Accountability & Responsibilities of Role: 1. Finance Operations & Governance Manage general ledger, month-end closing activities, reconciliations, and internal reporting. Ensure accuracy and timeliness of financial reporting in line with IFRS and IND AS. Coordinate with auditors for internal and statutory audits and assist in resolving audit points. 2. Taxation & Regulatory Compliance Ensure compliance with direct and indirect tax regulations (including GST and TDS). Liaise with consultants to support regulatory matters such as FEMA, Transfer Pricing, and ROC filings. Maintain robust documentation and audit-ready records. 3. Statutory Filings & Controls Oversee accurate and timely filing of tax returns, ROC submissions, and statutory disclosures. Implement and monitor internal controls in line with ICOFR and global standards. 4. Stakeholder Collaboration Help in building relation between India finance and global teams in Qatar for coordinating financial reporting, intercompany transactions, and compliance frameworks. Interface with external consultants, auditors, and legal advisors on India-specific finance matters. 5. Team Building & People Leadership Contribute to building a strong finance support team over time. Share knowledge and mentor junior team members on processes, controls, and systems. 6. ERP & Process Enablement Utilize ERP and financial tools for enhanced accuracy and efficiency. Leverage and learn enterprise systems (ERP, accounting tools) to improve financial efficiency and data accuracy. Identify opportunities for automation and process improvement in day-to-day operations. Position Requirements: Educational Background: Chartered Accountant (CA) with 2-3 years of experience will be added advantage. Knowledge of Dynamics 365 is an added advantage. Bachelor's degree in finance or any related field. Work Experience: Candidates should have post-qualification experience with exposure to GCC finance environments. A minimum of 10 years of experience is required for non-CA candidates, while lesser experience may be considered for Chartered Accountants (CA). Technical / Industry Skills: Strong technical expertise in accounting, tax, statutory compliance, and audit Experience in working with external consultants for complex matters (FEMA, TP, ROC) Sector experience in IT/ITES, Telecom, e-commerce, or Retail is an advantage
Accountability & Responsibilities of Role: E-Commerce Management: Oversee the day-to-day operations of the eCommerce platforms (Website and Mobile App), ensuring smooth functionality and an excellent user experience across all digital touchpoints. Monitor website and app performance, including page load times, uptime, and user engagement metrics, implementing improvements as needed. Webmaster and App Management Duties: Manage content updates on the website and app, including product listings, images, descriptions, and pricing, ensuring all information is accurate and up to date. Collaborate with web developers, app developers, and designers to implement enhancements, troubleshoot issues, and ensure compliance with best practices across both platforms. Digital Marketing Support: Assist in developing and executing digital marketing strategies, including SEO, email marketing, social media, and online advertising, to drive traffic and sales to the website and app. Analyse marketing campaign performance across platforms and provide insights to optimize future strategies. Analytics and Reporting: Utilize web and app analytics tools (e.g., Google Analytics, app analytics platforms) to monitor traffic, user behaviour, and conversion rates. Prepare regular reports on website and app performance metrics, offering actionable recommendations for improvement. Customer Experience Enhancement: Collaborate with customer service teams to address customer inquiries, feedback, and concerns related to the online shopping experience on both the website and app. Implement strategies to enhance customer satisfaction, retention, and loyalty through personalized experiences and promotions on both platforms. Inventory Management: Coordinate with inventory and logistics teams to ensure accurate product availability and timely fulfilment of orders across both the website and app. Monitor stock levels and assist in inventory forecasting to support eCommerce operations. Position Requirements: Educational Background: Bachelor's degree in Business Administration, Marketing, E-Commerce, Information Technology, or a related field. Work Experience: 2–4 years of hands-on experience in eCommerce operations, preferably in a retail or consumer-focused environment. Proficiency in CMS platforms (e.g., Shopify, Magento, WordPress), basic HTML/CSS understanding is a plus. Experience working with analytics tools (e.g., Google Analytics, Firebase). Familiarity with digital marketing practices, SEO, and content management.
