Technical Support Engineer

Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value Added Services to its Corporate and Institutional Customers.

Microlink is charting out new avenues & territories for a strong & exponential growth for which, we are looking out for experienced, talented, & dynamic team members who has the right Attitude, Ability and are prepared to meet up challenges of future growth.

Jr. Technical Support Engineer
Location: Ahmedabad
Department: IT Support
Reports To: Service Account Manager

Job Overview:

We are seeking a motivated and detail-oriented Junior Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical support to end-users, ensuring smooth operation of desktop computers, software, and network systems. This is an excellent opportunity for individuals looking to grow in the IT support field.

Key Responsibilities:

• Provide on-site and remote technical support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve desktop-related issues, including operating system errors, application problems, and peripheral devices (printers, scanners, etc.).
• Install, configure, and maintain desktops, laptops, and other end-user devices.
• Set up and maintain user accounts, email, and other IT-related services.
• Assist with software installations, updates, and patches.
• Support the deployment and setup of new hardware and software systems.
• Ensure that all systems are running up-to-date antivirus and security software.
• Manage and maintain asset inventory (hardware and software).
• Assist with network troubleshooting, ensuring network connectivity issues are resolved efficiently.
• Provide training and guidance to end-users on IT policies and procedures.
• Document all support activities and incidents in the helpdesk system, ensuring accurate records and timely follow-ups.
• Collaborate with senior support engineers and other IT staff to address complex technical issues.

Qualifications:

• Education: A degree in Computer Science, Information Technology, or related field. Equivalent work experience is also acceptable.
• Experience:
• Fresher
• Experience with Windows OS, Mac OS, and basic networking is a plus.
• Technical Skills:
• Basic knowledge of desktop hardware and software troubleshooting.
• Familiarity with operating systems (Windows, MacOS, Linux).
• Understanding of networking principles (TCP/IP, DNS, DHCP).
• Experience with Microsoft Office Suite and other standard business applications.
• Familiarity with remote desktop software and helpdesk tools is an advantage.
• Soft Skills:
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical abilities.
• Customer-focused with a positive attitude.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Work Location: In person