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27 Job openings at Aspire
Payment Operations Senior Manager

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About The Team At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible. About The Role As the Payment Operations Manager for the US , your primary responsibility will be to ensure the success and accuracy of all payment flows within Aspire’s platform in the United States. You will play a pivotal role in managing the operations and owning the KPIs of Aspire’s payment products in the region to drive exceptional performance and ensure compliance with regulatory frameworks in new markets. In addition to managing day-to-day operations, you will have a critical role in supporting Aspire’s expansion into new countries. You will be instrumental in setting up and scaling treasury operations in this new market, ensuring that our infrastructure is robust and optimized for local requirements. Key responsibilities include: Payment Operations Ownership (Regional Focus): Own end-to-end domestic payment operations for the US, including partner integration, SLA delivery, and cut-off adherence. Serve as the go-to SME for local payment rails (e.g., ACH, FedNow), ensuring accurate and timely payment execution. Service Availability and Payment Success: Monitor and improve payment success rates and incident resolution times. Lead real-time triage of processing issues across regional time zones Partner & Rail Specialist Integration: Collaborate directly with Aspire’s banking and PSP partners to manage change requests, incident escalations, and rulebook updates. Translate market-specific rules into operational processes and automation requirements. Corridor Expansion and Launches: Drive successful go-live of new domestic corridors or capabilities (FedNow) by coordinating with Product, Compliance, and Engineering. Act as the local process lead to ensure Aspire can transact on Day 1 without manual blockers. Reconciliation Ownership (in partnership): Oversee the setup of reconciliation processes for new regional rails in collaboration with the shared services Recon team. Monitor and escalate exceptions, and drive resolution in line with internal SLAs and safeguarding requirements. Operational Oversight & Quality: Champion regional ownership of payment SLAs, root cause analysis, and continuous improvement. Work with the QC & Training function to embed quality controls and upskill regional analysts. Regulatory Readiness: Partner with Compliance and Legal to ensure all operational processes meet local regulatory standards. Support the preparation and response to audits and regulatory inquiries specific to your market. Stakeholder Reporting: Deliver actionable reporting on payment performance, corridor-specific trends, and issue tracking to senior stakeholders. Inform Product and Compliance roadmaps with operational insights. Team Leadership: Operate within a team of regional and offshore payment analysts, ensuring effective 24/7 coverage, incident handovers, and operational rigor across all shifts. Qualifications: Regional Payments Expertise: 8+ years’ direct experience with domestic payments in the US (ACH, FedNow, etc.) ideally with PSPs, banks, or high-growth fintechs. Corridor Operationalisation: Proven track record in launching and scaling domestic payment rails including cut-off management, settlement cycles, and exception handling. Real-Time Problem Solving: Experience leading operational incident response and payment failure triage with partner coordination. Strong Ops Design Thinking: Ability to define and optimise operational processes and controls tailored to regional nuances and partner integrations. Stakeholder Management: Comfort engaging with regional regulators, audit teams, and executive leadership on payment performance topics. Analytical Fluency: Proficiency in using data tools and dashboards to track success/FAIL rates, monitor trends, and define root causes. People Leadership: Experience working in matrix style teams across multiple time zones What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

FinCrime Analyst, Periodic Reviews (0-2 years)

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the team: At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible. As a Jr. Periodic Review Analyst, you will be: Responsible for conducting comprehensive periodic reviews of client accounts to ensure compliance with internal policies, regulatory requirements, and industry standards. This role involves detailed analysis, risk assessment, and documentation of client activities, with a focus on identifying and mitigating potential financial crime risks. The Senior Analyst will work closely with various departments to gather necessary information and provide recommendations based on findings. Key Responsibilities: Conduct thorough periodic reviews of client accounts, including detailed analysis of transactional activity and client profiles. Assess and document the risk level of client accounts, identifying any potential compliance issues or financial crime risks. Ensure all client reviews are conducted in accordance with internal policies, regulatory requirements, and industry best practices. Collaborate with internal departments (e.g., KYC, Transaction Monitoring) to gather and verify client information and documentation. Prepare and present detailed reports on review findings, including recommendations for risk mitigation and compliance improvements. Assist in the development and enhancement of periodic review processes, tools, and methodologies. Keep abreast of regulatory changes and industry developments related to AML/CFT and ensure that review processes remain compliant. Provide training and guidance to junior analysts on periodic review processes and compliance standards. Participate in internal and external audits, providing necessary documentation and explanations related to periodic reviews. Handle complex cases and escalate issues to senior management when necessary. Qualifications: Bachelor’s degree in Finance, Business, Law, or related field. You have 0-2 years of experience in compliance, risk management, or financial crime prevention, preferably within the financial services industry (Freshers are welcome to apply!) Excellent analytical skills and attention to detail. Strong written and verbal communication skills, with the ability to present complex information clearly and concisely. Proficiency in using compliance-related software and tools. Ability to work independently and as part of a team. Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines. Preferred Qualifications: Strong understanding of AML/CFT regulations and industry best practices. Experience with KYC processes, AML systems and software. Previous experience in a financial institution or regulatory body. Knowledge of global AML regulations and trends. What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