Accountability & Responsibilities of Role: Identify, source, and attract high-quality technical talent and other IT positions. Build and maintain a strong talent pipeline for niche and high-demand technology roles using platforms such as LinkedIn, GitHub, StackOverflow, Naukri, and other tech-focused communities. Leverage Boolean search, advanced sourcing strategies, and market mapping to target passive and active technical talent. Technical Candidate Management Conduct detailed technical screenings to assess candidate competencies, experience, and alignment with role requirements. Manage the end-to-end recruitment cycle for all technical positions, including sourcing, screening, interviewing, offer negotiation, and onboarding. Deliver an exceptional candidate experience through timely communication, transparency, and consistent engagement. Stakeholder Management Provide insights and recommendations to hiring managers on talent availability, market trends, and competitive benchmarks. Facilitate structured interview processes and ensure alignment between candidates and technical expectations. Process Optimization & Compliance Continuously refine technical hiring workflows for speed, efficiency, and quality. Ensure compliance with labor laws, data protection guidelines, and internal recruitment policies. Standardize evaluation frameworks, interview scorecards, and technical assessments. Data Management & Reporting Track key technical recruitment metrics and share weekly dashboards with leadership. Use analytics to improve sourcing effectiveness, reduce time-to-hire, and enhance technical screening accuracy. Prepare reports on hiring pipeline, sourcing channels, market intelligence, and recruitment performance. Role Key Performance Indicators Time-to-Fill for tech positions Quality of Hire Sourcing Conversion Rates Offer Acceptance Rate Cost per Hire Education Background: Bachelor’s degree in Human Resources, Computer Science, Information Technology, Business Administration, or a related field. Master’s degree in HR or Talent Management is preferred. Certifications such as Tech Recruitment Certified Professional, SHRM-CP, PHR, CIPD, or Technical Hiring Certifications are highly desirable. Additional training in technical hiring, behavioral interviewing, or competency mapping is an added advantage. Work Experience: Minimum 4–7 years of experience in technical recruitment or IT hiring, preferably in a technology-driven or fast-paced environment. Proven expertise managing full-cycle hiring for technical and IT roles. Strong understanding of technologies to evaluate candidate fit. Experience working with ATS and HRIS platforms (e.g., Workday, Greenhouse, Lever, SAP SuccessFactors). Familiarity with tech sourcing platforms and technical evaluation frameworks. Strong understanding of technical job requirements, engineering workflows, and tech market trends.
Accountability & Responsibilities of Role: Make outbound calls to prospective customers from provided databases or marketing-generated leads. Understand customer needs and qualify leads to pitch appropriate products or services. Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups. Accurately document customer interactions and outcomes in the CRM system. Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs. Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals. Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention. Stay informed on product features, promotions, industry trends, and competitor offerings. Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities. Position Requirements: Educational Background: Bachelor’s degree in business administration, Marketing, Communications, or a related field (preferred). Work Experience: 1–5 years of experience in outbound calling, tele sales, or inside sales. Experience with CRM systems and sales tracking tools. Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance. Technical / Industry Skills: Strong communication, persuasion, and negotiation skills. Target-driven with a high level of self-motivation and resilience.
