5567 Zendesk Jobs - Page 34

Support & Integrations Engineer Location:Bengaluru/Gurugram Type:Full-time Compensation:1620 LPA(depending on experience) We're hiring aSupport & Integrations Engineeron behalf of a fast-growing SaaS company transforming how e-commerce merchants manage their inventory and data. You will be one of the earliest technical hires driving onboarding success, API and data integrations, internal tooling, and cross-functional collaboration. If you enjoy debugging, building, and owning customer-facing technical workflows end-to-end, this role is for you. What you'll do Leadtechnical onboardingfor new merchants, resolving integration and data issues DebugAPI integrations, webhooks, authentication flows...

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989...

We are looking for an experienced Customer Support Lead who has worked in B2B SaaS or the rewards, incentives, or engagement or loyalty industry . In this role, you will lead a team of support specialists, ensure exceptional customer experience, and enhance support processes to drive high customer satisfaction and retention. If you excel in problem-solving, team leadership, and handling complex customer scenarios, we would love to hear from you. Responsibilities Lead and manage a team of customer support specialists handling B2B clients across our loyalty product suite Serve as an escalation point for complex customer issues; ensure timely and accurate resolution. Monitor critical SLAs, resp...

Description Job Description : Lead Project Manager. Location : Hyderabad. Work Mode : Semi Hybrid Mode (4days work from office) and (1 day work from home(either Monday or Wednesday or Friday)) in a week. Organizational Context Reports directly to : E-commerce Program Manager. Span Of Control The Lead Project Manager oversees a team of Project Managers responsible for delivering digital and technical projects within the Commercial Department (Marketing, Content, B2B, Sales Channels, and Customer Service). The role ensures coordinated planning, execution, and evaluation of multiple e-commerce projects, maintaining alignment with business priorities and technology standards. Purpose Of The Job ...

Job Title: Customer Support Executive (Customer Success & WordPress Support) Location: Remote (India) Experience: 1-2 years Work Hours: Monday to Friday, 6:00 AM 3:00 PM IST Occasional Weekend Hours: Rare, only if needed About the Role We are looking for a proactive and professional Customer Support Executive to manage client relationships, support customer success, and assist with minor updates on WordPress websites. This role is ideal for someone who enjoys interacting with customers, managing multiple accounts, and is comfortable making simple website changes using WordPress page builders. You will be the primary point of contact for clients, ensuring their needs are met, resolving querie...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and a...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving...

Job Summary Analyst, Privacy Company: Live Nation Entertainment Department: Privacy Location: India Reports to: Privacy Team, Privacy & Information Security Salary: Competitive Contract Type: Permanent About Us Live Nation Entertainment is the world's largest live entertainment company. With over 550 million fans and operations in over 40 countries, we manage some of the world's biggest artists, produce some iconic music festivals, oversee world leading venues and, through Ticketmaster, operate one of the largest ecommerce sites. Job Purpose Our goal is to maintain the trust and confidence of our fans, artists, employees and partners. Our handling of personal information is designed to put t...

About the Role As a member of our stellar customer experience team, you will work closely with some of the fastest-growing companies in the world as their direct line of contact and support. You’ll partner with our account management, product, and engineering teams to resolve customer questions, manage product feedback, and help improve the overall customer journey. You’ll be the first line of defence for our users and the voice of the customer internally. Pump is redefining how companies save on AWS and GCP cloud costs. Our platform automates cloud cost optimization so customers can focus on building great products while we ensure they never overpay. As we expand our presence in India, we’r...

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service. The successful candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and collaborating with internal teams to enhance the overall customer experience. This role requires strong communication skills, problem-solving abilities, and a proactive approach to customer engagement. The position operates in a 24x7 environment, requiring flexibility in shifts, including weekends and public holidays on a...

Department: Operations Reports to: Team Lead Job Summary: The Customer Service Agent acts as the primary interface between the customer and the organization, delivering prompt, accurate, and empathetic support across channels voice, chat, email, or social. The role focuses on first contact resolution , quality of response , and customer satisfaction , ensuring every interaction strengthens trust and brand loyalty. This is a performance-driven role that combines communication skill, process adherence, and emotional intelligence to provide seamless service experiences in a high-volume, fast-paced environment. Key Responsibilities: Customer Interaction Management Handle inbound and/or outbound ...

Support Specialist I (Level 1) At Vimeo, we are looking to hire potential candidates who will be responsible for contacting customers and responding to their complaints in a professional manner. What you'll do: Handle and solve tickets across a broad spectrum, focusing primarily on first touch and quick resolution Work in any of the 24x7 rotational shifts, as required by business Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Rely on internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT Develop a command of Vimeo’s of...

