315 Ticketing Systems Jobs

As a Client Onboarding Specialist at our company, you will be responsible for various key tasks including: - **Client Onboarding**: Creating new databases for provider clients within the PracticeSuite system, ensuring accuracy and completeness of information. - **CRM Management**: Updating and maintaining the CRM system with accurate client information, interactions, and relevant details. - **Client Issue Resolution**: Utilizing the Hubspot ticketing system to effectively manage and resolve existing client issues and address new requirements in a timely and professional manner. - **Communication Management**: Monitoring and responding to emails from other departments and clients, ensuring cl...

Role Overview: At Quantiphi, we value a global and diverse culture that fosters success. We prioritize transparency, diversity, integrity, learning, and growth in our work environment. If you thrive in an innovative and encouraging workplace that supports both your professional and personal growth, then a career with Quantiphi is the right fit for you. Key Responsibilities: - Provision infrastructure as a service cloud computing for cloud platforms, with a minimum of 1+ years of experience. Exposure to Google Cloud Platform (GCP) is preferred. - Utilize hands-on experience with GCP services such as Compute Engine, Kubernetes Engine, Cloud Storage, Cloud SQL, VPC, IAM, and Cloud Monitoring. -...

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is maintained while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems....

As a Senior Desktop Support Specialist at our company, your role will involve providing advanced technical assistance, troubleshooting complex issues, and ensuring seamless IT support operations. Your extensive experience in enterprise IT support, strong technical background, and ability to mentor junior team members will be crucial for this position. Key Responsibilities: - Diagnose and resolve complex technical issues related to software, hardware, and networking. - Provide advanced troubleshooting and escalation support for unresolved cases. - Configure and maintain Windows, Linux, and Mac OS environments. - Assist with networking issues, security configurations, and system optimizations....

Role Overview: As a Technical Support L2 professional, you will play a vital role in providing top-tier technical assistance for a variety of telecommunications products and services. Your primary responsibility will be to diagnose and resolve complex technical issues escalated from Level 1 support, collaborating closely with network engineers and other technical staff to deliver comprehensive solutions. Your deep understanding of telecommunications systems and protocols will enable you to address customer inquiries effectively and ensure the highest level of customer satisfaction. Key Responsibilities: - Provide advanced technical support for telecommunications products and services to cust...

As a Team Leader in the IT Operations Center at LIXIL INDIA PVT LTD, your role is crucial in leading and supervising a team of 5 Shift Operators to ensure efficient monitoring and incident response for LIXIL's IT systems. Your responsibilities include: - Leading and supervising a team of Shift Operators to ensure efficient monitoring and incident response - Managing shift schedules to provide 24x7 support for IT systems - Overseeing the monitoring of system alarms and ensuring timely response to critical issues - Guiding and mentoring Shift Operators in resolving common IT issues - Handling escalations for complex issues and providing technical guidance - Collaborating with Tier 2 and Tier 3...

As an Escalation Manager or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments, your role will involve managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is highly preferred. Key Responsibilities: - Act as the primary point of contact for escalated customer issues, ensuring timely acknowledgment, investigation, and resolution. - Engage with NOC team leads and supervisors (Transport; E-IP) as needed to provi...

Your role: As a Customer Support Specialist at our Nagpur, India office, you will be responsible for troubleshooting technical and transactional issues, escalating complex cases to engineering teams, and maintaining accurate records of customer interactions using ticketing systems such as Zendesk and JIRA. Additionally, you will proactively identify service improvement opportunities and contribute to process enhancements. Key Responsibilities: - Troubleshoot technical and transactional issues - Escalate complex cases to engineering teams - Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA) - Proactively identify service improvement opportunities and co...

Role Overview: As a Customer Support Executive based in Bangalore, you will play a crucial role in providing exceptional customer service to individuals in need of healthcare and insurance assistance. Your primary responsibility will be to address customer inquiries promptly and efficiently, covering a wide range of topics such as insurance coverage, claims, appointments, and more. Key Responsibilities: - Handling both inbound and outbound customer interactions through various channels including calls, emails, and chats. - Maintaining accurate records of customer interactions in the CRM system to ensure seamless communication and support across different departments. Qualifications Required:...

