866 Ticketing Tools Jobs

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. Embracing diversity and inclusion, it's a place where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities, and expanding skills and expertise. Encouraged to further your career within the global team, prepare for future advancements. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Proactively monitor, identify, investigate, and resolve technical incidents and problems, ensuring service quality and client satisfaction. Manage work queues, address incidents and requests within SLAs, and update tickets with actions taken. Collaborate with teams and clients to provide second-level support, ensuring efficient problem resolution and seamless communication. Execute changes meticulously, contribute to change management with detailed documentation, and identify tasks for automation. Audit incident and request tickets for quality, recommend improvements, and handle client escalations with professionalism. Assist in disaster recovery functions and tests when necessary, contributing to various projects and maintaining a positive outlook in high-pressure situations. Requirements include moderate-level experience in managed services roles, familiarity with ticketing tools, ITIL processes, and planning activities/projects. Ability to adapt to changing circumstances, effective communication, and working well under pressure. Commitment to client satisfaction and a Bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working Equal Opportunity Employer,

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You are the go-to person to restore services and ensure our clients" satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. You collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools (preferably ServiceNow), familiarity with ITIL processes, and experience working with vendors and third parties. Proficiency in planning activities and projects, taking changing circumstances into account, ability to work longer hours when necessary, and adapt to changing circumstances with ease are essential. You should have proven ability to communicate effectively and work across different cultures and social groups, maintain a positive outlook, work well under pressure, and have a commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. A Bachelor's degree in IT/Computing or equivalent work experience is required. This is an on-site working position at an Equal Opportunity Employer.,

International Technical Support Graduation: Any Graduate Experience: 1-5yrs Salary:5LPA Skills: Troubleshooting, Ticketing tools, Active directory, ServiceNow, OS installation, Microsoft Tools and Good Communication skills 5 days of working | Rotational Shifts and rotational offs Interview Mode: Virtual Immediate Joiners Needed Location: Hyderabad Contact HR Harshitha: 6361611979

As an ideal candidate for this role, you should possess hands-on experience in VMWare Horizon on-premises as well as VMWare Horizon cloud on Azure. It would be advantageous to hold MS Azure certifications like AZ-900 (preferred) and AZ-104 (good to have). Your expertise should extend to various networking protocols and diagnosing OS-related challenges. A solid grasp of Cloud technology is essential. Collaboration is key in this position, so being able to effectively engage with both internal and external teams is crucial. Proficiency in utilizing ticketing tools like BMC Remedy or ServiceNow is expected. Furthermore, familiarity with service management metrics including INC, CHG, REQ, and PRB management will be beneficial in executing the responsibilities of this role.,

Overview Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the worlds biggest organizations, across sports, media, and broadcasting. Through the latest AI technologies and machine learning, we combine decades worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions. How do they use it Media outlets add a little magic to their coverage with our stats and graphics packages. Sportsbooks can offer better predictions and more accurate odds. The worlds top coaches are known to use our data to make critical team decisions. Sports commentators can engage with fans on a deeper level, using our stories and insights. Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine. We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of behind the scenes support staff, youve got all the ingredients to make it a magical experience! Responsibilities: Working on incident and request management and form an active interface between clients and resolver groups - Record and classify received Incidents using ticketing tools and undertake an immediate effort in order to restore the service - Direct interaction with the clients through email and Teams communication channels to resolve product and platform issues and ensure zero breaches of SLA - Keep users informed about their Incidents status at agreed intervals and provide first-line investigation and diagnosis of all Incidents and Service Requests - Be a quick problem solver utilising the process knowledge and the ability to think on one s feet in times of priority - Be a team player when situation demands and the compatibility to be both introvert and extrovert - Ability to work under pressure with clients and internal stakeholders in the live production environment - Good communication skills and ability to think quick in a fast-paced corporate world where time is of the essence - Verify resolution with users and resolve Incidents in tools such Service Now to log Incident Reports - Effective in managing high severity incidents or escalations to ensure service availability with minimal delay and impact towards ensuring smooth operations - Basic/good understanding of Sports ie: Football, Basketball is a plus - Will require a basic understanding of the below languages and tools Desired Qualifications: Technologies: XML, JSON Tools: ServiceNow, JIRA Monitoring Tools: Kibana Why work at Stats Perform We love sports, but we love diverse thinking more! We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, youll feel valued and respected for your contribution. We take care of our colleagues We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, No Meeting Fridays, and flexible working schedules. We pull together to build a better workplace and world for all. We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups. Diversity, Equity, and Inclusion at Stats Perform By joining Stats Perform, youll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values. With increased diversity comes increased innovation and creativity. Ensuring were best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.

