5513 Windows Jobs

Position: AWS Architect Location: Anywhere in India (Remote) Deep Expertise in AWS Architecture Designing and scaling secure AWS infrastructure. Hands-on experience with EC2, RDS, VPC, Security Groups, IAM roles, Load Balancers, etc. Experience with Kubernetes, ECS, and Fargate. Experience with mixed environments (Linux and Windows). Awareness of how to scale solutions across 100+ AWS accounts. Ansible Expertise End-to-end architecture, deployment, and scaling of Ansible in enterprise environments. Writing, maintaining, and executing Ansible Playbooks. Setting up inventory and packaging processes. Knowledge of how to securely manage Ansible (RBAC, Okta integration, credential rotation, etc.). Understanding the blast radius and need for secure multi-tenant architecture. Security & Compliance at Scale Designing systems that meet strict compliance requirements (e.g., no outdated components >30 days). Automating patching, vulnerability remediation, and compliance enforcement. Understanding enterprise security posture and integrating recommendations from tools. Familiarity with vulnerability scanning tools and interpreting security scorecards. Highly Preferred / Bonus Skills Agentic AI / ML Integration in AWS Applying AI to automate Ansible processes: inventory updates, packaging, remediation rollouts. Experience with AWS AI/ML services to reduce manual tasks in configuration management. Cloud Agnostic Design While the current platform is AWS-based, the architecture must be designed to eventually support Azure and GCP . Ansible and Terraform should be implemented with cloud-agnostic best practices. CI/CD Integration Working experience with GitHub and GitHub Actions for version control and pipeline automation. Exposure to broader DevOps toolchains is a plus, though GitHub is primary. Terraform (IaC) Most infrastructure provisioning is done via Terraform (90%+). Understanding how Ansible and Terraform co-exist is valuable.

Experience Required: Minimum 2 years Qualification: B.Tech / BE (E&TC) / PG in IT Salary: Based on interview Job Overview We are seeking an experienced Server Administrator to manage and maintain our Windows and Linux-based servers. The ideal candidate will be responsible for system configuration, security, troubleshooting, and overall server performance and stability. Key Responsibilities Install and configure servers, firewalls, and networking equipment Provide technical and application support across Windows/Linux environments Manage user accounts, roles, and permissions Monitor system performance and conduct regular health checks Implement security measures for Internet and Intranet access Troubleshoot issues related to software, hardware, and network Perform server backup, restoration, and disaster recovery planning Support printer hardware and workstation setup Maintain cloud infrastructure and data center systems (AWS, Azure, etc.) Deploy applications (.NET, Java, PHP) Configure and manage DevOps tools (Git, SVN, Azure DevOps) Maintain code repositories and server scripts (PowerShell, LDAP, AD) Technical Skills Windows Server, Ubuntu, RHEL, Debian, CentOS, SUSE IIS, Apache, Tomcat, Node.js DNS, DHCP, SAN, NAS MySQL, PostgreSQL, MS SQL, Oracle VMware and virtualization platforms Backup and restore utilities Exposure to cloud and datacenter environments Additional Information Good English communication skills (written and spoken) are required Candidate must be willing to relocate to Baramati Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Baramati, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: IT Hardware and Network: 2 years (Required) Work Location: In person

