Support & Integrations Engineer

Support & Integrations Engineer

Location:Bengaluru/Gurugram

Type:Full-time

Compensation:1620 LPA(depending on experience)

We're hiring aSupport & Integrations Engineeron behalf of a fast-growing SaaS company transforming how e-commerce merchants manage their inventory and data. You will be one of the earliest technical hires driving onboarding success, API and data integrations, internal tooling, and cross-functional collaboration.

If you enjoy debugging, building, and owning customer-facing technical workflows end-to-end, this role is for you.

What you'll do

• Leadtechnical onboardingfor new merchants, resolving integration and data issues
• DebugAPI integrations, webhooks, authentication flows, and data pipelines(Shopify and others)
• Build & maintaininternal tools(Python) that supercharge the customer success team
• Work closely withEngineering & Productto diagnose and resolve complex issues
• Perform root-cause analyses, implement preventive measures, and improve onboarding flows
• Communicate clearly with global stakeholders and guide merchants through technical challenges
• Own integration health, data accuracy, and overall onboarding experience end-to-end

Qualifications

Must-haves:

• 4+ yearsin technical support engineering, solutions engineering, backend engineering, or integrations
• StrongPythonfor scripting, debugging, and small tool development (FastAPI is a plus)
• StrongSQLskills; experience debugging data inconsistencies across systems
• Experience troubleshootingREST APIs, auth flows, JSON payloads, and webhook issues
• Excellent communication skills comfortable working with international stakeholders
• A proactive, problem-solving mindset with ownership and customer empathy

Preferred Qualifications

• Experience withShopify, Amazon, or other e-commerce APIs
• Experience working in aSaaS tech companyor digital product team
• Familiarity withPostgreSQL, MongoDB, or analytical databases
• Experience building small internal tools to automate workflows
• Exposure to ticketing systems and debugging tools like Zendesk, Sentry, Datadog

Tech Stack

Backend:Python, FastAPI

Data:PostgreSQL, MongoDB, QuestDB, ClickHouse

Infra:GCP, Docker

Internal Tools:Next.js

Tooling:GitHub, Sentry, Datadog, HubSpot, Zendesk

Why this role matters

You'll be thetechnical backboneenabling merchants to get value from day one.

Your work will directly influence onboarding quality, product reliability, and internal tooling efficiency.

As a senior member of this function, you'll help shape integrations, support operations, and customer-facing engineering for years to come.

What's Offered

• Competitive salary (1620 LPA)
• High ownership in a new but critical function
• Hybrid/remote flexibility
• Growth paths intoIntegrations Engineering, Solutions Engineering, or Product
• Direct visibility with engineering, product, and CX leadership

This role is hired throughPramaan Labs, a machine learning and product engineering firm partnering with high-growth startups to build scalable systems across data, AI, and product domains.