Locations : Hyderabad, Telangana, India Role ID 209815 Worker Type Regular Employee Studio/Department People Experience & Workplaces Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Role Overview This position is part of the People Experience (HR) Shared Services team, based in Hyderabad, focusing on invoicing operations of global benefits programs and operational administration of some global benefits. The role emphasizes process efficiency, best in class employee experience, and data accuracy. Key Responsibilities Administer some global benefits. Streamline processes, look for automation. Handle benefits invoice processing across multiple global locations. Provide timely and accurate responses to employee and manager queries via ServiceNow. Possess foundational accounting knowledge to support procurement-to-pay processes and develop insightful reports and dashboards. Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed. Support the transition and resolution of Tier 1 queries. Create and maintain clear documentation, process maps, and training materials for benefits processes. Collaborate with vendors and internal partners to ensure seamless service delivery. Maintain high standards of data accuracy and confidentiality. Adaptable to working in shifts and open to aligning with business needs and operational requirements. Required Qualifications Master s degree in human resources, business administration, or a related field. 3-4 years of experience in HR operations or benefits administration, preferably in a global environment. Strong understanding of procurement to pay processes, benefits and compliance requirements. Familiarity with invoicing terminology and revenue management processes. Experience working with HR systems and ticketing tools (Workday, Espresa and ServiceNow). Proficiency in Microsoft Excel and PowerPoint. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Preferred Skills Experience with global HRIS platforms like Workday and ServiceNow. Exposure to process documentation and continuous improvement initiatives. Ability to work independently and manage multiple priorities in a fast-paced environment. About Electronic Arts We re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. LinkedInID 1449 Back to Role List

Job Title: Desktop Support Engineer Location: Makarba, Ahmedabad / Malviya Nagar, Jaipur (on-site) Shift: 6 Days, Rotational Employment Type: Full-time Job Responsibilities: Provide remote and on-site support for desktops, laptops, and peripherals. Diagnose and troubleshoot hardware, software, network, and system issues. Configure, install, and maintain Outlook, O365 applications, and other enterprise software. Assist in email account setup, troubleshooting, and O365 administration. Support Windows OS, network connectivity, printers, and other IT assets. Ensure timely resolution of technical issues and maintain documentation. Provide technical guidance to end-users and assist in IT process improvements. Collaborate with internal IT teams to ensure smooth operations and issue resolution. Key Skills & Qualifications: 1+ year of experience in Desktop Support / Technical Support. Strong remote support & troubleshooting skills. Hands-on experience with Outlook configuration & O365 administration. Knowledge of Windows OS, Active Directory, and basic networking. Ability to resolve hardware and software issues efficiently. Strong communication & problem-solving skills. Customer-centric approach with a passion for IT support.

Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: • Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. • Install, configure, and troubleshoot Windows operating systems and standard applications. • Handle basic network configurations including DHCP, DNS, and VPN. • Support and troubleshoot issues related to Active Directory, File Servers, and RDP. • Monitor and respond to support emails and service tickets daily. • Manage and track IT support tickets using the ticketing system. • Escalate unresolved issues to higher-level support teams as needed. • Maintain accurate documentation of issues, solutions, and processes. • Provide remote and on-site support to end users. • Participate in shift rotations to support a 24x5 operational model.

Office 365 & Exchange Online, migrations, retention, recovery, Hybrid Exchange & Azure AD Connect, DNS management, Firewall & NSG troubleshooting (Windows & Azure), Network troubleshooting & load balancer support, PowerShell scripting.

