Technical Support Engineer

Vsynergize Outsourcing

1 - 6 years

5 - 8 Lacs

pune

Posted:5 hours ago| Platform:

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Skills Required

dns vpn linux l2 dhcp ticketing networking vlan jira troubleshooting vpn troubleshooting ticketing tools itsm ticketing technical support wifi controller zendesk aaa peplink ruckus servicenow l1 l3 windows jira service desk cisco incident management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Name of Position:

Technical Support Engineer

No. of Positions Vacant:

Qualification:

Any Graduate

Required Skill Set (In case of IT requirements):

DHCP, DNS, VPNs, VLANs, ticketing tools (e.g., Jira, Zendesk, ServiceNow), Windows and Linux

Relevant Industry:

Any

Key Responsibilities:

Provide support for configuring and maintaining networking devices such as
Cisco routers
,
Peplink devices
, and
Ruckus access points
.
Support the setup and management of
DHCP and DNS servers
for large-scale networks.
Troubleshoot
Wi-Fi and networking issues
, from connectivity problems to server-related concerns.
Manage and monitor Wi-Fi network performance using tools like
SolarWinds
and
Nagios
.
Assist with
cloud-based management
of network infrastructure (e.g.,
Peplink InControl
,
Ruckus Cloud Wi-Fi
).
Ensure network security by configuring
VPNs, VLANs
, and secure Wi-Fi access protocols.
Perform
firmware and software updates
for networking equipment and apply security patches as needed.
Use
ticketing tools
such as Jira, Zendesk, or ServiceNow to log and track incidents, service requests, and escalations.

Desired Profile of the Candidate:

Qualifications & Experience:

1 - 3 years of experience in
network support or administration
, particularly with
Cisco, Peplink, and Ruckus
equipment.
Hands-on experience with
DHCP, DNS, and AAA services
.
Familiarity with
cloud management platforms
and
Wi-Fi controllers
.
Knowledge of
Windows and Linux server management
.
Strong troubleshooting skills for
network performance and Wi-Fi connectivity issues
.
Understanding of
Wi-Fi security and optimization
(WPA3, 802.1X authentication).
Experience with
ticketing tools
such as
Zoho, ServiceNow, or Jira
for issue tracking and escalation.

Key Skills:

DHCP, DNS, VPNs, VLANs, Jira, Zendesk, ServiceNow, Windows, Linux, Network Troubleshooting, Wi-Fi Management

Experience:

1+ Years

Location of Posting:

Hinjewadi Phase 1, Pune (Work From Office)

Location of Candidate:

Pune

More Jobs at Vsynergize Outsourcing

Technical Support Engineer

pune

1.0 - 6.0 yrs

INR 5 - 8 Lacs

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