Accountability & Responsibilities of Role: Identify, source, and attract high-quality technical talent and other IT positions. Build and maintain a strong talent pipeline for niche and high-demand technology roles using platforms such as LinkedIn, GitHub, StackOverflow, Naukri, and other tech-focused communities. Leverage Boolean search, advanced sourcing strategies, and market mapping to target passive and active technical talent. Technical Candidate Management Conduct detailed technical screenings to assess candidate competencies, experience, and alignment with role requirements. Manage the end-to-end recruitment cycle for all technical positions, including sourcing, screening, interviewing, offer negotiation, and onboarding. Deliver an exceptional candidate experience through timely communication, transparency, and consistent engagement. Stakeholder Management Provide insights and recommendations to hiring managers on talent availability, market trends, and competitive benchmarks. Facilitate structured interview processes and ensure alignment between candidates and technical expectations. Process Optimization & Compliance Continuously refine technical hiring workflows for speed, efficiency, and quality. Ensure compliance with labor laws, data protection guidelines, and internal recruitment policies. Standardize evaluation frameworks, interview scorecards, and technical assessments. Data Management & Reporting Track key technical recruitment metrics and share weekly dashboards with leadership. Use analytics to improve sourcing effectiveness, reduce time-to-hire, and enhance technical screening accuracy. Prepare reports on hiring pipeline, sourcing channels, market intelligence, and recruitment performance. Role Key Performance Indicators Time-to-Fill for tech positions Quality of Hire Sourcing Conversion Rates Offer Acceptance Rate Cost per Hire Education Background: Bachelor's degree in Human Resources, Computer Science, Information Technology, Business Administration, or a related field. Master's degree in HR or Talent Management is preferred. Certifications such as Tech Recruitment Certified Professional, SHRM-CP, PHR, CIPD, or Technical Hiring Certifications are highly desirable. Additional training in technical hiring, behavioral interviewing, or competency mapping is an added advantage. Work Experience: Minimum 47 years of experience in technical recruitment or IT hiring, preferably in a technology-driven or fast-paced environment. Proven expertise managing full-cycle hiring for technical and IT roles. Strong understanding of technologies to evaluate candidate fit. Experience working with ATS and HRIS platforms (e.g., Workday, Greenhouse, Lever, SAP SuccessFactors). Familiarity with tech sourcing platforms and technical evaluation frameworks. Strong understanding of technical job requirements, engineering workflows, and tech market trends.
Accountability & Responsibilities of Role: 1. Finance Operations & Governance Manage general ledger, month-end closing activities, reconciliations, and internal reporting. Ensure accuracy and timeliness of financial reporting in line with IFRS and IND AS. Coordinate with auditors for internal and statutory audits and assist in resolving audit points. 2. Taxation & Regulatory Compliance Ensure compliance with direct and indirect tax regulations (including GST and TDS). Liaise with consultants to support regulatory matters such as FEMA, Transfer Pricing, and ROC filings. Maintain robust documentation and audit-ready records. 3. Statutory Filings & Controls Oversee accurate and timely filing of tax returns, ROC submissions, and statutory disclosures. Implement and monitor internal controls in line with ICOFR and global standards. 4. Stakeholder Collaboration Help in building relation between India finance and global teams in Qatar for coordinating financial reporting, intercompany transactions, and compliance frameworks. Interface with external consultants, auditors, and legal advisors on India-specific finance matters. 5. Team Building & People Leadership Contribute to building a strong finance support team over time. Share knowledge and mentor junior team members on processes, controls, and systems. 6. ERP & Process Enablement Utilize ERP and financial tools for enhanced accuracy and efficiency. Leverage and learn enterprise systems (ERP, accounting tools) to improve financial efficiency and data accuracy. Identify opportunities for automation and process improvement in day-to-day operations. Position Requirements: Educational Background: Chartered Accountant (CA) with 2-3 years of experience will be added advantage. Knowledge of Dynamics 365 is an added advantage. Bachelor's degree in finance or any related field. Work Experience: Candidates should have post-qualification experience with exposure to GCC finance environments. A minimum of 10 years of experience is required for non-CA candidates, while lesser experience may be considered for Chartered Accountants (CA). Technical / Industry Skills: Strong technical expertise in accounting, tax, statutory compliance, and audit Experience in working with external consultants for complex matters (FEMA, TP, ROC) Sector experience in IT/ITES, Telecom, e-commerce, or Retail is an advantage
