142 Ticketing Systems Jobs

As a Backoffice Support Engineer with strong SQL expertise, your role will involve resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and tools. Key Responsibilities: - Provide technical support for back-office operations and internal teams. - Investigate and resolve data issues using advanced SQL queries and analysis. - Write and optimize SQL scripts to extract, transform, and report data from large relational databases. - Troubleshoot production issues and escalate as necessary, ensuring timely resolution. - Monitor scheduled jobs, data pipelines, and system performance metrics. - Collaborate with development and QA teams to resolve defects and validate bug fixes. - Document processes, incidents, and best practices to improve team efficiency. - Perform data audits and reconciliations as needed. Qualifications Required: - Experience in a fintech, SaaS, or enterprise software environment. - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - 3-6 years of experience in a technical support, back-office operations, or data operations role. - Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling). - Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server. - Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow). - Knowledge of data integrity, security, and compliance standards. - Strong analytical, problem-solving, and communication skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Experience working in 24-7 projects and flexibility to work in rotational shifts (morning, evening, and night). Please note that the company's additional details were not provided in the job description.,

Role Overview: As a Customer Operations Intern at Infoblox, you will have the opportunity to join the Escalation Programs team in Trivandrum, reporting to the Manager of CAEP. In this role, you will play a pivotal part in supporting various critical functions related to customer escalation handling, program management, and cross-functional coordination. This position offers a hands-on experience in operations, customer success, and AI-enabled workflow optimization within a fast-paced, structured, and customer-focused environment. Key Responsibilities: - Review internal tracking tools like Excel trackers and dashboards for data accuracy, consistency, and completeness. - Follow up with stakeholders to close data gaps or clarify discrepancies. - Assist in assembling monthly performance reports and dashboards, utilizing AI-assisted analytics where applicable. - Maintain structured records and promote data hygiene across operational systems. - Update internal documentation including Root Cause Analyses (RCAs), knowledge base articles, and escalation case notes. - Organize shared drives with logical structures and version control. - Draft presentation materials for internal or customer meetings, enhancing visual quality using AI-powered design tools. - Coordinate meeting logistics, agenda preparation, and follow-ups. - Draft standardized communications using templates and AI-driven writing aids. - Identify and escalate aged or at-risk cases for follow-up. - Participate in usability testing for new tools, including AI-enabled case triage or escalation alerts. - Draft content for team newsletters, updates, or status reports, utilizing AI tools for initial drafts. - Collaborate with cross-functional teams on process updates, training, and escalations. - Conduct small research projects such as MTTR trend analysis and AI tool evaluation. - Participate in AI literacy and responsible-use workshops. Qualifications Required: - Solid attention to detail and organizational skills. - Basic proficiency with Microsoft Office or Google Workspace. - Excellent written and verbal communication skills. - Willingness to learn, take initiative, and adapt in a fast-paced environment. - Ability to manage time effectively and prioritize multiple tasks. - Exposure to CRM or ticketing systems like Salesforce, ServiceNow, or Jira. - Familiarity with knowledge management tools such as Confluence or SharePoint. - Interest in customer success, technical operations, data analysis, or program support. - Curiosity about AI applications in operational workflows. (Note: Additional details about the company are not included in the provided job description.),

As a SAP Support Coordinator at our company, you will play a crucial role in ensuring seamless coordination, issue resolution, and user support across various SAP modules within the GET (Global Enterprise Transformation) program. Your responsibilities will include: - Serving as the primary point of contact for SAP-related queries and support requests from business users in UAE and KSA. - Monitoring and managing support tickets to ensure timely resolution and escalating issues when necessary. - Coordinating with functional and technical teams to troubleshoot and resolve issues across SAP modules such as MM, SD, FI, CO, and PM. - Maintaining documentation of support processes, resolutions, and user guides. - Assisting in user training, onboarding, and change management activities related to the SAP GET program. - Tracking and reporting KPIs related to support performance, ticket resolution time, and user satisfaction. - Participating in testing activities (UAT, regression testing) for enhancements and updates under the GET program. - Supporting data validation, migration, and reconciliation efforts during rollouts or upgrades. - Collaborating with technical teams of the GET program to ensure alignment with Core and Business Modules. - Liaising with local IT partners involved in GET standard processes like tax authorities and authorized partners for e-invoicing. Qualifications required for this role include: - Bachelor's degree in IT, Computer Science, or a related field. - 5+ years of experience in SAP support or coordination roles, preferably in an industrial organization. - Functional knowledge of SAP modules such as MM, SD, FI, CO, and PM. - Strong communication and stakeholder management skills. - Experience with ticketing systems like ServiceNow. - Ability to work independently and manage multiple priorities in a global environment. - Flexibility to work across time zones and support regional teams. Additionally, preferred qualifications include experience in global SAP rollout or transformation programs, SAP certification in any module, and exposure to Agile or ITIL methodologies. Please note that this position is located in Pune, India, with remote or intermittent onsite visits to UAE and KSA as required. The role reports to the Digital Manager based in UAE and KSA. --- This company operates within the GBU Renewables & Flexible Power business unit, under the REN AMEA - India division of ENGIE Energy and Services India Private Limited. The ideal candidate for this role is expected to have between 3 to 15 years of professional experience and hold at least a Bachelor's degree.,

