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5.0 - 10.0 years

15 - 30 Lacs

pune, chennai, bengaluru

Work from Office

Role & responsibilities Skill Appian Developer Exp: 6 14 years Work location: Chennai | Bangalore | Mumbai | Pune | Noida | Coimbatore | Hyderabad Skill Name Certification Appian L1, L2, L3 Responsibilities •5+ years of experience in Appian •Experience in System/ Enterprise level architecture and designing. •Lead the build, test, and delivery of intelligent automation solutions using industry leading vendor technologies. •Collaborate with diverse onshore / offshore teammates on the software development process and agile methodologies. •Strong understanding, design and hands-on experience of Appian Objects such as Records, Reports, Tasks, News, Sites, Actions, Expression Rules, Constants, Query Rules, Web API, Interface Rules, CDTs, Process Models. Constants, Decisions, Integrations, Connected Systems, Data Stores, Groups, Feeds etc. •Have worked on one or more end to end Appian BPM implementation (Design/Develop/Deploy/Package) •Sound Knowledge of Appian Process/Solution and Infrastructure Architecture (Infrastructure Architecture must include knowledge of Appian In-Memory KDB Engines, Custom properties, Topology, Sizing, Scaling Vertically/Horizontally). •Sound Knowledge App Servers such as JBOSS, TOMCAT etc. and Web Servers such as Apache etc. •Sound knowledge of Authentication types and configuring them between various external systems. •Integration with Web Services (SOAP and REST both), ESBs such as MuleSoft • Hands- On Experience in writing Appian Plugins (includes Smart Services, Function Plugins and Servlet Plugins), Connected Systems and Component UI Plugins (Preferred) • Experience with Embedded SAIL and Portals. •Experience with J2EE Design Patterns such as JSPs, Java Servlets, EJBs, JDBC etc. •Ability to work within Safe Agile (Scrum/Kanban) Concepts and ability to understand and work using CICD Technologies such as Ansible, Jenkins, Bitbucket, GitHub, •Appian Lead Developer” certification is a MUST. •Strong communication and presentation skills, ability to provide right things to the client. •Provide support to consultants and clients and understand business issues and related challenges of the client’s organization and industry. •Supports the operations of the engagement team and management while performing as an integrated team member

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0.0 - 1.0 years

2 - 3 Lacs

noida, ghaziabad, delhi / ncr

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100+ Voice Process Opportunities are available for a TOP MNC located Noida. No of Positions: 150 ---------------------- Salary: 19K in hand Graduates & Undergraduates can apply Freshers & Experienced candidates can apply. Comfortable Shifts. Should have good language proficiency. Job location: Sector 128 , Noida. CONTACT IMMEDIATELY. ------------------------------------------- Senior HR Manisha - 9541651940 ( Call & WhatsApp your Resume) Email: manishadembi223@gmail.com NO CHARGES PLEASE REFER FRIENDS & COLLEAGUES

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2.0 - 10.0 years

3 - 7 Lacs

chennai

Work from Office

Roles & Responsibilities : Candidates with Minimum 2+ Years of experience in AML level 1 detection is mandatory Review of assigned alerts and document findings using the AML alert management system. Review of Manual referrals generated by different areas of the bank. Review and analysis on Low, Medium and High Risk accounts Conduct enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools. Interact with Bank management on suspicious transactions conducted by customers. Prepare and review Loan accounts, RDC (Remote Deposit Capture), Wire Transfers and Monetary Instrument reports Use transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity. Perform detailed analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products. Maintain a strong investigative skills; the ability to work independently, demonstrated extensive banking and Compliance knowledge. Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds.

