Support & Integrations Engineer

Support & Integrations Engineer

Location:

Type:

Compensation:

Support & Integrations Engineer

As one of the first hires in this function, you’ll operate at the intersection of engineering and customer success — helping merchants onboard smoothly, troubleshooting real technical challenges, and building internal tools that enhance customer support efficiency. This is a hands-on, high-impact role that combines problem-solving, data understanding, and customer empathy.

Responsibilities

• Provide technical onboarding support to new customers, troubleshooting integration and data issues
• Debug API connections, data pipelines, and platform integrations (Shopify and others)
• Develop and maintain internal tools that empower the customer success team to work efficiently
• Collaborate with engineering and product teams to escalate, diagnose, and resolve complex issues
• Take ownership of recurring problems by identifying root causes and implementing proactive solutions

Requirements

• 2–4 years of experience in a 

  technical support

  , 

  solutions engineering

  , or 

  backend engineering

   role
• Proficiency in 

  Python

   for scripting or backend debugging (FastAPI experience is a plus)
• Strong 

  SQL

   skills for writing queries and diagnosing data inconsistencies
• Ability to clearly communicate technical issues to both technical and non-technical stakeholders
• Strong problem-solving mindset with attention to detail and a customer-first attitude
• Comfortable working in a 

  fast-paced startup environment

   with evolving priorities

Preferred Qualifications

• Experience working with 

  e-commerce APIs

   (Shopify, Amazon, etc.)
• Knowledge of 

  PostgreSQL

   and data debugging workflows
• Familiarity with 

  ticketing systems

   and 

  internal support tools

• Experience collaborating across product, engineering, and customer success teams

Tech Environment

Python, FastAPI, PostgreSQL, MongoDB, QuestDB, ClickHouse, GCP, Docker, Next.js

Tooling: GitHub, Sentry, Datadog, HubSpot, Zendesk

Why This Role Matters

You’ll play a crucial role in ensuring merchants have a seamless onboarding experience and can rely on accurate, actionable data from day one. This is an opportunity to work on both sides of the stack — customer-facing problem solving and backend debugging — while contributing directly to how the product and support systems evolve.

What’s Offered

• Competitive salary (10-15 LPA basis experience)
• Opportunity to shape a new function at an early stage
• Blend of technical work, customer impact, and product thinking
• Exposure to engineering, product, and CX leadership
• Hybrid or remote flexibility

About Us:

Pramaan Labs