30 Vpn Troubleshooting Jobs

Who We Are: unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At UnifyCX, we're redefining the nexus between technology and human-centric services. Our team, backed by founders with a history of successful IPOs, specializes in real-world AI solutions revolutionizing customer experience (CX). Our approach uniquely combines innovative AI with a human touch, empowering small to medium-sized businesses with scalable, efficient services. Job Overview Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support. Chat Support (billing and technical support): • Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language. • Complete a maximum of 3 chats simultaneously. • Maintain an average response time in line with SLAs. Ticket Support (billing and technical support): • Respond to tickets using clear and concise language. • Utilise appropriate canned responses ensuring all customer questions have been sufficiently answered. • Move tickets to the correct department/queue. • Product Knowledge: • Develop and maintain a thorough understanding of our product features, updates, and improvements. • Be prepared to relay accurate, detailed information to assist customers effectively. • Troubleshooting: • Diagnose customer issues, utilise internal resources to resolve problems, and escalate cases that require advanced support. • Record all troubleshooting steps and findings in account notes. Documentation: • Maintain clear and organised account notes on every interaction/escalation. Customer Satisfaction: • Deliver prompt, accurate, and professional service in all interactions. • Strive for first-contact resolution and aim to meet or exceed customer expectations. Feedback Loop: • Report recurring issues, feature requests, and other feedback to HQ to drive product improvements. Process Adherence: • Follow all processes and procedures. • Keep up to date with updates and changes. • Follow all quality and quality feedback processes. Core Requirements: • Experience: Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products. • Communication Skills: Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly. • Technical Aptitude: A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues. • Customer Service Orientation: A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions. • Adaptability: Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment. • Attention to Detail: High level of organisational and documentation skills to ensure accurate account notation. Desired Skills • Knowledge of VPN • Knowledge of Antivirus • knowledge of Desktop engineers • Candidate who has worked as Software as service product • Tickets and chat hybrid experience • Good written and comms skills • Willing to work in 24/7 shif

Required - Min 2 years exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 6LPA US Shifts Immediate joiners Drop your cv on - 8529546798

As a Sr Network Engineer, you will play a crucial role in monitoring and troubleshooting network issues within a 24x7 operations environment. Your responsibilities will involve utilizing your hands-on experience in Routing, Switching, and SD-WAN, complemented by your CCNA certification. You will be accountable for real-time network monitoring, resolving incidents at the L1 level, and escalating complex issues to higher-level engineers. You will monitor the network infrastructure to ensure uptime through NMS tools, conduct troubleshooting on network problems related to Routing, Switching, and SD-WAN, and analyze network alerts, logs, and performance metrics to proactively identify potential issues. Collaboration with internal teams and ISPs for incident resolution and escalations will be a key aspect of your role. Additionally, you will assist in configuring and maintaining network devices such as routers, switches, firewalls, and SD-WAN equipment, while also maintaining detailed documentation of network incidents, configurations, and troubleshooting steps. Moreover, you will provide initial support for LAN, WAN, VPN, and Wireless Network issues, adhere to ITIL-based incident management and escalation procedures, and showcase your expertise in Routing Protocols (OSPF, BGP, EIGRP), Switching Technologies (VLAN, STP, VTP, EtherChannel), as well as SD-WAN technologies (Viptela, Cisco SD-WAN, or similar). Your familiarity with network monitoring tools such as SolarWinds, PRTG, Zabbix, and basic understanding of firewall policies and VPN troubleshooting will be beneficial in this role. To qualify for this position, you must hold a CCNA Certification (Mandatory), with CCNP Training being preferred, and possess a minimum of 5 years of experience in network operations (NOC) or IT infrastructure support. Strong analytical and problem-solving skills, along with a willingness to work in rotational shifts within a 24x7 environment, are essential requirements for this role.,

Total Exp : 0-3yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Bangalore, sarjapur Venue_ S4, Doddakannelli, Kaikondrahalli, Sarjapur Road, Bengaluru, Karnataka 560035 Tuesday, Wednesday and Thursday 10 am onwards ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-4 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

ole- Technical support engineer Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US contact Divya - 9828965875 Email- divyaghrs7@gmail.com

