2794 Ticketing Tools Jobs

Graduation year: 2024, or 2025 Three-year full-time degree: BCA, BSc. Minimum 60% throughout X, XII, Diploma, and UG (strictly no rounding off) Recent grads; Flexible to work from Bangalore office; Night shifts; Any Graduate

About this opportunity We are now looking for a Solution Architect, who will be responsible for analysing, designing and developing commercially viable end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the R&D team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. Supports the Consultants during requirement analysis and high-level design phases. We believe in trust we trust each other to do the right things! We believe in creativity – trying new things and learning from our mis...

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Respo...

Role & responsibilities Greetings from Movate Technologies!! Work Location: Hyderabad, Work from Office , 24/7 Rotational shifts Please review the following points and respond to this email with your acknowledgement to proceed further Interviews. Rotational shifts : 4 shifts as follows: - Morning: 05:30AM to 14:30 PM- Afternoon: 13:30 PM to 22:30PM - Evening: 18:30PM to 03:30AM , Night: 21:30PM to 06:30 AM We offer a one-way cab facility for transportation within a 2535-kilometer radius from our premises. Night shift allowance will be provided for shifts worked during the night. Job Description for Help-desk Support Engineer Summary : Highly Proficient in Spoken & Written English (B1 CEFR le...

Responsibilities Manage and resolve incidents efficiently to ensure minimal disruption to business operations. Support service desk operations by providing timely and effective solutions to technical issues. Utilize ServiceNow to track manage and resolve incidents and service requests. Implement and maintain Windows-based systems to ensure optimal performance and security. Collaborate with cross-functional teams to identify and address system issues and improvements. Monitor system performance and proactively address potential issues to prevent downtime. Provide technical support and guidance to end-users ensuring a high level of customer satisfaction. Document and maintain accurate records ...

Role: Customer Support Representative Location: Vadodara Shift: Night Shift What You Will Be Doing Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively. Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance. Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders. Maintain ownership of client issues through to resolution, even when coordinating with other teams. Collaborate with sales to resolve consumer issues, playing an active role in client retention. ...

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. What we are looking for Role: Service Desk Experience Range: 2 6 Years (Don't Apply above experienced person) Location: Ahmedabad Interview: Walkin 20th Dec 25 Venue: Ahmedabad - Plot No. 41, Garima Park SEZ, DA College Road, Info City, Gandhinagar, Gujarat 382007 Mumbai : Unit No. 801, 901 & 1001, A-Wing, Kensington Building, IT/TES/SEZ, Hiranandani Business Park, Powai, Mumbai - 400076 Must Have: Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in ...

Key Responsibilities: Lead and mentor a team of desktop support technicians, ensuring high-quality service delivery. Oversee troubleshooting and resolution of hardware, software, and network issues for end-users. Manage ticket queues, assign tasks, and ensure SLAs (Service Level Agreements) are met. Provide hands-on support for complex or escalated technical issues. Collaborate with IT and other departments to maintain systems, upgrades, and patches. Monitor team performance, conduct regular reviews, and provide ongoing training. Develop and maintain knowledge base articles and documentation for common issues and resolutions. Ensure efficient onboarding and setup of new users, including soft...

Job Title : CRM Executive Location : Navi Mumbai (WFO) Work Type: [On-site] Experience : 6 months 2 years (Freshers with CRM knowledge can apply) About the Role We are looking for a detail-oriented and proactive CRM Executive to help us manage customer relationships, maintain accurate data, and support our sales and marketing teams through efficient use of our CRM system. If you love organizing information, working with teams, and making customer interactions smoother this role is for you! Key Responsibilities Maintain and update customer records in the CRM. Support sales and marketing teams with reports & lead tracking. Ensure data accuracy and handle duplicate or incomplete entries. Assist...

Excellent communication skills with the ability to interact clearly and professionally with customers Fluency in English and Hindi is mandatory; knowledge of additional regional languages is an added advantage Strong ability to manage customer interactions via phone, email, and chat Capability to understand customer issues, follow defined processes, and coordinate smooth resolutions A positive attitude, willingness to learn, and a strong customer-first mindset Basic understanding of customer support tools, ticketing systems, or SaaS platforms is beneficial MBA Freshers (any specialization) preferred Website : Job Location : Aligarh Years of Experience : 0 Yrs 1 Yr Skills : MBA fresher, Suppo...

Responsibilites: Solve technical issues for customers on SAP Learning, the Training Shop and the CertificationHub Communicate clearly, professionally and proactively with customers via ticketing channel Manage customer escalations Collaborate with fellow service & support colleagues and other internal organizations globally to provide superior customer service Take ownership of technical issues and drive to resolution Continuously improve service and support processes to increase efficiency Drive and manage projects with other support colleagues Create root cause analysis of reported incidents for our stakeholders Run reports on learning usage triggered through customer service requests Deli...