Job Title : Hardware and Networking Executive Location : [Bhawanipore near exide] Salary : ₹15,000 - ₹20,000 per month Working Hours : 10:00 AM - 7:00 PM Days Off : Saturday Job Summary: We are looking for a skilled and enthusiastic Hardware and Networking Executive to manage and maintain the company’s IT infrastructure. The role will involve troubleshooting LAN/WAN issues, installing software and antivirus solutions, and ensuring the smooth functioning of desktops and other hardware systems. The ideal candidate should be adept at resolving technical problems efficiently and possess a strong understanding of networking and hardware systems. Key Responsibilities: Network Management: Troubleshoot and maintain LAN/WAN, ensuring stable and uninterrupted connectivity across all systems. Hardware Management: Install and configure desktops, printers, and other hardware components. Provide timely hardware repairs and upgrades when necessary. Software Installation & Support: Install, configure, and update software applications, including antivirus programs, operating systems, and business-specific applications. Technical Support: Provide on-site and remote support to staff for troubleshooting hardware/software issues and resolving network-related problems. System Monitoring: Regularly monitor system performance to ensure optimal operation and identify potential issues before they cause major disruptions. Documentation & Reporting: Maintain records of all installed hardware, software, network configurations, and support requests. Security Management: Ensure the installation and timely updates of antivirus software and security patches to protect the company's network and data. Backup Management: Manage and perform regular data backups to safeguard critical information. Skills and Qualifications: Educational Qualification: Diploma or Degree in Computer Science, Information Technology, or related field. Experience: At least 1-2 years of experience in hardware and networking support, troubleshooting, and maintenance. Technical Skills: Knowledge of LAN/WAN network configurations. Hands-on experience with desktop hardware and software troubleshooting. Proficiency in installing and managing antivirus software. Familiarity with Windows OS, networking tools, and system performance monitoring. Soft Skills: Strong communication skills for providing technical support. Problem-solving attitude with the ability to work under pressure. Ability to work independently and as part of a team. Benefits: Competitive salary: ₹15,000 - ₹20,000 per month. Opportunity to work in a dynamic and growing organization. Fixed work hours from 10:00 AM to 7:00 PM with weekends off (Saturday). Training and development opportunities. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Application Question(s): can u travel to exide-bhawnipore are u ok with salary-15-20k do you have 1-2yrs of experience in hardware and networking are you ok with timing 10-7 30 Work Location: In person

Job Title : Security Enginner with Sailpoint Location : Pune Experience : 7-11 Years Job description Sailpoint experience for access governance Extensive knowledge of Windows and UNIXLinux environments Good knowledge of software engineering practices continuous integration configuration management build optimization build automation and deployment Strong familiarity with software configuration management systems andor source code version control systems Strong knowledge of most scripting languages such as Perl Shell Script Python Proven track record of deploying large complex implementations Good written and verbal communication skills 3 years of hands on experience in two or more of the following IAM technologies 1Sailpoint for access governance 2Cyberark for privilege access management 3Ping Technologies ping federate ping access ping ID ping risk intelligence ping directory 4Venafi for certificate management MS PKI 2 years working knowledge in Build and Deployment automation using Ansible Selenium Java APIs SQL would be an added advantage 3 years experience with engineering tools such as bug tracking and source code control systems 3 years experience working in a large matrixed organization 3 years experience writing technical documentation in a software development environment 2 years experience developing andor implementing mobile applications 2 years experience working with Git source code control 2 years development experience integrating with thirdparty systems 3 years experience working with web services API Framework 2 years working knowledge of GITHUB Maven Jenkins and UCD or any other deployment tool Experience supporting security architectures and solutions consistent with information security policies standards and strategy Skills Mandatory Skills : JavaScript,Java Development,Data Encryption and Key Management,IAM - SailPoint IIQ,IDAM - Sailpoint Identity Now,Identity Governance,Java SpringBoot Good to Have Skills : IDAM - Sailpoint Identity Now Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Work Location: In person

We are looking for Senior System Administrator Position: 2 Location: Coimbatore 1. Nice and Energetic working environment 2. Attractive year-end Bonus 3.Excellent career growth, learning and development 4. Probationary confirmation hike will be provided as part of benefits plan Job Description: We are looking for a motivated and Senior level System Administrator to join our IT team. As a Senior System Administrator, you will play a crucial role in supporting and maintaining our organization's computer systems and networks. You will work closely with other System administrators in managing hardware, software, and network infrastructure while providing technical support to end-users. Responsibilities: ● Installation, configuration, and maintenance of Windows-based computer systems and servers. ● Monitor system performance and assist with troubleshooting to ensure optimal operation and minimal downtime. ● Manage user accounts, permissions, and access rights on Windows servers and Active Directory. ● Provide technical support and troubleshoot hardware, software, and network issues for end-users on Windows platforms. ● Collaborate with other System administrators to plan and implement system upgrades, patches, and installations on Windows servers. ● Assist with the procurement and deployment of Windows-based hardware and software. ● Document system configurations, procedures, and troubleshooting guides specific to Windows systems. ● Learn and apply security best practices on Windows systems to ensure system integrity and data protection. ● Stay updated with emerging technologies and industry trends related to Windows administration. ● Prepare and maintain MIS reports,Automate data collection, transformation, and reporting processes. Requirements: ● Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). ● Understanding of Windows operating systems (e.g., Windows Server, Windows 10) and concepts (e.g., Active Directory, Group Policy). ● Familiarity with computer hardware components and troubleshooting. ● Strong problem-solving and analytical skills. ● Excellent communication and interpersonal skills. ● Ability to work effectively in a team environment and collaborate with colleagues. ● Eagerness to learn and grow in a fast-paced IT environment. ● Relevant certifications, such as Microsoft Technology Associate (MTA) or CompTIA A+ or similar, would be beneficial but not required. Preferred Qualifications: ● Understanding of basic security principles and best practices on Windows systems. ● Knowledge of basic network administration concepts specific to Windows environments. ● Experience with Microsoft Office 365 administration. ● Demonstrated ability to quickly learn new technologies and adapt to changing environments Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Schedule: Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