We are looking for a dynamic and detail-oriented Command Center Incident Response Engineer to join our 24x7 Security Operations team. The ideal candidate will have hands-on experience in incident response, network security administration, and Wintel (Windows + Intel) security operations at an L2 level. This role is critical in ensuring real-time monitoring, triage, and resolution of security incidents across enterprise environments. Key Responsibilities: Operate within a 24x7 Command Center environment to monitor and respond to security alerts and incidents. Perform L2 triage and analysis of security events using SIEM, EDR, and other monitoring tools. Escalate and coordinate with L3 teams for complex incidents and threat containment. Administer and troubleshoot Windows Server environments, Active Directory, and related services. Support network security operations including firewall rule reviews, VPN troubleshooting, and IDS/IPS monitoring. Maintain incident response documentation, shift handover reports, and playbooks. Collaborate with IT infrastructure teams to ensure timely patching and vulnerability remediation. Participate in periodic threat hunting and proactive security assessments. Ensure compliance with internal security policies and external regulatory requirements. Required Skills & Qualifications: 35 years of experience in a Security Operations Center (SOC) or Command Center environment. Strong understanding of Windows Server administration (L2 level) including AD, GPO, DNS, DHCP. Hands-on experience with network security tools and concepts (firewalls, proxies, IDS/IPS, VPNs). Proficiency with SIEM platforms (e.g., Splunk, QRadar, Sentinel) and EDR solutions. Familiarity with incident response frameworks (e.g., NIST, SANS). Ability to analyze logs, network traffic, and endpoint data to identify and respond to threats. Strong communication skills and ability to work in a high-pressure, fast-paced environment. Preferred Certifications: Security+ CEH Microsoft Certified: Security Operations Analyst Associate ITIL Foundation CCNA Security MCSA: Windows Server

Responsibilities: Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to existing documentation. Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs. Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed. Technical Skills Required: Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc Strong understanding of routing protocols: OSPF, BGP, EIGRP etc Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc). IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis. Exposure to Syslog, SNMP, and basic scripting for automation/log parsing. Proficiency with CRM tools like Salesforce or Zendesk. Preferred Qualification: WatchGuard Certified System Professional (WCSP Firebox) or any firewall certifications. CompTIA Network+ / Security+ Cisco CCNA Security Qualifications 1 to 3 years of relevant work experience in Network Security product. BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university Important Notes: Comfortable in Rotational Shifts and 5 Days Onsite Looking for Immediate Joiner's

Responsibilities: Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to existing documentation. Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs. Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed. Technical Skills Required: Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc Strong understanding of routing protocols: OSPF, BGP, EIGRP etc Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc). IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis. Exposure to Syslog, SNMP, and basic scripting for automation/log parsing. Proficiency with CRM tools like Salesforce or Zendesk. Preferred Qualification: WatchGuard Certified System Professional (WCSP Firebox) or any firewall certifications. CompTIA Network+ / Security+ Cisco CCNA Security Qualifications 1 to 3 years of relevant work experience in Network Security product. BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university Important Notes: Comfortable in Rotational Shifts and 5 Days Onsite Looking for Immediate Joiner's

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Architects are the key link between Kyndryl and our clients. Youre in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. Youll be there from the start of a project understanding whats needed and figuring out the best technical solution. And youll be there at the finish, delivering the right product on time and within budget. As an Infrastructure Architect, youll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, youre the subject matter expert consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, youre the tech leader for implementation. At Kyndryl we support all major cloud platforms, so youll get the chance to use everything you know and then some. Youll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. Youll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. Youll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients. Your future at Kyndryl This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. Its a great chance for database administrators or other techs to break into the cloud. Its also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, youll find the opportunity here. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical And Professional Experience 8+ Years of experience in Palo Alto firewalls, experience Cisco firewalls and Checkpoint. Experience in identifying troubleshooting and resolving any hardware, software or configuration related incidents observed on any equipment across network. Experience in preparing the Method of Procedure for any configuration changes and follow Change management procedures. Hands on experience and Knowledge and working experience on Cisco, Palo Alto Security Products (Firewall & IPS) is an added advantage. Experience in Firewall and VPN troubleshooting. Responsible for leading any planned scheduled maintenance activities. Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration. Resolve Customer Escalations and Act as a key SPOC for L3 Incidents. Experience of Global | Build and Manage | Tech skills/exp Enterprise IT application experience Preferred Technical And Professional Experience Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to detail Certifications needed: CCNP Security, Palo alto Network security, Checkpoint , certification Being You Diversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact&aposs Kyndryl email address. Show more Show less

