2021 Macos Jobs

Responsibilities: Technical Support: Provide first-level technical support for hardware, software, and network issues faced by ground staff. Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT equipment. System Maintenance: Perform routine maintenance of IT systems, ensuring they are operational and up to date. Monitor system performance and report any anomalies. User Assistance: Assist ground staff in using IT systems, applications, and devices effectively. Provide training on basic troubleshooting techniques and IT policies. Incident Management: Log and document all technical incidents and resolutions for future reference. Escalate complex issues to senior IT staff or external vendors as needed. Asset Management: Track and manage IT inventory, including hardware and software licenses. Ensure proper documentation of IT assets issued to ground staff. Compliance: Adhere to company IT policies and data security protocols. Ensure proper handling of sensitive information and prevent unauthorized access. Required Skills: Education: Diploma or bachelor’s degree in Information Technology, Computer Science, or related field. Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, Linux & MacOS), and networking concepts. Problem-Solving Skills: Ability to troubleshoot technical issues effectively. Communication Skills: Excellent verbal and written communication skills to interact with non-technical users. Customer Service: Strong interpersonal skills with a focus on user satisfaction. Willingness to Learn: Eagerness to acquire new technical skills and adapt to evolving IT systems.

Job Summary: We are looking for a proactive and skilled Desktop Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support. Key Responsibilities: Install, configure, and maintain Windows and macOS operating systems. Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. Install, update, and patch software applications and security tools. Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required). Manage user accounts, groups, and permissions using Active Directory. Assist with system upgrades, data migrations, and routine backups. Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. Perform basic configuration and support of network devices such as routers, switches, and firewalls. Assist in IP address configuration and network printer setup. Monitor and maintain network performance at the location. Respond to IT support tickets, ensuring timely and effective resolution. Document technical issues, solutions, and IT processes accurately. Ensure compliance with IT security policies and industry best practices. Manage IT assets and maintain inventory for your designated location. Preferred Skills: Strong troubleshooting and problem-solving abilities. Basic understanding of Firewalls and Layer 2 Switches. Familiarity with ITSM tools for ticket management. Ability to work independently and prioritize tasks. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person

Job Description: About the Company: Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. About the Job: We are seeking an End User Endpoint Vulnerability Management Senior Specialist responsible for ensuring the security posture of all end user devices across the organization. This position calls for a security-minded professional with deep expertise in identifying, assessing, and mitigating vulnerabilities specific to endpoints—laptops, desktops, smartphones, and other user-operated devices. Experience Level: 8+ years Location: Hyderabad or Bengaluru Roles and Responsibilities: Endpoint Vulnerability Assessment: Conduct scheduled and ad-hoc vulnerability scans across a diverse and distributed fleet of end user devices. Analyze scan results to prioritize risks and recommend timely remediation actions. Threat Intelligence Integration: Stay updated on emerging endpoint vulnerabilities, threat vectors, and exploit techniques. Leverage threat intelligence feeds to proactively strengthen endpoint protection. Metrics & Reporting: Assist with regular reports detailing vulnerability trends, remediation status, and compliance metrics for management review. Continuous Improvement: Assess the effectiveness of existing vulnerability management practices. Propose and implement innovative techniques to enhance detection, response, and remediation capabilities. Primary / Mandatory skills: 8+ years of Proven experience in cybersecurity, with a focus on 6 years of experience in an endpoint security and its vulnerability management. Deep understanding of operating systems (Windows, macOS, Linux), mobile platforms (Android, iOS), and associated endpoint security controls. Hands-on experience with vulnerability end user end point detection tools such as, SentinelOne, Palo Alto Proficiency in scripting and automation (PowerShell, Python, Bash) to streamline vulnerability detection and remediation workflows. Strong analytical skills with the ability to translate technical findings into actionable business recommendations. Excellent written and verbal communication skills, able to present complex security concepts to non-technical audiences. Demonstrated commitment to professional integrity, discretion, and confidentiality Desired Skills: Experience with ServiceNow Experience with Vulnerability Assessment tools Additional information (if any): Flexible to provide coverage in US morning hours upon need. Certification : Relevant certifications such as CISSP or CCSP or equivalent are highly desirable. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Role Summary & Key Objectives We are seeking an IT Executive (Desktop Support) with 2–5 years of hands-on experience in providing technical support, system administration, and IT operations. The role involves managing desktop infrastructure, troubleshooting end-user issues, ensuring network uptime, and maintaining IT security standards. The ideal candidate should be proactive, customer-oriented, and capable of working independently to support organizational IT needs. Core Responsibilities 1. Desktop & User Support Provide first-level troubleshooting for desktops, laptops, and peripherals. Handle OS installation and configuration (Windows, Linux, macOS). Perform regular system updates, patches, and performance checks. 2. Network & Firewall Basic troubleshooting of firewalls, switches, and Wi-Fi access points. Manage MAC binding and user-level network access control. Monitor internet usage, coordinate with ISPs, and ensure uptime. 3. Email & Collaboration Tools Configure and troubleshoot GSuite, Webmail, and cPanel emails. Support VPN setup, backups, and restore processes. Assist users with calendar, email sync, and authentication issues. 4. System Administration Manage DNS, DHCP, and basic network configurations. Support user authentication, SSO, and security compliance. Maintain asset/inventory records of IT equipment. 5. Backup & Security Implement and monitor regular backup schedules. Perform data recovery and restore as required. Ensure endpoint security and user-level security best practices. Must-Have SkillsTechnical Skills Strong knowledge of Windows OS (7/10/11), Linux basics, and macOS support. Experience with desktop/laptop troubleshooting, installation, and configuration. Basic understanding of networking protocols (TCP/IP, DNS, DHCP). Familiarity with firewalls, switches, and Wi-Fi setup. Experience in managing email services (GSuite, cPanel, Webmail). Backup and data recovery practices. Antivirus and endpoint security tools. Soft Skills Strong problem-solving and analytical skills. Effective communication and user-handling abilities. Ability to prioritize and manage multiple tasks. Proactive, responsible, and team-oriented. Good-to-Have Skills Knowledge of Active Directory, Group Policy, and SSO tools. Exposure to cloud-based IT support (AWS, Azure, Google Workspace). Experience in IT compliance, audits, and documentation. Knowledge of IT asset management tools. Experience Requirements 2 to 5 years of proven experience in Desktop Support / IT Executive role . Exposure to managing IT infrastructure in mid-sized organizations preferred. KPIs / Success Metrics First Call Resolution (FCR): % of issues resolved in first attempt. Average Resolution Time: Efficiency in handling tickets/requests. System Uptime: Maintaining high availability of desktops, networks, and internet. Security Compliance: Ensuring zero major security breaches. User Satisfaction Score: Feedback from end-users on IT support quality. Documentation & Reporting: Up-to-date IT inventory and support logs. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid time off Provident Fund Work Location: In person