Min 1 Yr Exp Into Technical Support International Voice Skill Active Directory/Troubleshooting/O365/VPN Any Graduate CTC Up to 4LPA+Perks 24*7 US Shift 2 Way Cab 5 Days Working 2 days rotational week off Location E-City, Bangalore HR Payal 9257655181

Job Title: Infrastructure Engineer Windows, IBMi & Automation Location: Hyderabad Experience: 5+ years Job Summary: We are seeking a Senior Infrastructure Engineer with deep expertise in Windows Server Infrastructure, IBMi (AS400) systems, and a proven track record in IT automation. This role demands managing complex environments, driving automation initiatives, mentoring junior team members, and ensuring the resilience and efficiency of enterprise systems. Key Responsibilities: Administer lifecycle management of Windows Server environments (20122022), including Active Directory, DNS, DHCP, Group Policies, and related services. Support for IBMi/AS400 systems, including system configuration, backup/restore, performance tuning, job monitoring and troubleshooting. Implement automation strategies using tools like PowerShell, Power Automate, Python, or equivalent, to eliminate manual processes and improve operational efficiency. Serve as the technical escalation point for L2/L3 support and collaborate with cross-functional teams on major incidents and root cause analysis. Oversee infrastructure health checks, patch management, capacity planning, and security hardening. Act as a technical advisor in infrastructure projects, migrations, and system upgrades. Develop and maintain comprehensive documentation, SOPs, and system diagrams. Ensure compliance with IT security policies, regulatory requirements, and support for audit activities. Mentor and guide junior engineers, sharing best practices Required Skills & Qualifications: 5+ years of hands-on experience in Windows Infrastructure Management. Knowledge of IBMi/AS400 systems and operations.is preferred Experience with ticketing tool Freshservice Proven experience in automation and scripting (PowerShell, Power Automate, Python, etc.). Solid understanding of virtualization technologies (VMware/Hyper-V). Experience with infrastructure monitoring and alerting tools (e.g., VeeamOne, Whatsup Gold). Familiarity with backup & disaster recovery solutions.(AWS DR) Exposure to cloud platforms (Azure or AWS) is a strong plus. Strong understanding of ITIL processes; ITIL certification preferred. Excellent analytical, problem-solving, and interpersonal skills. Effective communication and stakeholder management experience. Education & Certifications: Bachelors degree in computer science, Information Technology, or related field. Relevant certifications (e.g., MCSE, MCSA, IBM i Administrator, ITIL, Azure/AWS Certified) are preferred. Experience with AS400 Environment is preferred

Walkin Drive for Service Desk Role : Associate / Senior Associate Technical Support Job Title: Associate / Senior Associate Technical Support Work Mode: Work From Office (Mandatory) Job Location: Chennai Shift Timing: 9:00 AM 5:00 PM (Day Shift) Week Off: Fixed off Saturday & Sunday Interview Timing : 3:00 PM 5:00 PM About the Role We are seeking L1 and L1.5 IT Support Engineers to join our dynamic IT Service Desk team supporting end-users in Windows and Mac OS environment. The ideal candidate will have hands-on experience in local IT support, excellent communication skills, and a proactive mindset to represent Tech Mahindra in front of the client. This is a Work From Office (WFO) role based in Chennai. Key Responsibilities Provide first-level (L1) and intermediate (L1.5) technical support to end-users for Windows and Mac OS devices. Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and system performance. Offer hands-on support for macOS devices, including setup, configuration, troubleshooting, and MDM-based device management. Perform user account management, software installations, upgrades, and patch management. Support local IT infrastructure, including desktops, laptops, peripherals, and basic network setups. Log and manage incidents/tickets using the ITSM tool and ensure timely resolution within SLA. Escalate unresolved issues to L2/L3 support teams as required. Maintain accurate documentation of issues and resolutions. Coordinate with the client and represent Tech Mahindra in a professional and customer-centric manner. Adhere to organizational policies, procedures, and security standards. Required Skills & Qualifications Graduate in Computer Science or IT (or any related stream). 1-5 years of relevant experience in IT support roles (preferably in a service desk or desktop support environment). Strong knowledge of: Windows 10/11 Mac OS Basic networking (IP, DNS, DHCP, VPN) MS Office Suite Familiarity with ticketing tools (ServiceNow, ManageEngine ServiceDesk Plus, etc.) is a plus. Strong verbal and written communication skills. Ability to manage and prioritize multiple tasks efficiently. Professional attitude and ability to work independently or as part of a team. Preferred Certifications (Not Mandatory) CompTIA A+ / Network+ Microsoft Certified: Modern Desktop Administrator Apple Certified Support Professional (ACSP) Why Join Us? Opportunity to work with a global IT services leader. Exposure to both Windows and Mac environments. Structured learning and career growth opportunities. Represent Tech Mahindra at the client location, enhancing your client-facing experience. Tech Mahindra is an equal opportunity employer committed to diversity and inclusion. **INTERESTED CANDIDATES PLEASE SHARE YOUR RESUME TO call/whatapp - C UMA :7729067240 **