FinCrime Analyst, Transaction Screening

Gurugram, Haryana, India

2 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the team: At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible. About the role: As a Transaction Screening Analyst, you will: Transaction Analysis: Monitor financial transactions for unusual patterns and potential suspicious activities. Analyze large datasets to identify trends and anomalies. Conduct in-depth investigations to determine the legitimacy of flagged transactions. Risk Mitigation: Assess and mitigate risks associated with money laundering, fraud, and other financial crimes. Implement effective controls to prevent fraudulent activities. Regulatory Compliance: Stay informed about relevant financial regulations and ensure compliance. Assist in the development and enhancement of compliance procedures. Reporting and Documentation: Prepare and submit reports detailing suspicious activities and investigation outcomes. Maintain detailed documentation of investigations for audit purposes. Collaboration: Collaborate with cross-functional teams, including Compliance, and Operations. Provide insights and recommendations to enhance transaction monitoring processes. Minimum qualifications: Bachelor graduates preferably from Business, Accounting, or related majors Knowledge of AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations. Minimum 2 years experience in AML, KYC, or related roles. Proficiency in written and verbal communication skill in English Proficient in Microsoft Excel and Google suite Possess strong analytical skills and are comfortable dealing with numerical data Detailed-oriented Sense of ownership and pride in your performance and its impact on company’s success Optimistic, self-motivated & ready to jump on a fast moving ship Preferred qualification: Previous experience in team management What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

Associate SEO Manager, US

Bengaluru, Karnataka, India

3 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the team: At Aspire, we’re on a mission to establish ourselves as the unrivaled #1 Finance Operating System for businesses. Our Marketing Team is at the forefront of this exciting journey, playing a pivotal role in building our brand, acquiring new customers, and nurturing existing relationships. Our Marketing team crafts and executes strategies to resonate with our target audience, and also to scale the acquisition of new users by identifying untapped channels and optimizing conversions. About The Role As the Associate SEO Manager for US, you’ll be responsible for driving organic traffic growth in English. You’ll be responsible for ensuring that organic qualified traffic drives both online signups and generates quality leads to help us scale the acquisition of customers in the US. You’ll collaborate closely with the rest of our team working on the US market, leaning on people like our Product Marketing Managers and our Global Product teams to gather or validate local insights that could make powerful content opportunities. You’ll report to Aspire’s Director of Growth Marketing (based in Singapore) and work alongside a team of specialists who deliver content, creative production, and website updates. This will be a hands-on role, and you will be expected to be an individual contributor and manage freelancers and agencies to deliver ambitious goals. What you’ll be doing Drive SEO content production for the US market in English Own the delivery of organic growth for the US Market, identifying content and scalable opportunities that resonate with our US customers Generate increasing online signups and leads to acquire new customers for Aspire Use market, competitor, and keyword research to build a prioritised content plan Work with internal and outsourced resources to publish content at scale Use tools like Ahrefs for research and opportunity forecasting Develop Aspire's expertise to deeply understand our product and target audience Measure and report content performance to iterate and optimise results Adhere to internal guidelines and processes to ensure we remain compliant Share market insights with the rest of the marketing team to inform broader campaigns About You Strategically minded and able to understand how to shape a plan to deliver results Curious by nature, you spot problems and identify solutions on your own Highly process-driven, analytical, and conscientious You have 3-4 years of experience in SEO and understand best practices already You’re experienced in the use of SEO tools (Ahrefs, SEM Rush, Google Search Console, Google Analytics 4) Preferably based in the Singapore, Hong Kong or Eastern Europe (understanding of the startup scene is a plus) and have experience working on the US market Fluent in English Ability to understand Aspire’s needs and organize workstreams and projects with clear timelines and deliverables A background in a B2B company would be a significant advantage You should be a hands-on, growth-mindset, target and deadline driven team-player What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

CX Incident Manager

Gurugram, Haryana, India

5 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! Job Description: We are looking for a skilled and customer-focused Incident Manager to join our team. The ideal candidate will be responsible for managing high-impact incidents and escalations, maintaining strong customer relationships, and handling critical customer complaints—including, but not limited to, payment issues, P0-level incidents (e.g. fraud-related cases), and executive escalations. This role requires prior Triaging and payments related experience supporting multiple regions. Also close collaboration with cross-functional teams such as Product, Engineering, and Senior Management to detect, respond to, and mitigate customer-impacting issues. The candidate will also gather and analyze customer feedback to drive improvements across all touchpoints, identify process gaps, and contribute to product enhancements. You will play a key role in strengthening Aspire’s customer experience and operational resilience. Key Responsibilities: Product Experience: Drive end-to-end customer experience across core financial products including cards, SWIFT payments, compliance, investment solutions, and API integrations. Collaborate with Product, Engineering, and Compliance teams to optimize product usability and resolve customer pain points. Incident Management: Lead the response and recovery activities for critical incidents, managing the lifecycle from detection through resolution. Coordinate with cross-functional teams to minimize service disruptions and ensure efficient incident resolution. Customer Experience Strategy Development: Develop and implement initiatives to improve the customer experience across all touchpoints and channels. Collaborate with cross-functional teams (e.g., Product, Sales, Marketing) to address customer pain points and enhance processes. Product Improvement and Bug Analysis: Analyze customer-reported bugs and collaborate with the tech team to ensure timely resolution. Gather product feedback from CX channels and contribute to roadmap prioritization with actionable insights. Customer Satisfaction and Experience Metrics: Monitor, track, and report on key customer satisfaction and experience metrics (e.g., NPS, CSAT). Regularly assess and present actionable insights to improve performance across these metrics. Industry Best Practices: Stay up-to-date on the latest trends, tools, and best practices in customer experience management. Proactively apply industry insights to refine strategies and enhance service quality. Key Requirements: Bachelor's degree in Business, Finance, or a related field. Minimum of 5 years of experience in customer experience management, incident management, or a related role. Strong understanding of customer experience principles and incident management processes. Excellent communication and interpersonal skills. Proficiency in Incident Response Management (IRM) software and AI tools. Proven ability to analyze data and translate insights into actionable strategies. Experience collaborating with cross-functional teams to drive process improvements. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. The role requires flexibility to work during night and/or weekends What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

FinCrime Analyst, Fraud (2-4 years)

Gurugram, Haryana, India

2 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! Job Description: We are seeking a highly skilled and motivated Fraud Senior Analyst to join our team.You will play a vital role in investigating and resolving card-related fraud cases. You will also contribute to the development and deployment of counter-fraud measures, ensuring alignment with our team's business, policy, and operating requirements. Responsibilities: Utilize advanced data analytics skills to identify fraud patterns, trends, and outlier indicative of fraudulent behavior with transaction data, user activity, and other relevant datasets Manage the alerts generated by fraud detection systems, review and prioritize alerts, monitor the alert accuracy rates and propose the enhancements Conduct thorough investigations to verify suspicions, based on the findings from investigations and risk assessments, develop and propose the strategies to prevent future incidents of fraud. Evaluate and identify key process/system gaps based on data analysis in order to propose and drive improvements Support fraud operation team with new initiatives and projects related to fraud detection and prevention across payment products Qualifications: At least 2 years of experience working in the payments space, and at least 1 years in a risk/fraud-related role Deep understanding and knowledge of card scheme rules, fraud rules, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence Understanding of payment & fraud-related regulations Excellent command of English both verbal and written - English is the main language used in the company and with clients/partners Comfortable with spreadsheets/formulas, data analysis and visualisation(e.g. pivot tables, PowerBI, Tableau) Excited to work in a fast-paced startup and ever-evolving environment. What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

FinCrime Manager, Fraud Ops

Gurugram, Haryana, India

7 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the team: At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible. About the role: We are seeking a highly skilled and motivated Fraud Operation Manager to join our team. You will play a vital role in investigating and resolving card-related fraud cases. You will also contribute to the development and deployment of counter-fraud measures, ensuring alignment with our team's business, policy, and operating requirements. Key responsibilities: Design & implement a operation fraud framework to combat fraud Work with card issuers and schemes to investigate card-fraud-related cases Modify and optimize operation fraud review SOPs Ideate and implement anti-fraud measures aligning to acceptable business risk Assist in investigating on fraud-related customer issues Monitor operational report and identify the improvement opportunities Drive initiatives to find evolving fraud patterns and develop countermeasures. Assist in the fraud strategy team by providing feedback on fraud rules. Additionally, foster and cultivate relationships with essential stakeholders. Minimum qualifications: At least 7 years of experience working in the payments space, and at least 5 years in a risk/fraud-related role Deep understanding and knowledge of card scheme rules, fraud rules, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence Understanding of payment & fraud-related regulations Excellent command of English both verbal and written - English is the main language used in the company and with clients/partners Comfortable with spreadsheets/formulas, data analysis and visualization (e.g. pivot tables, PowerBI, Tableau) Excited to work in a fast-paced startup and ever-evolving environment What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

Product Manager

Delhi, Delhi, India

5 years

Not disclosed

Remote

Full Time

About Aspire Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire's industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world. The Role Aspire is looking for a strategic and customer-obsessed Product Manager / Senior Product Manager to join our growing product team in USA. In this role, you'll own the vision, strategy, and roadmap for key areas of our platform, helping shape the future of how brands and creators connect. You'll be joining at an exciting time of growth, with the opportunity to drive high-impact product initiatives from 0 to 1 and beyond. You'll work cross-functionally with engineering, design, marketing, customer success, and more to build intuitive, scalable, and high-performing products that solve real customer problems. From discovery through launch, you'll lead with data, customer insights, and a strong product sense—balancing business outcomes, user experience, and technical tradeoffs. We're looking for someone who thrives in ambiguity, loves solving complex challenges, and has a track record of driving alignment across teams to deliver products that make a difference. This role reports directly to our SVP of Product & Design. What You'll Be Working On: Set the vision and strategy for your product area—owning the roadmap and driving prioritization that aligns with company goals and customer impact. Deeply understand our customers through research, data, and partnerships with CX and Sales to identify pain points, opportunities, and areas for innovation. Drive innovation in Creator Recruitment and Discovery, a core focus area, by building differentiated tools that help brands identify and connect with the right creators faster and more effectively. Leverage AI/ML to enhance product intelligence, including automating discovery workflows, generating smarter recommendations, and improving data enrichment across the creator journey. Lead the end-to-end product lifecycle—from ideation and discovery to launch and iteration—with a strong focus on delivering elegant, user-centric solutions. Champion a world-class user experience, continuously raising the bar for quality, usability, and impact. Also, stay at the forefront of emerging AI capabilities and creator economy trends, using them to inform product vision and drive competitive advantage. Define success metrics and drive measurable outcomes by setting clear goals, tracking KPIs, and adapting based on insights. Partner cross-functionally with Engineering, Design, Marketing, Sales, and Customer Experience to ensure alignment and maximize product value across the customer journey. What We're Looking For: 5+ years of experience as a Product Manager, ideally in a fast-paced SaaS or B2B tech environment. A strategic thinker with a user-first mindset—you can craft a long-term vision and break it down into clear, actionable steps. Strong product intuition and UX sensibility—you care deeply about building intuitive, high-quality experiences and understand the impact design has on customer success. Excellent prioritization and organizational skills—you're energized by complexity, know how to cut through the noise, and focus on what drives the most value. Empathetic communicator and collaborator—you actively listen to customers and stakeholders and thrive in cross-functional environments. A proactive problem-solver who's comfortable with ambiguity, takes initiative, and doesn't wait for permission to make things better. Data-savvy decision maker—you know how to ask the right questions, interpret results, and use insights to inform strategy, shape product direction, and drive measurable impact. Benefits & Perks Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered. Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup. 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan. Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy. Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry. Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms. End-of-Year Break – We typically close between Christmas and New Year's to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs. Please note: The final offer amount will depend on factors like experience, expertise, and location, and may differ from the range above. This range also excludes additional benefits, such as equity, 401(k), and medical, dental, or vision insurance. Our compensation philosophy: we use a market-based approach to compensation. This means we use a series of compensation tools to help us understand how companies value this role in the market based on function, level, geographic location, and positions benchmarked against similar-stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location and candidate experience and expertise, and may vary from the amounts listed above. We have competitive pay bands for all other countries based on market standards. Equal Opportunity Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life. Show more Show less

Head of Finance/CFO

Bengaluru, Karnataka, India

0 years

Not disclosed

On-site

Full Time

Typical CFO roles and responsibilities + additional complexity given We are a Fintech neobanking business. Handle clients money & payments We are operating and/or licensed/ing across 7 global hubs Show more Show less

Senior Security Operations Center Engineer

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the team: At Aspire, we recognize that data and infrastructure security are paramount to the success and trust of our customers. Our Security Team is at the forefront of protecting and securing our systems, ensuring compliance with industry best practices, and continuously learning and evolving to stay ahead of emerging threats. Our emphasis extends to data privacy, seamlessly integrating it into our security initiatives. About the role: As a Senior SOC Engineer at Aspire, you'll play a pivotal role in the administration of our IT systems, SOC development, and swift response to security alerts. Join a dynamic and rapidly growing security team, with minimal requirements for on-premise administration. Your expertise in cloud environments and Software as a Service (SaaS) will be indispensable. What You’ll Do: Build and improve our SOC: Use Azure Sentinel , Grafana , related monitoring systems and other tools you find useful (tell us what we should build better!). Monitor security events: Detect threats by analyzing logs, alerts, and unusual behavior. Automate responses: Create Python Logic Apps / playbooks to respond faster to incidents. Threat hunting: Search for threats proactively, using models like MITRE ATT&CK. Improve detection: Use threat modeling and behavioral analytics to build better alerts. Work with teams: Help product teams to log the right data and improve visibility. Support incidents: Jump into incident response, root cause analysis, and recovery planning. Write clear docs: Create SOPs, FAQs, user guides, security policies and procedures. Support day-to-day ops: Be involved in both security and IT operations. What We’re Looking For: Hands-on builder for SIEM/SOAR/EDR/Security automation tools — especially Sentinel and MS Defender . Experience with cloud environments — mostly Azure and AWS . Automation skills — you can script in Python , Bash , Powershell and use REST APIs, JSON, YAML or similar in Linux, Mac and Windows systems. Security analysis experience — logs, traffic, memory forensics, malware, etc. Frameworks-savvy — you know MITRE ATT&CK , Cyber Kill Chain , and how to use them. Problem-solver — you’re great at finding root causes and fixing things fast. Strong communicator — clear in both written and spoken English. Degree in IT or related field Willing to be on-call when an incident struck. Nice to Have: Certifications like Security+, CISSP, GCIH , etc. Knowledge of Microsoft 365 , Intune , Entra , Cloudflare , GitHub , or Google Workspace . Experience fixing or retesting offensive security . A tech blog , GitHub portfolio, or personal project to show your passion. Software development skills, especially in PHP, Go, Terraform and Ansible. Personal tech projects showcased on platforms like a blog or Github. What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page . Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

Quality Specialist (Customer Experience)

Gurugram, Haryana, India

2 years

Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About The Role We are seeking a highly motivated and proactive QA Specialist to elevate our quality standards. This role will focus on enhancing customer interactions, utilizing AI-driven projects to improve quality, and optimizing QA processes. You will assess customer interactions, identify areas for improvement and provide feedback to drive service excellence. What will you be doing? Develop and implement a robust quality framework to enhance customer interactions, ensuring high satisfaction and compliance with company policies. Evaluate customer interactions by reviewing samples, conducting feedback sessions, and performing root cause analysis on detractors to drive corrective actions. Coach and up-skill bottom quartile performers in collaboration with Ops, while working with L&D to assess and address training needs through Training Needs Analysis (TNA). Leverage AI and automation to optimise QA processes, improve evaluation accuracy, and enhance overall efficiency in quality assessments. Analyse trends and insights from customer interactions to identify recurring issues and recommend process improvements. Drive standardisation and continuous improvement by refining QA methodologies, playbooks and quality benchmarks. Collaborate with leadership and cross-functional teams to align on quality goals, share insights, and deliver regular reports on key quality metrics and actionable improvements. We would love to get to know you if you have the following: 2+ years of experience in a quality assurance role in a customer support team or 4+ years of experience in a senior customer-facing role. Strong attention to detail and a knack for process improvement. Excellent verbal and written communication skills. Strong understanding of customer service best practices and standards. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Strong organisational skills and ability to prioritise tasks. Join us in our mission to deliver the best possible experience to our customers. What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com . Show more Show less

FinRisk - Senior Analyst

Gurugram, Haryana, India

3 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! Job Description: The Senior Analyst supports the daily execution and oversight of ledger validation and payment control processes. This role contributes to the evolution of team workflows, identifies process weaknesses, and drives continuous improvements. As a subject matter expert, the Senior Analyst also mentors Analysts and supports policy application (best practices are followed). Key Responsibilities : Validate ledger entries and support approval processes. Review complex or non-standard transaction cases. Support real-time monitoring and resolution of operational issues. Provide guidance to Analysts on issue handling and best practices. Identify patterns and trends in errors or exceptions. Identify recurring operational issues and lead improvements. Lead incident post-mortems and process improvement efforts. Document and maintain control procedures and SOPs. Collaborate with product/tech teams to enhance tools and monitoring. 3-5 years of experience in payment operations or process control roles. Strong attention to detail and analytical skills. Experience with process documentation and team training. Proficiency in handling operational incidents and implementing controls. What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

CX Associate Manager - Escalations

Gurugram, Haryana, India

5 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! Job Description: We are looking for a customer-focused and experienced CX Associate Manager with strong product knowledge and incident management capabilities. In this role, you will manage complex customer relationships, lead cross-functional escalations—including payment and product-related issues—and oversee the end-to-end escalation management process. You will be responsible for analyzing customer feedback, identifying root causes of friction, and collaborating with product, engineering, and compliance teams to drive meaningful improvements across customer journeys. Key Responsibilities: Product experience: Champion end-to-end customer experience across key financial products including Cards, SWIFT payments, Compliance/KYC, Investment Solutions, and API integrations. Collaborate closely with Product, Engineering, and Compliance to enhance product usability and proactively eliminate recurring customer pain points. Incident & Escalation Management: Lead the full incident lifecycle—from detection to resolution—ensuring timely recovery and minimal impact on customers. Coordinate cross-functional responses, streamline escalation protocols, and continuously improve incident management frameworks.. Technical Issue Resolution & Feedback Loop: Investigate complex, customer-reported issues; perform root cause analysis and partner with Engineering and Product for resolution. Consolidate customer feedback across CX channels, translating it into actionable product insights to influence roadmap and feature prioritization. Customer Experience Strategy: Design and implement initiatives to improve the customer journey across all channels and lifecycle stages. Act as the voice of the customer in cross-functional discussions, aligning experience strategy with business goals. Customer Metrics & Operational Insights: Monitor key CX metrics (e.g., NPS, CSAT, CES), identify trends, and recommend actions to improve performance and satisfaction. Deliver regular insights and reports to leadership to support data-driven decision-making and continuous CX optimization. Industry & Market Best Practices: Stay up-to-date on the latest trends, tools, and best practices in customer experience management. Benchmark Aspire’s experience against industry leaders to ensure a competitive and customer-first service model. Requirements: Bachelor's degree in Business, Finance, or a related field. Minimum of 5 years of experience in customer experience management, incident management, or a related role. Strong understanding of customer experience principles and escalation management processes. Excellent communication and interpersonal skills. Proven ability to analyze data and translate insights into actionable strategies. Experience collaborating with cross-functional teams to drive process improvements. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Proficiency in customer relationship management (CRM) software and AI tools. Please Note: This role requires supporting U.S. time zones and may involve working during evenings or weekends. Flexibility with work hours is essential. What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

Assistant Manager - Data Analytics (Finance)

Gurugram, Haryana, India

8 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the Team: At Aspire, the Data Team is the engine that powers smart decisions across the company. We turn raw information into strategic insights, helping every team - from Product and Operations to Finance — move faster and act smarter. We combine rigorous analytical thinking, deep business understanding, and strong technical skills to solve complex problems and uncover hidden opportunities. Whether it's building scalable data infrastructure, designing intelligent dashboards, or running deep-dive analyses, we are trusted partners in driving impact. If you’re passionate about using data to shape the future of a high-growth fintech, you’ll feel right at home with us. About the role: Are you ready to take your career in finance and analytics to the next level? We are searching for an Assistant Analytics Manager - Finance to join our dynamic team. In this role, you will be at the forefront of financial data analysis, working closely with our Chief Financial Officer (CFO) as well as various Finance departments to provide invaluable insights and contribute to optimizing our business processes. What will you be doing: As an Assistant Analytics Manager, you will be a driving force in our financial and risk management efforts. Your responsibilities will include: Own Financial Metrics & Reporting : Design, validate, and continuously refine performance metrics that align with our strategic goals. Maintain up-to-date financial reports that reflect the latest business performance. Drive Forecasting Excellence : Build and maintain robust financial models to forecast revenue, gross profit, and other key P&L components — playing a critical role in shaping strategic decisions alongside the executive team. Support New Product Launches : Lead the setup of P&L tracking for new product lines, ensuring accurate cost attribution, revenue modeling, and performance measurement from day one. Build Scalable Data Infrastructure : Design and enhance business intelligence tools and dashboards that empower teams to make data-driven decisions at scale. Enable Self-Serve Analytics : Collaborate with cross-functional teams to respond to ad-hoc data needs and build intuitive dashboards that make complex data accessible to all stakeholders. Streamline with Automation : Improve efficiency by automating recurring reporting processes and optimizing data pipelines. Collaborate Cross-Functionally : Partner with Product, Sales, Operations, and Finance teams to translate business needs into clear technical solutions and actionable insights. Track and Optimize Costs : Support centralized cost tracking initiatives and generate comprehensive management reports to monitor spending and efficiency. Mine Insights for Impact : Dive deep into financial and operational data to uncover trends and deliver insights that drive growth, profitability, and strategic focus We would love to get to know you if you have the following: Bachelor’s degree in Business, Finance, Economics, or a related field. 4–8 years of relevant experience in Finance, Risk, or Analytics, with a strong track record of applying data to solve real-world financial problems. Finance domain expertise is essential — this role requires bringing thought leadership to cross-functional finance stakeholders and shaping our financial data strategy. Deep understanding of financial products and instruments such as cards, treasury products, and payment gateways — critical to building scalable, insight-rich solutions. Proficiency in SQL (MySQL) for extracting, manipulating, and analyzing data is a must. Familiarity with BI tools, especially Tableau, is a strong advantage. Solid understanding of accounting principles (e.g., IFRS), financial statements, and key metrics relevant to payments and financing businesses. Experience in risk management, financial services, or fintech is desirable. A proactive mindset with a passion for diving deep into data to uncover trends and drive informed decisions. Strong organizational, planning, and communication skills to manage competing priorities and cross-team expectations. Proven ability to collaborate across diverse teams, translating technical findings into actionable business insights. Ability to juggle multiple projects and stakeholders in a fast-paced, high-growth environment. What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page . Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

CX Associate Manager - L&D

Gurugram, Haryana, India

5 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About The Role We’re looking for a dynamic L&D Associate Manager to power the next level of CX at Aspire. In this high-impact role, you’ll own our public Help Center , enabling clients to easily self-serve, while also crafting sharp agent SOPs and building a robust internal Knowledge Base across all markets. You’ll equip agents with the right answers at the right time and lead data-driven training programs that elevate service quality at scale. This is your chance to shape how thousands of customers and agents experience Aspire every day. Key Responsibilities: Content Management (FAQs and SOPs) Create and maintain clear, up-to-date SOPs for agents to ensure consistent and accurate responses Develop and manage customer-facing FAQs to enable self-serve and reduce contact rates Coordinate with Product, Ops, and CX teams to create content before upcoming launches and key changes Proactively update content before product launches or process changes, and communicate updates to relevant teams ahead of go-live Identify and close documentation gaps by tracking agent queries, contact drivers, and missing SOPs Ensure all recurring customer issues are addressed through well-documented internal and external content Implement AI-powered tools to help agents find answers faster and with greater accuracy Training & Agent Readiness Lead monthly training sessions on product updates, new features, and process changes Deliver refresher training to ensure agents stay aligned with the latest processes, flows, and customer expectations Develop bite-sized, focused learning modules to support agent readiness Use Quality scores, CSAT data, and performance trends to identify knowledge gaps and design targeted interventions L&D Operations & Workflow Optimization Establish and document standard operating procedures (SOPs) for all L&D processes in a central playbook Design efficient, scalable workflows for content creation, review cycles, training rollout, and stakeholder alignment Leverage AI and automation tools to streamline repetitive tasks (e.g., content updates, translations, training triggers) We would love to get to know you if you have the following: At least 5-7 years of experience in an L&D role, preferably in CX or a related field within fintech. Proven experience creating Product and Process documentation in a customer-obsessed organization. Exceptional verbal and written communication skills. Strong analytical and problem-solving abilities. Proficiency in using training software and tools, including those leveraging AI and cutting-edge technology. Ability to work independently and collaborate effectively with cross-functional teams. A strategic mindset with a focus on achieving outcomes. Join us in our mission to deliver the best possible experience to our customers through world-class training and development programs, utilizing the latest advancements in technology and AI. What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

DevOps Engineer

Gurugram, Haryana, India

3 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the Team: As we enter our next phase, we are focused on building a next-generation architecture that can sustain high growth and endure for years to come. To help us on this journey, we're hiring a highly skilled DevOps Manager with diverse backgrounds who can drive and help us accelerate and enhance our technical capabilities on this journey. You will be building leading FinTech products across South-East Asia on an international and diverse team. About the Role: Collaboration: Work closely with software developers, system operators (SysOps), and other stakeholders to manage code releases. Automation: Design and implement automation pipelines for continuous integration and continuous deployment (CI/CD) using tools like Jenkins, GitLab CI, or similar. Infrastructure as Code (IaC): Develop and maintain infrastructure as code to manage cloud-based or on-premises infrastructure using tools like Terraform, CloudFormation, or Ansible. Monitoring and Logging: Set up and maintain monitoring and logging systems to ensure the health and performance of applications and infrastructure, using tools like Prometheus, ELK Stack (Elasticsearch, Logstash, Kibana), or similar. Security: Implement and manage security policies and procedures in collaboration with security teams. This may include vulnerability assessments, security testing, and compliance with industry standards. Deployment and Release Management: Manage and orchestrate releases to production, ensuring reliability and scalability of the application. Configuration Management: Manage and automate configuration management using tools like Chef, Puppet, or similar. Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, including provisioning, monitoring, and scaling cloud resources. Scripting and Programming: Proficiency in scripting languages (e.g., Python, Bash) and programming languages (e.g., Java, Ruby) for automation and tool development. Troubleshooting: Investigate and resolve technical issues across various stages of the development lifecycle. Minimum Qualifications: Work Experience: 3-6 years of hands-on work experience in DevOps & Cloud Infrastructures Technical Skills: Proficiency in Linux/Unix environments, understanding of networking concepts, and experience with containers (e.g., Docker, Kubernetes). Version Control: Experience with version control systems such as Git. Communication: Strong communication and collaboration skills to work effectively within a team and across departments. Problem-Solving: Analytical mindset with the ability to diagnose and resolve complex technical issues. Adaptability: Ability to adapt to fast-paced environments and learn new technologies quickly. Education: A degree in Computer Science, Engineering, or a related field is often preferred, but relevant experience and certifications can be sufficient What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

Software Engineer in Test II

Gurugram, Haryana, India

3 years

None Not disclosed

Remote

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the team: At Aspire, technology has the power to revolutionize the way businesses manage finances. Our Engineering Team is at the forefront of this transformative journey, responsible for designing, building, and maintaining Aspire's exceptional products and infrastructure. We take pride in developing cutting-edge, digital first technology solutions that simplifies financial services for businesses. About the role: Hiring a self-driven Software Engineer in Test II with strong expertise in manual testing and automation. Focus on product understanding, customer workflows, and cross-platform testing. Role spans manual and automation testing work. Responsible for executing both manual and automated testing efforts, contributing to high-quality releases within the team. Create detailed, comprehensive and well-structured test plans and test cases Identify edge cases, usability gaps, and risk scenarios early in the development cycle. Design, develop and execute automation scripts using open source tools Develop and apply testing processes for new and existing products to meet the day to day needs Help to onboard and train new QA members joining in future QA should able to perform Test Automation and setting up frameworks on multiple application platforms like Web, Android, iOS and backend systems Create & manage bug reports and communicate with the team QA also work with deployments teams and resolving any level issues for the system Building and managing automated build/test/deployment environments Minimum qualifications: Between 3-6 years of practical experience in Software Testing or similar role in FinTech Domain Experience of working with Web, Mobile and API Testing in both manual & automation testing Mobile automation experience is preferred for this role Highly Experienced with testing tools such as Appium, Selenium, RestAssured, TestNG, CI/CD pipelines etc. Strong product mindset, edge-case thinking, and ability to spot usability issues early. Excellent communication skills and ability to collaborate with remote, cross-functional teams. Experience of working with programming language - Java Experience of working in Agile process management methodology What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

