Customer Support Representative Location: Jhandewalan, New Delhi Employment Type: Full-time Experience Required: 1+ years in customer support About Us At BookLeaf Publishing , we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India season 4 , showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey. Job Overview We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience. Key Responsibilities Customer Interaction: Handle author queries via email, phone, and live chat with a friendly and professional demeanor. Issue Resolution: Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions. Knowledge Management: Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes. Experience: At least 2 years in a customer support role, preferably in a service-based or creative industry. Skills: Strong verbal and written communication skills in English (rated 7/10 or higher). Proficiency in using email, chat, and other support tools. Basic familiarity with common office tools and systems (e.g., Google Workspace). Other Requirements: Immediate joining or minimal notice period. Must own a laptop or personal system (we do not provide systems). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): Are you comfortable with the job location in Jhandewalan, New Delhi? Can you join immediately? If not, please specify your notice period. What is your current in-hand salary? What is your expected in-hand salary? Please mention your age. Please mention your gender. Are you comfortable attending an in-office interview? Do you have your own system (laptop)? Please note that we do not provide systems. Rate your English fluency on a scale of 1 to 10. Are you proficient with Canva? Work Location: In person

About Us At BookLeaf Publishing , we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India Season 4 , showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey. Role Overview: The Publishing Consultant will serve as the primary advisor for authors, guiding them through the self-publishing journey. This role requires a deep understanding of the publishing industry, strong communication skills, and the ability to provide strategic advice on editing, design, marketing, and distribution. Key Responsibilities: Author Consultation: Guide authors on self-publishing options, including book formats, pricing, distribution, and marketing strategies. Project Coordination: Manage the publishing process from manuscript submission to book launch, coordinating with editors, designers, and marketing teams. Quality Assurance: Ensure that all books meet high editorial and design standards before publication. Marketing & Branding Advice: Provide authors with insights on book marketing strategies, including social media, book promotions, and reader engagement. Client Relationship Management: Act as a trusted advisor, maintaining regular communication with authors and addressing their concerns. Industry Research: Stay updated on self-publishing trends, tools, and best practices to enhance consulting services. Qualifications & Experience: Bachelor’s degree in Communications, English, or a related field. 2-3 years of experience in self-publishing, traditional publishing, or book marketing. Strong knowledge of book production, formatting, and publishing platforms. Excellent communication, project management, and problem-solving skills. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): Do you have your own Laptop? As we don't provide laptop to employees What is your age? What is your in hand salary ? What is your Salary expectation? Are you willing to commute to Jhandewalan Location? Language: English (Required) Work Location: In person Expected Start Date: 26/05/2025

Location: Jhandewalan, New Delhi Employment Type: Full-time Experience Required: 1+ years in customer support About Us At BookLeaf Publishing , we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in Shark Tank India season 4, which showcases our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey. Job Overview We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience. Key Responsibilities Customer Interaction: Handle author queries via email, phone, and live chat with a friendly and professional demeanor. Issue Resolution: Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions. Knowledge Management: Maintain a detailed record of customer interactions and provide feedback to enhance internal processes. Educate authors on the publishing process, ensuring they feel confident and informed every step of the way. Gather and document feedback from authors to improve our services and processes. Experience: At least 1 year in a customer support role, preferably in a service-based or creative industry, and even Freshers with good English communication can apply. Skills: Strong verbal and written communication skills in English (rated 7/10 or higher). Proficiency in using email, chat, and other support tools. Basic familiarity with common office tools and systems (e.g., Google Workspace). Other Requirements: Immediate joining or minimal notice period. Must own a laptop (we do not provide systems). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Show more Show less

Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience Minimum 2 year of experience in a customer support, operations, or service-oriented role — ideally within a creative or service-based industry Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight Preferred Qualifications Experience with WhatsApp Business API or Meta Graph API Familiarity with automation in publishing, e-commerce, or customer support environments Basic scripting knowledge in Python or JavaScript for handling edge cases Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Leave encashment Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What is your age ? Do you have your own Laptop? As we don't provide . Willing to commute to office as it's onsite Role? Work Location: In person

Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience Minimum 2 year of experience in a customer support, operations, or service-oriented role — ideally within a creative or service-based industry Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight Preferred Qualifications Experience with WhatsApp Business API or Meta Graph API Familiarity with automation in publishing, e-commerce, or customer support environments Basic scripting knowledge in Python or JavaScript for handling edge cases.  Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Show more Show less

Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience Minimum 2 year of experience in a customer support, operations, or service-oriented role — ideally within a creative or service-based industry Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight Preferred Qualifications Experience with WhatsApp Business API or Meta Graph API Familiarity with automation in publishing, e-commerce, or customer support environments Basic scripting knowledge in Python or JavaScript for handling edge cases Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Leave encashment Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What is your age ? Do you have your own Laptop? As we don't provide . Willing to commute to office as it's onsite Role? Work Location: In person

Position: Customer Support Intern Location: E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055 Job Type: Full-time Reports To: Customer Support Manager About Us At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India Season 4, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey. Job Overview We are looking for a Customer Support Intern to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience. Key Responsibilities Customer Interaction: Handle author queries via email, phone, and live chat with a friendly and professional demeanor. Issue Resolution: Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions. Knowledge Management: Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes. Skills: Strong verbal and written communication skills in English (rated 7/10 or higher). Proficiency in using email, chat, and other support tools. Basic familiarity with common office tools and systems (e.g., Google Workspace). Other Requirements: Immediate joining or minimal notice period. Must own a laptop (we do not provide systems). Job Type: Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What is your Age ?? Do you have Laptop? As we don't provide laptop to employees. Are you willing to commute to Jhandewalan as it's an Onsite Role? Work Location: In person

Job Title: Publishing Manager Location: Jhandewalan Job Type: Full Time About the Company Bookleaf Publishing is a second leading self-publishing platform dedicated to empowering authors to publish and distribute their work globally. We provide a range of publishing, marketing, and distribution solutions, helping authors bring their stories to life. Position Summary The Publishing Manager will oversee and manage the entire publishing process for our self-published authors. This role is responsible for managing editorial, production, and distribution workflows while ensuring high-quality standards and an excellent author experience. You will collaborate with cross-functional teams, coordinate project timelines, and ensure successful, timely publication of client manuscripts. Key Responsibilities Supervise the end-to-end publishing process for client projects, from manuscript submission to final publication Coordinate with creative professionals to ensure projects meet quality and deadline requirements Guide authors through the self-publishing process, providing clarity on steps, timelines, and deliverables Oversee the production schedule, prioritizing workloads and managing resources effectively Develop and implement publishing best practices and standard operating procedures Identify opportunities to improve publishing processes and enhance the author experience Monitor market trends and competitor activity to ensure our offerings remain competitive Collaborate with marketing team to ensure alignment between publication timelines and promotional strategies Manage relationships with print and distribution partners Prepare and present periodic reports on publishing activity, project status, and performance metrics Train, mentor, and lead junior publishing staff Required Skills & Qualifications Bachelor’s degree in Publishing, English, Communications, or related field 2+ years of experience in any service based company. Strong project management skills with the ability to handle multiple projects simultaneously Exceptional communication and interpersonal skills Deep understanding of publishing processes, Familiarity with print-on-demand, eBook production, and digital distribution channels (e.g., Amazon KDP, IngramSpark) Strong attention to detail and commitment to quality Proficiency in relevant publishing tools and software (Adobe Creative Suite, Microsoft Office, project management platforms) Ability to thrive in a fast-paced, deadline-driven environment Leadership experience with the ability to motivate and guide a team Preferred Qualifications Master’s degree in Publishing or Business Experience working directly with independent or self-published authors Familiarity with metadata optimization and book marketing strategies. What We Offer A dynamic and supportive work environment Opportunities for professional growth and advancement Competitive compensation and benefits The chance to make an impact in the evolving world of self-publishing Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Leave encashment Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What is your age? Are you willing to work onsite from Monday to Friday and only Saturday (WFH) Willing to commute to Jhandewalan Location? Do you have your own Laptop as we don't provide laptop to employees? Work Location: In person Application Deadline: 10/07/2025

Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience: Must-Have: 1–3 years of hands-on experience building automation workflows using tools like Zapier, Make.com, Bubble, Airtable, or similar Practical understanding of API integrations, webhooks, and conditional logic Experience using AI tools (e.g., OpenAI, GPT, Dialogflow, LangChain) in real-world workflows Ability to design solutions independently from brief to execution Preferred But Not Mandatory: Prior experience in startups, SaaS, publishing, or customer support automation Light coding skills in JavaScript or Python (for custom steps in workflows) Familiarity with chatbot frameworks like Rasa, Botpress, or Dialogflow Experience integrating with platforms like Gmail, WhatsApp Business API, Meta (Instagram) Graph API, Google Sheets, CRMs, etc. Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight. Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Benefits: Leave encashment Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What's your age ? Are you willing to come to Jhandewalan as it's onsite profile? Do you have your own Laptop as we don't provide laptop to employees? Work Location: In person Speak with the employer +91 8368042819

Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience: Must-Have: 1–3 years of hands-on experience building automation workflows using tools like Zapier, Make.com, Bubble, Airtable, or similar Practical understanding of API integrations, webhooks, and conditional logic Experience using AI tools (e.g., OpenAI, GPT, Dialogflow, LangChain) in real-world workflows Ability to design solutions independently from brief to execution Preferred But Not Mandatory: Prior experience in startups, SaaS, publishing, or customer support automation Light coding skills in JavaScript or Python (for custom steps in workflows) Familiarity with chatbot frameworks like Rasa, Botpress, or Dialogflow Experience integrating with platforms like Gmail, WhatsApp Business API, Meta (Instagram) Graph API, Google Sheets, CRMs, etc. Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight. Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Benefits: Leave encashment Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What's your age ? Are you willing to come to Jhandewalan as it's onsite profile? Do you have your own Laptop as we don't provide laptop to employees? Work Location: In person Speak with the employer +91 8368042819

Customer Support Representative Location: Jhandewalan, New Delhi Employment Type: Full-time Experience Required: 1+ years in customer support About Us At BookLeaf Publishing , we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India season 4 , showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey. Job Overview We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience. Key Responsibilities Customer Interaction: Handle author queries via email, phone, and live chat with a friendly and professional demeanor. Issue Resolution: Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions. Knowledge Management: Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes. Experience: At least 2 years in a customer support role, preferably in a service-based or creative industry. Skills: Strong verbal and written communication skills in English (rated 7/10 or higher). Proficiency in using email, chat, and other support tools. Basic familiarity with common office tools and systems (e.g., Google Workspace). Other Requirements: Immediate joining or minimal notice period. Must own a laptop or personal system (we do not provide systems). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): Are you comfortable with the job location in Jhandewalan, New Delhi? Can you join immediately? If not, please specify your notice period. What is your current in-hand salary? What is your expected in-hand salary? Please mention your age. Are you comfortable attending an in-office interview? Do you have your own system (laptop)? Please note that we do not provide systems. Rate your English fluency on a scale of 1 to 10. Work Location: In person

Customer Support Representative Location: Jhandewalan, New Delhi Employment Type: Full-time Experience Required: 1+ years in customer support About Us At BookLeaf Publishing , we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India season 4 , showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey. Job Overview We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience. Key Responsibilities Customer Interaction: Handle author queries via email, phone, and live chat with a friendly and professional demeanor. Issue Resolution: Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions. Knowledge Management: Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes. Experience: At least 2 years in a customer support role, preferably in a service-based or creative industry. Skills: Strong verbal and written communication skills in English (rated 7/10 or higher). Proficiency in using email, chat, and other support tools. Basic familiarity with common office tools and systems (e.g., Google Workspace). Other Requirements: Immediate joining or minimal notice period. Must own a laptop or personal system (we do not provide systems). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): Are you comfortable with the job location in Jhandewalan, New Delhi? Can you join immediately? If not, please specify your notice period. What is your current in-hand salary? What is your expected in-hand salary? Please mention your age. Are you comfortable attending an in-office interview? Do you have your own system (laptop)? Please note that we do not provide systems. Rate your English fluency on a scale of 1 to 10. Work Location: In person

Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience: Must-Have: 1–3 years of hands-on experience building automation workflows using tools like Zapier, Make.com, Bubble, Airtable, or similar Practical understanding of API integrations, webhooks, and conditional logic Experience using AI tools (e.g., OpenAI, GPT, Dialogflow, LangChain) in real-world workflows Ability to design solutions independently from brief to execution Preferred But Not Mandatory: Prior experience in startups, SaaS, publishing, or customer support automation Light coding skills in JavaScript or Python (for custom steps in workflows) Familiarity with chatbot frameworks like Rasa, Botpress, or Dialogflow Experience integrating with platforms like Gmail, WhatsApp Business API, Meta (Instagram) Graph API, Google Sheets, CRMs, etc. Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight. Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Benefits: Leave encashment Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What's your age ? Are you willing to come to Jhandewalan as it's onsite profile? Do you have your own Laptop as we don't provide laptop to employees? Work Location: In person

Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience: Must-Have: 1–3 years of hands-on experience building automation workflows using tools like Zapier, Make.com, Bubble, Airtable, or similar Practical understanding of API integrations, webhooks, and conditional logic Experience using AI tools (e.g., OpenAI, GPT, Dialogflow, LangChain) in real-world workflows Ability to design solutions independently from brief to execution Preferred But Not Mandatory: Prior experience in startups, SaaS, publishing, or customer support automation Light coding skills in JavaScript or Python (for custom steps in workflows) Familiarity with chatbot frameworks like Rasa, Botpress, or Dialogflow Experience integrating with platforms like Gmail, WhatsApp Business API, Meta (Instagram) Graph API, Google Sheets, CRMs, etc. Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight. Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Benefits: Leave encashment Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What's your age ? Are you willing to come to Jhandewalan as it's onsite profile? Do you have your own Laptop as we don't provide laptop to employees? Work Location: In person

Position Title: Bubble Developer Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi110055 Employment Type: Full-time Experience Level: 1–3 Years (Minimum 1 year hands-on experience with Bubble) Company Overview: BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary: We’re looking for a Bubble Developer who can design, develop, and maintain scalable, responsive, and efficient web applications using the Bubble.io platform . You will work closely with our product, operations, and automation teams to translate requirements into functional, user-friendly tools that directly impact thousands of authors . Key Responsibilities Build web apps and internal tools on Bubble (including multi-step workflows, responsive pages, and database logic) Collaborate with product managers and operations heads to define use cases and implement functional interfaces Integrate third-party services via APIs (REST/GraphQL, Zapier, Webhooks, etc.) Optimize app performance and UI/UX responsiveness across devices Manage database structure and maintain data integrity within Bubble Set up user authentication, privacy rules, and role-based access controls Test, debug, and continuously improve existing Bubble apps Document workflows, app logic, and system design Required Skills & Experience 1+ year of professional experience building apps using Bubble.io Strong understanding of Bubble’s database structure, workflows, custom states, privacy rules, and API Connector Experience in integrating tools like Airtable, Zapier, Webhooks, Google Workspace , etc. A good eye for clean UI/UX Strong debugging and problem-solving skills Ability to write and maintain clear documentation Bonus (Nice to Have) Experience with JavaScript, HTML/CSS , or custom plugin creation in Bubble Familiarity with Airtable scripting or backend tools like Make, n8n, or Xano Worked on multi-user SaaS or dashboard-style applications Understanding of product development lifecycles and iterative design What We Offer Opportunity to work on high-impact tools used by 30,000+ writers worldwide Fast-paced learning environment with direct exposure to leadership Freedom to experiment and propose better tech solutions Salary as per experience How to Apply: Email your resume , portfolio (if any) , and a brief note on your most challenging Bubble project to hr@bookleafpub.in Keep musavir@bookleafpub.in & shivangiverma@bookleafpub.in in cc Subject line: “ Application: Bubble Developer ” NOTE: Keeping both the ID’s in cc is mandatory . Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Job Type: Full-time Pay: ₹50,000.00 - ₹70,000.00 per month Location Type: In-person Schedule: Day shift Monday to Friday Work Location: In person

Position Title: Bubble Developer Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi110055 Employment Type: Full-time Experience Level: 1–3 Years (Minimum 1 year hands-on experience with Bubble) Company Overview: BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary: We’re looking for a Bubble Developer who can design, develop, and maintain scalable, responsive, and efficient web applications using the Bubble.io platform . You will work closely with our product, operations, and automation teams to translate requirements into functional, user-friendly tools directly impacting thousands of authors . Key Responsibilities Build web apps and internal tools on Bubble (including multi-step workflows, responsive pages, and database logic) Collaborate with product managers and operations heads to define use cases and implement functional interfaces Integrate third-party services via APIs (REST/GraphQL, Zapier, Webhooks, etc.) Optimize app performance and UI/UX responsiveness across devices Manage database structure and maintain data integrity within Bubble Set up user authentication, privacy rules, and role-based access controls Test, debug, and continuously improve existing Bubble apps Document workflows, app logic, and system design Required Skills & Experience 1+ year of professional experience building apps using Bubble.io Strong understanding of Bubble’s database structure, workflows, custom states, privacy rules, and API Connector Experience in integrating tools like Airtable, Zapier, Webhooks, Google Workspace , etc. A good eye for clean UI/UX Strong debugging and problem-solving skills Ability to write and maintain clear documentation Bonus (Nice to Have) Experience with JavaScript, HTML/CSS , or custom plugin creation in Bubble Familiarity with Airtable scripting or backend tools like Make, n8n, or Xano Worked on multi-user SaaS or dashboard-style applications Understanding of product development lifecycles and iterative design What We Offer Opportunity to work on high-impact tools used by 30,000+ writers worldwide Fast-paced learning environment with direct exposure to leadership Freedom to experiment and propose better tech solutions Salary as per experience How to Apply: Email your resume , portfolio (if any) , and a brief note on your most challenging Bubble project to hr@bookleafpub.in Keep musavir@bookleafpub.in & shivangiverma@bookleafpub.in in cc Subject line: “ Application: Bubble Developer ” NOTE: Keeping both the ID’s in cc is mandatory . Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth.