Role & responsibilities Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. Preferred candidate profile Male candidates preferred. Immediate joiner preferred. Please share your updated CV on vaishnavi.barapatre@teamcomputers.com

You are an experienced Senior Production Support professional with 6-9 years of experience in Production Support. Your role involves working with deployment tools such as JBoss, Tomcat, and Apache, as well as hands-on experience with SQL queries. You should also have knowledge of monitoring tools like Site 24x7 and Idera, and be proficient in ticketing tools such as Jira and Freshdesk. Your responsibilities include Incident Management, Change Management, and Problem Management. You will need to have hands-on experience with Windows and Linux, application support, and knowledge of deployment installations. Monitoring processes and software changes that impact production support, communicating project information to the production support staff, and raising production support issues to the project team are also part of your duties. As a Senior Production Support, you will prioritize workload, provide timely and accurate resolutions, and perform production support activities within specified SLAs. You will be responsible for resolving escalated tickets daily, acting as a liaison between business and technical leads, and ensuring timely issue resolution. Additionally, you will coordinate with the Application Development Team to ensure testing is completed successfully for deployment. Desirable experience in the BFSI sector, particularly with LoanIQ, is considered an added advantage for this role. NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, they have experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing over $3.6 billion annually in R&D to help organizations and society confidently transition into the digital future. Visit us at us.nttdata.com.,

As an experienced .Net Support L1 professional with 3 to 5 years of hands-on experience, you have the opportunity to join our dynamic team in Bangalore and contribute to a forward-thinking organization where innovation and collaboration are valued. Your key responsibilities in this role will include providing L1 technical support for .Net applications, efficiently diagnosing and resolving issues. You will be expected to perform troubleshooting, root cause analysis, and escalate unresolved issues to higher support levels or development teams when necessary. Collaborating with clients to gather detailed information about issues and ensuring quick resolution will be a crucial part of your daily tasks. Additionally, you will support application deployment, upgrades, patches, and ensure stable performance in live environments while documenting issues, resolutions, and actions taken in adherence to SLAs. To excel in this role, you should possess a good understanding of web application architecture and ITIL principles, along with proficiency in using ticketing tools like Jira, ServiceNow, or similar platforms. Excellent communication and problem-solving skills will be essential for handling client interactions and technical issues effectively. It would be advantageous if you have experience with cloud platforms such as Azure or AWS, as well as familiarity with CI/CD pipelines and Agile working environments. If you hold a Bachelor's degree in Computer Science, IT, or a related field, and are looking to further develop your career in .Net application support, we encourage you to apply for this position based in Bangalore.,

As an IT Support specialist, you will be responsible for troubleshooting and assembling PCs and laptops. Your experience includes working with DHCP and DNS to ensure seamless network connectivity. Handling network printers and resolving any related issues will be part of your daily tasks. Proficiency in using ticketing tools is essential for tracking and managing user requests effectively. In addition, your role involves configuring Outlook settings and managing email correspondence with US clients. Experience with software like Sophos, VPN, QuickBooks, Fishbowl, and other relevant applications will be beneficial in providing comprehensive IT support solutions. Your ability to adapt to new technologies and effectively communicate technical solutions to end-users is crucial for success in this role.,