Accountability & Responsibilities of Role: E-Commerce Management: Oversee the day-to-day operations of the eCommerce platforms (Website and Mobile App), ensuring smooth functionality and an excellent user experience across all digital touchpoints. Monitor website and app performance, including page load times, uptime, and user engagement metrics, implementing improvements as needed. Webmaster and App Management Duties: Manage content updates on the website and app, including product listings, images, descriptions, and pricing, ensuring all information is accurate and up to date. Collaborate with web developers, app developers, and designers to implement enhancements, troubleshoot issues, and ensure compliance with best practices across both platforms. Digital Marketing Support: Assist in developing and executing digital marketing strategies, including SEO, email marketing, social media, and online advertising, to drive traffic and sales to the website and app. Analyse marketing campaign performance across platforms and provide insights to optimize future strategies. Analytics and Reporting: Utilize web and app analytics tools (e.g., Google Analytics, app analytics platforms) to monitor traffic, user behaviour, and conversion rates. Prepare regular reports on website and app performance metrics, offering actionable recommendations for improvement. Customer Experience Enhancement: Collaborate with customer service teams to address customer inquiries, feedback, and concerns related to the online shopping experience on both the website and app. Implement strategies to enhance customer satisfaction, retention, and loyalty through personalized experiences and promotions on both platforms. Inventory Management: Coordinate with inventory and logistics teams to ensure accurate product availability and timely fulfilment of orders across both the website and app. Monitor stock levels and assist in inventory forecasting to support eCommerce operations. Position Requirements: Educational Background: Bachelor's degree in Business Administration, Marketing, E-Commerce, Information Technology, or a related field. Work Experience: 24 years of hands-on experience in eCommerce operations, preferably in a retail or consumer-focused environment. Proficiency in CMS platforms (e.g., Shopify, Magento, WordPress), basic HTML/CSS understanding is a plus. Experience working with analytics tools (e.g., Google Analytics, Firebase). Familiarity with digital marketing practices, SEO, and content management.
Purpose of Role: We are seeking a detail-oriented and customer-focused Customer Service Representative to handle real-time chat-based support for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment. Accountability & Responsibilities of Role: Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner. Provide accurate information regarding products, services, billing, and policies. Troubleshoot problems and guide customers through step-by-step solutions when needed. Manage multiple chat conversations simultaneously while maintaining high-quality responses. Escalate unresolved or complex queries to the appropriate support level or department. Log all customer interactions accurately and thoroughly into the CRM or ticketing system. Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency. Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT). Required Skills & Qualifications: Must-Have: 0–3 years of experience in chat–based customer service or contact center role. Excellent written communication skills with strong grammar, punctuation, and tone awareness. Ability to multitask and manage concurrent chats effectively. Strong typing speed and accuracy (typically 35+ WPM). Familiarity with chat platforms and CRM tools. Nice-to-Have: Experience using tools like Zendesk Chat, Intercom, LivePerson, or Fresh Chat. Exposure to omnichannel support environments. Multilingual skills are an advantage. Success Metrics: Chat First Response Time (FRT) Chat Resolution Rate Customer Satisfaction (CSAT) Concurrent Chat Handling Efficiency Adherence to Quality and Compliance Standards Work Environment & Schedule: Full-time role with shift flexibility, including evenings, weekends, or holidays as needed. On-site
Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations. Accountability & Responsibilities of Role: • Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met. • Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance. • Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles. • Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset. • Track and report on team metrics, identifying areas for improvement and taking corrective actions. • Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment. • Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals. Position Requirements: Educational Background: Bachelor’s degree. Work Experience: 3-5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role. Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team. Excellent communication skills, both verbal and written. Ability to analyze performance data and translate insights into action. Exposure to multi-channel or omnichannel support environments. Experience handling escalations and working cross-functionally. Agent Productivity and Engagement. Reduction in Escalations and Error Rates. Technical / Industry Skills: Familiarity with basic coaching frameworks and performance improvement plans. Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys). Team CSAT and Quality Scores. Attendance, Adherence, and SLA Compliance. Work Environment & Schedule: • Rotational shifts including weekends or holidays, as needed
Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations. Accountability & Responsibilities of Role: Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met. Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance. Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles. Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset. Track and report on team metrics, identifying areas for improvement and taking corrective actions. Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment. Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals. Position Requirements: Educational Background: Bachelor's degree. Work Experience: 3-5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role. Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team. Excellent communication skills, both verbal and written. Ability to analyze performance data and translate insights into action. Exposure to multi-channel or omnichannel support environments. Experience handling escalations and working cross-functionally. Agent Productivity and Engagement. Reduction in Escalations and Error Rates. Technical / Industry Skills: Familiarity with basic coaching frameworks and performance improvement plans. Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys). Team CSAT and Quality Scores. Attendance, Adherence, and SLA Compliance. Work Environment & Schedule: Rotational shifts including weekends or holidays, as needed
As a Customer Service Representative at our company, your role involves providing real-time chat-based support to customers. You will be responsible for responding to inquiries and issues promptly and professionally through live chat and messaging platforms. Your goal is to ensure a smooth and satisfying customer experience by offering accurate information, troubleshooting problems, and maintaining high-quality responses. This position is well-suited for individuals with strong written communication skills and a passion for problem-solving in a digital environment. Key Responsibilities: - Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner. - Provide accurate information regarding products, services, billing, and policies. - Troubleshoot problems and guide customers through step-by-step solutions when needed. - Manage multiple chat conversations simultaneously while maintaining high-quality responses. - Escalate unresolved or complex queries to the appropriate support level or department. - Log all customer interactions accurately and thoroughly into the CRM or ticketing system. - Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency. - Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT). Qualifications Required: Must-Have: - 03 years of experience in chat-based customer service or contact center role. - Excellent written communication skills with strong grammar, punctuation, and tone awareness. - Ability to multitask and manage concurrent chats effectively. - Strong typing speed and accuracy (typically 35+ WPM). - Familiarity with chat platforms and CRM tools. Nice-to-Have: - Experience using tools like Zendesk Chat, Intercom, LivePerson, or Fresh Chat. - Exposure to omnichannel support environments. - Multilingual skills are an advantage. The company values certain success metrics including Chat First Response Time (FRT), Chat Resolution Rate, Customer Satisfaction (CSAT), Concurrent Chat Handling Efficiency, and Adherence to Quality and Compliance Standards. Please note that this is a full-time role with shift flexibility, which may include evenings, weekends, or holidays as needed.,
Accountability & Responsibilities of Role: Make outbound calls to prospective customers from provided databases or marketing-generated leads. Understand customer needs and qualify leads to pitch appropriate products or services. Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups. Accurately document customer interactions and outcomes in the CRM system. Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs. Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals. Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention. Stay informed on product features, promotions, industry trends, and competitor offerings. Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities. Position Requirements: Educational Background: Bachelor's degree in business administration, Marketing, Communications, or a related field (preferred). Work Experience: 15 years of experience in outbound calling, tele sales, or inside sales. Experience with CRM systems and sales tracking tools. Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance. Technical / Industry Skills: Strong communication, persuasion, and negotiation skills. Target-driven with a high level of self-motivation and resilience.