As a Customer Support Specialist, you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. You will act as a liaison between customers, internal teams, and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement. Key Responsibilities: - Monitor and manage the escalation queue to ensure timely response and resolution - Managing complaints received from Reserve Bank of India - Investigate and resolve escalated customer issues with a focus on root cause analysis - Collaborate with internal teams and financial institutions to resolve the escalated cases - Maintain detailed documentation of escalated cases and actions taken - Provide feedback to frontline agents to reduce future escalations - Identify trends in escalations and recommend process or policy improvements - Ensure all escalations are handled in accordance with SLAs and quality standards Qualifications Required: - 5-6 years of experience in customer service, preferred with at least 2 years" experience in managing escalations or critical task queues - Strong problem-solving and conflict-resolution skills - Excellent verbal and written communication - Ability to remain calm and professional under pressure - Proficiency in ticketing systems - Strong organizational skills and attention to detail - Ability to multitask and prioritize in a fast-paced environment (Note: No additional details of the company were provided in the job description),

Job Description: You will play a crucial role as a single point of contact and the face of Bhanzu support for the customers. Your responsibilities will include responding to customer queries in a timely and accurate manner through phone, email, or chat. Additionally, you will engage in proactive outbound calling to establish rapport with customers, identify their needs, propose suitable solutions by coordinating with cross-functional teams, and follow up to ensure prompt issue resolution. Building and nurturing long-lasting relationships with existing customers and maintaining a deep understanding of company products and services will also be vital aspects of your role. Key Responsibilities: - Act as a single point of contact and represent Bhanzu support for customers - Respond to customer queries through phone, email, or chat - Conduct proactive outbound calling to build rapport with customers - Identify customer needs and propose suitable solutions by coordinating with cross-functional teams - Follow up with customers to ensure prompt issue resolution - Build and maintain long-lasting relationships with existing customers - Maintain a deep knowledge of company products and services Qualifications Required: - Degree in management, marketing, communication, or a related field - Previous experience as a relationship manager, in customer service, or a similar role - Proficiency in Microsoft Office, CRM software, and ticketing systems - Excellent written, verbal, and interpersonal communication skills - Strong conflict resolution and problem-solving abilities - Ability to multitask and demonstrate patience when handling challenging cases Additional Details: Through Bhanzu, we are dedicated to eradicating math phobia and promoting careers in math and STEM fields globally. By bridging the gap between dreams and competence, we empower students to unlock their full potential and introduce them to the realms of science, coding, and AI from a mathematical perspective. Join us in our mission to inspire learners worldwide and make a meaningful impact in the education sector. Note: - Immediate joiners are required - This role involves individual contribution.,

Role Overview: As an Intercom Implementation Expert at TransFunnel, you will be responsible for owning end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. Your role will involve designing and deploying advanced Intercom workflows for support automation, CSAT collection, and deflection strategies. Additionally, you will integrate Intercom with CRMs, telephony platforms, and other customer data platforms to optimize support chains and customer journey automation. Key Responsibilities: - Own end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. - Design and deploy advanced Intercom workflows for support automation, CSAT collection, and deflection strategies. - Integrate Intercom with CRMs, telephony platforms, and other customer data platforms. - Build and optimize Fin AI bots for intelligent query handling, lead routing, and customer behavior prediction. - Configure Custom Bots, Resolution Bots, and Inbox Workflows using Operator and Fin rules. - Set up and manage Intercom dashboards, reporting, and performance insights for Support KPIs. - Troubleshoot integration issues and ensure data integrity between platforms. - Create personalized onboarding flows, NPS surveys, and product usage campaigns. - Optimize support chains and customer journey automation. Qualifications Required: - 1 to 3 years of work experience in Intercom implementation. - Experience in integrating Intercom with CRMs, telephony platforms, and other customer data platforms. - Proficiency in building and optimizing Fin AI bots. - Strong troubleshooting skills and the ability to ensure data integrity between platforms. - Excellent communication skills and the ability to work collaboratively in a team environment. Additional Company Details: At TransFunnel, you will have the opportunity to directly influence the company's growth and shape the digital strategies of leading global enterprises. You will work alongside seasoned experts, continuously learn, and expand your skill set in a fast-paced, innovative environment. The company values proactivity, new ideas, and delivering exceptional client results. Additionally, you will engage with clients and projects across diverse international markets, contributing to a culture of excellence and collaboration. If you are a strategic marketing leader with a passion for driving growth and innovative ideas, TransFunnel invites you to join their team and be part of a company that is defining the future of MarTech consulting. To learn more about TransFunnel and their innovative solutions, you can visit their website or reach out to them at hr@transfunnel.com for further details.,

