Application Support Engineer (Path to Developer or QA Role) Location: Salem, Coimbatore or Madurai Must be willing to work US based shift hours Company: RunLoyal | Atlanta, GA Summary RunLoyal, a rapidly growing vertical SaaS company transforming the pet care industry in the U.S., is seeking a passionate, proactive, and technically driven Application Support Engineer to join our team in India. This is not just a support role—it's a launchpad to becoming a full-time developer or QA in our core technology stack: Angular, Java, Flutter, and related frameworks . If you love solving real customer issues, aspire to grow into a developer role, and are motivated by ownership, accountability, and building products that matter , this role is for you. Key Responsibilities Provide timely and empathetic technical support to U.S.-based customers via phone, email, and chat. Diagnose and troubleshoot application issues, system bugs, and environment-related errors; escalate as needed. Act as the bridge between customers and our engineering team , contributing directly to product quality. Document solutions, maintain internal support knowledge base, and suggest improvements to reduce recurring issues. Collaborate with QA and development teams to test and validate product fixes. Follow and improve support policies, processes, and service metrics for 24/7 operations. Contribute to technical documentation, customer guides, and backend support tools. Show progress towards development readiness by learning our tech stack (Angular, Java, Flutter, Spring Boot, AWS). What We're Looking For 2–3 years of experience in application support for a U.S.-based SaaS platform (must-have). Real work experience or course work or certification in any of our dev stack (Java, Angular, Flutter). Solid foundation in MySQL , Linux basics , and exposure to AWS environments . Prior experience with tools like Zendesk, Freshdesk, Datadog, New Relic, or similar (please list tools you've used). Strong communication skills (both written and verbal) for U.S. customer interaction. Self-starter mindset with a track record of owning issues end-to-end . Willingness to work weekends and shifts in a 24/7 environment . Bonus if you have: AWS and SQL certifications. Passion for building and growing into a developer role . RunLoyal Culture We operate with a start-up mindset , high expectations, and a team that’s obsessed with outcomes and customer success . We're building something great—and we want builders who thrive in ambiguity, take ownership, and constantly grow. We value: Kindness : Celebrate wins, assume positive intent, and lift others up. Ownership : You are responsible for your outcomes and impact. Fearlessness : Speak up, try bold things, and fail fast. Curiosity : Always learning and evolving with our customers. Discourse over dissonance : Challenge ideas, not people. Understanding over consensus : Commit fully once decisions are made. Empathy and trust : With customers and teammates alike. We’re not looking for someone who just wants a “job.” We’re looking for someone excited to be part of a mission-driven team , help customers, and grow into a world-class software engineer. Why Join Us? Clear career path to full-stack development roles (Java, Angular, Flutter). Competitive salary & benefits. Exposure to U.S. SaaS support standards and real customer impact. High-growth team, remote flexibility, and autonomy from Day 1. Make a difference in the lives of pet businesses across the country. How to Apply Please send your resume and a short note about why you want to start in support and grow into a developer to: 📧 jointhepack@runloyal.com Show more Show less

Job Title: Junior Revenue Operations Analyst (India - Remote) Company: RunLoyal Location: India (Remote) About RunLoyal: RunLoyal is a rapidly growing vertical SaaS company based in Atlanta, GA, transforming the pet care industry through its powerful, cloud-based management platform. Our custom-branded app helps pet care businesses manage operations, engage customers, and grow revenue. We’re expanding our global team and looking for a highly motivated Junior Revenue Operations Analyst in India to support our growth. Position Summary: We are seeking a Junior Revenue Operations Analyst with a passion for numbers, strong spreadsheet skills, and an eagerness to learn SaaS business models. This is a high-impact role where you will work closely with the RevOps, Finance, and Customer Success teams to manage subscriptions, process payments, calculate revenue, and provide valuable business insights. Key Responsibilities: Assist in managing subscription data, pricing updates, and renewals using tools like Stripe and HubSpot. Build and maintain accurate revenue and subscription reports using Excel/Google Sheets. Support monthly revenue reconciliation and forecasting activities. Track MRR, ARR, churn, LTV, and other SaaS metrics. Maintain data hygiene in CRM (HubSpot) and billing platforms (Stripe). Work cross-functionally with support and sales teams to align on subscription data. Identify revenue trends, provide actionable insights, and suggest improvements. Help document and automate RevOps processes. Qualifications: Bachelor's degree in Finance, IT, Business Administration, Statistics, or related field. 1–2 years of relevant experience or internships in business operations, finance, or analytics. Strong proficiency in spreadsheets (Excel/Google Sheets) including formulas, pivot tables, and charts. Exposure to SaaS business models and subscription-based platforms. Familiarity with SaaS metrics such as ARR, MRR, Churn, TCV, ACV, and LTV. Experience with or willingness to learn HubSpot CRM and Stripe. High attention to detail, organizational skills, and ability to work with large datasets. Strong communication skills and ability to work in a remote, dynamic team environment. A proactive attitude and hunger to learn. Preferred Qualifications: Experience in a RevOps, finance, or operations support role in a SaaS environment. Basic understanding of SaaS KPIs such as CAC, LTV, and net retention. Familiarity with automation tools like Zapier or workflow platforms. Why Join RunLoyal: Work with a passionate team revolutionizing the pet care industry. Gain deep exposure to SaaS, subscriptions, and revenue operations. High learning curve and strong mentorship. Flexible, remote work culture with global team interaction. Our Values: Kindness, trust, curiosity, ownership, and a love for pets. Bold ideas and constructive discourse are encouraged. We value excellence, detail, and continuous learning. To Apply: Please submit your resume and a brief cover letter to jointhepack@runloyal.com with the subject line: "Junior RevOps Analyst – India". Show more Show less