As an End User Services Manager at our company, you will lead a team of IT professionals to provide high-quality support and services to end-users. With over 10 years of experience in end-user support and services management, you will be responsible for driving process improvements and ensuring compliance with ITIL best practices and industry standards. Your role will involve managing incident and service request management processes, collaborating with other IT teams, and analyzing end-user services metrics and performance. You will develop and implement end-user support strategies, manage budgets and resource plans, and communicate ongoing strategies with various business functions. Key Responsibilities: - Lead and manage a team of End User Services Engineers and specialists - Deliver high-quality support and services to end-users - Develop and implement end-user support strategies and process improvements - Analyze and report on end-user services metrics and performance - Manage budgets and resource planning - Collaborate with other IT teams for seamless service delivery - Establish partnerships with key stakeholders Qualifications: - Minimum 10 years of experience in end-user support and services management - Bachelor's degree in Computer Science, Information Technology, or related field - Experience with IT service management tools such as ServiceNow - Proficiency in troubleshooting technical issues and providing outstanding customer support - Knowledge of O365 Suits Applications, mobile devices, MDM solutions, and ITIL best practices - Previous experience in the Life Sciences/Healthcare industry is preferred We are a diverse team dedicated to sparking discovery and elevating humanity. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress. Apply now and become a part of a team that values excellence, innovation, and personal growth.,

Job Title: Desktop Support Engineer (L1 & L2) Experience: 3 to 6 Years Location: Noida Work Type: Full-time | Onsite Shift: Rotational (as per client requirement) Role Overview: We are seeking a Desktop Support Engineer with 36 years of hands-on experience in L1 and L2 support to join our IT team. The candidate will be responsible for maintaining, troubleshooting, and supporting end-user systems and related hardware/software environments. Key Responsibilities: Provide L1 & L2 technical support to end users for hardware, software, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and mobile devices . Troubleshoot Windows OS, MS Office, Outlook/Exchange, and basic networking issues . Manage user accounts, profiles, and permissions through Active Directory . Handle incident and service request tickets using ITSM tools like ServiceNow, BMC, JIRA , etc. Provide remote and onsite support as required. Install, configure, and troubleshoot VPNs, LAN/WAN, and Wi-Fi connectivity. Ensure timely resolution of issues within defined SLAs. Support software deployments, updates, and patching . Escalate unresolved issues to L3 support or vendors as needed. Maintain asset inventory and documentation of support processes. Required Skills & Experience: 3–6 years of experience in Desktop Support / IT Support roles. Strong knowledge of Windows 10/11 , Microsoft Office Suite, Outlook/Exchange. Experience with Active Directory, DNS/DHCP basics, VPN, and remote support tools . Familiarity with ticketing systems and SLA-driven environments. Good communication and interpersonal skills. Ability to support users in a corporate enterprise environment . Nice to Have: Certifications like MCP, MCSA, CompTIA A+/N+, ITIL v4 . Knowledge of IT asset management . Experience in supporting video conferencing tools (Zoom, Teams, etc.) . Exposure to tools like SCCM , software deployment, or disk imaging. Role & responsibilities

Hiring for Technical Voice support Must have min 2y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)

We Are Hiring: Junior IT Network and System Administrator (0 - 1 Year Experience) Role & responsibilities Install, configure, and maintain servers, network devices, desktop/laptop systems, and other IT hardware/software components. Monitor system performance, troubleshoot issues, and ensure high availability, data integrity, and security compliance. Provide technical support to end-users through ticketing tools, ensuring timely resolution and regular status updates. Coordinate with hardware vendors (e.g., Dell, HP, Lenovo) and service providers for technical support, AMC, and procurement. Manage IT asset lifecycle, maintain accurate inventory records, and ensure periodic audits. Deploy and update antivirus solutions across the organization. Assist in routine data backups, restorations, and user data migrations. Provide support for MS Office Suite (including Office 365) and Google Workspace (GSuite) applications. Perform operating system installations via USB or network boot and manage new system deployments. Troubleshoot and resolve IT-related incidents efficiently to minimize downtime and disruption to operations. Handle floor-level IT operations and provide on-site technical support as required. Maintain proper documentation related to IT assets, incidents, and configurations. Preferred candidate profile Hands-on experience with monitoring tools, log analysis, and system alerts. Strong documentation skills and familiarity with IT policies and procedures. Excellent interpersonal and communication skills to work effectively with internal teams and external vendors. Proactive and self-motivated, with the ability to prioritize tasks and handle multiple issues simultaneously. Location: Navin's Presidium 103, B Block, 4th Floor, Nelson Manickam Rd, Aminjikarai, Chennai, Tamil Nadu 600029 Employment Type: Full-Time Joining: Immediate Joiners Preferred Contact Person : 7305825551