REQUIREMENTS & SKILLS: Graduate/Post Graduate+ B.ed from recognized university/institutions – highly preferred. Prior teaching experience highly preferred. Excellent verbal and written communication skills. Excellent interpersonal skills with the proven ability to maintain professionalism and tact in high-stress situations. Thorough understanding of the pedagogy and best practices of education. The ability to design lessons that teach curriculum in an engaging manner, applying various teaching methods such as the flipped classroom, lectures, discussions, demonstrations, and individual or collaborative projects and research. Strong supervisory and leadership skills to manage and control the classroom. Excellent organizational skills and attention to detail. Creative analytical and problem-solving skills. Technology inclined and computer literate (Operating systems (Windows, Office suites (G Suite) / Presentation software (PowerPoint) / Spreadsheets (Google Spreadsheets) / Communication and collaboration tools (Google Meet, Zoom)) Job Types: Full-time, Permanent Pay: From ₹32,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Hands on experiance with Citrix DaaS Developed backup strategies and implimented & maintained them Expert level knowledge in Microsoft InTune and it's best practices - including Policies, MDM, Application deployment, Autopilot Identity management with Microsoft Entra Entra - App Registrations & Enterprise Applications Entra - Conditional Access Policies Entra - MFA configuration Expert level knowledge of PowerShell with focus on Windows Server, Azure AD, and Office 365 Contribute to documentation by writing and updating existing documents and diagrams Good understanding of networking Information and Data Security principles ITIL Policies and procedures operations Firmly understand concepts of PKI Establish/maintain Azure App Registrations Established working knowledge of PowerShell. Knowledge of Windows Operating Systems (mainly Windows 10 /11) Knowledge of Windows Server from 2012R2 to 2022 Group policy, domain trust, systems management Configure and maintain proxy server, adding rules, new domains, coordinating with InfoSec on execution Configure new, updating firmware, policy changes Configuration based, version based, policy based issues are handled Support all issues E.g. (install, update and s/w configuration) Keep server running and install license Support on setting up the machine and connectivity Support New scope, changing scope, expanding scope Support on Cleaning up old records, adding new records, syncing records between different server Integration with MFA provider DUO and anything it has to be connected to Support on non-working components, PGP key management Maintain connectivity to servers and AD Build and manage radius authentication, configuration, network connectivity to and from. Support on issues related to Server running slowly, scaling issues Skill to Manage Physical and Virtual Servers in a large geographically dispersed environment typically 250+ Servers, Azure Backup and physical and virtual storage systems. Coordination with external vendor for the Issue resolution and solution optimization. Qualifications Accountable for ensuring SLA adherence with on time ticket acceptance and closures. Inventory Updates Ready to work in Rotational shifts(24x5). Required to prepare Technical SOP's and bring in improvements. Knowledge to created and manage VMs physical and virtual storage systems Experience in handling administering Windows Servers across multiple OS flavours. Experience on configuration and troubleshooting of Windows Clusters Experience on troubleshooting DHCP and DNS Services. Knowledge of networking fundamentals. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Good Documentation Skills Excellent troubleshooting, debugging capabilities. Firm knowledge in best practices Job Location

Cleaning : Keeping the office clean and tidy, including tables, chairs, almirahs, windows, book-shelves, cubicles, and cabins Assisting with office work : Helping with any office work that may be required, such as refilling water bottles Monitoring equipment and supplies : Keeping track of how office equipment and supplies are being used Handling requests : Answering questions or requests from visitors and employees Cooking: Having knowledge in cooking. Coordinating maintenance : Helping to coordinate the maintenance and repair of office equipment Checking systems : Before leaving the office, making sure all systems are switched off, lights and fans are off, and doors and windows are closed Serving tea and coffee : Providing tea and coffee to staff and visitors Cleaning the kitchen : Cleaning the office kitchen on a daily basis Disposing of waste : Disposing of trash, waste, and other disposable materials Damp dusting : Dusting furniture, light fixtures, windows, and bathrooms daily Washing windows : Washing windows as scheduled *Male candidate preferred. *Age:-18-20 years *Room provided to stay. *Qualification:- 10th pass or 12th pass Address:-Plot no-149,4th floor,VIP Colony,IRC Village,Nayapalli,Bhubaneswar,751015 Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Food provided Education: Secondary(10th Pass) (Preferred) Experience: Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person Application Deadline: 05/01/2025 Expected Start Date: 02/08/2025

*Job Title:* IT Support Executive *Reports to:* IT Manager/Director *Location:* Ayodhya Bypass, Bhopal *Job Type:* Full-time *Experience:* 1-2 years *Job Summary:* We are seeking an IT Support Executive to provide technical support and maintenance for our computer systems, hardware, and software. The ideal candidate will have excellent problem-solving skills, be able to work independently, and provide exceptional customer service. *Key Responsibilities:* 1. *Installation, Configuration, and Maintenance*: Install, configure, and maintain computer hardware, software, and peripherals. 2. *Troubleshooting and Resolution*: Troubleshoot and resolve system and network issues in a timely and efficient manner. 3. *User Training and Support*: Train users on how to use software and hardware, and provide ongoing support and guidance. 4. *User Account Management*: Set up new user accounts and profiles, and assist with password issues. 5. *Call-out Response*: Respond to call-outs within agreed time limits and prioritize multiple open cases. 6. *Technology Evaluation*: Test and evaluate new technology to ensure compatibility and effectiveness. 7. *Electrical Safety Checks*: Conduct electrical safety checks to ensure compliance with safety regulations. 8. *Documentation and Reporting*: Maintain accurate records of technical issues, resolutions, and user training. *Requirements:* 1. *Education*: Diploma or Degree in Computer Science, Information Technology, or related field. 2. *Experience*: 1-2 years of experience in IT support or related field. 3. *Technical Skills*: Proficient in Windows, macOS, and Linux operating systems, as well as Microsoft Office and Google Suite. 4. *Soft Skills*: Excellent communication, problem-solving, and customer service skills. 5. *Certifications*: CompTIA A+, Network+, or equivalent certifications preferred. *What We Offer:* 1. *Competitive Salary*: Market-competitive salary and benefits package. 2. *Opportunities for Growth*: Professional development and growth opportunities within the company. 3. *Collaborative Work Environment*: Dynamic and supportive work environment with a team of experienced professionals. *How to Apply:* If you are a motivated and tech-savvy individual with excellent problem-solving skills, please submit your resume to [email protected] . Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Benefits: Provident Fund Education: Bachelor's (Required) Language: English (Required) Work Location: In person

DESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet. At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet BASIC QUALIFICATIONS 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals PREFERRED QUALIFICATIONS CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service

DESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet. At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet BASIC QUALIFICATIONS 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals PREFERRED QUALIFICATIONS CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service

DESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet. At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet BASIC QUALIFICATIONS 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals PREFERRED QUALIFICATIONS CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We are seeking a skilled and reliable CCTV Maintenance Technician to manage the annual maintenance of CCTV systems installed across various client locations in Maharashtra. The role involves regular travel (15–20 days per month) to client sites for inspections, troubleshooting, preventive maintenance, and minor repairs. Requirements: Should have knowledge of PTZ Installation/ Bullet Camera/ NVR Setup Windows Based/ IP Address Setting. Minimum 2–4 years of experience in CCTV installation, maintenance, and troubleshooting. ITI/Diploma in Electronics, Electrical, or related field preferred. Strong knowledge of CCTV hardware, cabling, DVR/NVR systems, and basic networking. Willingness to travel extensively (15–20 days/month) within Maharashtra. Can climb ladder to install and remove camera's. Job Type: Full-time Pay: ₹40,000.00 - ₹55,000.00 per month Work Location: In person

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.