Key Responsibilities: Provide L1/L2 technical support for hardware, software, network, and system issues. Install, configure, and maintain desktops, laptops, printers, and other IT equipment . Troubleshoot Windows, macOS, and Linux OS-related issues . Monitor and maintain LAN/WAN, Wi-Fi, routers, switches, and firewalls . Manage Active Directory, user accounts, group policies, and permissions . Support email systems (Office 365/Google Workspace) . Handle ticketing systems and ensure timely resolution of IT queries. Ensure data backup, security policies, and antivirus solutions are in place. Coordinate with vendors for procurement, AMC, and escalations. Document issues, resolutions, and maintain IT knowledge base. Job Type: Full-time Pay: ₹28,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person

Key Responsibilities: Improving knowledge and understanding of core concepts Deliver small code features, system components or platforms. Ensure quality delivery of features and systems. Continual learning and awareness of industry trends Participates in production support situations. Requirements: Relevant experience with a bachelor’s degree, associate’s degree or Coding Bootcamp/Code School OR equivalent relevant professional experience Experience supporting Windows, macOS, Linux and mobile (iOS & Android) devices Experience supporting operating system platforms Ability to work with limited supervision and independently Preferred: Bachelor's degree in IT, Computer Science, Engineering, or related field Understanding of Windows, macOS and mobile device management and related operating system platforms Experience with scripting languages such as PowerShell, Bash, or Python Strong problem-solving skills and attention to detail Proven ability to manage multiple tasks and projects simultaneously Excellent customer service skills and the ability to work well with a diverse team About Best Buy: Best Buy™ India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact. Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We're solving real human needs and helping serve our customers, employees, and partners in new ways every day. This position is based in Bengaluru. Best Buy™ India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday. As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods. All employees at Best Buy™ India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.

We are hiring for a L1 support Engineer at Programmers.io Work Mode - Hybrid (Hyderabad, Pune, Jaipur) Shift- Rotational Shift Experience- 2-8 years JOB DESCRIPTION Job Title:L1 Support Engineer Key Skills : MSP, MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc . Key Responsibilities: Respond to and resolve basic technical support tickets, emails, or calls. Log, categorize, and escalate incidents or service requests to L2/L3 teams if required. Monitor system alerts and proactively notify relevant teams. Assist with software installations, basic network troubleshooting, and system access issues Provide support for password resets, email issues, and end-user device setups Document problems and their resolutions in the ticketing system. Maintain hardware and software inventories. Ensure proper communication and follow-up with users until issue resolution Support onboarding/offboarding tasks (account creation, laptop setup, etc.). Strong experience in Microsoft 365 Administration: Managing users, licenses, and distribution groups Working with Exchange Online, Teams, OneDrive, and SharePoint Troubleshooting MFA, compliance, and conditional access issues Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues. Required Skills and Qualifications: Basic understanding of computer systems, mobile devices, Printers and Scanners. Familiarity with Windows, macOS, Office 365, and common enterprise tools. Good written and verbal communication skills. Strong problem-solving and time-management skills. Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.

We are hiring for a L1 support Engineer at Programmers.io Work Mode - Hybrid (Hyderabad, Pune, Jaipur) Shift- Rotational Shift Experience- 2-8 years JOB DESCRIPTION Job Title:L1 Support Engineer Key Skills : MSP, MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc . Key Responsibilities: Respond to and resolve basic technical support tickets, emails, or calls. Log, categorize, and escalate incidents or service requests to L2/L3 teams if required. Monitor system alerts and proactively notify relevant teams. Assist with software installations, basic network troubleshooting, and system access issues Provide support for password resets, email issues, and end-user device setups Document problems and their resolutions in the ticketing system. Maintain hardware and software inventories. Ensure proper communication and follow-up with users until issue resolution Support onboarding/offboarding tasks (account creation, laptop setup, etc.). Strong experience in Microsoft 365 Administration: Managing users, licenses, and distribution groups Working with Exchange Online, Teams, OneDrive, and SharePoint Troubleshooting MFA, compliance, and conditional access issues Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues. Required Skills and Qualifications: Basic understanding of computer systems, mobile devices, Printers and Scanners. Familiarity with Windows, macOS, Office 365, and common enterprise tools. Good written and verbal communication skills. Strong problem-solving and time-management skills. Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.