As a start-up engaged in the development of next-generation missions and technologies for Indian defence forces, your role as a Technical Support Specialist will be crucial in ensuring the smooth functioning of IT infrastructure and providing essential support to end-users. **Core Responsibilities:** - Monitor and maintain service availability and performance metrics for critical IT services such as Email, Backup, Shared Drive/Transfer, Patching, and Virtual Desktop Infrastructure. - Resolve complex hardware and software issues within the enterprise system effectively. - Provide comprehensive audio-visual support for events, meetings, and virtual platforms like Zoom and Google Meet. - Ensure optimal system health by offering technical support to end-users and performing performance monitoring and tuning. - Update administration and configuration documentation in accordance with corporate change management processes. - Process service requests and incidents while adhering to defined Service Level Agreements (SLAs) and utilizing knowledge base articles. **Essential Skills & Knowledge:** - Proficiency in Active Directory (OU, GPO) and adept at handling server-related inquiries. - Expertise in patch management processes. - Strong understanding of Active Directory OU, GPO, server-related call handling, and patch management. - Experience with ticketing systems and ensuring SLA compliance through diligent follow-ups. - Knowledge of DLP tools, antivirus solutions, information security protocols, audit compliance reporting, and internal audits management. - Familiarity with G-mail workspace, email security measures, and troubleshooting techniques. - Solid understanding of operating systems such as Windows 10, 11, Mac OS, and Ubuntu, including their performance and troubleshooting. - In-depth knowledge of FortiGate Firewall, network management principles, access control policies, bandwidth utilization management, NAT configuration, VPN setup, and device license management. **Additional Responsibilities:** - Manage vendor relationships and collaborate with internal teams to address requirements effectively. - Oversee asset and inventory management and generate necessary reports. Your qualifications should include a Bachelor's degree in Computer Science or Management Information Systems, along with relevant job experience. Ideally, you should have 3 to 5 years of experience in an IT corporate environment, with a minimum of 5 years as an enterprise-level Systems Administrator.,

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex technical issues to relevant teams as needed. - Ensure the team offers high-quality support for VOIP products and services, guaranteeing prompt issue resolution and customer contentment. - Manage the ticketing system, monitor ongoing issues, and uphold consistent SLA adherence. - Conduct root cause analysis for recurring technical issues and collaborate with product teams to implement solutions. - Collaborate with engineering teams to enhance product/service offerings based on customer experiences and support cases. - Develop, maintain, and update troubleshooting guides, knowledge base, and SOPs for the support team. - Handle customer escalations and offer advanced technical support for complex VOIP-related queries. - Provide performance reports on the team, encompassing incident resolution, customer feedback, and process enhancements. - Execute training programs to keep the support team abreast of the latest VOIP technologies and trends. - Participate in hiring, onboarding, and conducting performance evaluations for team members. - Collaborate with US-based teams and clients, working in the US Shift hours. **Qualifications Required:** - Minimum of 5+ years of technical support experience, with 2-3 years in a leadership role in the VOIP/Telecommunications sector. - Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. - Proficiency in troubleshooting VOIP call quality, connectivity, and infrastructure issues. - Hands-on experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. - Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. - Excellent communication skills, both verbal and written. - Experience working in a US Shift or a 24/7 support environment would be advantageous. Please note that the company details were not provided in the job description.,

As a Command Center Engineer, Cloud Ops at Vocera (now a part of Stryker), your role is crucial in monitoring Vocera solutions in hospitals to ensure exceptional service delivery. You will be responsible for overseeing the operational health and performance of SaaS/On-prem offerings, playing a vital role in managing and responding to operational alerts/incidents to ensure service continuity. Reporting to the Manager of Command Center Operations, your dedication and proactive approach will be key in maintaining operational excellence. **Key Responsibilities:** - Monitor and manage system alerts, incidents, and performance metrics 24/7, ensuring timely resolution and escalation as necessary. - Serve as the first point of contact for operational issues/alerts, ensuring effective communication with internal and external stakeholders. - Lead customer communication, assuring timely status updates and case resolution. - Design and maintain troubleshooting runbooks. - Develop tools, scripts, and programs to enhance the quality of customer support. - Coordinate incident response efforts, conduct root cause analysis, and document findings to improve future response strategies. - Collaborate with IT teams to ensure systems operate optimally and identify potential issues before escalation. - Maintain detailed incident logs and responses, providing regular reports and updates to management. As a potential candidate, Vocera is looking for individuals who are detail-oriented process improvers, self-directed imitators, and analytical problem solvers. You will be expected to simplify, standardize, and automate work processes, take ownership of tasks to enhance productivity, and identify root causes of issues to recommend comprehensive solutions for preventing future incidents. **Qualifications Required:** - Bachelor's degree in computer science or related field of study, or 6+ years of relevant experience. - 4+ years of experience in a command center or similar environment, preferably in Healthcare IT. - Expertise in IT Infrastructure & Cloud, including cloud platforms (AWS, Azure, VMware), system administration (Windows, RHEL), and network management. - Experience in Incident Management, particularly in Healthcare IT environments and familiarity with ITIL practices. - Proficiency in Automation & Scripting with Python and Bash for automating tasks. - Strong knowledge of Essential Monitoring Tools such as Zabbix, Datadog, and CloudWatch for infrastructure monitoring. - Experienced in using Ticketing Systems like ServiceNow and Salesforce for incident and request management. - Excellent problem-solving skills, ability to work under pressure, and strong communication and team collaboration skills. - Availability to work flexible shifts, including nights, weekends, and holidays. Join Vocera as a Command Center Engineer, Cloud Ops, and play a critical role in ensuring the operational efficiency and performance of healthcare solutions.,