The Level 1 NOC Network Engineer position involves monitoring, troubleshooting, and escalating network and system-related issues in a 24x7 support environment. Your role will require strong analytical skills, attention to detail, and the ability to work effectively under pressure. You will be responsible for monitoring network infrastructure and systems using the NOC monitoring tool SolarWinds. Detecting and responding promptly to network incidents, outages, or service degradation is crucial. Basic troubleshooting of LAN/WAN, switches, routers, firewalls, and load balancers will be part of your daily tasks. It is essential to log and document all incidents and actions taken in the ticketing system ServiceNow. You will need to escalate incidents to L2/L3 teams based on SLA requirements and the escalation matrix. Providing initial triage and first-level support for network issues, executing standard operating procedures, and collaborating with internal teams and service providers for issue resolution are key responsibilities. Maintaining shift handover documentation, ensuring knowledge transfer between shifts, and documenting all actions taken and incident records are necessary. Regular health monitoring of network devices, following SOPs for incident handling and escalation, and communicating incident status and updates during critical outages are vital aspects of the role. The ideal candidate for this position should hold a Bachelor's Degree/Diploma in Information Technology, Computer Science, or a related field and possess a CCNA (Cisco Certified Network Associate) or equivalent certification. Two years of experience in a NOC or network monitoring role is preferred. Basic understanding of TCP/IP, DNS, DHCP, VPNs, and other network protocols, familiarity with enterprise networking hardware, experience with network monitoring and ticketing tools, and strong communication skills are required. This is a full-time position that involves working in 24x7 rotational shifts, including weekends and holidays. On-call support may be necessary. The ability to commute/relocate to Bengaluru, Karnataka, is required. Fluency in English is preferred, and availability for day and night shifts is desired. If you are a proactive individual with a passion for network engineering and a commitment to delivering high-quality support in a demanding environment, we encourage you to apply for this opportunity.,

Location: Mundhwa, Pune Shift timings: Rotational shifts 10-7 pm; 2-11 pm Key Responsibilities: Serve as the first point of contact for LOS/LMS system-related issues, incidents, and service requests. Monitor support queues and ensure timely acknowledgment and resolution of tickets. Troubleshoot basic application issues, data discrepancies, and functional queries. Document issues, solutions, and standard operating procedures (SOPs). Escalate unresolved issues to L2/L3 or the development team with adequate information. Coordinate with internal teams for user access management, configurations, and minor system updates. Provide support during UAT and post-deployment phases. Generate routine reports on support metrics, incidents, and system health. Ensure compliance with SLA timelines and maintain communication with stakeholders. Required Skills: 1-4 of experience in L1 Support for enterprise applications (preferably in BFSI or lending domain). Basic understanding of Loan Origination System (LOS) and Loan Management System (LMS) . Familiarity with ticketing tools like JIRA, ServiceNow, or Freshdesk . Good knowledge of SQL for basic queries and data validation. Strong troubleshooting, communication, and documentation skills. Ability to understand business processes in lending and financial services. Comfortable working in shifts or on-call support if needed.

Role- Technical Support SME Experience- 2 Years (International voice must) Location- Pune Immediate Joiner Skills- Technical support, Service desk, Troubleshooting, International voice Acting team lead or SME exp is must. Contact-7742324144

Role & responsibilities Desktop Troubleshooting Outlook configuration Active Ditectory Software Installation Windows Installation/troubleshooting Printer troubleshooting Interested candidates, please share your resume at rashmi.ghag@3i-infotech.com