Position Title: Client Coordinator Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Job Type: Full-time About BookLeaf Publishing BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country. Role Overview As a Client Coordinator , you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support . From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction. Key Responsibilities Respond to author queries via email , phone , Google Meet , and chat with professionalism, clarity, and empathy Take onboarding calls to guide authors through the publishing process and set expectations early on Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution. Keep authors updated on the status of their projects and proactively address any delays or challenges. Ensure high-quality standards in book layout, design, and overall presentation before final publishing. Document all client interactions, feedback, and project progress using internal tools. Share feedback and recurring queries with the operations and support teams for continual process improvement. Qualifications & Experience Bachelor’s degree in Publishing, Communication, English, Media, or a related field. 1–3 years of experience in publishing, customer support, or content/media services. Excellent verbal and written communication in English (7/10 or higher). Ability to handle multiple author projects simultaneously and maintain quality control. Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT , and other digital platforms to streamline communication and task management. Strong organizational skills and a problem-solving mindset. Other Requirements Immediate joiners or those with a short notice period preferred. Must own a laptop (systems are not provided by the company). Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Leave encashment Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What's your age? Are you willing to commute to Jhandewalan location? Do you have your own Laptop? Work Location: In person

Position Title: Client Coordinator Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Job Type: Full-time About BookLeaf Publishing BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country. Role Overview As a Client Coordinator , you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support . From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction. Key Responsibilities Respond to author queries via email , phone , Google Meet , and chat with professionalism, clarity, and empathy Take onboarding calls to guide authors through the publishing process and set expectations early on Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution. Keep authors updated on the status of their projects and proactively address any delays or challenges. Ensure high-quality standards in book layout, design, and overall presentation before final publishing. Document all client interactions, feedback, and project progress using internal tools. Share feedback and recurring queries with the operations and support teams for continual process improvement. Qualifications & Experience Bachelor’s degree in Publishing, Communication, English, Media, or a related field. 1–3 years of experience in publishing, customer support, or content/media services. Excellent verbal and written communication in English (7/10 or higher). Ability to handle multiple author projects simultaneously and maintain quality control. Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT , and other digital platforms to streamline communication and task management. Strong organizational skills and a problem-solving mindset. Other Requirements Immediate joiners or those with a short notice period preferred. Must own a laptop (systems are not provided by the company). Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Leave encashment Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What's your age? Are you willing to commute to Jhandewalan location? Do you have your own Laptop? Work Location: In person

Position Title : Client Coordinator Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Job Type: Full-time About BookLeaf Publishing BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country. Role Overview As a Client Coordinator , you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support . From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction. Key Responsibilities Respond to author queries via email , phone , Google Meet , and chat with professionalism, clarity, and empathy. Take onboarding calls to guide authors through the publishing process and set expectations early on Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution. Keep authors updated on the status of their projects and proactively address any delays or challenges. Ensure high-quality standards in book layout, design, and overall presentation before final publishing. Document all client interactions, feedback, and project progress using internal tools. Share feedback and recurring queries with the operations and support teams for continual process improvement. Qualifications & Experience Bachelor’s degree in Publishing, Communication, English, Media, or a related field. 1–3 years of experience in publishing, customer support, or content/media services. Excellent verbal and written communication in English (7/10 or higher). Ability to handle multiple author projects simultaneously and maintain quality control. Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT , and other digital platforms to streamline communication and task management. Strong organizational skills and a problem-solving mindset. Other Requirements Immediate joiners or those with a short notice period preferred. Must own a laptop (systems are not provided by the company). Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Supplemental Pay: Overtime pay