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. You should possess strong knowledge of VOIP technologies such as SIP, RTP, PSTN, PBX, and IP Telephony. Experience with VOIP platforms like Asterisk, FreePBX, Cisco, or Avaya is essential, along with familiarity with networking concepts and troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. In addition to technical skills, you should have excellent communication skills, both verbal and written, strong problem-solving abilities, the ability to manage high-pressure situations, proven leadership skills, and a customer-focused mindset. A Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field is required, while advanced certifications or a Master's degree would be a plus. Experience working in a US Shift or a 24/7 support environment, knowledge of cloud-based VOIP solutions, and certifications like CCNA, CompTIA Network+, or ITIL Foundation are preferred qualifications. Your success in this role will depend on your ability to lead, mentor, and manage a team of technical support engineers effectively, ensure high-quality support for VOIP products and services, and collaborate with various teams to enhance customer satisfaction and service delivery. Your commitment to staying updated with the latest VOIP technologies and trends, implementing training programs, and contributing to team performance evaluations will be vital to the success of the support team and the overall organization.,

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborates to empower the most innovative companies worldwide. Our digital and software technology experts, from autonomous cars to life-saving robots, provide distinctive R&D and engineering services across diverse industries. Embrace a career filled with opportunities where you can create an impact, encountering a unique experience every day. As a Grade Specific professional, your key responsibilities and tasks will involve managing the lifecycle of escalated incidents. This includes serving as the primary point of contact, conducting incident intake, and performing impact analysis. You will act as a liaison between customers, support teams, and other stakeholders like product and engineering teams. Additionally, you will lead investigations for major incidents, ensuring all stakeholders are kept informed throughout the process. You will be responsible for following the escalation process, from ticket assignment to tracking and communicating the status of escalated cases. Identifying areas for enhancement in the escalation process and implementing changes to boost efficiency will be part of your role. Furthermore, you will delve into the root causes of escalated issues and strive towards permanent solutions. Monitoring customer satisfaction, feedback, and trends will be essential, along with reporting on the performance of the escalation process to uphold optimal internal and customer experiences for escalated incidents. To qualify for this role, you should possess 7+ years of experience in managing customer escalations or working in customer-facing support roles within fast-paced software/technology environments. Effective communication with customers and other stakeholders is crucial. Proficiency in utilizing relevant tools such as ticketing systems like Zendesk and ServiceNow, as well as dashboard tools like Zendesk Explore and Tableau, is required. Capgemini is a renowned global business and technology transformation partner that aids organizations in accelerating their transition to a digital and sustainable world. With a diverse team of over 340,000 members across 50 countries, Capgemini leverages its 55-year heritage to unlock technology's value for clients, addressing a wide range of business needs. The company delivers end-to-end services and solutions, blending strengths from strategy and design to engineering, supported by its leading capabilities in AI, generative AI, cloud, and data. Capgemini's deep industry expertise and partner ecosystem ensure tangible impacts for enterprises and society.,