About Company : Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA). · Job Title: Mac OS UI Automation Engineer · Location: Hyderabad · Experience: 6+ yrs · Job Type : Full - Time · Notice Period:- Immediate joiners. Mandatory Skills: Mac OS UI Automation Engineer * 6+ years of professional experience in QA/test engineering, with test automation using Swift. * Expert in XCTest and XCUITest, with hands-on experience testing complex macOS applications. * Strong understanding of macOS architecture, UI behaviors, application lifecycle, and Apple’s developer ecosystem. * Experience integrating test automation into CI/CD pipelines using tools like Jenkins, GitHub, or similar. * Proficiency with Git, Agile/Scrum methodologies, and version control workflows. * Experience in building mocking/stubbing layers and using dependency injection for test isolation. * Excellent debugging skills and familiarity with Xcode CLI. * Strong on programming logic and problem-solving capability * Hands on experience in using various design patterns like Page Object Model, Factory design * Promote and apply best practices in software testing and test automation. * Continuously improve test frameworks, infrastructure, and coverage to support product scalability and performance. Test Automation using SWIFT, Expert in XCTest and XCUITest, with hands-on experience testing complex macOS applications.Integrating test automation into CI/CD pipelines using tools like Jenkins, GitHub, or similar.Debugging skills and familiarity with Xcode CLI.

We are looking for a proactive and detail- oriented software deployment engineer to manage and enhance our enterprise software deployment processes. This role involves packaging, testing, and deploying applications across a variety of endpoints using modern deployment and endpoint management platforms. The ideal candidate will have a strong background in scripting, automation, and software lifecycle management. Key Responsibilities: Package, test, and deploy software applications across enterprise environments. Maintain and improve deployment workflows to ensure efficiency, reliability, and compliance. Automate software delivery and configuration tasks using scripting and deployment tools. Monitor deployment success and troubleshoot issues related to application installations. Collaborate with IT security and compliance teams to ensure timely patching and updates. Maintain accurate documentation of deployment processes and application inventories. Evaluate and recommend new tools and practices to enhance endpoint management. Required Qualifications: Hands-on experience with enterprise software deployment tools such as: Microsoft Endpoint Configuration Manager (SCCM) Microsoft Intune Patch My PC Group Policy (GPO) Proficiency in PowerShell scripting and automation. Strong understanding of Windows operating systems and application packaging formats (MSI, EXE, script-based). Familiarity with Active Directory and Azure AD. Experience troubleshooting deployment failures and endpoint configuration issues. Preferred Qualifications: Exposure to macOS or Linux deployment tools. Knowledge of DevOps practices and CI/CD pipelines. Experience with endpoint analytics and reporting. Relevant certifications (e.g., MD-102, MS-102, AZ-104) are a plus. 5-7 years of relevant experience. Soft Skills: Strong communication and documentation abilities. Analytical mindset with attention to detail. Ability to work independently and collaboratively in a team environment.