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2.0 - 4.0 years

3 - 4 Lacs

pune

Hybrid

Position: Engineer-Product Support Job Location : Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision is to be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employees to think big to dynamically improve our products and services. Execution: We encourage employees to take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact This position requires you to take full accountability ownership and resolution of all problems concerning our Telecom Expense Management Applications Liaison with Product team and Engineering Teams to solve/report any Product Issue Create appropriate knowledge base articles to update the knowledge base library What Does team do The Department of ITOPS is primarily responsible for Supporting all Application related Issue i.e. Managing access, Logins, Configurations. Liaison with the Product Team and the engineering team to assist in resolving product related issues. Handle Change Request related to product and process. Coordinate with cross functional teams to triage issues correctly. What will you do Understand Sakon Device Application and key functionalities required for a regular functioning and Operations. Identify Product Design, identify customer requirements, and provide feasible solutions Proper documentation of the incident/request and take ownership to drive it till resolution. Coordinate with different stake holders to get the resolution or latest updates of the open issues. Communicate escalations /Issue to Ops Manager in a timely manner, ensuring that communication is professional and accurate. Regular follow up on the open requests/incidents and maintaining tickets SLA (service level agreement). L1 Troubleshooting of the reported incident before routing it to concerned team for the resolution. Maintain Daily report of Tickets received and Resolved Good analytical and problem-solving skills. Updating self-help documents so customers/employees can try to fix problems themselves. Candidate should be able to work in any shift which includes Weekends too. Also provide On Call support whenever required. Our Expectations Candidate should be very good in both oral & written Communications and should have good Analytical skills. Good understanding of web based applications Hands-on experience with any of the ticketing tools. Should have advanced MS EXCEL skills like (Pivot table, Vlookup, Hlookup, etc) Should be able to find/understand data gap with the help of excel tool. Should have experience: 2-4 years The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee wellbeing activities Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

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3.0 - 8.0 years

0 - 3 Lacs

mumbai

Work from Office

Job Description for Patch Administrator personnel at NABARD HO. Minimum qualification: Graduate or BE in Engineering or equivalent Work Experience: 2 – 3 years’ experience in IT Windows Server, Patch and Antivirus Administration Must to have: 1. Good knowledge of Client Management Tool (Manage Engin, End point central - preferred one, WSUS and SCCM) 2. Hands on Patch Management /software deployment, OS deployment. 3. Windows Server and Desktop Operating system Troubleshooting. 4. Patch / Release / Configuration / Change Management Good to have: 1. Active directory knowledge 2. Windows Server Troubleshooting knowledge. 3. DNS, DHCP Knowledge 4. Windows OS Scripting (Task Automation) using PowerShell, BAT files etc. 5. VMware/Hyper-V Management & Troubleshooting knowledge

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3.0 - 5.0 years

6 - 12 Lacs

bengaluru

Hybrid

4 to 5 years relevant experience in mobility and immigration. Technical | Domain Related Skills: US Markets knowledge L1 / B1/B2/ H1 Visa. Well aware of drafting petitions for L1/ H1 visa Must have a knowledge on conducting L1 mock interviews End to End Work permit process for EMEA (specific to UK & I), Germany, Nordic & Netherlands Note-6 Months Contract

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5.0 - 14.0 years

3 - 8 Lacs

chennai

Work from Office

Candidate Expectation and Job Responsibilities Candidates with min 1 – 8 years of experience in AML - Transaction Monitoring AML level 1 detection is mandatory Review of assigned alerts and document findings using the AML alert management system. Review of Manual referrals generated by different areas of the bank. Review and analysis on Low, Medium and High Risk accounts Conduct enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools. Interact with Bank management on suspicious transactions conducted by customers. Prepare and review Loan accounts, RDC (Remote Deposit Capture), Wire Transfers and Monetary Instrument reports Use transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity. Performed detailed analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products. Maintain strong investigative skills; the ability to work independently, demonstrated extensive banking and Compliance knowledge. Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds. Should be flexible for night shifts Note Chennai Walk in Drive-candidates available for walk in drive in Chennai on 13th Sept (Saturday) can only apply Notice period-0-60 days only Flexible with any shifts including night shift

