8 Ticketing Tools Jobs

Role: Service Desk Lead Experience: 10-12 Years Location: Noida You will be required to : • Respond to L1 / L2 Troubleshooting issues over phone, with a drive to achieve First Call Resolution. • Respond to incidents and requests logged by user via Service Now tool within SLA requirements. • Investigate and diagnose incidents and take necessary action to quickly resolve or escalate to the correct onward support team. • Document all actions clearly according to process in Service Now system. • Follow incident life cycle as defined by process for logging the incident with proper priority, categorisation, and documentation, performs follow up on all necessary incidents as defied in process with ...

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our cl...

Role-Team Lead | Windows Support Any grad with min 4 years exp in Service Desk & 1 year as a Team Lead Skills-Windows Troubleshooting/Service Desk/AD CTC-Upto 9.5 LPA WFO-5 Days working 24*7 Shifts Immediate Joiners only Contact- HR Jyoti:9828381541 Required Candidate profile Should have experience from a bpo/mnc company. Perks and benefits Both side cab

Work Locations: Noida Key Skills Required: Excellent communication skills with experience in international voice support Hands-on experience in mobility-related applications and desktop/general system issues Strong troubleshooting skills in Outlook, VPN, Citrix, and VDI In-depth knowledge of MS Office/O365 Experience in Telecom domain will be an added advantage Roles & Responsibilities: A. Key Responsibilities Handle escalated calls from L1 team with high efficiency Resolve tickets within agreed SLA timelines Ensure compliance with quality standards, regulatory requirements, and company policies Drive positive customer experience and CSAT through effective resolution and minimal AHT Update w...

Requirement Details: Primary Location: Noida Position Overview (Job Summary): This role requires an experienced Service Desk professional capable of handling escalated calls, resolving complex issues, managing service requests, and providing advanced troubleshooting for Outlook, O365, Citrix, VDI, VPN, and user account management. Primary Skills: Strong experience in international voice-based Service Desk support Proficiency in ServiceNow or similar ITSM tools Strong troubleshooting expertise in: Outlook VPN Citrix VDI Advanced knowledge of MS Office & O365 Secondary Skills: Basic network troubleshooting PC software evaluation and configuration Ability to assist in training or documentation ...

About the Role We are looking for a SharePoint Application Support Executive to ensure smooth operations of multiple SharePoint 2013 applications. In this role, the ideal candidate will be responsible for providing functional support, assisting with UAT for migrated applications, and collaborating with business teams to resolve day-to-day issues. The candidate will also have the opportunity to work on 1,718 live SharePoint applications in a dynamic business environment, gain hands-on experience in application support, UAT, and user coordination, and grow their expertise in SharePoint technologies and IT support processes. Key Responsibilities: SharePoint Application Support (L1/L2) Provide d...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Remote Technical Support Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving i...