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn More About Us On Our Company Page. Where we Work Udemy is global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. T his is an in-office position, requiring three days a week in our Chennai office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About Your Skills Experience scaling and supporting a growing organization. Ability to work independently, navigate day to day operations with limited direction through building business partner relationships. Ability to navigate various ITSM ticketing systems, knowledge of ServiceNow preferred. You have a data driven mindset and leverage historical data for decision making and process improvement. Clear and concise communication, organization, and writing skills with vendors, employees and e-staff. Able to assist executive level teams efficiently, prioritize tasks, and be the “face of IT” with stakeholders. Must have the ability to resolve end user issues through research, persistence, team collaboration, personal research, and the desire to proactively learn on one’s own. Knowledge of administration panels for SaaS tools including but not limited to: Google, Okta, Atlassian suite, Zoom, Adobe, Box, DocuSign, Slack, and Microsoft About This Role We are looking for an IT Support Specialist to assist the CorpIT Support team and partner with Workplace, IT Engineering and Onboarding teams. This role will serve as a point of contact for the APAC region employee lifecycle management (onboarding and offboarding), office initiatives, automation testing and local and global events. This person will be responsible for anchoring to our IT SLAs and providing excellent end user support for our team. Our ideal candidate will be strong technically, a proactive personality, someone with a desire for learning and helping the team. What you'll be doing: Provide L1 and L2 technical support to Udemy internal customers for all end user computing technologies, escalating requests where needed. Be the onsite point of contact for IT requests, primarily in our Mumbai office and remote employees across APAC Cross collaboration with various teams including Workplace, IT Engineering, and Onboarding Address all end user IT requests, work with L3 teams for various operational projects, identify gaps in CorpIT Support process, document, and resolve. Research, assist and test enterprise solutions for our L3 teams when needed. Employee and hardware lifecycle management including: onboarding, application provisioning, deprovisioning, and offboarding Assist with tier 1 & 2 MDM system requests, asset management, and maintenance. Learn through our Udemy platform how to perform patch management and endpoint automation to assist in L3 efforts and more. Assist with IT support for various Workplace and Corporate Comms initiatives, office moves, A/V & maintenance where needed. Exhibit a solutions-oriented mindset What you’ll have Technical support background (2 years minimum) with knowledge of cloud-based application architectures and methods used to manage them including: Okta Admin, GSuite Admin, Slack and JAMF required. Active Directory, Intune, and SnipeIT are a plus. 2+ years experience working with MacOS, Windows, iOS, and android preferably in a SaaS environment. Ability to configure, image, install, and troubleshoot hardware including laptops, video conferencing, audio visual and end user peripherals Experience supporting executive level staff at a regional level (APAC) The application window will be open until 26th September 2025 at least. This opportunity may remain posted based on business needs, which may be after the specified date. Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll Build With Others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start With U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Experience Commerce (EC) ; a Cheil company is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands. With a techno creative DNA, Experience Commerce specializes in creating intelligent, creative, and interactive digital assets that help drive revenue for Fortune 500 companies. Since 2019, EC has been a part of the Cheil Worldwide group, enhancing the network’s digital capabilities with cutting-edge technological expertise and setting new benchmarks in digital business. EC's content production arm, CYLNDR INDIA, is a platform, medium, and agency agnostic powerhouse for brands, content creators, and advertisers. It offers end-to-end production, post-production, and innovative content for the virtual world & web 3.0, empowering brands with creative content that aligns with their current and future communication goals. Experience Commerce: Crafting Experiences That Bring You Commerce! For more information visit https://www.experiencecommerce.com/ Roles and Responsibilities: We are looking for a skilled and proactive IT Support Engineer / System Administrator to join our IT team. The ideal candidate will be responsible for managing day-to-day IT operations, providing technical support, and ensuring the stability and security of our infrastructure and systems. • Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows, Mac, and environments. • Deploy and manage software, drivers, and OS updates across user systems. • Perform regular system audits to ensure optimal performance and security compliance. • Manage users, groups, and permissions in Active Directory and Microsoft 365 Admin Console. • Configure and manage MDM tools (such as Microsoft Intune, Jamf) for remote device management and policy enforcement. • Troubleshoot end-user issues related to hardware, software, network, VPN, email, and printers. • Set up and maintain firewalls, switches, routers, and wireless access points, ensuring secure and stable connectivity. • Configure and maintain VPN access for remote users and secure inter-office connectivity. • Maintain and update IT asset inventory (laptops, desktops, mobile devices, accessories, etc.) using asset management tools or spreadsheets. • Track and manage software licenses, renewals, and compliance for tools like Adobe Creative Cloud, Autodesk, and other company-used software. • Implement and monitor endpoint security (antivirus, malware protection, threat response tools). • Collaborate with HR and Operations for employee onboarding/offboarding, IT checklists, and device handovers. • Support internal and external IT audits by providing system reports, access logs, and documentation. • Draft and enforce IT usage policies, access policies, and security protocols. • Provide regular IT support during critical project deliveries, events, or peak production periods. • Collaborate with creative/software teams for software/hardware compatibility and performance tuning. • Maintain clear documentation of systems, setups, procedures, issue logs, and troubleshooting guides. • Hands-on experience with IT Ticketing tools for efficient issue tracking and resolution. Skills & experience required to Succeed in this role: • Bachelor’s degree in computer science, Information Technology, or related field. • Minimum 4 years of hands-on experience in IT support/system administration roles. • Strong understanding of Windows, macOS, and networking fundamentals. • Working knowledge of MDM solutions (e.g., Microsoft Intune, Jamf). • Experience with Active Directory, Office 365, and cloud-based tools. • Knowledge of firewalls, VPN configuration, and endpoint security. • Excellent problem-solving and communication skills. • Ability to work under pressure and support users remotely or on-site. Why Join EC: • Fast-growing Agency: Experience the soaring growth of digital and be part of a fast growing agency. Working with top clients across verticals will enhance your skills and career trajectory. • Creative Innovation: Opportunity to develop creative and innovative solutions at the intersection of channels + digital, activations + digital, and retail + digital solutions. • Diverse Culture: We embrace diversity in people, ideas, and opinions. Togetherness is the strength of ECult. • Learning & Development: Opportunities for upskilling and cross-skilling. We equip our people to adapt to a transforming business world. • Work Hard, Party Harder: Enjoy periodic celebrations, parties, bashes, dance, sports, lunches, and brunches. Epic, you might say! • Rewards & Recognition: We have a robust rewards and recognition policy called SPOTLIGHT, featuring exciting awards and rewards. Our people are OUR people. We are a close-knit family. You'll also enjoy home-style food here.

Role summary: Be an integral part of our enterprise-scale migration from Bitbucket to Github Enterprise Cloud (GHEC), design and roll out GitHub Actions based CI/CD, and establish secure, complaint, and observable build/release pipelines for a 300-developer organization in the healthcare domain. You will be the technical owner for source control strategy, build infrastructure, and release automation and an emphasis on reliability, speed, and HIPAA/SOC2 compliance. What you’ll do: Plan & execute the migration Inventory repos, pipelines, users, secrets, and integrations; define cutover strategy and rollback plans. Migrate code, issues and CI from Bitbucket to GHEC with minimal downtime, script repeatable migration runbooks. Normalize repository standards (branch naming, default branches, protection rules, CODEOWNERS, templates) Design CI/CD on GitHub Actions Architect multistage pipelines (build->test-->security scans-->artifact publish--->deploy) Implement reusable workflows, composite actions, and organization-level workflow templates. Set up self-hosted runners and autoscaling runner fleets(containerized/ephemeral) for Linux/windows/macOS as needed. Establish secret management via OIDC to cloud providers; remove long live credentials. Security & compliance for healthcare Enable GitHub Advanced security (Code scanning, Dependabot, secret scanning) Enforce SSO/SAML, branch protection, required checks, signed commits, and PR review policies. Implement policy-as-code (e.g., Open policy agent, repo/rule sets), change-management controls, and audit-ready logs. Ensure pipelines and artifacts are aligned with HIPAA, SOC2, GDPR and least privilege principles avoid PHI in logs. Build & release engineering Standardize build images, caching, and artifact storage; speed up CI with dependency caches and test parallelization. Create environment promotion flows (dev/stage/prod) with approvals and progressive delivery (canary/blue green) Integrate QA automation, performance tests, and SAST/DAST into pipelines. Observability & reliability Define and track DORA metrics (lead time, deployment frequency, MTTR, change failure rate) Add telemetry for pipeline duration, queue times, and flake rates; publish dashboards and SLAs for CI. Change management & enablement Drive communications, training, and documentation; run office hours and migration pilots. Partner with security, compliance, SRE, and product teams; Required Qualifications: 6+ years in Build/Release/DevOps/Platform Engineering; 2+ years leading large SCM/CI migrations. Proven previous experience of migrating code from Bitbucket to GitHub Enterprise cloud. Expert with Git, GitHub Enterprise Cloud and GitHub Actions at organization scale. Proven experience running self-hosted/ephemeral runners and tuning CI performance. Strong CI/CD for polyglot stacks (Java/Kotlin, .NET, Node, Python, mobile) Hands on with artifact registries (GitHub packages/Artifactory), Iac (Terraform), containers (Docker), and one major cloud (AWS/Azure/GCP) preferably Azure. Security background: branch protection, CODEOWNERS, signed artifacts, SBOMs, dependency governance, secrets handling (ODIC) Healthcare or other regulated industry experience; understanding of HIPAA controls and audit requirements. Excellent scripting (Bash/PowerShell) and one high level language (Python/Go) Bitbucket to GitHub migrations using enterprise importers; Jira/GitHub Projects integrations.

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up. About the role: JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers, their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. What you’ll be doing: Primarily working with Go, along with Swift, C#, C++, and Node.js for cross-platform applications on Windows, macOS, and Linux Gaining or utilizing expertise in areas like Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals Collaborating with architects, UX designers, and DevOps to ensure our systems are highly available, scalable, and deliver exceptional user experiences Working within a Scrum framework to drive agile development Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus Using OAuth/OIDC flows for secure user authentication and service access Writing Unit test cases, Functional test cases, acceptance tests along with automating these test cases Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day We’re looking for: 5-10 years experience developing MAC, Windows, or Linux applications (including integration with third-party applications) in a variety of programming languages like Swift, Node JS, C Sharp, C++ and Golang. Experience in one of them is a must Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (preferably Github Action) to build, test and deploy Willingness to mentor junior members of the team Bonus points if you have experience with Services, event logger, Kernel in Windows OS and/or Launch demon, app hosting in Mac Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #BI-Remote

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up. About the role: JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers, their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. What you’ll be doing: Primarily working with Go, along with Swift, C#, C++, and Node.js for cross-platform applications on Windows, macOS, and Linux Gaining or utilizing expertise in areas like Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals Collaborating with architects, UX designers, and DevOps to ensure our systems are highly available, scalable, and deliver exceptional user experiences Working within a Scrum framework to drive agile development Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus Using OAuth/OIDC flows for secure user authentication and service access Writing Unit test cases, Functional test cases, acceptance tests along with automating these test cases Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day We’re looking for: 5-10 years experience developing MAC, Windows, or Linux applications (including integration with third-party applications) in a variety of programming languages like Swift, Node JS, C Sharp, C++ and Golang. Experience in one of them is a must Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (preferably Github Action) to build, test and deploy Willingness to mentor junior members of the team Bonus points if you have experience with Services, event logger, Kernel in Windows OS and/or Launch demon, app hosting in Mac Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #BI-Remote

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up. About the role: JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers, their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. What you’ll be doing: Primarily working with Go, along with Swift, C#, C++, and Node.js for cross-platform applications on Windows, macOS, and Linux Gaining or utilizing expertise in areas like Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals Collaborating with architects, UX designers, and DevOps to ensure our systems are highly available, scalable, and deliver exceptional user experiences Working within a Scrum framework to drive agile development Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus Using OAuth/OIDC flows for secure user authentication and service access Writing Unit test cases, Functional test cases, acceptance tests along with automating these test cases Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day We’re looking for: 5-10 years experience developing MAC, Windows, or Linux applications (including integration with third-party applications) in a variety of programming languages like Swift, Node JS, C Sharp, C++ and Golang. Experience in one of them is a must Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (preferably Github Action) to build, test and deploy Willingness to mentor junior members of the team Bonus points if you have experience with Services, event logger, Kernel in Windows OS and/or Launch demon, app hosting in Mac Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #BI-Remote

