247 Ticketing Systems Jobs

As a Senior Knowledge Management Specialist at Infoblox, you will play a crucial role in creating and enhancing technical knowledge base content to facilitate effective issue resolution for customers and internal teams. Your collaboration with various departments will ensure that the knowledge base content is accurate, up-to-date, and user-friendly. **Role Overview:** You will be responsible for writing, updating, and maintaining high-quality Knowledge Base articles while adhering to company documentation standards. Your tasks will include reviewing and revising existing content, gathering product knowledge insights, analyzing support case trends, and recommending new articles based on custo...

As a Lead - Technical Support, you will play a crucial role in overseeing technical support operations, managing a team of technical support engineers, and enhancing customer experience. Your responsibilities will include: **Role Overview:** You will lead and manage a team of 5-6 technical support engineers, providing guidance, mentorship, and performance evaluations. It will be your responsibility to assess team skills, identify areas for improvement, and establish best practices to enhance team efficiency and customer satisfaction. Additionally, you will be accountable for ensuring compliance with SLAs and KPIs, recruiting top technical support talent, and encouraging continuous learning w...

As a Specialist - Infrastructure Support/IT Support, your role will involve managing, configuring, and monitoring Sophos Firewalls (XG, XGS series) and administering and troubleshooting Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). You will also be responsible for performing routine tasks related to Windows Server (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP. Your key responsibilities include: - Providing Level 2 support for network, server, and security-related incidents. - Conducting firewall policy updates, firmware upgrades, VPN setup, and monitoring. - Monitoring network traffic and performance to optimize throughput and security. - Handling Wi-Fi ...

As an Intercompany Process Analyst at Opella, you will be a crucial part of the Intercompany Financial Management function, contributing to the performance of the entire business and impacting millions of consumers worldwide. Your responsibilities will include: - **Intercompany Transactions Expertise**: - Maintain a deep understanding of intercompany processes, including billing, reconciliations, and settlements. - Advocate for compliant intercompany practices and ensure adherence to guidelines. - Serve as a key user for intercompany systems, supporting daily operational activities. - Coordinate with internal teams to resolve intercompany discrepancies and address inventory and financial iss...

As a Specialist - Infrastructure Support/IT Support, you will be responsible for the following key tasks: - Managing, configuring, and monitoring Sophos Firewalls (XG, XGS series). - Administering and troubleshooting Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). - Performing routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP. - Providing Level 2 support for network, server, and security-related incidents. - Conducting firewall policy updates, firmware upgrades, VPN setup, and monitoring. - Monitoring network traffic and performance to optimize throughput and security. - Handling Wi-Fi SSID setups, guest portals, VLAN tagging...

Role Overview: As a Quality Analyst at UnifyCX, you will play a crucial role in ensuring the quality of voice calls handled by agents in the BPO team. Your primary responsibility will be to monitor, evaluate, and improve call quality to enhance customer satisfaction, maintain process standards, and uphold company policies. Your attention to detail and analytical skills will be essential in identifying areas for improvement and implementing quality enhancement initiatives. Key Responsibilities: - Monitor and evaluate inbound and outbound voice calls to assess agent performance against quality standards. - Provide constructive feedback and coaching to agents to enhance call quality and custome...

As a Technical Support Specialist, you will be responsible for providing technical support for computer hardware and software to employees within the organization. Your key responsibilities will include: - Providing technical support for computer hardware and software, troubleshooting and resolving technical issues. - Maintaining inventory records of computer equipment and software licenses. - Assisting in the deployment of new technology solutions and collaborating with other IT teams for seamless integration. - Documenting technical processes and procedures for future reference. - Staying updated with the latest technologies and industry trends to enhance technical support services. To qua...

In this role, you will be responsible for resolving escalated technical issues that Level 1 technicians cannot solve, ensuring timely and effective resolution. You will perform advanced troubleshooting to diagnose and resolve complex hardware issues, manage operating systems like Microsoft Windows, and support enterprise applications. Additionally, you will configure network settings, execute software deployment and updates, maintain system security, collaborate with IT teams, create and maintain documentation, and mentor junior staff. Key Responsibilities: - Resolve escalated technical issues that Level 1 technicians cannot solve - Perform advanced troubleshooting for complex hardware issue...