You will be responsible for spearheading the architecture and implementation on Google Cloud Platform for large scale deployments and migration. You will design and implement data pipelines & effective data storage mechanisms to meet functional and nonfunctional requirements of customers. Additionally, you will design, plan, and implement data migrations from existing SIEM/SOAR platforms. Your role will also involve hardening critical infrastructures and platform services, as well as integrating other security capabilities and tools such as SOAR, EDR, NDR, threat intelligence platform, and ticketing systems. You will be expected to write custom actions, scripts, and/or integrations to extend platform functionality. Monitoring performance and taking timely actions to scale deployment, especially in a high-volume security environment, will be part of your responsibilities. You will also provide guidance on building or maturing cloud security programs. Minimum Qualifications (MQs): - 10+ years of experience in leading projects and delivering technical solutions related to security - Implementation experience of YARA-L 2.0 and at least one more general-purpose language - Experience managing customer projects to completion, working with engineering teams, sales, and partners - Experience in architecting, developing, or maintaining secure Cloud solutions - Strong verbal and written communication skills - Demonstrated experience in consulting or ownership of Security during high-speed environment migration for large-scale businesses with regulatory requirements - Hands-on and deep knowledge of security principles - Demonstrated experience in Cloud Security delivered within customer-facing roles Preferred Qualifications (PQs): - Experience in security governance, security risk management, security operations, security architecture, and/or cyber incident response programs for cloud - Experience working with cloud architecture across a broad set of enterprise use cases and creating end-to-end solution architectures - Excellent organizational, problem-solving, articulating, and influencing skills - Experience with industry compliance frameworks (e.g., PCI-DSS, ISO 27017/27018, GDPR, SOC) - Google Cloud Professional Certifications Your future duties and responsibilities will involve ensuring the successful implementation of security solutions and providing support to clients. You will need to have strong organizational, problem-solving, and communication skills to excel in this role. In this position, you are expected to collaborate with team members and clients to turn meaningful insights into action. As a CGI Partner, you will have the opportunity to take ownership from day one and contribute to the company's success. Your work will create value through innovative solutions and collaboration with global teams. CGI provides a supportive environment for career growth and offers opportunities to enhance your skills and expand your horizons. If you are looking to join one of the largest IT and business consulting services firms in the world, CGI offers a dynamic and rewarding environment where you can thrive and make a difference.,

As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing scheduling coverage, setting operational goals, and keeping the team updated with necessary customer-specific knowledge to maintain efficient service desk operations. You will play a crucial role in fostering a collaborative environment and ensuring that the team meets its objectives while providing exceptional service to customers. Expected to be an SME, you will collaborate and manage the team to perform efficiently, and you will be responsible for team decisions. Engaging with multiple teams and contributing to key decisions will be a key part of your role. You will provide solutions to problems for your immediate team and across multiple teams, as well as facilitate training sessions to enhance team skills and knowledge. Monitoring team performance metrics and implementing improvements as necessary will also be part of your responsibilities. In terms of professional and technical skills, proficiency in SAP HCM Time Management is a must-have. Additionally, you should have a strong understanding of incident management processes and tools, experience with service desk software and ticketing systems, and the ability to analyze data and generate reports for performance tracking. Excellent communication and interpersonal skills are essential for interacting effectively with diverse teams.,

As a member of the Bhanzu team, you will play a crucial role in being the primary point of contact for our valued customers. Through your interactions, you will represent Bhanzu and provide exceptional support to ensure customer satisfaction. Your responsibilities will include responding to customer inquiries promptly and accurately, whether through phone, email, or chat channels. In addition, you will engage in proactive outbound calling to establish strong relationships with customers and understand their needs effectively. Your role will also involve identifying customer requirements and proposing appropriate solutions by collaborating with various teams within the organization. Furthermore, you will follow up with customers to ensure that any issues they faced are fully resolved. Building and nurturing long-term relationships with existing customers will be a key aspect of your position, along with maintaining a comprehensive understanding of Bhanzu's products and services. To excel in this role, you should hold a degree in management, marketing, communication, or a related field. Previous experience as a relationship manager, in customer service, or a similar role will be beneficial. Proficiency in Microsoft Office, CRM software, and ticketing systems is essential, along with strong written and verbal communication skills. Your ability to navigate conflicts and solve problems effectively, coupled with excellent interpersonal skills, will be critical to your success in this position. Additionally, your capacity to multitask and demonstrate patience when addressing challenging situations will be invaluable. Please note that we are looking for immediate joiners for this individual contribution role. Join us at Bhanzu, where we strive to eliminate math phobia, promote careers in math and STEM fields, and empower learners worldwide to reach their full potential in science, coding, and AI through a mathematical lens.,

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance, providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just businessit means having a dedicated ally focused on your success in today's fast-evolving digital world. We are looking for an enthusiastic, customer-minded person that is looking to grow with our Customer Support team. In this role, you will handle Order Placement and Support. You will be answering questions about any order-related issues and provide guidance to our customers. Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded. You will be collaborating with team members that operate as leaders in life sciences with the goal of improving patient care. Fields incoming calls from US customers regarding orders for products - must be able to handle the conversation in both English & French. Achieves SLA targets and call metrics to ensure high customer satisfaction. Understands order entry and processing procedures. Takes full accountability for customer satisfaction with a highly professional personality and demeanor. Desired Skills: - 2-4 years Customer Service experience in a high-volume contact center environment. - Types 40+ WPM. - Tech Savvy: typing, navigating through multiple applications while engaging with the customer. - Strong written and verbal communication skills. - Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers. - Proficiency in Windows, Excel, Word, and Ticketing Systems. - Familiarity with SAP, Sales Force preferred. - Medical device experience preferred. Education & Certifications: Bachelor's degree in any discipline.,