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3.0 - 8.0 years

1 - 5 Lacs

gurugram, manesar

Work from Office

Role Overview The L1 Shift Engineer is responsible for providing first-level monitoring, troubleshooting, and support for network, LI system, and security infrastructure. This role ensures smooth operations of critical services in a 24x7 environment and escalates issues to higher-level teams when required. Key Responsibilities Monitoring & Operations Monitor network devices, servers, applications, and systems Ensure uptime of critical LI infrastructure as per SLAs. Incident Management Log, track, and resolve L1 incidents and service requests within defined timelines. Perform initial diagnosis, apply standard fixes, and escalate to L2/L3 teams when required. Shift Operations Execute daily health checks, backups, and routine maintenance tasks. Maintain shift handover logs with complete incident details and actions taken. Compliance & Documentation Adhere to SOPs, LI policies, and regulatory guidelines. Update knowledge base and maintain accurate incident documentation. Collaboration Coordinate with cross-functional teams (network, security, systems, applications) for issue resolution. Provide timely updates to stakeholders on incident status. Required Skills & Qualifications Diploma / Bachelors degree in IT, Electronics, Telecommunications, or related field. Basic knowledge of networking (TCP/IP, DNS, DHCP, routing & switching). Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Zabbix, or similar). Understanding of Windows/Linux OS basics. Good troubleshooting and problem-solving skills. Willingness to work in 24x7 rotational shifts . Strong communication and documentation skills.

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5.0 - 14.0 years

3 - 8 Lacs

chennai

Work from Office

Roles and Responsibilities : Review of assigned alerts and document findings using the AML alert management system. Review of Manual referrals generated by different areas of the bank. Review and analysis on Low,Medium and High Risk accounts Conduct enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools. Interact with Bank management on suspicious transactions conducted by customers. Monitor transactions for suspicious activity and investigate alerts to identify potential AML risks. Conduct thorough analysis of transaction data to determine whether it meets the criteria for reporting under anti-money laundering regulations. Collaborate with internal stakeholders to resolve issues related to transaction monitoring and provide guidance on AML policies and procedures. Develop and maintain knowledge of regulatory requirements, industry trends, and emerging threats in order to stay up-to-date on changes in the field. Job Requirements : 4 years of experience in Transaction Monitoring or a related field (AML/KYC). minimum 2 years of experience in AML level 1 detection is mandatory Strong understanding of anti-money laundering regulations Flexible with any shift including nightshift Notice period-immediate joiners -60 days

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14.0 - 24.0 years

0 - 0 Lacs

navi mumbai, mumbai city, thane

On-site

Post- Lead Application Support - OFSAA Job Location - Navi Mumbai Working days - 6 days & Alternative Saturday off Salary range - 32LPA Industry - Banking Job Description: To lead the support, maintenance, and enhancement of OFSAA modules and infrastructure, ensuring high availability, performance, and compliance of financial analytics systems used across the organization. Responsibilities: Managerial Responsibilities: Provide expert-level support for OFSAA modules including ALM, FTP, PFT, LRM, and Risk Analytics. Manage L1 and L2 support for OFSAA applications and interfaces, coordinating with OEMs for bug fixes. Act as liaison between technology and business teams for updates and changes. Oversee vendor management, service levels, and performance. Lead incident, change, and problem management. Mentor support teams, assign tasks, and conduct training. Coordinate with InfoSec for system hardening, penetration testing, and patching. Functional Responsibilities: Monitor system performance and ensure optimal functioning of OFSAA environments. Ensure systems meet regulatory and compliance standards (e.g., Basel, IFRS, local regulations). Maintain technical documentation, SOPs, and audit trails. Participate in internal and external audits related to OFSAA system. Collaborate with business/Operations users and IT helpdesk to resolve day-to-day issues. Ensure adherence to ITIL standards for incident, change, and problem management. Maintain technical documentation including workflows, system processes, and compliance reports. Collaborate with InfoSec and audit teams to ensure regulatory compliance. Oversee regular system audits, patching, and disaster recovery testing. Support DR drill execution as along with surround systems. Support for enhancements and production support fixes. Support for VAPT mitigation and audit observations (internal, regulatory) Qualifications : Qualification Needed: MCA/ M.TECH/ B.TECH Min Exp: 14 years 10+ years of experience in OFSAA application support and IT operations. Should be having good knowledge in managing OFSAA Support for 3-5 years. Experience in managing Production and UAT environments. Certifications : Oracle OFSAA, ITIL, PMP. If you feel suitable call or Whatsapp - 8828196471