Title: L2 IT Infrastructure Engineer - Pune We are seeking an experienced Endpoint Management Engineer to join our dynamic team. In this role, you will have the opportunity to manage and support enterprise endpoints across a range of platforms, including Windows, macOS, iOS, and Android, with advanced tools such as Intune, Ivanti EPM, JAMF, and LRS print management. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and is passionate about ensuring security, compliance, and operational efficiency deploying and maintaining Windows Autopilot, mobile device BYOD management, and patch management solutions. What will you do? Provide L2 support for macOS/iOS-related escalations, ensuring timely resolution of complex issues. Manage and support Windows devices enrolled via Autopilot for seamless provisioning. Develop and maintain Intune policies, compliance baselines, and security settings for Windows endpoints. Oversee the deployment, configuration, and management of macOS, iOS, iPadOS, and tvOS devices using Jamf Pro. Android BYOD devices via Intune MDM. Develop and maintain Jamf policies, configuration profiles, Smart Groups, Static Groups, and Patch Management strategies. Manage Self-Service portals, enrolment workflows, and automated device provisioning. Good Understanding of (Okta, Azure AD, LDAP) for authentication and device access control. Perform log analysis (Console, Jamf logs, system logs) to diagnose root causes of performance or security issues. Develop custom scripts (Bash, Python, AppleScript, or Jamf API) to automate workflows and enhance system performance. Excellent problem-solving skills, analytical mindset, and ability to work under minimal supervision. Automate device provisioning, application deployment, and updates via Intune & Windows Update for Business (WUfB). Troubleshoot Intune, Autopilot enrolment failures, policy conflicts, and performance issues. Manage Ivanti Endpoint Manager (EPM) for patching Windows devices, ensuring compliance with security policies. Monitor patch success rates, troubleshoot failures, and generate compliance reports. Optimize EPM performance, integration with Intune, and policy enforcement strategies. Enforce app protection policies, remote wipe, and data loss prevention (DLP) for corporate apps. Administer LRS print management solutions for enterprise print control. Manage printers, ensuring proper driver deployment, security policies, and print queue management. Troubleshoot print failures, driver conflicts, and LRS system integrations. Implement device security policies, endpoint protection, and compliance baselines in Intune & Ivanti EPM. Monitor BitLocker encryption, Defender for Endpoint integration, and identity access management (IAM). Develop and maintain custom scripts for device enrolment, policy application, and compliance enforcement. Diagnose and resolve Outlook performance issues, crashes, and email delivery failures. What will you bring to ESP? 3+ years of proven experience working with Intune, Autopilot, and Ivanti EPM for managing Windows and mobile endpoints. Demonstrated experience managing and supporting multi-platform environments, including macOS, Windows, iOS, and Android devices. Proven ability to interact with clients and communicate complex technical issues and solutions effectively. Microsoft Certified: Modern Desktop Administrator Associate (Exam MD-100 and MD-101) Ivanti Endpoint Manager (EPM) Certified Professional (Desirable) Expertise in Jamf Pro for managing Apple devices (macOS, iOS, iPadOS, tvOS)-(Desirable) We will offer: Salary We offer a competitive salary that is based upon the depth and level of technical experience you bring to the L2 role. Benefits Holiday Leave Medical Insurance Perk box discounts About ESP Global Services ESP Global Services is a leading provider of customized 24/7 global IT support solutions, specializing in delivering exceptional service to the aviation industry. Since 1992, we have been expertly managing IT infrastructure for over 200 customers across the world, ensuring seamless IT operations with teams of on-site engineers, visiting engineers, and a multi-lingual service desk that handles over 1,000 tickets per day. With our deep expertise, we cater to the dynamic and evolving needs of businesses, particularly those with large campuses, multiple international locations, and strict security controls. Our IT support services, paired with end-to-end IT hardware lifecycle management, ensure smooth operations wherever you are in the world. We pride ourselves on our values, which center on delivering service excellence, quality, and security in every aspect of our operations. As an ISO 9001-certified organization, we uphold the highest standards of service and customer satisfaction. ESP Global Services is an equal opportunity employer.

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up. About the role: JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers, their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. What you’ll be doing: Primarily working with Go, along with Swift, C#, C++, and Node.js for cross-platform applications on Windows, macOS, and Linux Gaining or utilizing expertise in areas like Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals Collaborating with architects, UX designers, and DevOps to ensure our systems are highly available, scalable, and deliver exceptional user experiences Working within a Scrum framework to drive agile development Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus Using OAuth/OIDC flows for secure user authentication and service access Writing Unit test cases, Functional test cases, acceptance tests along with automating these test cases Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day We’re looking for: 5-10 years experience developing MAC, Windows, or Linux applications (including integration with third-party applications) in a variety of programming languages like Swift, Node JS, C Sharp, C++ and Golang. Experience in one of them is a must Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (preferably Github Action) to build, test and deploy Willingness to mentor junior members of the team Bonus points if you have experience with Services, event logger, Kernel in Windows OS and/or Launch demon, app hosting in Mac Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #BI-Remote

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up. About the role: JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers, their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. What you’ll be doing: Primarily working with Go, along with Swift, C#, C++, and Node.js for cross-platform applications on Windows, macOS, and Linux Gaining or utilizing expertise in areas like Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals Collaborating with architects, UX designers, and DevOps to ensure our systems are highly available, scalable, and deliver exceptional user experiences Working within a Scrum framework to drive agile development Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus Using OAuth/OIDC flows for secure user authentication and service access Writing Unit test cases, Functional test cases, acceptance tests along with automating these test cases Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day We’re looking for: 5-10 years experience developing MAC, Windows, or Linux applications (including integration with third-party applications) in a variety of programming languages like Swift, Node JS, C Sharp, C++ and Golang. Experience in one of them is a must Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (preferably Github Action) to build, test and deploy Willingness to mentor junior members of the team Bonus points if you have experience with Services, event logger, Kernel in Windows OS and/or Launch demon, app hosting in Mac Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #BI-Remote