Role Overview: As a member of the Customer Support department reporting to the Director, Technical Support in Chennai, you will serve as an internal support escalation subject matter expert. Your main responsibilities will include overseeing the technical support team, managing support processes, and ensuring exceptional customer service aligned with the 24/7 Global Support Team. Additionally, you will lead a small team of technical support specialists and be the go-to person for resolving complex technical issues related to the company's products and services. Key Responsibilities: - Lead and manage a team of Technical Support specialists by providing guidance, training, and mentorship to e...

As a Compliance Analyst - Operations in our company, you will play a crucial role in ensuring adherence to telecom-related laws and regulations, optimizing operational processes, and mitigating operational risks. Your responsibilities will include: - **Regulatory Compliance:** Ensure compliance with telecom-related laws and regulatory guidelines, coordinate audits and filings, and manage relationships with regulatory bodies such as TRAI and DoT. - **Telecom Procurement & Vendor Management:** Procure telecom resources and services, manage vendor contracts, and ensure cost efficiency and compliance in vendor relationships. - **Data Center Operations:** Oversee procurement and planning for data...

As a Client Support Lead at Keka, your primary role will be to drive a high-performing support team catering to our US clients. Your responsibilities will include: - Leading and mentoring a client support team that handles US accounts effectively. - Ensuring prompt resolution of client queries and escalations to maintain high levels of customer satisfaction. - Identifying opportunities for process improvements to enhance the overall client experience. - Collaborating with cross-functional teams to deliver exceptional client service. To excel in this role, you should have: - Proven experience in managing a support team. - Prior experience in working with US clients. - Proficiency in using CRM...

As a Field IT Support Engineer, you will play a crucial role in providing on-site technical support for our clients in Ernakulam. Your dedication to troubleshooting, networking, and ensuring seamless connectivity will contribute significantly to our dynamic team. Key Responsibilities: - Provide on-site support for hardware (desktops, laptops, printers, firewall, peripherals) and software issues. - Install, configure, and maintain computer systems and networks. - Respond to service requests and incidents promptly to ensure timely resolution. - Coordinate with remote teams for escalation and issue tracking. - Conduct preventive maintenance and system health checks. - Document technical issues ...

As a Technical Support Specialist at IZI, you will be responsible for handling customer queries related to technical and electronic issues through various channels such as phone, email, or chat. Your role will involve troubleshooting hardware and software problems, logging customer interactions accurately, and escalating complex issues to senior support or engineering teams. You will also be required to maintain up-to-date knowledge of products, collaborate with engineering and product teams, and ensure high levels of customer satisfaction through excellent service delivery. Communication in both Hindi and English will be key to effectively assisting customers. Key Responsibilities: - Handle...

As a Multilingual Support Analyst fluent in Dutch, you will be joining the L2 Service Desk team at CGI. Your main responsibilities will include providing technical support to end users, troubleshooting and resolving incidents, and ensuring high customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users. **Key Responsibilities:** - Provide Level 2 technical support for hardware, software, network, and application-related issues - Handle escalated tickets from L1 service desk and ensure timely resolution - Communicate effectively with end users in Dutch and English via phone, email, and remote tools - Troubleshoot incidents, perform root ca...

Job Description The Doctor Engagement & Telecalling Coordinator will play a key role in managing digital communication with physicians and driving referral conversions for Ovum Hospitals. The role involves engaging with doctors across Bengaluru, addressing their queries, coordinating follow-ups, and ensuring smooth referral management through efficient communication and lead tracking. The ideal candidate should have strong communication skills, good understanding of healthcare services (training provided), and the ability to manage interactions in a professional and empathetic manner. Key Responsibilities Make outbound calls to doctors and handle inbound queries from referring physicians. Cl...

We are looking for a highly skilled and experienced Customer Support Executive to join our team at iPangram Digital Services LLP. The ideal candidate will have 0 to 2 years of experience in customer support, after-sales support, AR products/digital products, delivery coordination, CRM management, and ticketing systems. Roles and Responsibility Provide excellent customer support through various channels. Manage and resolve customer complaints professionally and promptly. Coordinate with internal teams for timely product or service delivery. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Utilize CRM software to track customer interactions and manage ...

Role Overview: As a Laptop Asset and Software Management Specialist, your primary responsibility will be to coordinate the shipping, receiving, imaging, and repairs of IT equipment with vendors across multiple locations including the US, UK, Germany, Mexico, and Uruguay. You will also be tasked with tracking new hire forecasts, monitoring current stock levels of devices, and providing recommendations for purchases or disposals as necessary. Furthermore, you will be expected to provide chargeback details to the Finance department for all purchased items and maintain accurate inventory records for Hackett. Key Responsibilities: - Coordinate shipping, receiving, imaging, and repairs of IT equip...

Role Overview: As a Windows Server Administrator, your role will involve managing all aspects of Windows Server, including installation, configuration, administration, troubleshooting, and implementing best practices. Your expertise with virtualization platforms such as VMware, Hyper-V, and Citrix XenServer, along with Windows Server performance tuning, will be crucial for this position. Key Responsibilities: - Demonstrate strong troubleshooting skills to resolve Windows Server issues effectively. - Perform problem fixing and conduct root cause analysis for system configurations. - Configure systems efficiently to ensure optimal performance. - Utilize enterprise monitoring systems and ticket...

As a Customer Success Executive/Technical Support Specialist at the E-commerce, Printing, and Marketing company based in Gandhinagar, Gujarat, you will play a crucial role in ensuring customer satisfaction and success. Your responsibilities will involve: - Assisting customers in setting up and maintaining their online print stores. - Configuring products and pricing according to client requirements. - Designing engaging landing pages and website banners. - Managing data entry tasks and template creation. - Coordinating effectively with internal teams and clients from various countries. Your key responsibilities will include: 1. eCommerce Store Setup: - Assist customers with setting up their ...

As a customer-focused Support Services Specialist, your main responsibility will be to provide high-quality post-sales client support, ensuring a positive client experience. You will handle incoming client support requests, troubleshoot issues within the software, and effectively communicate with customers to resolve their concerns. - Function as a subject matter expert in our systems functionality and troubleshoot issues to accurately identify root causes. - Manage support cases in the Customer Relationship Manager (CRM), triage inbound support-related inquiries, and prioritize and escalate tickets as needed to ensure service level agreements are met. - Collaborate with other support team m...

Role Overview: As a Tech Support Consultant based in Mohali, India, you will be responsible for providing assistance to US customers in resolving device and software issues during night shifts. Your primary task will involve using remote access tools to troubleshoot and resolve customer problems effectively. Key Responsibilities: - Provide support for various devices including routers, security cameras, printers, GPS devices, and more - Utilize remote desktop access tools to troubleshoot and resolve customer issues - Maintain accurate case notes and deliver excellent service while meeting support Key Performance Indicators (KPIs) Qualification Required: - Excellent communication and troubles...

As a Technical Support Specialist at a Large Indian Conglomerate, your role will involve providing first-level support for end-user desktops, laptops, printers, and mobile devices. You will diagnose and resolve software and hardware incidents across various operating systems like Windows, macOS, and Linux. Responding to service requests and incidents via ticketing systems, assisting users with login issues, password resets, and system access will be key responsibilities. Key Responsibilities: - Installation and configuration tasks, including setting up new workstations, peripherals, and network devices. - Maintaining a standard operating environment for uniformity and security compliance. - ...

Role Overview: As an Analyst in Financial Operations based in Bangalore, you will be a part of the Finance Operations team. Your main responsibility will involve validating pricing revamp requests, coordinating with stakeholders, managing workflows, and ensuring policy compliance. Key Responsibilities: - Validate Pricing Requests: Review and verify all incoming pricing revamp requests from the POC team to ensure proper approvals, accuracy, and completeness. - Coordinate with Stakeholders: Raise tickets with the Banking Operations team to validate margins and with the Checker team for final approvals. - Workflow Management: Initiate and track pricing revamp workflows through to closure, ensur...

As an IT System Admin with 5-10 years of experience, your role will involve the following responsibilities: - Evaluate and process incoming software requests through the ticketing system, following standardized review and testing procedures. - Communicate with requesters and stakeholders to clarify requirements, provide updates, and deliver test results. - Set up sandbox test environments across Windows, Linux, and macOS systems for secure software evaluation. - Perform component analysis to detect, document, and track software components, libraries, and versions. - Monitor network traffic and analyze firewall rule impact. - Review update mechanisms and software behavior. - Perform privilege...