Are you ready to embark on a career where everyday is an adventure Fly Albatross is expanding, and we're looking for talented individuals to join us in creating unforgettable travel experiences! Now Hiring: Ticketing Executive - Chennai Responsibilities: Handle ticket bookings and ensure seamless travel arrangements for our clients. Your attention to detail will make travel dreams a reality! Requirements: - Minimum 2 years of experience in airline ticketing and reservations - Comprehensive knowledge of ticketing systems and routes for Europe, USA, Middle East & Africa - In-depth understanding of visa requirements and application processes for multiple destinations - Strong expertise in GDS (Global Distribution Systems) - Excellent communication and customer service skills - Ability to work under pressure and handle multiple bookings simultaneously - Proven track record of meeting sales targets and handling customer queries efficiently Why Choose Us - Passionate Team: Join a team that shares your love for travel and hospitality - Career Growth: Opportunities to advance and develop your skills in the travel industry - Exciting Environment: Be part of creating unforgettable memories for our clients Location: Chennai, Tamil Nadu Ready to Explore Send your resume to albatrossmd@flyalbatross.com,

As a Desktop Support Engineer, you will be responsible for providing technical assistance to clients by installing, upgrading, and troubleshooting hardware and software systems. If you are computer-savvy and enjoy supporting end users, we are looking forward to meeting you. Your role will involve addressing user tickets related to hardware, software, and networking, as well as guiding users through the installation of applications and peripherals. In this position, you will utilize your problem-solving attitude to diagnose issues by asking targeted questions and providing clear technical instructions to users. Familiarity with remote troubleshooting techniques is essential to ensure prompt and accurate customer service and increase client satisfaction. You will be required to conduct remote troubleshooting, test alternative solutions, and customize desktop applications to meet user needs. Additionally, you will record technical issues and solutions in logs, escalate unresolved problems to the appropriate support personnel, and follow up with clients to verify the functionality of their systems. Your responsibilities will also include reporting customer feedback and potential product requests, as well as contributing to the creation of technical documentation and manuals. Key Skills for this role include Computer Hardware Troubleshooting, Microsoft Office, LAN, Ticketing Systems, Remote User Support, and Antivirus. If you possess these skills and have a passion for assisting users with technical issues, we encourage you to apply for this position.,

As the Customer Support representative, you will be the main point of contact for staffing agencies in Japan regarding background verification services. Your responsibilities will include handling inquiries, resolving issues, and providing guidance on the BGV process through phone, email, and chat. It is crucial to ensure high levels of customer satisfaction by addressing concerns promptly and professionally. Additionally, you will collaborate closely with internal teams to escalate and resolve technical or process-related concerns. In the Operations & Process Management domain, you will be overseeing the end-to-end background verification process for staffing agencies to ensure smooth execution. Coordination with verification teams and internal stakeholders will be necessary to maintain operational efficiency. Monitoring verification progress, following up on pending cases, and ensuring timely report completion are also part of your role. Identifying process improvements to enhance speed, accuracy, and compliance with Japanese regulations is crucial. Moreover, ensuring data sanity and conducting hygiene checks of data entry in Japanese and English will be essential. Regarding Compliance & Documentation, maintaining accurate records of client interactions, verification status, and service performance metrics will be your responsibility. You will also assist in documentation and reporting in Japanese as required by internal and external stakeholders. To qualify for this position, you must be fluent in Japanese and English with professional proficiency. Working hours are Japanese Local Time 9 AM to 6 PM, Monday to Saturday. A minimum of 2 years of experience in handling Japanese customers is required, while experience in background verification is a plus. Prior experience in HR, staffing agencies, or compliance-related roles is preferred but not mandatory. The ideal candidate should possess excellent communication and problem-solving skills. Strong attention to detail and the ability to handle multiple tasks are essential. Proficiency in Microsoft Office, CRM software, and ticketing systems is necessary. Moreover, the ability to work independently and collaborate with global teams is crucial for success in this role.,

You will be representing Bhanzu, formerly known as Exploring Infinities, as the primary point of contact for customer support. Your role will involve promptly and accurately addressing customer inquiries via phone, email, or chat. Additionally, you will engage in proactive outbound calling to establish positive relationships with customers. By understanding customers" needs, you will collaborate with various teams to offer appropriate solutions efficiently. Follow-up communication with customers will be essential to ensure timely issue resolution and to cultivate lasting relationships. It is imperative to maintain a thorough understanding of Bhanzu's products and services to effectively assist customers. To excel in this position, you should hold a degree in management, marketing, communication, or a related field. Prior experience in relationship management, customer service, or a similar role is beneficial. Proficiency in Microsoft Office, CRM software, and ticketing systems is required. Strong written and verbal communication skills, along with excellent interpersonal abilities, are essential for this role. You should possess effective conflict resolution and problem-solving skills, coupled with the capacity to manage multiple tasks and demonstrate patience in challenging situations. Join Bhanzu in its mission to eliminate math phobia and promote careers in math and STEM fields globally. By bridging the gap between aspirations and capabilities, you will empower students to unlock their full potential and explore the realms of science, coding, and AI through the prism of mathematics.,