As a Customer Service Representative, your role will involve providing real-time chat-based support to customers, ensuring a smooth and satisfactory experience. You will be responsible for responding to inquiries promptly and professionally, providing accurate information, troubleshooting problems, and managing multiple chat conversations simultaneously. It is essential to escalate complex queries appropriately and log all interactions accurately in the CRM system. Following chat scripts and maintaining brand voice standards will be crucial to meet performance targets such as Chat Response Time and Customer Satisfaction. Key Responsibilities: - Respond to customer inquiries via live chat and messaging platforms in a timely and professional manner. - Provide accurate information on products, services, billing, and policies. - Troubleshoot problems and guide customers through solutions. - Manage multiple chat conversations while maintaining high-quality responses. - Escalate unresolved queries to the appropriate level. - Log all interactions accurately in the CRM or ticketing system. - Follow chat scripts and brand voice standards. - Meet performance targets such as Chat Response Time and Customer Satisfaction. Qualifications Required: Must-Have: - 3 years of experience in chat-based customer service. - Excellent written communication skills with strong grammar and tone awareness. - Ability to multitask and manage concurrent chats effectively. - Strong typing speed and accuracy (35+ WPM). - Familiarity with chat platforms and CRM tools. Nice-to-Have: - Experience with tools like Zendesk Chat, Intercom, LivePerson, or Fresh Chat. - Exposure to omnichannel support environments. - Multilingual skills are an advantage. The company values metrics such as Chat First Response Time, Chat Resolution Rate, Customer Satisfaction, Concurrent Chat Handling Efficiency, and Adherence to Quality and Compliance Standards. In this full-time role, you will have shift flexibility, including evenings, weekends, or holidays as needed. The job may require on-site presence for effective customer support.,
Key Responsibilities 1. Invoice Processing (India & Qatar) • Receive, verify, and process vendor invoices for India and Qatar-based companies. • Ensure invoices are accurately booked in the accounting system with correct cost centers, GL codes, project codes, and tax applicability. • Match invoices with purchase orders and goods receipt notes (3-way / 2-way matching). • Coordinate with procurement and internal departments to resolve discrepancies. 2. GST & TDS Compliance (India) • Ensure correct tax treatment for GST on services and goods. • Verify invoice GST details such as GSTIN, HSN/SAC codes, tax rates, place of supply, and eligibility for input tax credit. • Calculate and apply TDS as per prescribed rates under the Income Tax Act. • Assist in monthly GST reconciliation and TDS return preparation. • Maintain vendor compliance documents (PAN, GST certificate, etc.). 3. Vendor Management • Maintain accurate vendor master data. • Handle vendor queries related to payments, deductions, and reconciliation. • Perform periodic vendor statement reconciliation to ensure accuracy. 4. Payments & Reconciliation • Prepare payment proposals based on due dates and internal approval workflow. • Process payments through online banking platforms for India and Qatar entities. • Assist in monthly closing activities, including AP ageing, accrual entries, and reconciliations. 5. Documentation & Audit Support • Ensure proper documentation and filing of invoices, tax records, and vendor data. • Provide support during statutory audits, internal audits, and tax audits. • Ensure adherence to company policies and internal financial controls
Accountability & Responsibilities of Role: 1. Power BI Development & Advanced Visualization Design, build, and deploy enterprise-level Power BI dashboards and reports. Develop complex data models using DAX, Power Query (M), and incremental refresh . Deliver data-driven insights for Finance, SCM, Sales, Procurement, HR, and E-Commerce. 2. D365 F&O Data Integration Extract, transform, and model data from D365 F&O tables, entities, and Data Lakes. Work with Entity Store, BYOD (Bring Your Own Database), and OData for optimized reporting. Develop solutions aligned with D365 F&O processes including: Financials (GL, AP, AR, Fixed Assets) Procurement & Sourcing Inventory & Warehouse Sales & Marketing Retail & POS Operations Collaborate with D365 functional and technical teams to ensure data accuracy and consistency. 3. AI & Machine Learning Integration Integrate Azure AI, Copilot, and Machine Learning models into Power BI. Develop AI-powered dashboards for forecasting, trend analysis, anomaly detection, and predictions. Work with Python/R to incorporate ML insights into D365-centric reports. 4. Data Engineering & Automation Build automated data pipelines using Azure Data Factory, ADLS, Fabric Dataflows and ETL/ELT methods. Optimize data refresh schedules, dataflows, and staging models. Implement data governance, lineage, and documentation across BI assets. 5. Security, Governance & Compliance Implement Row-Level Security (RLS) and object-level security for D365-related datasets. Ensure compliance with internal controls, audit requirements, and data governance frameworks. Maintain best practices for BI architecture, workspace structure, and naming standards. 6. Cross-Functional Collaboration Work with Finance, Supply Chain, Retail, and HR teams to understand reporting needs. Translate business KPIs into user-friendly dashboards and analytical models. Conduct end-user training sessions and provide ongoing support. 7. Troubleshooting & Optimization Perform root cause analysis and resolve BI performance issues. Monitor D365 F&O data pipelines and job executions. Continuously improve existing dashboards, dataflows, and models.