Job Description Seeking a motivated and technically skilled First Level Help Desk Technician to provide front-line support for end-users across the organization. The candidate will be responsible for diagnosing and resolving issues related to Windows operating systems, laptops, basic networking, and software installation. The role also includes handling support tickets, remote troubleshooting, and escalating issues as needed. Responsibilities Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system. Troubleshoot and resolve hardware and software issues on Windows laptops and desktops. Support software installations, upgrades, and basic configuration using remote desktop tools. Perform basic network troubleshooting, including issues with connectivity, VPN, DNS, and Wi-Fi. Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to assist users with technical issues. Log, categorize, prioritize, and assign tickets within the IT ticketing system. Escalate unresolved problems to higher-level support as per escalation matrix. Document all support interactions, resolutions, and troubleshooting steps accurately. Support user onboarding/offboarding, including laptop setup, user account provisioning, and basic access rights. Adhere to internal SLAs and follow IT service management best practices. Participate in rotational shifts , including coverage for weekends and holidays if required. Essential Skills Job Windows OS and hardware/software troubleshooting Networking fundamentals (IP, DNS, DHCP, VPN) Remote support tools and ticketing systems Software installation and system configuration Documentation and ticket updates Prioritizing multiple technical issues under pressure Personal Ability to clearly explain technical issues to non-technical users. Analytical thinker who can troubleshoot under time pressure and find effective solutions. Able to handle multiple tasks, prioritize tickets, and meet SLAs Flexible and able to adjust to new technologies, processes, or shift schedules. Takes ownership of tasks, follows through, and ensures timely resolution of issues. Preferred Skills Job Troubleshooting Outlook, OneDrive, Teams, SharePoint, etc Basic troubleshooting for iOS and Android in a corporate environment. Familiarity with tools like Windows Defender Handling common issues related to printers User account creation, password resets, and group membership changes. Personal Clear verbal and written skills to explain issues and solutions Accurately logs tickets, documents solutions, and avoids mistakes. Adjusts easily to new technologies, changes in processes, or shift schedules Eager to learn and grow with evolving IT tools and environments. Maintains a positive and composed attitude even in high-pressure situations.

Job Title: Service Desk Coordinator Experience Required: 2.5 to 4 years Salary: 20,000 per month Overview: We are seeking a proactive and technically sound Service Desk Coordinator to manage ticketing systems and support operations efficiently. The ideal candidate should possess a solid understanding of technical troubleshooting and exhibit strong coordination and communication skills to ensure timely resolution of user issues. Key Responsibilities: Manage and monitor service desk tickets and ensure prompt resolution of user requests and incidents. Coordinate with cross-functional teams to resolve technical issues effectively. Maintain and update ticketing tools with accurate information and progress status. Analyze recurring issues and suggest improvements in service delivery. Ensure SLA compliance and escalate unresolved issues as required. Provide regular updates and reports on service desk performance. Requirements: Graduate with 2.5 to 4 years of experience in service desk operations or technical support. Proven experience in handling user requests and troubleshooting technical issues. Hands-on experience with ticketing tools (e.g., ServiceNow, Freshdesk, Jira). Excellent communication skillsboth written and verbal. Strong coordination abilities to work effectively with internal teams and stakeholders. Ability to manage multiple tasks and prioritize work in a fast-paced environment. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Only Female candidate MS Office Knowledge (Word, Excel & PowerPoint) Prepare DCR (Daily Call Report) for all site & mail to corporate office Asset Tool Experience Prepare monthly consolidated report Prepare monthly review meeting PPT Immediate joiner

