3127 Ticketing Jobs

Job Purpose: The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams. Job Responsibilities: Essential Functions: Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up Analyze client needs and offer appropriate, tailored solutions Integrate and update content (text, images, videos) into the CMS Perform basic web updates using HTML, CSS/Sass, and JavaScript Assist with third-party widget or API integrations Collaborate with senior developers for com...

. Designation: Technical support Engineer-L1 Experience: 2-5 Yrs Education: B.E/B.Tech/BCA/BSC/BBA Location: CV Raman Nagar Bagmane Techpark, Bangalore Roles & Responsibilities: 1: Actively participates in support of incoming calls Continuously demonstrates a truly empathetic concern for customer issues 2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. Quickly identifies escalations and creates expectation alignment with customers 3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. Primary stakeholder to ensure our customers receive pr...

Role Overview As Support Manager you will be responsible for the initial triage of alerts, basic health monitoring, and handling user queries. Responsibilities Serve as the first point of contact for end-users via incident/ticketing system, phone, or email. Handle basic troubleshooting for common issues such as system access and application usage Monitor dashboards and alerting systems to manage real-time incident reporting and escalation. Perform initial diagnosis and classification of incidents and requests Execute pre-defined checks and scripts for server health monitoring Maintain communication with end users for status updates. Log, triage and prioritize incidents based on severity and ...

Lead the Network Operations Center team, optimizing monitoring systems and coordinating 24x7 alert management. Drive improvements in monitoring, incident handling, escalation processes and documentation. Ensure SLA targets are met. Responsibilities: Lead NOC operations and teams across shifts; manage escalations and act as technical escalation point for critical incidents. Optimize monitoring systems and implement automation to reduce alert noise. Coordinate major incident response, stakeholder communications and post-incident reviews. Oversee onboarding, training, and mentoring of NOC staff; develop runbooks and SOPs. Produce daily/weekly status reports and trend analysis for leadership. Co...

About Us Auditoria.AI is revolutionizing the Finance departments of Fortune 1000 companies with Generative AI-based Saas agents. We are the only company in this space with over two years of production-grade experience with LLMs , and our state-of-the-art application is integrated with key financial applications and corporate email systems in companies worldwide. Our investors include Workday, the 60+ Billion-dollar company recognized for its Responsible AI approach at the World Economic Forum in Davos, which has transformed the back office with cloud-based applications for Finance and HR, KPMG, the Global System Integrator with the highest Glassdoor reviews for professional services, and top...

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended t...

Business Intelligence Developer Mimecast is a global leader in unified email management, offering cloud services for email security, continuity, and archiving. The Analytics team at Mimecast is an exciting blend of business, data, and technology. Using a high-powered technology stack that includes Tableau, Snowflake and dbt, the Analytics team designs and develops enterprise-wide reporting, visualization and analytic solutions. We turn raw data into actionable insight and enable our stakeholders to make smarter, data-driven decisions. This individual will be part of a fast-paced, team-centric environment committed to delivering strategic and operational insight to key business executives and...

Customer Support Team Lead Summary of Position: The Customer Support Team Lead plays a dual role: providing world-class customer support while also serving as a point of guidance and escalation for the team. This position requires someone who can lead by example by taking tickets, resolving customer issues, and modeling empathetic, effective communication while also mentoring team members and ensuring consistency in service delivery. The Team Lead will help the team stay aligned with best practices, support knowledge sharing, and collaborate with internal teams to represent the customer s voice. Location: Ahmedabad or Pune Key Responsibilities Provide exceptional support by actively resolvin...

Extensive Calendar Management; Includes keeping a vigilance on Internal, External & Global meetings with Senior MD s & Partners as per the required Time zones. Help division in weekly review of sanity check and policy adherence of expenses, entitlement requests filed by others for MD approval. Schedule Connect sessions & Skip levels for the MD/Sr VP to stay connected with the junior level team. Review vendor payments on internal billing systems and track payment processing. Ensure all business regions & budget approvals are in place for the Teams upcoming business trips. Provide Monthly and quarterly Head Count and allocation report. Collate and circulate Weekly updates for the Global team. ...

Reservation Executive You are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibili...

Guest Service Excellence: Provide personalized, anticipatory service to exceed guest expectations. Attend to guests requests promptly and efficiently with attention to detail. Maintain a professional and polished demeanor at all times. Butler Services: Offer bespoke services including unpacking/packing, garment pressing, and personalized room set-up. Arrange dining reservations, transportation, and special requests as per guest preferences. Ensure guest comfort by promptly addressing any concerns or issues. Communication and Coordination: Liaise effectively with other departments to fulfill guest needs seamlessly. Maintain clear and concise communication with colleagues and supervisors. Atte...

Manages and coordinates all aspects of the group inventory management process PMS, Ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS. Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management. Attends revenue management, pick-up, pre-convention and other designated meetings as requ...

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consist...

About Business line/Function: Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter. Position Purpose An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The positions main purpose is to equip ISPL Operations with the ability to contribute to Continuous Improvement & driving of efficiency Program. Need experienced resources with a str...

Looking to onboard a skilled Reservation Manager with 4-6 years of experience in the hospitality industry, specifically at Holiday Inn New Delhi. The ideal candidate will have a strong background in managing reservations and ensuring exceptional customer service. Roles and Responsibility Manage and oversee the reservation process for seamless execution. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with other departments to ensure efficient operations and high-quality service delivery. Analyze and resolve complex issues related to bookings and reservations. Train and guide team members on best practices and procedures. Monitor and report on key pe...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

OrganizationGrand Hyatt Mumbai Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Assistant Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically, Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management Minimum 1 year work experience as Assistant Director of Rooms or 2 Years of experience as Fron...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...

Are you ready to use your domain knowledge to advance AIJoin us as a PhD Data Partner and work remotely with flexible hours We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field, TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worl...