19 Vpn Troubleshooting Jobs

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA + Allownces and Incentives 24*7 US Night Shift / WFO Both Way Cab 5 Days Working 2 Days Rotational Off Interview - Virtual Location - Pune Surbhi - 8905959447

Chat & Call Support Global Support Mac & Windows IT Support Troubleshooting, Night Shifts (24/7) Knowledge on ITIL basics.

Responsibilities: * Configure DNS, networking & LAN troubleshooting * Manage IT infrastructure & support team * Install/troubleshoot hardware & VPN * Ensure data security & system availability * Set up workstations for users in the organization. Food allowance Leave encashment Health insurance Free meal Cafeteria Annual bonus Performance bonus

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

We have openings in Network L2 Eng Total Exp : 6+ Years Work Timing: 24/7 Shift Work Mode: Onsite Location : Bangalore Immediate Candidates Preferred Interested candidates please share your updated resume with : Suneetha.d@truglobal.com Contact Number: 9513059942 -Suneetha D Required Hands-on Experience: Provide support for Cisco Meraki Switches in multiple locations. Assist in the management and troubleshooting of Cisco Firewalls to ensure network security and performance. Monitor, maintain, and troubleshoot APC UPS systems to ensure power reliability. WAN Link & ISP Coordination Manage MPLS, leased lines, and broadband connections, ensuring optimal connectivity. LAN Design & Optimization Ensure efficient local area networking for high availability and performance. SD-WAN Implementation & Management Deploy and maintain software-defined networking for flexibility and scalability. VPN Deployment & Secure Access Configure and maintain secure tunnels for remote users and site-to-site connectivity. Troubleshooting Connectivity Issues Diagnose and resolve IP conflicts, link failures, and other network disruptions. DNS, DHCP, & IP Address Management (IPAM) Ensure proper network addressing and name resolution. Packet Capture & Deep-Dive Analysis Utilize tools to diagnose and troubleshoot complex network issues. Incident Response for Network Outages Perform root cause analysis and corrective actions to prevent recurrence. Escalation to OEMs & ISPs Coordinate with vendors for complex issue resolution and hardware/software support. Provide documentation, training, and knowledge-sharing within the IT team to improve network troubleshooting efficiency. Participate in on-call rotations and assist in resolving critical network issues.

We are looking for a Network Administrator with Cybersecurity expertise to manage, monitor, and secure enterprise networks while ensuring protection against cyber threats. Strong networking skills, cybersecurity knowledge, supporting to US, UK, EU).

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

Experience: 1 - 4 years Key Responsibilities: Provide first-level technical support to end-users. Troubleshoot issues related to Windows OS, Active Directory (AD), VPN, and Microsoft Outlook. Record, track, and document support requests using ticketing systems. Escalate unresolved issues to appropriate teams as needed. Required Skills: Strong verbal and written communication skills. Basic troubleshooting knowledge of Windows environments, AD, VPN, and Outlook. Ability to work in rotational shifts, including 24/7 availability. Preferred Qualifications: Experience in a technical support or helpdesk environment. Certification in ITIL, Microsoft, or related technologies (preferred but not mandatory).

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

Role : Service Desk Analyst. Shifts : Rotational , including night shifts ( 5 days WFO ) Location : Kolkata, Sec V Experience: 0-6 months can apply only. Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Preferred candidate profile Any Fresher Graduate can apply Excellent communications skills (verbal and written) Basic understanding in technical trouble shooting Excellent communication skills required. Candidates who have completed graduation and has all documents can only apply. Interested candidates can also share their resumes at (9609939864) with the subject line "Service Desk( Your Location) Note: for walkin drive please carry a hard copy for your resume and a govt ID card

We are seeking a Service Desk Analyst with 2+ years of experience to provide IT support, incident resolution, and service request management for end-users. This role involves troubleshooting technical issues, documenting resolutions, and ensuring a seamless IT service experience to support business operations. As a Service Desk Analyst, you will serve as a key point of contact for IT-related issues, ensuring timely support and resolution. Primary Responsibilities: Incident & Request Management: Log, categorize, prioritize, and resolve IT incidents and service requests in ITSM tools (ServiceNow). Provide L1/L2 support for Windows , Mac , Office 365 , VPN , printers, and other enterprise applications. Escalate complex issues to higher support levels while ensuring timely resolution. Coordinate with Network , Server , and Security teams to address IT issues. IT Support & Troubleshooting: Diagnose and troubleshoot hardware, software, and network-related issues. Assist users with password resets , account lockouts , and application access requests . Support remote users with VPN connectivity and system performance issues. Maintain system health by applying patches, updates, and security configurations. Knowledge Management & Documentation: Maintain and update IT knowledge base articles for end-users and support teams. Document troubleshooting steps and resolution procedures for future reference. Identify areas for process improvement and contribute to automation initiatives. Required Skills: 2+ years of experience in IT service desk or technical support roles (L1/L2 level). Proficiency in Windows OS , Office 365 , Active Directory , and VPN troubleshooting . Hands-on experience with ITSM tools (e.g., ServiceNow , Jira , or similar). Strong analytical , troubleshooting , and communication skills. Required Skills It Service Desk, It Support, Incident Management

Role & responsibilities : 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-5 years of previous experience in IT helpdesk 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc. Preferred candidate profile Excellent Communication Skills Technical knowledge Immediate joiners preferred NOTE :- Freshers are only eligible for Pune and Bangalore Location.