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8.0 - 13.0 years

0 - 0 Lacs

kochi, pune, chennai

Hybrid

Appain Lead L1/L2 Certified

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3.0 - 6.0 years

6 - 16 Lacs

bengaluru

Hybrid

MyCargoGate is a fast-growing Swiss company providing a cutting-edge digital solution for customs clearance in the e-commerce logistics sector. Our platform supports international operators in streamlining cross-border shipments, ensuring compliance, and improving delivery efficiency. We pride ourselves on a collaborative, innovative, and supportive work environment. Our IT teams are based in Bangalore and Europe, with an operational presence in New Delhi . We are looking for a skilled and motivated Support Agent (Level 1 & 2) to provide high-quality technical support to our internal users, mainly logistics operators, who rely on our platform for their daily operations. You will act as a key player between our operations and development teams, ensuring that technical issues are addressed swiftly and that users are empowered to make the most of our tools. You will also directly work on incident or request resolutions by updating JSON files, running SQL commands or Python scripts. You will also be involved in system validation and testing of new releases, ensuring the product's stability and reliability. We use Jira Service Management to manage support tickets. Roles and Responsibilities: Provide Level 1 and Level 2 support to internal users (logistics operators) using our customs clearance digital solution. Troubleshoot technical issues and escalate complex cases to the development team when necessary. Use SQL and support tools to investigate and resolve data-related queries and issues. Contribute to validation and testing of new system releases , identifying bugs and ensuring proper functionality before deployment. Maintain detailed documentation of issues, resolutions, and system behaviours. Collaborate closely with the development team , providing feedback and suggestions for continuous improvement. Participate in training sessions and help improve support documentation and user guides. Key Requirements: 3+ years of experience in a technical support or application support role. Knowledge of SQL for troubleshooting and analysis. Comfortable working with complex systems and understanding software architecture. Ability to manage multiple tickets/issues while maintaining clear communication and prioritisation. Experience in system validation/testing (manual or automated (Python) is a plus). Strong analytical and problem-solving skills. Team player with excellent communication skills. Fluent in English (German or another language is a plus). Experience in logistics or customs is a plus, but not mandatory. What We Offer: A hybrid working model combine remote work with regular in-office collaboration. A friendly and supportive work environment that values your ideas and input. The opportunity to work with cutting-edge technologies in a rapidly evolving industry. A chance to be part of a dynamic team building innovative solutions for the e-commerce logistics space.

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5.0 - 10.0 years

6 - 12 Lacs

hyderabad, chennai, bengaluru

Work from Office

Job Title: International Mobility Partner & Case Specialist Location: Capgemini, Bangalore Office Shift Timing: 2:00 PM 11:30 PM IST Experience: 4–12years Education: Bachelor’s degree (mandatory) Approval: Pradeep Setlur / Franois Chevrier Employment Type: Full Time Job Description We are looking for a highly skilled and proactive International Mobility Partner & Case Specialist to join our team. This role is critical in ensuring seamless international assignments and immigration processes, particularly for North America. The ideal candidate will bring deep expertise in U.S. business immigration and a strong ability to manage high-volume, high-impact cases with precision and professionalism. Key Responsibilities Lead proactive risk assessments related to visa dependencies and business continuity. Develop and implement mitigation strategies including visa extensions, Green Card initiations, and escalation protocols. Collaborate with business leaders to optimize workforce planning using visa-based talent. Track immigration and mobility budgets in partnership with Finance. Act as a trusted advisor to business units, delivering simplified and scalable immigration solutions. Assist in solutioning international assignments, especially to North America. Serve as a Subject Matter Expert in U.S. employment-based immigration (H-1B, L-1). Review employee eligibility and guide them through internal immigration processes. Draft and review petitions, LCAs, and supporting documentation. Ensure compliance with internal policies and immigration regulations. Maintain accurate tracking of applications and provide timely updates to stakeholders. Coordinate with internal teams (LCA, C&B, Reviewers) as needed. Stay updated on immigration rules and policies. Respond to employee and business queries within 24 hours. Required Skills 3–7 years of experience in U.S. business immigration (H-1B, L-1). Strong petition drafting and documentation review skills. Excellent communication and stakeholder management. Ability to work independently and collaboratively. High attention to detail and time management. Experience with international assignment transfers and end-to-end U.S. & Canada immigration processes. Proficiency in MS Office (Excel, Word, PowerPoint). Strong analytical and data navigation skills. Growth mindset with a commitment to continuous learning. Why Join Us? Be part of a global team driving strategic mobility solutions. Work in a dynamic, fast-paced environment with high visibility. Opportunity to grow your expertise in international mobility and immigration.

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1.0 - 6.0 years

6 - 8 Lacs

chennai

Work from Office

We have vacancy VMWare for technical support - US voice process. Excellent communication. L2-Tech support process Any graduation is ok but see in computer science CCNA Certificate is must Minimum -1yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

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1.0 - 6.0 years

6 - 8 Lacs

chennai

Work from Office

We have vacancy VMWare for technical support - US voice process. Excellent communication. 1 lakh joining Bonus + 8 lpa max salary L2-Tech support process- Any graduation is ok but see in computer science CCNA Certificate is must Minimum -1yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred 1 lakh joining Bonus will be given to candidates who joins immediately Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

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2.0 - 5.0 years

0 Lacs

bengaluru

Work from Office

Linux (Red Hat) administration experience AWS Cloud knowledge DevOps/CI-CD tools (Jenkins, Git, Docker, Ansible) Networking basics (TCP/IP, DNS, firewalls) Strong problem-solving & communication; RHCE/AWS certs preferred

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5.0 - 8.0 years

4 - 6 Lacs

mumbai

Work from Office

Designation Networking Trainer Location: Mumbai Mode: Offline (Classroom Training) Duration: 40 Days (8 Hours/Day) About the Role: We are looking for an experienced Networking Trainer who can deliver structured training sessions covering core networking, operating systems, scripting, and virtualization fundamentals. The trainer will be responsible for delivering both theoretical knowledge and practical hands-on sessions, ensuring learners gain real-world skills. Key Responsibilities: Deliver engaging offline classroom training sessions on networking, system administration, and related technologies. Prepare training materials, labs, and assessments to ensure interactive learning. Guide students through hands-on practical and real-world simulations. Conduct periodic assessments and provide constructive feedback. Mentor learners on industry expectations, certifications, and interview preparation. Training Modules & Duration: Module Duration Hardware 1 Day Network Fundamentals 3 Days Windows Fundamental 2 Days Linux Fundamental 2 Days Fundamental Assessment 1 Day Network Administration 9 Days Network Assessment 0.5 Days Linux Administration 6.5 Days Shell Scripting 1 Day Windows Administration 6 Days PowerShell Scripting 1 Day Overview of Database (Oracle & SQL Server) 2 Days Core Assessment 1 Day Basics of Virtualization & Cloud Overview 2 Days L1 Preparation & L1 Test 2 Days Total Duration 40 Days Requirements: Proven experience as a Networking / System Administration Trainer. Strong knowledge of Networking, Windows/Linux Administration, Virtualization, and Cloud Basics. Hands-on expertise in scripting (Shell, PowerShell) and database fundamentals (Oracle/SQL Server). Excellent presentation and mentoring skills. Ability to simplify technical concepts for learners at different levels. Perks & Benefits: Opportunity to work with a reputed training organization. Exposure to industry-driven curriculum. Competitive compensation. How to Apply: Interested candidates can share their updated CV at: phulsinge@sevenmentor.com 9172939470

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1.0 - 6.0 years

4 - 8 Lacs

chennai

Work from Office

We have vacancy VMWare for technical support - US voice process. Excellent communication. Process name -VM Ware L1 & L2 -Tech support process Any graduation is ok but see in computer science CCNA Certificate is must Minimum -1yr exprience is must US Shift timing Both way cab provided 5 days working 2 days rotational week off Immediate joining preferred Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

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1.0 - 5.0 years

2 - 4 Lacs

pune

Work from Office

Any Graduate with min 1 Year of exp in technical support Shifts :- Rotational Shifts Ctc :- 2.5 LPA - 4 LPA + Inc Location :- Pune For more Info call or whatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with min 1 Year of exp in technical support Excellent communication Skills Immediate joiners Perks and benefits Cab Facilities Performance based Inc

