Pramaan Labs

Support & Integrations Engineer Location: India (Hybrid / Remote) Type: Full-time We are hiring a Support & Integrations Engineer on behalf of a fast-growing SaaS company transforming how e-commerce merchants manage inventory and data. As one of the first hires in this function, you’ll operate at the intersection of engineering and customer success — helping merchants onboard smoothly, troubleshooting real technical challenges, and building internal tools that enhance customer support efficiency. This is a hands-on, high-impact role that combines problem-solving, data understanding, and customer empathy. Responsibilities Provide technical onboarding support to new customers, troubleshooting integration and data issues Debug API connections, data pipelines, and platform integrations (Shopify and others) Develop and maintain internal tools that empower the customer success team to work efficiently Collaborate with engineering and product teams to escalate, diagnose, and resolve complex issues Take ownership of recurring problems by identifying root causes and implementing proactive solutions Requirements 2–4 years of experience in a technical support , solutions engineering , or backend engineering role Proficiency in Python for scripting or backend debugging (FastAPI experience is a plus) Strong SQL skills for writing queries and diagnosing data inconsistencies Ability to clearly communicate technical issues to both technical and non-technical stakeholders Strong problem-solving mindset with attention to detail and a customer-first attitude Comfortable working in a fast-paced startup environment with evolving priorities Preferred Qualifications Experience working with e-commerce APIs (Shopify, Amazon, etc.) Knowledge of PostgreSQL and data debugging workflows Familiarity with ticketing systems and internal support tools Experience collaborating across product, engineering, and customer success teams Tech Environment Python, FastAPI, PostgreSQL, MongoDB, QuestDB, ClickHouse, GCP, Docker, Next.js Tooling: GitHub, Sentry, Datadog, HubSpot, Zendesk Why This Role Matters You’ll play a crucial role in ensuring merchants have a seamless onboarding experience and can rely on accurate, actionable data from day one. This is an opportunity to work on both sides of the stack — customer-facing problem solving and backend debugging — while contributing directly to how the product and support systems evolve. What’s Offered Competitive salary (10-15 LPA basis experience) Opportunity to shape a new function at an early stage Blend of technical work, customer impact, and product thinking Exposure to engineering, product, and CX leadership Hybrid or remote flexibility To Apply: Please send your CV or GitHub profile with the subject line “Support & Integrations Engineer Application – [Your Name]” to careers@pramaanlabs.com About Us: This role is being hired through Pramaan Labs , a machine learning and product engineering firm partnering with high-growth startups to build scalable, impactful technology across data, AI, and product domains.