Network Engineer (Firewall Engineer L2/L3) Location : Vadodara (Work from Office) Shift Hours : US Shift (7:30 PM to 4:30 AM) About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions faster. Powered by the Asgard Platform, the industrys largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted. This Position Network Engineer with 3 to 5 years of experience that has strong firewall, IP Networking and VPN skills. Candidates will be part of the VIKING CLOUD Engineering team completing customer implementations and providing ongoing customer support. They will need experience with Meraki and Fortinet firewalls (required) and other major firewalls including Ubiquiti , Checkpoint, Juniper, Cisco (preferred), and good customer relationship skills. Responsibilities Firewall Implementation and Support Installing VIKING CLOUD Managed Network Solutions including Fortinet firewalls. Making changes to VIKING CLOUD firewalls in support of customers’ needs. Solving technical customer issues in firewalls, filtering, IP Networking, Routing, VPNs and application connectivity. Respond to firewall/network issues on a rotating on-call basis. This will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management. Monitor performance, capacity, and availability of the firewalls on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics. Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure. Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures. Deliver better than agreed customer SLAs. Firewall and VPN Management Perform incident, problem and change management process for firewalls according to ITIL standards. Improve customer satisfaction metric, through stable transparent service. Continuous Improvement: Assist in training and development of internal resources Create relevant documentation for new issues Assist in the development, approval and maintenance of knowledge base articles Qualifications 4-7 years’ experience in Information Technology with specific knowledge in IT firewall, IP Networking and VPN. Hands-on experience with Meraki and Fortinet firewalls will Level 2 or Level 3 Support. Knowledge and experience with network protocols and concepts including: SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs. Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark) Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions. Ability to effectively collaborate in a dynamic team environment. Strong written and verbal communication skills necessary for clear client communication, definition of scope, project deliverables, appropriate system documentation and client communication. Documentation (Excel & Vision) Must have professional demeanor and ability to prioritize and work in a fast-paced environment. Bachelor’s Degree in related fields

Administration windows sever 2012 & 2016 server Operating system Active directory EVENT LOG and System Error Handling Operating System Security Management Operating System Security Patch application Server Networking Knowledge of CISCO Routers Required Candidate profile Proxy Server Adminisration Making access rules Knowledge of Firtinet Firewall INTERVIEW: 1st Round Virtual & 2nd F2F FOR DETAIL JD https://forms.gle/EW13ZqSSbe3WSc646 CALL HR JOHRA @ 9398664031 Perks and benefits NEED URGENT JOINING EXP 6 TO 15 YRS AT MANESHAR

Summary: Responsible for the installation, monitoring and maintenance of the organization's hardware ,software and network and providing technical assistance to users .Install, upgrade and trouble shoot hardware and software systems Role & responsibilities: 1.Research and identify solutions to software and hardware issues 2. Diagnose and troubleshoot technical issues, including account setup and network configuration 3.Perform a wide range of system related activities including installations, debugging, maintenance, upgrades, and general support for desktops, Laptops and other office automation products like printer,scanner etc. 4.Monitoring system performance and troubleshooting issues 5.Manage and Manitain corporate netwrok- LAN,WAN,PRI and all the active/passive network managment. 6.Maintain corporate Proxy. 7.Manage and Maitain corporate VC setup.agment. 8.Conduct remote troubleshooting 9.Collect and review network utilization data for capacity and planning purposes. 10.Direct unresolved issues to next level of support personnel. 11.Onboard users to network.Troubleshoot problems with the system.Oversee local area network and wide area network. 12.working as IT support personnel. 13.Assist in developing, implementing, testing, and maintaining disaster recovery plans. 14.Identifying and solving any problems that arise with computer networks and systems. 15.Ensuring security and efficiency of IT infrastructure Preferred candidate profile : Education : 1)Any Graduate - Any Specialization 2) Any Postgraduate - Any Specialization Post Graduation Not Required Experience : 1) 2-3 yrs experince. 2) Hands-on experience with Windows/Linux/Mac OS environments 3) Microsoft products like O365,Outlook application etc. 3) Experience in Internet VPNs remote implementation, troubleshooting, and problem resolution. 4) Experience with Proxy. Knowledge: 1)Hands-on experience with Windows/Linux/Mac OS environments 2)Working knowledge of office automation products and computer peripherals, like printers and scanners. 3)Knowledge of network security practices and anti-virus programs 4) Hardware/Software 5)Documentation of the process

Role: Service Desk Administrator/ L1 support. Shifts: Rotational, including night shifts (5 days WFO) Location: Kolkata, Sec V Key Responsibilities: - Responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email. Identify and escalate tickets requiring urgent attention and action. Log all contacts and document all the activities accurately and completely within the incident management tool. Deal with and resolve helpdesk requests. Take ownership of user issues and resolve the problems on behalf of the user and communicate progress in a timely manner Open to work in a 24*7 environment with rotating shifts and rotating week-offs & Holidays Skill Required: - Previous experience in IT helpdesk (Chat & Voice) Excellent communication skills (Verbal, Written) Knowledge of Windows, Mac OS, and Virtual Desktop Environments Decent Typing speed Awareness of basic networking concepts like DHCP, DNS, TCP/IP, VPN and technologies Provide standard application support including but not limited to Outlook Email, MS 365, Zoom, VPN, Browsers, Avaya One-X Softphone, Software installation/Uninstallation, Corporate Mobile, etc. Password reset, BitLocker, account management, Endpoint security issues, Virtual Desktop (Teams, Webex, Zoom etc.) Active directory, MFA and Printer Mapping. Good knowledge of laptop desktop troubleshooting Good experience of service desk Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server Notice period- immediate -30 days

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools