2151 Ticketing Tools Jobs

Work as a Service Desk/ helpdesk/desktop support Engineer. Will provide technical assistance to Global users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct process and procedures. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations. What You Will N...

Job Description Client Support Specialist ( Rotational Night Shift ) Location: Keval Corporate Park, Chhani Road, Opp. Vadodara, Gujarat – 390024 What You Will Be Doing Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively. Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance. Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders. Maintain ownership of client issues through to resolution, even when coordinating with other teams. Collaborate with sales to...

Maintain the LIMS environment: routine maintece, support, troubleshooting and user helpdesk. Configure and customise the LIMS (e.g., workflows, test methods, sample types, reports) to meet laboratory business requirements. Develop reports, dashboards and data extracts from the LIMS for laboratory operations and management. Support integrations of LIMS with laboratory instruments, enterprise systems (ERP, MES, ELN) and other software. Ensure compliance with regulated environments (e.g., GMP, FDA 21 CFR Part 11, ISO standards) implement validation, audit trails, change controls. Work with stakeholders (lab scientists, quality, IT, vendors) to gather requirements, translate into functional spec...

What youll do: Assist in maintaining Temenos environments (Dev, Test, Prod). Support configuration, patching, and environment refresh activities. Monitor system health and escalate performance issues. Participate in COB (Close of Business) optimization efforts; monitor COB execution and follow up with the Temenos team in case of failures. Coordinate with the Temenos team to investigate and resolve PACS-related issues; assign appropriate priority levels and ensure timely follow-ups. Triaging incoming support tickets, categorizing issues, and ensuring timely resolution or escalation. Use ticketing tools such as JIRA to manage incidents, changes, and service requests. Manage user access and bas...

NoC Engineer L1 Support Overall 2- 3 years of experience in spanish language Key Responsibilities: Ready to work in 24*7 Work environment, manage NoC operations and incidents. Perform first level troubleshooting using tools and utilities to resolve network related issues Monitor network performance and validate alerts using monitoring tools; Contact and follow up Power companies for energy outages. Create, assign, and update the incident using ticketing tools Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions Follow-up with support teams on open incidents Severity 1 to 4 Incident triage, support, management, restoration, recommendations Triage technical and non-te...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Google Workspace Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system per...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : System Monitoring Tools & Techniques Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating wit...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Fortinet Solutions Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system p...

Designation - Remote Support Engineer. Experience - 0 - 1year (Freshers can also apply) Location - Andheri, Bhandup, and Mahape (Mumbai) Education - Any Graduate Notice period - Immediate (15 - 20 days) Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Managing the Desktop/Laptop/network Device and Servers Managing the monthly windows patches Managing antivirus and network devices Backup management (daily/weekly/monthly) Prepare and maintaining Audit related infra documents (ISMS) Coordinating with vendor till closure. Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. Experience in handling critical & VIP users. Remote technical support han...

We are urgently looking for IT Support @ Navasheva Location Payroll Adecco - Salary 20 K to 25 K Net + Food + Transport + PF Who we are looking for: Should have minimum 5-8 years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support. Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment. IT Support Technician Onsite Technology, End-User Support & Enablement Key Responsibilities: Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents /...

We are #hiring. Know you might be interested? Company Name : MNC Role - ( Service Desk or Tech support ) EXP : 1 to 6 Years Location: Chennai / Indore - Work From Office Only... ### This is fully for the Registration Process !!! For Interested Reply with below Needed Details for registration Process : (Puviarasu@navayuga-india.com ) - Outlook Email ID Total Exp : Relevant Exp : Current Location : Current CTC : Expected CTC : PAN Number ( Mandatory For Registering Process ): Role - ( Service Desk or Tech support) Notice Period: Date of Birth: Note : Direct On Roll and Permanent Position with the company ***Share your Resume and Above Details*** Role & responsibilities (JD) : Mandatory Skills ...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Bangalore Profile - Technical Support Executive Job locatio n - Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Yashashvi 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT INTE...