Senior Analyst Card Operations

Gurugram, Haryana, India

2 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! What are we lookingh for : You are the product expert to customers & internal Aspire teams for our cards program in the US . You help resolve product escalations, identify and fill process gaps, and drive product improvements with the Tech team. Cards and card-related payments will be the primary focus area. Be the PIC for all card-related escalations and provide resolution to internal and external clients Identify process gaps and areas of improvement, and make an action plan to achieve those goals Work closely with account management, onboarding, and support teams to manage & serve our client base Provide feedback, create documentation, and help train other teams to provide first support to clients Help on setting up payment infrastructure, support and escalation processes and various other operational SOPs for our new launches in various countries What makes you a fit : You are analytical - You are either an engineer or have a solid track record in a tech company analyzing data sets and making inferences and conclusions. You are comfortable with spreadsheets You are a problem solver - You may have never faced a problem before, and nobody in the company may have a solution for you, but you will take the steps to investigate and find the best solution You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you You are an outstanding communicator - Your replies are concise and clear. You are able to communicate clearly to customers and internal stakeholders. You are able to write and execute SOPs You have done it before - You have previous work experience of at least 2 years in a full-time role working as an analyst Shift Hours We require you to work in India afternoon or night shifts to cover US hours What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

Senior Finance Manager (United States)

Gurugram, Haryana, India

9 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About The Team At Aspire, Finance plays a strategic role in driving our business forward. Our Finance team consists of a wide range of crucial functions across 5 verticals: (i) Financial Controlling with Financial reporting, Audit support, Cost Management, Compliance and Risk Management and Tax planning, Reporting, (ii) Treasury, which is a core function for a Fintech with Cash flow and Liquidity Risk, Treasury Product, FX Risk Management, Treasury Operation and Treasury Risk Management, (iii) Data including Business Intelligence, Data Analytics and Data Engineering, (iv) Strategy & Planning, which covers strategic road map, long term planning, fundraising and FP&A and (v) Credit Risk including risk modelling and scoring, portfolio monitoring and credit control. Our Finance team engages in frequent strategic data analysis, research, and modeling to provide the best financial insights for critical business decisions, helping Aspire navigate the competitive landscape and capitalize on emerging opportunities. The team also plays a key part as the first user of our Aspire software, pioneer in Finance transformation, reengineering our internal process to stay agile while maintaining the internal control in a hyper fast growing environment. About The Role As a Senior Finance Manager, you are responsible for making key financial, business related decisions and ensuring that budgets are met for Aspire’s business operations in the US. The candidate will be an experienced Senior Finance member within the financial services industry with strong analytical skills, excellent communication skills, leadership ability and strategic thinking. As the Senior Finance Manager for the US region you will be responsible for all regional financial matters & financial performance and includes all aspects of financial regulatory reporting. Responsibilities include but not limited to: Co-develop and execute the regional finance strategy. Partner with leadership teams to guide financial planning, capital strategy, and investment decisions. Own the preparation and timely delivery of monthly, quarterly, and annual financial statements for Aspire US entities. Ensure compliance with US GAAP and/or IFRS, and local financial regulatory requirements. Supervise day-to-day accounting operations including payroll, taxation, audits, and internal controls Oversee cash flow management, bank reconciliations, and client fund reporting in coordination with partner banks. Presents financial reports to executives, board members, investors, and other stakeholders. Collaborates with the executives and directors to create budgets and track key performance indicators. Implement internal controls to ensure that the company complies with all financial and statutory regulations. Review product flows from a finance perspective ensuring controls around invoicing, revenue recognition, funding requirements, documentation. Work as per US time zone Minimum Qualifications: Bachelor's degree, qualified with Institute of Chartered Accountants of India (ICAI) or American Institute of Certified Public Accountants (AICPA) Minimum 7–9+ years of work experience, preferably in financial services (banking, payments, or fintech) Have managed Finance and Accounting team successfully at an evolving business Passion to establish & scale a startup in the fintech industry Strategic thinking with excellent communication & negotiation skills Preferred Qualifications: Flexible mindset and attitude to support a new business and its establishment in the market Project management & IT skills with a keen eye for detail & time conscious What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

Credit Risk Underwriter

Bengaluru, Karnataka, India

2 years

None Not disclosed

On-site

Full Time

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn’s Top Startup in Singapore , and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About The Team At Aspire, the Finance team plays a strategic and pivotal role in Aspire's continued expansion. Our comprehensive Finance function encompasses six key verticals: Financial Controlling, Treasury, Finance Analytics, Strategic Finance & Planning, Credit Risk, and Finance Strategy & Operations. From conducting in-depth strategic data analysis to spearheading Finance transformation initiatives with our Aspire software, you'll directly contribute to critical business decisions in a dynamic market. This is an exciting chance to be part of a team that values strategic thinking, innovation, and robust controls in a hyper-growth environment. About The Role Credit Underwriting for Aspire's MSME loan portfolio Responsible for evaluating and underwriting small business loan applications Analyze financials, banking behavior, and business viability of micro and small enterprises while ensuring compliance with internal credit policies and regulatory norms Analyze and create credit memo for new and renewal applications for credit products Minimum Qualifications: Bachelor Degree in Finance, Commerce, or Economics 0–2 years of experience in MSME loan underwriting / credit analysis Freshers with strong internships in credit/risk welcome Proficiency in bank statement analysis, ITR review, and GST cash flow trends Strong understanding of financial statements and financial ratios Preferred Qualifications: BA/PGDM (Finance/Risk) Strong analytical and documentation skills Basic understanding of cash flow-based lending or surrogate income models Good communication skills to coordinate with sales and operations teams What We Offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “ Policy ”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

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