Job Title: Deskside Support Engineer Experience: Minimum 1 Year Location: Bengaluru Job Summary: We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support. Key Responsibilities: • Install, configure, and maintain Windows and macOS operating systems. • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. • Install, update, and patch software applications and security tools. • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required). • Manage user accounts, groups, and permissions using Active Directory. • Assist with system upgrades, data migrations, and routine backups. • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. • Perform basic configuration and support of network devices such as routers, switches, and firewalls. • Assist in IP address configuration and network printer setup. • Monitor and maintain network performance at the location. • Respond to IT support tickets, ensuring timely and effective resolution. • Document technical issues, solutions, and IT processes accurately. • Ensure compliance with IT security policies and industry best practices. • Manage IT assets and maintain inventory for your designated location. Preferred Skills: • Strong troubleshooting and problem-solving abilities. • Basic understanding of Firewalls and Layer 2 Switches. • Familiarity with ITSM tools for ticket management. • Ability to work independently and prioritize tasks.

Job Title: Deskside Support Engineer Experience: Minimum 1 Year Location: Noida Job Summary: We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support. Key Responsibilities: • Install, configure, and maintain Windows and macOS operating systems. • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. • Install, update, and patch software applications and security tools. • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required). • Manage user accounts, groups, and permissions using Active Directory. • Assist with system upgrades, data migrations, and routine backups. • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. • Perform basic configuration and support of network devices such as routers, switches, and firewalls. • Assist in IP address configuration and network printer setup. • Monitor and maintain network performance at the location. • Respond to IT support tickets, ensuring timely and effective resolution. • Document technical issues, solutions, and IT processes accurately. • Ensure compliance with IT security policies and industry best practices. • Manage IT assets and maintain inventory for your designated location. Preferred Skills: • Strong troubleshooting and problem-solving abilities. • Basic understanding of Firewalls and Layer 2 Switches. • Familiarity with ITSM tools for ticket management. • Ability to work independently and prioritize tasks.

About April We're a Y Combinator-backed startup building AI-powered voice executive assistants for email and calendar management. As an early-stage company, you'll work directly with founders and have significant impact on our technical architecture and product direction. Role Description This is a full-time on-site role for an iOS Developer, located in Gurugram. The iOS Developer will be responsible for creating and maintaining mobile applications for iOS and MacOS. Daily tasks include coding, testing, debugging, and collaborating with cross-functional teams to define, design, and ship new features. The iOS Developer will also ensure the performance, quality, and responsiveness of applications, and identify and correct bottlenecks and fix bugs. If you are flutter dev - this is not for you. Qualifications Experience with Swift and XCode. Skills in iOS Development and iOS Proficiency in Software Development Excellent problem-solving skills Strong collaboration and communication skills Experience building consumer-facing products Track record of meeting project deadlines Degree from premier technical institutes Compensation & Benefits • Extremely competitive salary • Early employee equity participation • Quarterly performance hikes • Comprehensive health insurance • Future opportunity for relocation to San Francisco (anticipated within 2-3 years) • Standard startup perks and benefits

Description About Exeevo: Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact. Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America About The Role The IT Support Engineer handles complex IT issues, works with infrastructure and applications across public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP),Microsoft 365 services, endpoint management, and system-level troubleshooting. Provide advanced support for desktops, laptops, peripherals, and OS (Windows/macOS) Administer and troubleshoot Microsoft 365, Exchange, SharePoint, and Teams Working knowledge of at least one cloud platform: AWS, Azure, or GCP Manage security groups, distribution lists, and access permissions Manage Intune for device policies, compliance, and software deployment Handle identity and access management via Azure AD (MFA, group policies) Respond to and resolve basic user support requests via ticketing system, phone, or email Troubleshoot and resolve issues related to MS Office, printers, and basic network connectivity Perform initial triage of incidents and escalate where necessary Assist with user onboarding/offboarding, including account creation and equipment setup Monitor IT systems and report abnormalities or outages Coordinate with vendors for IT procurements and support escalations Perform hardware diagnostics and replacements Monitor and maintain IT systems including security (Defender for Endpoint/Kaseya-Bitdefender) Ensure IT asset inventory is accurate and updated Work within ITSM system to manage incident queues and escalate to L3 when necessary Requirements 5-7 years of experience in IT support with L2 responsibilities Hands-on experience with Microsoft 365, Intune, Azure AD, and endpoint security tools Strong troubleshooting skills for Windows and macOS systems Understanding of ITSM/ticketing systems such as ManageEngine, Jira Good documentation and communication skills Certifications like Microsoft 365 Fundamentals or ITIL are a plus Willingness to work in the US / Canada time zones.