As a Service Desk Engineer, you will be responsible for receiving IT support requests through various channels like email, phone, and Teams, and logging them in the ticketing system. You will handle L1 tickets, troubleshoot IT problems, identify root causes, and provide solutions with low MTTR. Additionally, you will install and configure computer hardware, software, systems, networks, printers, and scanners for end users. User access management and analyzing hardware and software issues will be part of your daily tasks. Key Responsibilities: - Receive and log IT support requests via email, phone, and Teams - Handle L1 tickets, troubleshoot IT problems, and implement solutions - Install and ...

As an experienced and passionate individual, you will play a crucial role in expanding existing business and growing the lifetime value of customers for Tookitakis. You should have a proven track record in building and scaling the support department for B2B enterprise SaaS organizations, with a deep understanding of on-premises and cloud-deployed customer support strategies. **Responsibilities:** - **Leadership and Strategy:** Lead the support team by setting strategic direction and implementing support frameworks to ensure exceptional service delivery. - **Process Development:** Establish robust support processes for efficient resolution of client inquiries and issues, with hands-on experie...

As an Administrative Support Specialist at Lloyd's Register in Chennai, India, you will be responsible for providing high-level administrative support within the M&O Systems Support team. You will have autonomy over your workload to meet business needs and undertake a wide range of complex administrative activities while resolving complex queries efficiently. **Key Responsibilities:** - Provide first-line administrative and technical support for internal systems, promptly resolving issues for both internal and external clients. Troubleshoot and escalate incidents as necessary. - Oversee account management processes for internal and external clients across multiple systems, ensuring accurate ...

Job Description: As a part of the team, your role involves installing, configuring, and maintaining the SCCM environment, which includes the central administration site, primary sites, and distribution points. You will be responsible for managing software updates by planning and implementing software update groups and packages. Your tasks will also include providing application/Windows OS installation, configuration, and patching data reporting using Microsoft System Center Configuration Manager (SCCM). Additionally, you will monitor the health and performance of the SCCM environment, troubleshoot issues, and provide technical support to users. Developing and implementing SCCM processes and ...

Role Overview: As a Tech Support Executive/Business Developer at Tanzol Solution, you will be responsible for providing technical support to clients, troubleshooting hardware and software issues, utilizing Microsoft Excel for data analysis and reporting, maintaining support documentation, and collaborating with internal teams for issue resolution. Your role will also involve monitoring system performance, training users on software tools, and ensuring efficient system operations. Key Responsibilities: - Provide first-level technical support to clients through phone, email, or ticketing system. - Troubleshoot and resolve hardware, software, and network issues. - Utilize Microsoft Excel for ge...

Role Overview: You will be responsible for serving as the primary point of contact for staffing agencies in Japan regarding background verification services. Your role will involve handling inquiries, resolving issues, and providing guidance on the BGV process through various channels such as phone, email, and chat. Ensuring high levels of customer satisfaction by promptly addressing concerns and working closely with internal teams to escalate and resolve technical or process-related issues will be key aspects of your responsibilities. Key Responsibilities: - Oversee the end-to-end background verification process for staffing agencies, ensuring smooth execution. - Coordinate with verificatio...

You are a dedicated and customer-focused Customer Support Manager responsible for leading the support team. Your role involves managing and leading the team to deliver excellent customer service, handling escalations, monitoring daily operations, and ensuring adherence to service-level agreements. Additionally, you will prepare and maintain MIS reports, train and motivate team members, and track key performance metrics for continuous improvement. Key Responsibilities: - Manage and lead the customer support team to deliver excellent customer service. - Handle escalations and resolve complex customer issues promptly. - Monitor daily operations and ensure adherence to service-level agreements (...

Role Overview: As a Service Desk Analyst/Technical Helpdesk Engineer, your primary responsibility will be to handle customer calls and assist end users with Desktop/Laptop related issues. You will need to provide first level support to users, log calls in the Service Desk System, troubleshoot and resolve common IT issues, and prioritize multiple support requests simultaneously. Additionally, you will be expected to communicate effectively with users, track progress, and provide management reports. Key Responsibilities: - Attend to all communications to IT Helpdesk through various channels such as phone, email, Self Service, chat, and walk-in. - Use phone etiquette while dealing with users an...

Role Overview: You are recruiting for a scheduled commercial bank in Mumbai and Kochi for the position of On-Site Desktop Support Engineer / IT Support Specialist. Your primary responsibility will be to provide technical assistance and support to end users for hardware, software, and network-related issues to ensure operational continuity and high-quality IT service delivery. Key Responsibilities: - Provide hands-on support for desktops, laptops, printers, scanners, and other peripherals. - Troubleshoot and resolve hardware and software issues in Windows and Mac environments. - Install, configure, and upgrade operating systems and applications. - Support endpoint security tools, antivirus, a...

