Posted:2 hours ago|
Platform:
Work from Office
Full Time
Diagnose and troubleshoot basic technical issues reported by end users.
Log issues in the ticketing system and ensure timely follow-up until resolution.
Escalate complex problems to the L2 team when needed.
Maintain high levels of professionalism, empathy, and customer satisfaction.
Document issues, resolutions, and best practices for future reference.
Coordinate with internal teams to ensure smooth issue resolution.
Ability to analyze problems and provide quick, effective solutions.
Good customer-handling skills with a positive and patient approach.
Basic knowledge of computer systems, networks, and common software applications.
Experience with ticketing tools (Jira, Zendesk, Freshdesk, etc.).
Familiarity with Windows, MS Office, and troubleshooting basics.
Ability to work in a fast-paced support environment.
Swits Digital
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