Job Title: Windows Engineer – Level 1 (L1) Location: Mumbai Experience Level: 3–4 years Job Summary: Entry-level Windows Administrator responsible for day-to-day monitoring and basic administration of Windows systems. Will handle alert management, ticketing, and user support in a 24x7 support environment. Key Responsibilities: Monitor alerts and tickets, assign status and escalate high-priority issues as needed Provide user support and troubleshoot basic OS and system issues Communicate with customer’s technical team via ticketing tools Support Windows 7, Windows Server 2003/2008, Active Directory, and Office 365 Flexible for rotational and night shifts Required Skills & Qualifications: 2+ y...

Job Summary: We are seeking a skilled and flexible IT Technical Support Specialist to join our dynamic team. The ideal candidate will possess a strong background in technical support with a focus on various IT systems and tools including Excel, BI tools, SQL queries, Service Now, and other ticketing systems. Additionally, experience in production support and some knowledge of project and release management will be considered as plus point. This role demands flexibility to work in multiple shifts to provide round-the-clock support. Key Responsibilities: Technical Support: Provide first and second-level support for IT-related issues and service requests. Troubleshoot and resolve issues related...

The Helpdesk will serve as the front-line technical support for VirtuHost’s UK and global clients, handling incidents and service requests, managing user support across hardware, software, network and telephony systems, and escalating appropriately.

ServiceDesk Job Description: Location: Hyderabad, INDIA. Job Title: Lead – ServiceDesk & Account Admin. Experience: 7 – 12 Years OSI Digital is looking for service desk associate lead engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience. This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance. Responsibilities: Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment. Provide leadership and guidance ...

Hi Folks, We are urgently hiring for the below positions L1/L2 Support Analyst Managed Services (Everest CMS Platform) Role Overview The L1/L2 Support Analyst will provide Tier-1 front-line support for a custom-built Everest PHP/LAMP CMS platform used by US-based automotive franchise dealerships. This is a low-complexity, high-volume support role focused on timely response, accuracy, customer service, and working within established templates and tools. The role requires CST coverage (9 AM5 PM CST) with some resources supporting until 7 PM CST. Key Responsibilities 1. Ticket Handling (Tier 1 Support 95% Everest Website Platform) Respond to and resolve incoming HubSpot tickets within 23 hours ...

Role & responsibilities \ Respond to requests for technical assistance by following prescribed procedures. Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool. Assign unresolved tickets to the appropriate support team. Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. Identify and escalate tickets requiring urgent attention and action. Stay current with system information, changes and updates. Adhere to work sch...

Act as Level 1 support for IT incidents and service requests via phone, email, and ticketing tools. Log, categorize, prioritize, and resolve tickets within defined SLA timelines . Provide first-level troubleshooting for desktops, laptops, printers, MS Office, Outlook, VPN, and network connectivity . Support users with password resets, access requests, and account management (AD / IAM basics). Escalate unresolved issues to L2/L3 teams with proper documentation and follow-ups. Monitor ticket queues and ensure regular updates to end users. Follow ITIL processes for incident, request, and change management

Provide first-level technical support for service desk, desktops, laptops, printers, VIP user support and basic network issues. Assist users with hardware/software troubleshooting, account management, and ensure smooth IT operations. Years of Exp required: 1.to 2 + years exp Competency Level(L1/L2/L3): L1

Role & responsibilities Role Summary Responsible for end-user support, Google Workspace administration, and complete IT asset lifecycle from procurement to disposal. This role ensures smooth IT operations through ticket lifecycle management, vendor and billing coordination, compliance with IT policies, training, and maintaining high service levels across all locations. Key Responsibilities IT Service Desk Operations First point of contact for IT incidents, service requests, and access issues. Ensure complete management of ticket lifecycle in the ITSM system with SLA compliance. Maintain a knowledge base and update support documentation. Google Workspace Email Administration Manage day-to-day...

Role & responsibilities Install, configure, and maintain desktops, laptops, and printers Troubleshoot hardware, software, and network issues Provide L1 support for end-users Manage OS installation and basic application setup Perform routine system checks and updates Escalate unresolved issues to senior engineers Maintain IT asset inventory and documentation

Deskside support, OS Installation, Outlook configuration, Windows troubleshooting, Ticketing tools, Knowledge on AD, VC Set up Excellent Communication Skills ( English) Only Immediate Joiners can apply Perks and benefits Both side cab facility, Insurance benefits etc.