SPOC, Mo,update tickets logged, Provide first-level, Escalate to respective stakeholders on deviation of SLA, MIS Report, necessary approvals evidence attachments, Coordinate & Process compliance and training, Root Cause Analysis. Required Candidate profile 1-5 Yrs Exp, Exp. in IT Help Desk Services, IT Infrastructure Analytical skills, Communication and ITIL Process knowledge, Change Management & Release Management, documentation skills, MS Office.

Position : Global Support Associate Location: Greater Noida West (Work from Office) Experience: 3-5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off & All Sun Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM ( Drop facility after 9 PM) . About the Role We are seeking a proactive and customer-focused Global Support Associate to deliver world-class technical and customer support to our international clients. In this role, you will handle real-time queries through email, chat, and ticketing systems, ensuring fast response and effective resolution. Key Responsibilities Monitor and manage real-time issues reported during exams through Freshdesk (ticketing tool). Respond ...

Hiring Support Engineers (Freshers) to manage hardware/software issues. Troubleshoot networks, install systems, handle tickets & ensure smooth IT operations for end-users. Strictly looking for Freshers only. (Chennai based) Required Candidate profile Any Graduate/Diploma with basic OS, hardware & networking knowledge. Strong communication, problem-solving & eagerness to learn. Only Male Candidates Freshers (2022 - 2024 passed outs) can apply.

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Role & responsibilities good communication and should be technically strong with a basic computer knowledge Preferred candidate profile any year of passout any qaulification is fine if the candidate is willing to work in IT sector

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 *Khushi 7869457739 ## NO PLACEMENT ...

Looking for a Help Desk Call Coordinator to manage & coordinate incoming IT service requests & ensure timely resolution. The ideal candidate act as the first point of contact for users, log incidents, and track the progress of tickets until closure.

Act as the first point of contact for users reporting IT issues or requesting services Expertise in Troubleshooting and resolving technical issues related to hardware, software, networks and user accounts Required Candidate profile Provide remote support using remote access tools and follow documented procedures and knowledge base articles Participate in shift-based rotations to ensure 24x7 coverage where required

Role & responsibilities Role Name: - Desktop Support Engineer L2 Location- AMC 305 3rd floor Siddhivinayak complex near shivranjani cross road satellite Ahemdabad Type of Job: - WFO No of days working in a week: - 6 days Shift- 9 AM- 6 PM Preferred candidate profile Job Descriptions: - Desktop Support Engineer Key Responsibilities Advanced Troubleshooting: Diagnosing and resolving complex hardware, software, operating system, and network connectivity problems that L1 support could not handle. System Management: Performing installations, configurations, and upgrades of desktops, laptops, applications, and peripherals. Documentation & Knowledge Base: Creating and maintaining detailed documenta...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Good communication Tech S...

Urgent Hiring Associate Technical Analyst Sinhala Experience : 6 Months 3 years CTC : 4 LPA to 5 LPA Location : Bangalore Skills : Service Desk and Excellent in Sinhala (Sri Lankan) speaking Apply - ( + 91 8951858328 *: rohita.robert@adecco.com Operational hours 24/7 (Rotational Shifts) Process – Calls & Chats / Email / Requests Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months – 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Fluent in Sinhala and English. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abil...

Provide remote desktop and server support for users across multiple domains. Manage and maintain SCCM infrastructure including deployment, patch management, and reporting. Perform software distribution, OS deployment, and endpoint compliance management using SCCM. Monitor and troubleshoot SCCM client health, distribution points, and task sequences. Manage Active Directory (AD) objects including user accounts, groups, organizational units, and group policies. Handle domain join issues, authentication errors, and access rights management . Apply Windows updates, patching, and configuration baselines via SCCM. Collaborate with network, security, and server teams for escalated issues. Generate r...