Job Title: Network Engineer NOC Team Work Type : Rotational Shifts (including nights/weekends/on-call support as needed) Position Summary: We are looking for an enthusiastic and detail-oriented L1+ Network Engineer to join our Network Operations Center (NOC) team. The ideal candidate will play a key role in monitoring, triaging, and supporting enterprise network infrastructure, ensuring high availability and performance across all systems. This role is perfect for professionals with foundational networking knowledge and hands-on experience in troubleshooting and escalation within a 24/7 operational environment. Key Responsibilities: Proactively monitor network infrastructure using tools and dashboards (e.g. PingMon, SNMP-based monitoring, syslogs, and alerting platforms). Perform first-level (L1.5) network incident analysis, troubleshooting, and documentation. Execute basic network troubleshooting commands and tasks such as: ping, traceroute, Routing Management (Add/Delete/Change) Respond to alerts, triage issues, and perform Catch & Dispatch activities to appropriate Tier 2/3 teams or vendors. Document incidents, workarounds, and resolutions accurately in the ticketing system (e.g., ServiceNow). Escalate unresolved or critical issues in a timely manner with all necessary diagnostics. Support implementation of standard operating procedures (SOPs) and maintain process compliance. Assist with maintenance activities and participate in planned outage support. Coordinate with internal teams and vendors for timely incident resolution and follow-up. Perform basic configuration changes on network devices under supervision. Assist in maintaining and updating NOC documentation and network topology records. Required Skills & Experience: 1–3 years of hands-on experience in a NOC or network support role. Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLAN). Familiarity with network troubleshooting tools and CLI commands (ping, traceroute, route configuration). Understanding of monitoring systems and alerting tools (PingMon, SolarWinds, Nagios, etc.). Experience with ticketing tools such as ServiceNow, JIRA or Remedy. Basic knowledge of routers, switches, firewalls, and wireless access points. Exposure to Cisco, Aruba, or similar network technologies. Strong verbal and written communication skills. Ability to remain calm and effective under pressure and during incidents. Willingness to work in a rotating shift and be part of 24/7 support. Nice to Have: CompTIA Network+ / CCNA / CCNP certification (or working toward it). Exposure to SD-WAN, cloud networking, or network automation tools. Scripting knowledge (Bash, Python) for automation is a plus. Working Conditions: Must be available for 24/7 shift rotations, including weekends and holidays. On-call support for incident escalations and major outages. Office and NOC environment with standard and extended monitoring hours.

"We are hiring for manufacturing plant." Position: Equipment Engineer - Lab Support Engineer Qualification: Minimum qualification should be Diploma in (Electronics & Communication, Electrical Engineering, Computer Science) with 4-5 years of experience or BE/B. Tech (Electronics & Communication, Electrical Engineering, Computer Science) with 5-6 years of experience in a relevant field Experience: 4-8 Years Location: Sanand, Ahmedabad Job Summary: Oversees the installation, modification, upgrade and maintenance of manufacturing equipment. Maintains current records on equipment manufacturers. technical notices, upgrades and safety issues. Studies equipment performance and reliability. Establishes programs and solutions for increasing up-time and for equipment problems that affect the manufacturing process. Provides technical support to the manufacturing equipment repair and process engineering organizations. SOW:- Lab Support Engineer Job Description & Key Responsibilities: Must have experience in lab. Set up test configurations in the lab as advised by the Engineering team. Deliver within the defined SLA. Coordinate with cross-functional teams if necessary to complete the assigned tasks. Manage miscellaneous tasks inside the lab. Prepare and maintain work reports and service reports. Track the equipment maintenance and calibration schedules. Coordinate with vendors to establish new setups in the lab. Basic knowledge of the LAB area complies with ESD & EHS standards. Prepare monthly reports. Collaborate effectively with the team and be willing to learn new technologies and equipment operations. Proficiency in hardware and software installation. Experience in the installation and maintenance of memory testers such as Advantest, Flex Star, Teradyne. Diagnostic and calibration experience with memory testers and chambers. Familiarity with desktop support, AD maintenance, Win Server. Experience in a Linux environment CentOS & Ubuntu. Good understanding of IT infrastructure hierarchy, Proficient with MS Office. Experience with any ticketing system is mandatory, Python knowledge. Vendor coordination for warranty claims, repairs, and services. Jira ticketing experience (not mandatory) & Quality tools or certification with 5S,6S, AI awareness. Work with technicians to fix issues in limited time frame. Ensure the LAB area complies with ESD & EHS standards. Collaborate with different teams, Coordinate within the team to resolve any challenges. Be a team player, adapting and learning new technologies and equipment operations. Effective communication skills, both written and spoken. Strong analytical skills for technical issue resolution. Benefit: Transportation and canteen facility is available