"NTT DATA- Helpdesk Associate - Looking for Immediate Joiners-Bangalore " Role & responsibilities Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users • Work with our internal IT Teams on system testing, integration and maintenance. • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. • Willing to learn & grow in other IT Business areas Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviors include: Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc. Preferences: - Optional (nice-to-haves) Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do - ITIL foundation certified Flexible Willing to work in a Rotational 24*7 Perks and benefits * Health Insurance Covered up to 5 Lak * Cab Facilities available * Time - Off Benefits * Wellness Benefits

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 4 LPA -- FOR 1+ Years of Exp FOR BANGALORE LOCATION:- Salary Structures: Rs 4 LPA -- FOR 1 Year of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . FAREEHA -- 8528371817 YAGANSHI --- 9821182648 LAIBA -- 99654201996 AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 SIYA-7565006262

Share Your Updated Resume On Whatsapp : 9560442606 Roles & Responsibility - Technical Support Executive Troubleshooting and Problem Solving: Identifying and resolving technical issues, including hardware, software, and network problems. Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction. Installation and Configuration: Setting up and configuring new hardware and software, including testing compatibility with existing systems. Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices. Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed. Escalation : Knowing when and how to escalate complex issues to higher-level support teams. System Monitoring and Maintenance: Monitoring IT systems and networks for potential issues and performing routine maintenance tasks. Collaboration: Working with other IT teams to resolve larger system issues. Salary Slab Upto : *CTC* : 31,000 (Approx.) to 35,500 -------------------------------------------- Skills Required Technical Knowledge: Strong understanding of computer hardware, software, and networks. Problem-Solving: Ability to diagnose and resolve technical issues efficiently. Communication: Excellent verbal and written communication skills to interact with customers and colleagues. Customer Service: Ability to provide helpful and courteous support to users. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Continuous Learning: Willingness to stay up-to-date with the latest technologies and trends. - Work from office - Graduate - Excellent coms - 5 days working - Rotational Shifts 24x7 - Both side cab facility Share Your Updated Resume On Whatsapp : 9560442606

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 85295 46798 (Divisha)

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA + Allownces and Incentives 24*7 US Night Shift / WFO Both Way Cab 5 Days Working 2 Days Rotational Off Interview - Virtual Location - Pune Surbhi - 8905959447

Chat & Call Support Global Support Mac & Windows IT Support Troubleshooting, Night Shifts (24/7) Knowledge on ITIL basics.

Responsibilities: * Configure DNS, networking & LAN troubleshooting * Manage IT infrastructure & support team * Install/troubleshoot hardware & VPN * Ensure data security & system availability * Set up workstations for users in the organization. Food allowance Leave encashment Health insurance Free meal Cafeteria Annual bonus Performance bonus

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

We have openings in Network L2 Eng Total Exp : 6+ Years Work Timing: 24/7 Shift Work Mode: Onsite Location : Bangalore Immediate Candidates Preferred Interested candidates please share your updated resume with : Suneetha.d@truglobal.com Contact Number: 9513059942 -Suneetha D Required Hands-on Experience: Provide support for Cisco Meraki Switches in multiple locations. Assist in the management and troubleshooting of Cisco Firewalls to ensure network security and performance. Monitor, maintain, and troubleshoot APC UPS systems to ensure power reliability. WAN Link & ISP Coordination Manage MPLS, leased lines, and broadband connections, ensuring optimal connectivity. LAN Design & Optimization Ensure efficient local area networking for high availability and performance. SD-WAN Implementation & Management Deploy and maintain software-defined networking for flexibility and scalability. VPN Deployment & Secure Access Configure and maintain secure tunnels for remote users and site-to-site connectivity. Troubleshooting Connectivity Issues Diagnose and resolve IP conflicts, link failures, and other network disruptions. DNS, DHCP, & IP Address Management (IPAM) Ensure proper network addressing and name resolution. Packet Capture & Deep-Dive Analysis Utilize tools to diagnose and troubleshoot complex network issues. Incident Response for Network Outages Perform root cause analysis and corrective actions to prevent recurrence. Escalation to OEMs & ISPs Coordinate with vendors for complex issue resolution and hardware/software support. Provide documentation, training, and knowledge-sharing within the IT team to improve network troubleshooting efficiency. Participate in on-call rotations and assist in resolving critical network issues.

We are looking for a Network Administrator with Cybersecurity expertise to manage, monitor, and secure enterprise networks while ensuring protection against cyber threats. Strong networking skills, cybersecurity knowledge, supporting to US, UK, EU).

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##