As an Application Support Specialist Level 2 at our company based in Riyadh, Saudi Arabia, your primary role will involve diagnosing and resolving complex technical issues related to enterprise applications built on Angular, .NET, and SQL Server technologies. You will collaborate with various teams to ensure optimal application performance in a mission-critical environment. Experience in healthcare or clinical systems support is highly preferred for this role. **Key Responsibilities:** - Investigate & Resolve Complex Application Issues - Problem-solving skills - Analytical thinking - Prioritization and time management - Effective communication - Perform in-depth Troubleshooting of Front-End ...

As an IT Support - German Language professional with over 4 years of experience, your role will involve the following key responsibilities: - Provide Level 1 and Level 2 IT support to German-speaking users through phone, email, and chat. - Troubleshoot hardware, software, and network issues efficiently. - Translate technical documentation and user guides between English and German. - Collaborate effectively with global IT teams to address escalated issues. - Maintain accurate records of support requests and their resolutions in ticketing systems. - Assist in the localization and testing of software applications tailored for German-speaking markets. - Conduct linguistic quality assurance for ...

As a Front Desk & Customer Experience Executive at the Computer Hardware company, you will play a crucial role in ensuring a seamless customer experience and efficient service operations. - Welcome and assist walk-in customers with a friendly demeanor. - Handle phone/email/chat inquiries promptly and effectively. - Create job cards, log system inwards, and update CRM accurately. - Promote accessories, services, and extended warranties to customers. - Track inquiries, update CRM records, and follow up on leads. - Maintain a clean, organized, and customer-friendly reception area. - Display branding materials, brochures, and policies appropriately. - Address minor complaints or delays with empa...

As an IT Infrastructure Specialist at our company, your role will involve monitoring, maintaining, and troubleshooting various components of the IT infrastructure, including servers, desktops, laptops, switches, routers, and firewalls. You will be responsible for providing Level 1 and Level 2 support for hardware, software, and network-related issues, as well as installing, configuring, and upgrading operating systems and software applications. Your duties will also include managing LAN/WAN connectivity, ensuring uptime, coordinating with service providers, and overseeing data backup and recovery processes. Additionally, you will be tasked with maintaining IT inventory, ensuring accurate ass...

As a GRC + CyberArk PAM professional at HCL, your role will involve the following key responsibilities: - Understanding on PAM (CyberArk) about component and functionality. - Working on IT controls and tracking for different applications. - Being well-versed in presenting various issues and ongoing events. - Having a basic understanding of automation and insights on CyberArk controls. - Capturing end user use cases and proposing PAM solutions. - Scoping and reviewing applications and tracking the audit closures as per agreed controls. - Working on driving long term projects and managing the RAID trackers. - Being well-equipped with ticketing systems like SNOW, JIRA. - Willingness to work on ...

Role Overview: You will be responsible for designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. Your role will involve leading technical implementations, ensuring integration with enterprise systems, and providing strategic guidance on contact center technologies. Key Responsibilities: - Develop end-to-end contact center architectures using Cisco UCCX and Webex Contact Center - Align solutions with business goals and customer experience strategies - Lead implementation, upgrades, and migrations - Configure systems, develop custom scripts, and integrate APIs - Ensure performance, scalability, and compliance - Provide post-go-live ...

As a Customer Support Executive at The Knowledge Academy, your role will involve handling day-to-day tasks during the night shift in Bengaluru. You will be responsible for managing and addressing customer inquiries, providing technical support, ensuring customer satisfaction, and delivering online support services. Your direct interaction with customers will involve resolving issues, answering questions, and providing an excellent customer service experience. Key Responsibilities: - Manage and address customer inquiries - Provide technical support to customers - Ensure customer satisfaction - Deliver online support services - Resolve customer issues and answer questions effectively Qualifica...

Role Overview: As a Quality Analyst in the Voice Process BPO team in Mangalore, your primary responsibility will be to monitor, evaluate, and enhance the quality of inbound and outbound voice calls handled by agents. By analyzing quality trends and providing feedback, you will play a crucial role in ensuring customer satisfaction, process adherence, and compliance with company policies. Key Responsibilities: - Monitor and evaluate inbound and outbound voice calls to assess agent performance and adherence to quality standards. - Provide constructive feedback and coaching to agents for improving call quality and customer interactions. - Identify process gaps or training needs by analyzing qual...