Job Description Software Engineering Manager – Change Management Location: Pune, India - Hybrid | Full-Time Lead, Innovate, and Deliver with Zendesk ITSM Zendesk is building a next-generation IT Service Management (ITSM) platform to help organizations streamline internal operations, modernize IT workflows, and enhance service delivery across the enterprise. We are seeking a highly motivated and experienced Engineering Manager to lead our new Change Management team in Pune. This team is responsible for designing, building, and evolving the core change request, approval, and orchestration framework that drives IT process reliability and compliance for our enterprise customers. You will be resp...

About The Role : Job Title Client Implementation (API & SaaS), AS LocationMumbai, India Role Description About DIPL Deutsche India Pvt. Ltd. , Mumbai, a wholly owned subsidiary of Deutsche Bank, acts as a talent pool for the bank's Corporate and Investment Banking team worldwide. This team significantly contributes to Deutsche Bank's revenues and profits. As one of the leading Corporate & Investment banks globally, Deutsche Bank plays a crucial role in the global financial sector. Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs / SaaS product end-to-end. Coordinate Client Integration / Technical client onboarding. Validating financial messa...

Responsibilities Provide first-line technical support to end-users via phone, email, and Zendesk. Troubleshoot and resolve hardware, software, and network-related issues promptly. Log and track support tickets, ensuring timely resolution and excellent communication with end-users (Zendesk). Collaborate with the team to escalate and resolve complex technical problems. Assist with software installations, updates, and configurations. Maintain and update documentation related to IT procedures. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience with Microsoft Office is a plus. Strong passion for technology and a ...

We are looking for a Customer Support Analyst (Technical) to provide front-line assistance to clients by resolving technical queries, troubleshooting issues, and ensuring smooth business processes. The role also involves process analysis, documentation, and continuous improvement to enhance customer satisfaction and operational efficiency. Key Responsibilities: Provide technical support to customers via phone, email, and chat. Diagnose, troubleshoot, and resolve application/software/hardware issues. Document customer interactions, issues, and resolutions in ticketing systems (e.g., ServiceNow, Zendesk, Jira). Escalate unresolved issues to appropriate teams while maintaining ownership until c...

So, what’s the role all about? We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM...

Role & responsibilities Act as the primary point of contact for institutional clients, managing complex relationships and ensuring a seamless client experience throughout the engagement lifecycle in the Indian market. Address detailed client inquiries related to account management, trade support, funding, asset transfers, statement reconciliation, and corporate actions with promptness and precision. Collaborate extensively with cross-functional teams, including trading operations, compliance, technology, and product management, to ensure timely issue resolution and clear communication. Facilitate onboarding of new institutional clients in India, leading system walkthroughs, preparing compreh...

Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations. Accountability & Responsibilities of Role: • Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met. • Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance. • P...

Purpose of Role: We are seeking a detail-oriented and customer-focused Customer Service Representative to handle real-time chat-based support for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment. Accountability & Responsibilities of Role: Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner. Provide accurate information regarding products, services...

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Sr. Finance Analyst - Accoun...

Position Title: Customer Support Manager Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi 110055 Job Type: Full-time Salary: upto 35k About BookLeaf Publishing BookLeaf Publishing is one of the fastest-growing publishing platforms, working with authors to help them publish, distribute, and promote their books globally. Our goal is to offer a smooth, transparent, and professional publishing experience. We value creativity, commitment, and a strong customer-first mindset. Role Overview The Customer Support Manager will be responsible for managing the entire customer support operations, ensuring authors receive timely, supportive, and accurate assistance....

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you! What You’ll Do Respond to customer inquiries via email, chat, and phone. Provide fast and effective solutions to resolve customer issues. Maintain detailed records of customer interactions in our CRM system. Collaborate with internal teams to ensure a seamless customer experience. Identify opportunities to improve processes and enhance customer satisfaction. What We’re Looking For Proven experience in customer se...

Marketing Automation Specialist - Role Description & Qualifications Role Description: The Marketing Automation Specialist is responsible for designing, implementing, and managing marketing automation systems to streamline and optimize the company's marketing efforts. This role focuses on using technology and data-driven strategies to automate repetitive marketing tasks such as lead nurturing, customer segmentation, email campaigns, and data tracking. By leveraging marketing automation platforms like HubSpot, Marketo, Pardot, or Eloqua, the Marketing Automation Specialist ensures that marketing campaigns are executed efficiently, delivered to the right audiences, and aligned with business goa...