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1.0 - 6.0 years

3 - 4 Lacs

pune, bengaluru, delhi / ncr

Work from Office

Technical Support Executive - Only International BPO Experienced Candidates 5 Days Working Rotational Shift Salary up to 4.5lpa Job Location - Gurgaon, Bangalore, Pune Required Candidate profile Any Technical Support Exp. or Any International BPO Exp. with good Tech knowledge Good Communication Skills Immediate Joiners Call & WhatsApp HR Fiza - 8400757681

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1.0 - 6.0 years

2 - 4 Lacs

pune

Work from Office

Any Graduate with 1 year of exp in Technical Voice Process Salary :- 4 LPA + Inc Location :- Pune Immediate joiners For more Info Call or WhatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with 1 year of exp in international voice Process in technical support Immediate joiners Excellent communication skills Perks and benefits Cab Facilities Performance based Inc

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0.0 - 3.0 years

2 - 7 Lacs

mumbai, pune

Work from Office

we have urgent opening for networking engineer qualification - BE / BTECH Computer / IT / ELECTRICAL /E &TC CCNA CERTIFIED REQUIRED Salary - 2.4LPA to 8.2LPA call us for more information - 7709177496 Required Candidate profile CCNA CERTIFIED REQUIRED

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2.0 - 4.0 years

0 - 0 Lacs

pune

Work from Office

looking for Technical Support Specialist with our Fintech client with below tech stack Expertise in SQL, Linux, scripting, Postman, API, banking domain Exp required - 2 to 4yrs Job Location- Kalyani Nagar Work Mode- work from office 24/7 support

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5.0 - 9.0 years

7 - 11 Lacs

mumbai

Work from Office

As a Senior Employee Support Analyst, you will support a diverse set of Products and Services within an agile cross-functional product development team. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role along with providing feedback and input to help shape the modernizing and building better products. The team is passionate about keeping our systems modern, reusable, and maintainable. You will be shaping the future of Morningstar DBRS’s Products and helping to make Morningstar DBRS a technology-first environment. The role will be to work with team members in North America and Mumbai and support DBRS Morningstar’s global offices. Responsibilities • Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders. • Research to identify issues; provide timely resolution, and communication of outcomes to all appropriate team members. • Communicate effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences. • Build a knowledge base for end-users and support analysts • Make software improvement recommendations to enhance user experience and increase support analyst autonomy. • Track, evaluate, and determine resolution approach for credit products and underlying data issues. •Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution. • Articulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary. • Think strategically when it comes to understanding client requirements, problem-solving, and project management skills Requirements: • 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support. • 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript framework • 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS). • Ability of troubleshooting applications independently with multiple concurrent priorities. • Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team) • Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc. • Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc. • Excellent communication skills – verbal, listening, reading, writing • Availability to work on rotation shifts between NA American & Australian shifts Qualifications: • A bachelor’s degree in computer science or related field Good to have: • Demonstrated domain knowledge in financial/investment data, and/or analytics • Working knowledge of monitoring tools e.g., Splunk, New Relic etc. Morningstar DBRS is an equal opportunity employer

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1.0 - 6.0 years

3 - 5 Lacs

noida, gurugram, delhi / ncr

Work from Office

We have 200+ active positions for TECHNICAL VOICE PROCESS for a NO 1 MNC at Gurgaon Salary : 34.4K inhand + Incentives and Both side cabs Experience Required : Candidates with ANY KIND OF TECHNICAL EXPERIENCE background can apply. Minimum 1 year of experience is mandatory. We are hiring for US based Technical process. Should have good+ communication skills Shifts: Evening/ Night Shifts with both side cabs Looking for immediate joiners ----------------------------------------------------------------- Please Contact ASAP for details Sr HR Ankita - 8077879468 ( Call & Please share the details on WhatsApp as well) Email : ankibisht12345@gmail.com EASY INTERVIEWS NO CHARGES *** TOUCH CONSULTANTS

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