You will be joining Globx Travel Solutions Pvt Ltd, a company specializing in providing convenient and comfortable travel experiences globally. Your role as a Reservations Ticketing Agent will be full-time and on-site in Ernakulam. Your primary responsibilities will include handling reservations, delivering exceptional customer service, and leveraging your expertise in travel and tourism to assist clients effectively. Additionally, your sales skills will play a crucial role in promoting and selling various travel packages. To excel in this role, you should possess excellent communication and customer service skills, along with prior experience in reservations and travel & tourism. Sales skills are essential for success in this position, as you will be tasked with promoting and selling travel packages. The ability to multitask and thrive in a fast-paced environment will be beneficial. Moreover, familiarity with ticketing systems and booking procedures, attention to detail, and accuracy are key requirements. Fluency in multiple languages would be an advantage, and previous experience in a similar role is preferred.,

As a Senior Travel Consultant at DMC Leisure Private Limited, you will play a key role in providing exceptional travel consulting services to our clients. Based in Chennai, India, you will be responsible for managing travel arrangements, offering personalized itinerary recommendations, and ensuring top-notch customer service on a daily basis. Your expertise in Travel Consulting, Travel Management, and itinerary customization will be crucial in delivering outstanding travel experiences. To excel in this role, you should possess strong communication skills and the ability to interact effectively with clients and vendors. Your proactive and client-focused approach will be essential in maintaining a high level of customer satisfaction. Additionally, you must have a solid understanding of international travel regulations, destinations, and visa processes to provide accurate information and guidance to travelers. Experience in managing corporate travel programs will be advantageous, as you will be required to handle reservations and bookings using leading global platforms. Proficiency in ticketing systems such as Amadeus, Galileo, or Sabre will be highly preferred. Multilingual skills, particularly in Indian languages like Hindi, Tamil, Telugu, Kannada, or Bengali, will be a strong advantage in catering to our diverse client base. Ideally, you should hold a Bachelor's degree in Hospitality, Tourism, Travel Management, or a related field to demonstrate your commitment to the travel industry. If you are a dynamic professional with a passion for travel and a drive to deliver exceptional travel experiences, we encourage you to join our experienced team at DMC Leisure Private Limited and be part of transforming travel into personalized journeys for leisure, business, and celebration.,

As the primary point of contact for staffing agencies in Japan regarding background verification services, you will be responsible for handling inquiries, resolving issues, and providing guidance on the BGV process via phone, email, and chat. Your role will involve ensuring high levels of customer satisfaction by promptly and professionally addressing concerns, as well as working closely with internal teams to escalate and resolve technical or process-related concerns. In the realm of operations and process management, you will oversee the end-to-end background verification process for staffing agencies, ensuring smooth execution. Your responsibilities will include coordinating with verification teams and internal stakeholders to maintain operational efficiency, monitoring verification progress, following up on pending cases, and ensuring timely report completion. Additionally, you will be expected to identify process improvements to enhance speed, accuracy, and compliance with Japanese regulations, while ensuring data sanity and conducting hygiene checks of data entry in Japanese and English. Regarding compliance and documentation, you will be required to maintain accurate records of client interactions, verification status, and service performance metrics. Furthermore, you will assist in documentation and reporting in Japanese as required by internal and external stakeholders. To excel in this role, you should be fluent in Japanese and English with professional proficiency, have at least 2 years of experience in handling Japanese customers, and possess excellent communication and problem-solving skills. Prior experience in HR, staffing agencies, or compliance-related roles is beneficial but not mandatory. Proficiency in Microsoft Office, CRM software, and ticketing systems is essential, along with the ability to work independently and collaborate effectively with global teams. Additionally, you should be available during Japanese Local Time from 9 AM to 6 PM, Monday to Saturday. If you meet these qualifications and requirements, we encourage you to apply and join our team dedicated to providing exceptional customer support and maintaining operational excellence in background verification services.,

