31 Itsm Ticketing Jobs

Role & responsibilities We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Sup...

Were Hiring! – L0 CMD Bangalore | Experience: 1–4 Years Domain: Technical Support & Service Operations Are you someone who’s great with customers and strong in technical understanding? Join our dynamic support team and be a key player in driving seamless service delivery for our global clients! Role: L0 CMD – Event Monitoring Log, dispatch & track cases with strict SLA adherence Manage misrouted calls/cases & provide swift resolutions Coordinate CE assist calls with L1/L2 support teams Order parts when required under exception/custom processes Handle escalations and collaborate with cross-functional teams Event & escalation management for priority cases Manage multiple entry channels: Voice,...

Hiring For MNC(CTS) Windows,Linux,Azure Cloud Exp in VMware incident&service request,SLA adherence Support Data Center&Cloud(AWS/Azure) System health checks,backups &disk utilization,ITSM tools Preferred:AWS/Azure Foundation Certification NP:0-15 d

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Role & responsibilities Preferred candidate profile Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (...

Name of Position: Technical Support Engineer No. of Positions Vacant: 2 Qualification: Any Graduate Required Skill Set (In case of IT requirements): DHCP, DNS, VPNs, VLANs, ticketing tools (e.g., Jira, Zendesk, ServiceNow), Windows and Linux Relevant Industry: Any Job Description / Responsibilities: Key Responsibilities: Provide support for configuring and maintaining networking devices such as Cisco routers , Peplink devices , and Ruckus access points . Support the setup and management of DHCP and DNS servers for large-scale networks. Troubleshoot Wi-Fi and networking issues , from connectivity problems to server-related concerns. Manage and monitor Wi-Fi network performance using tools lik...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Both Way Cab Contact - 9636487945 (Poshika) Perks and benefits 5 Days Working Allowances and Incentives

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Hiring for - Service Desk (Technical Support || International voice) Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) Active Directory (User Management, Password Reset, Account Unlock) Mic...

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 5.5 LPA + Variables WFO-5 days working Night Shifts Location- Bangalore/Pune/Hyderabad Immediate Joiner Contact- Riyanshi -95210 17693 Jyoti -99828 33693

Functional Responsibilities Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload d...

2-5 years of experience in an IT support/help desk environment. Exposure to ticketing system ServiceNow Mandatory experience in Call, Email and Chat service desk support. Log, categorize, & prioritize incidents and service requests in the ITSM tools.

we are Hiring for ServiceNow ITSM Developer Experience : 4+ Mode of work : Hybrid Work Location : Mumbai, Hyderabad if any Interested share me yours updated cv to the Below mail id Akhil.kotagiri@appitsoftware.com

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

•Microsoft systems: Windows, M365, Entra, Active Directory •Client & server infrastructure (hardware & software) •ITSM/ITIL processes & ticketing system •IT Asset Management & Hardware maintenance •End User Computing/IT Equipment’s (Laptops/Printers)

Job Description IT Executive ( Off Role) Job Summary We are seeking a proactive and technically skilled IT Executive with 6 months to 2 years of hands-on experience in IT infrastructure, user support, and system administration. The ideal candidate will support daily IT operations, troubleshoot hardware/software issues, and contribute to automation and security initiatives. Key Responsibilities Provide first and second-level support for desktops, laptops, printers, and mobile devices. Monitor and maintain LAN/WAN, Wi-Fi, and VPN connectivity. Install, configure, and update operating systems and software applications. Coordinate with vendors for hardware/software procurement and AMC support. A...

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with ...

Key Responsibilities: Asset Tracking and Management: Maintaining an accurate inventory of all IT assets, including hardware, software, and related agreements. Lifecycle Management: Managing the entire lifecycle of IT assets, from procurement to retirement, including tracking, maintenance, and upgrades. Licensing and Compliance: Ensuring that all software assets are properly licensed and that the organization is compliant with licensing agreements. Cost Optimization: Identifying opportunities to optimize asset utilization, reduce costs, and minimize waste. Vendor Management: Working with vendors for procurement, maintenance, and support of IT assets. Policy and Procedure Development: Developi...

Senior Analyst 1(Level 1.5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1.5 Support Engineer to join our IT Service Desk team. The Tier 1.5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to r...

Managing production incidents to resolution with standard incident management processes. Conducting the training sessions across the teams/new joiners Planning and organization & working well with Virtual Team Experience in helpdesk environment. Required Candidate profile Proficiency in tools like ServiceNow. Preferably ITIL certified professional Strong analytical, communication, presentation and reporting skills Kindly Share Resume On Whatsapp 9279264094 (Ganesh)

About the organization Incorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI. Description of Role Providing support to FOS through calls/ emails, register cases in ITSM and allocate technical tickets to SME's and track to closure Role & responsibilities Serve as the first point of contact for business users via the Helpdesk Call Center and Support Email channels. -Respond promptly to incoming support requests (calls and emails) from internal users regarding technical issues. -Log and categorize newly reported tickets accurately within the ITSM system based on the nature of the issue. -Perform init...

We have opened a position for a contractor to be hired for Major Incident Manager position (atleast >= 3 years in Incident Manager role). Contractor JC:76566 Attaching JD for the requirement and as mentioned this opening is for immediate fulfilment, candidate must be open to WFO and in a rotational shift 24*7*365 days at Hyderabad or Bangalore AMD location (preferably Hyderabad). ROLEMajor Incident Manager ShiftShould be comfortable with 24*7 working environment ExperienceAtleast 3 years of experience in handling Major Incident or in a similar role. LocationHyderabad/Bangalore Skill Set: ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding...

-Major Incident Manager-B2 Shift Should be comfortable with 24*7 working environment Experience Atleast 3 years of experience in handling Major Incident or in a similar role. Location Hyderabad/Bangalore Skill Set : ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Respon...

7 years - Immediate joiners & Serving Notice period Can join within 30 Days ITSM & Ticketing tools Incident management and problem resolution Service Operations & IT Support Support Operations with L1/L2 support & Incident Management Required Candidate profile ITIL Foundation, SAAS Support & Management, ITSM Tools, ServiceNow, Jira Service , Power Automate, Zapier, Iseazy, Qualtrics, GotIt, WeVideo, Monday.com, Accolade, Miro, LucidChart