seamless daily operations, with a keen eye on their impact on compliance. Requirements Education: Postgraduate (MBA preferred). Experience: 3-5 years in backend operations, with significant and demonstrable expertise in telecom infrastructure and regulatory compliance within the Indian telecom sector. Skills: In-depth and current knowledge of Indian telecom regulations (TRAI, DoT), licensing requirements, and compliance frameworks. Proven expertise in vendor management, contract negotiation, and SLA monitoring, specifically within a telecom context. Strong understanding of telecom network architecture, data center infrastructure, and relevant security standards. Exceptional analytical, reporting, and communication skills. Proficiency in MS Office Suite and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management methodologies. Relevant certifications (e.g., ITIL, telecom regulatory compliance certifications) are a significant plus. Ability to define, track, and report on operational and compliance KPIs. Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed. Other Requirements: Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek and work-from-office (Noida, Sector 2). Effective communicator capable of bridging the gap between technical, operational, and regulatory stakeholders. Proactive, solutions-oriented mindset with a keen eye for compliance detail. Benefits Competitive compensation as per industry standards. Opportunity to work at the critical intersection of telecom compliance, operations, and cutting-edge telecom infrastructure. A high-impact, strategic role with direct exposure to evolving telecom regulations and advanced data center technologies. Exceptional on-the-job learning in complex regulatory frameworks, telecom infrastructure compliance, and vendor governance. Strong professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Quarterly bonus Application Question(s): How many years of experience you have as a Telecom Compliance analyst Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT Your Current CTC Work Location: In person,

The Level 2 Network Administrator position involves providing support and maintenance for the organization's network infrastructure. Your responsibilities will include troubleshooting escalated network issues, monitoring performance, configuring hardware, and assisting in network upgrades to ensure high availability and security. You will be expected to troubleshoot and resolve network issues related to LAN, WAN, Wi-Fi, VPN, and firewalls. Additionally, you will be responsible for performing network monitoring, analyzing performance metrics, configuring routers, switches, firewalls, and access points, and assisting with network upgrades and patch management. Managing user access, VLANs, and IP address allocation will also be part of your role, along with collaborating with L1 support to escalate complex issues when necessary. Maintaining network documentation and diagrams is another key aspect of this position. To excel in this role, you should have a strong understanding of TCP/IP, DNS, DHCP, VPN, and VLANs. Hands-on experience with Cisco, Juniper, Fortinet, or similar network hardware is required, along with familiarity with network monitoring tools and ticketing systems. This is a full-time position with benefits including Provident Fund. The work schedule is during the day shift, and the preferred education level is a Bachelor's degree. The work location for this role is in person. As part of the application process, you will be asked about your current CTC, expected CTC, and notice period.,

You are a proactive and tech-savvy Software Support Associate seeking to join our Kochi & Coimbatore Office. Your main responsibility will be to provide first-level technical support to customers and internal users by diagnosing and resolving software-related issues promptly. Your role is crucial in ensuring customer satisfaction, maintaining documentation, and helping users maximize the value of our software products. Additionally, basic networking knowledge is required for this position. You will be expected to respond to customer queries through various channels such as phone, email, chat, or ticketing systems. Troubleshooting software issues, bugs, and user errors efficiently is key, along with guiding customers through solutions or escalating more complex issues to the development teams. Documenting problems, resolutions, and procedures in the knowledge base, collaborating with QA and Product teams to enhance product stability, and assisting in software installations, configurations, updates, and license activations are also part of your responsibilities. Providing feedback on product usability, ensuring high levels of customer satisfaction through effective communication, performing root cause analysis for critical incidents, and contributing to incident resolution reports are crucial aspects of the role. Required Skills & Qualifications: - Bachelor's degree in Computer Science, IT, or related field (or equivalent experience). - Strong verbal and written communication skills in English. - Ability to communicate technical issues to non-technical users. - Basic knowledge of software systems, operating systems (Windows/Linux), and databases. - Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira. - Strong analytical and problem-solving skills. - Customer-focused mindset with patience and empathy. Preferred Qualifications: - Previous experience in a software support/helpdesk role. - Exposure to SQL, APIs, or cloud platforms (AWS, Azure). - Familiarity with SaaS platforms or enterprise software support. Location: Kochi & Coimbatore Working Days: Monday to Saturday Job Types: Full-time, Permanent Shift: Day shift Work Days: Weekend availability Work Location: In person,