The ideal candidate for this role is someone who is passionate about providing personalized service and is enthusiastic about playing a pivotal role in expanding existing business and enhancing the lifetime value of customers. You should have a proven track record in building and scaling the support department for B2B enterprise SaaS organizations. A deep understanding of customer support strategies for both on-premises and cloud-deployed services is essential for this position. You will be responsible for managing and providing support services to Tookitakis on-premises and Cloud customers worldwide, including traditional banks and fintech companies. Leading an initial 7-member support team, you will ensure meeting SLAs for production incidents, quick response & resolution for service requests, and enhancing the net promoter score (NPS). Your responsibilities will include: - Leadership and Strategy: Leading the support team, setting strategic direction, and implementing support frameworks to ensure exceptional service delivery. - Process Development: Establishing robust support processes and frameworks to efficiently resolve client inquiries and issues. - Team Development: Recruiting, training, and mentoring a high-performing support team capable of delivering 24/7 support across different time zones. - Technical and Client Empathy: Demonstrating a strong technical understanding of products and showing empathy for client needs to provide knowledgeable and compassionate service. - Cross-functional Collaboration: Working closely with product, engineering, sales, and implementation teams to integrate support insights into product development and client onboarding processes. - Performance Metrics: Tracking key performance indicators like customer satisfaction, retention, resolution time, and net promoter score to assess the effectiveness of the support team. - Cost Management: Planning and managing the budget and resources of the support function efficiently. Key requirements for this role include: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 10+ years of experience in customer support/service roles within B2B enterprise SaaS organizations, with at least 7 years in a leadership position. - Demonstrated ability to lead and scale support teams, with hands-on experience in process development and team management. - Strong technical acumen with expertise in Apache Spark. - Exceptional communication and interpersonal skills with a client-centric approach. - Experience in setting up and managing support services across different time zones. - Proven track record of improving customer satisfaction and support efficiency. - Familiarity with support software, ticketing systems, and CRM tools like Freshservice. - Preferred experience with AML, Fraud, or Cybersecurity software.,

As a member of the M&O Systems Support team at Lloyds Register in Chennai, India, you will play a crucial role in providing high-level administrative support autonomously to meet business needs. Your responsibilities will include handling a variety of complex administrative tasks and resolving intricate queries efficiently. You will have the opportunity to work for an organization that values purpose, is driven by strong values, and prioritizes the professional and personal development of its employees through a range of people development programs. This position is a Fixed-term contract for 1 year. In this role, your duties will involve offering first-line administrative and technical support for internal systems, promptly resolving issues for both internal and external clients. You will be responsible for troubleshooting and escalating incidents as needed, overseeing account management processes, and ensuring accurate data management for multiple systems. Additionally, you will manage contract creation processes, maintain shared team mailboxes, and utilize internal ticketing systems to log, manage, and resolve tickets related to account management and system issues. To be successful in this position, you should hold a Bachelor's degree in business administration, Management, Commerce, or a related field, along with a minimum of five years of experience in providing administrative and technical support in a business environment. Previous experience in the Maritime industry is desirable. Proficiency in MS Office, strong organizational skills, problem-solving abilities, and the capacity to work independently or as part of a team in a fast-paced environment are essential. Knowledge of systems such as ServiceNow and Salesforce is advantageous. As an ideal candidate, you are someone who takes accountability for delivering customer needs, can self-manage and prioritize tasks effectively, excels at problem-solving and decision-making, is flexible, proactive, and communicates effectively in a structured manner. You are also open to learning opportunities, comfortable stepping out of your comfort zone, and exhibit a team spirit, particularly in a multicultural environment. Join us at Lloyds Register, a leading international technical professional service provider in the marine and offshore industry, committed to engineering a safer world through safety promotion and education. Be part of a diverse and inclusive workplace that values equality of opportunity and fair treatment for all applicants. If you share our goal of contributing to a safer, sustainable, thriving ocean economy, we encourage you to apply and be part of our inclusive culture where differences are celebrated and embraced.,

The Helpdesk Engineer role in Mumbai (CST) within the IT Support department involves providing technical support and assistance to end-users for hardware and software issues. Your responsibilities include troubleshooting, diagnosing, and resolving technical problems, ensuring exceptional customer service, and documenting issues and solutions. You will escalate complex problems to higher-level IT staff, maintain accurate records, and provide user training and assistance. Key Responsibilities: - Provide first-line technical support via phone, email, and chat, troubleshooting hardware and software issues. - Diagnose and resolve technical problems related to desktops, laptops, printers, and peripherals. - Maintain records of support requests and solutions using a ticketing system. - Guide users through problem-solving processes with clear instructions. - Escalate complex issues to senior IT staff, provide basic training, and monitor system performance. - Assist with inventory management and continuous improvement of support processes. Qualifications: - Bachelor's degree in Information Technology or related field or equivalent experience. - Proven experience in helpdesk or technical support role with a solid understanding of computer systems. - Proficiency in Windows and Mac OS, Microsoft Office Suite, Active Directory, and remote desktop tools. - Certifications such as CompTIA A+ or ITIL Foundation are preferred. - Excellent communication, problem-solving, and customer service skills. Work Environment: - Fast-paced environment with occasional after-hours support. - Role may involve sitting for extended periods and using a computer for most of the workday. Preferred Skills: - Knowledge in hardware, Windows Desktop OS issues, printers troubleshooting. - Basic network knowledge and troubleshooting skills. - Experience in optimizing operational processes for efficiency. Why Join Us: - Career growth opportunities and professional development. - Dynamic environment focused on achieving results. - Competitive compensation and benefits package. - Collaborative culture with a supportive and dedicated team. To apply, submit your resume and a cover letter to [email address] with the subject line "Helpdesk Engineer Application." This is a full-time, permanent position with commuter assistance, health insurance benefits, and day shift. Experience: 1 year preferred Work Location: In person,