Main Responsibilities: To manage and maintain the organisation's hybrid IT infrastructure—encompassing on-premise systems, Microsoft Azure services, and enterprise endpoints—ensuring optimal uptime, performance, security, and availability of critical systems and services. This includes direct responsibility for the administration of servers, endpoint management platforms, network infrastructure, and supporting database/CI tooling as needed. To ensure effective IT service delivery across the enterprise by overseeing core infrastructure components such as networks, perimeter security, storage, communications, endpoints, and third-party platforms. The role supports strategic alignment with IT and business objectives, maintains adherence to SLAs, and fosters strong operational relationships across internal teams and external partners. Infrastructure & Network Management Administer and maintain the organisation's hybrid infrastructure, including on-premises Windows Server environments (Active Directory, DNS, DHCP, Group Policy) and Azure-based resources Configure and support VPNs, firewalls, and secure connectivity between on-prem and cloud resources Maintain and optimise network infrastructure, including both wired and wireless networks, ensuring uptime, performance, and security Endpoint Management: Manage and maintain endpoints using Microsoft Intune, ensuring compliance with organisational policies, security baselines, and conditional access requirements Administer and support ManageEngine Endpoint Central for endpoint lifecycle management, including software deployment, patch management, remote troubleshooting, and asset tracking Implement, configure, and manage Microsoft Defender for Endpoint to deliver advanced threat protection, vulnerability management, and incident response capabilities Administer Apple Business Manager (ABM) for provisioning, deployment, and lifecycle management of Apple devices, integrating with Intune and/or Endpoint Central for seamless MDM Develop and enforce endpoint security policies covering device encryption, application control, and access management across Windows, macOS, and mobile devices Monitor endpoint compliance and generate regular reports for audit, security, and operational review Database / CI Tooling Provide support for Microsoft SQL Server databases (on-prem and Azure) including availability, basic maintenance, and backups Support Jenkins CI servers and pipelines as part of broader infrastructure operations Security, Compliance and Reporting Apply and enforce network, system, and endpoint security best practices Maintain patch management, antivirus, endpoint protection, and vulnerability scanning routines across servers and endpoints Ensure compliance with data protection standards (e.g., GDPR, ISO 27001, Cyber Essentials) Prepare detailed reports on system and endpoint performance, incidents, upgrades, and project progress for senior management review Support & Monitoring Provide support for infrastructure, endpoint, and database-related incidents Use tools like Azure Monitor, Site 24/7, ManageEngine Log360, and Microsoft Defender for proactive performance monitoring and security alerting Maintain accurate documentation of infrastructure, endpoint configurations, procedures, and incident responses Collaboration & Strategy Work closely with the IT Operations Manager to align network, endpoint, and system strategies with organisational goals Coordinate with the IT Helpdesk Manager to address escalated technical issues effectively Partner with the Information Security team to implement measures that protect against threats and vulnerabilities Collaborate with the Helpdesk team to ensure seamless integration between user support functions and backend systems Professional skills/experience: Expertise in networking technologies (physical and virtual) Expertise in server management (Windows Server), virtualization (VMware/Hyper-V), and cloud platforms (Azure/AWS/GCP/Databricks) Strong knowledge of endpoint management platforms (Intune, ManageEngine Endpoint Central, Apple Business Manager) and endpoint protection (Microsoft Defender for Endpoint) Good knowledge of information security, cyber security, business continuity, and disaster recovery planning Personal Qualities Strong problem solver and able to make decisions, including tough ones, based on accurate and timely analysis Relationship building - adept at understanding, negotiating and balancing needs and expectations of multiple stakeholders to enable effective relationships Prioritises well, balances conflicting priorities in line with business needs and manages any resulting pressure effectively Proactive, "can do" attitude and solutions focused in resolving problems and improving service Effective communicator -both written and verbal -and adept at adapting style and approach to the needs of the audience

About Shyld AI Shyld AI is building the first generation of Physical AI Agents to automate infection prevention and operational intelligence in hospitals and controlled environments. Our flagship wall-mounted UV-C disinfection system leverages AI, robotics, and multi-modal sensing to keep healthcare environments safe and efficient. Shyld AI partners with leading U.S. health systems including Stanford, Sutter, Kaiser, Tenet, Prisma Health, and Baptist Health. As we expand globally, we are seeking an IT Engineer to support our distributed team and ensure secure, reliable IT operations across systems, networks, and devices. Role Overview The IT Engineer (Remote) will be responsible for managing IT infrastructure, supporting employees with hardware/software needs, and maintaining secure access to company systems. This role requires strong troubleshooting skills, a proactive mindset, and the ability to work independently while coordinating with U.S.-based colleagues. You will play a key role in ensuring smooth IT operations for a fast-growing, globally distributed startup. Key Responsibilities IT Support & Troubleshooting Provide remote support for employees’ hardware, software, and connectivity issues. Manage onboarding and offboarding processes, including provisioning laptops, accounts, and tools. Maintain documentation for IT support procedures. Systems Administration Manage user accounts and permissions across tools such as Google Workspace, Slack, GitHub, Jira, Zoom, and cloud infrastructure (AWS, GCP, Azure). Monitor system access and ensure compliance with company policies. Support VPN, endpoint security, and multi-factor authentication setup. Network & Security Management Implement IT security best practices to protect sensitive data (HIPAA, SOC2 alignment). Perform regular audits of access controls, patches, and updates. Respond to IT security incidents and escalate as needed. Process Improvement & Global Collaboration Suggest and implement improvements in IT processes and workflows. Collaborate with engineering and operations teams to support remote deployments and field devices when needed. Provide overlapping coverage with U.S. hours for cross-team collaboration. Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. 3+ years of IT support, systems administration, or similar experience. Strong knowledge of Windows, macOS, and Linux environments. Experience with Google Workspace / Office 365 administration . Familiarity with VPNs, firewalls, endpoint protection, and security best practices . Hands-on experience with cloud platforms (AWS, GCP, or Azure) is a plus. Excellent troubleshooting, communication, and documentation skills. Ability to work independently in a remote environment and collaborate across time zones.