Application Support Engineer (Path to Developer or QA Role) Location: Salem, Coimbatore or Madurai Must be willing to work US based shift hours Company: RunLoyal | Atlanta, GA Summary RunLoyal, a rapidly growing vertical SaaS company transforming the pet care industry in the U.S., is seeking a passionate, proactive, and technically driven Application Support Engineer to join our team in India. This is not just a support role—it's a launchpad to becoming a full-time developer or QA in our core technology stack: Angular, Java, Flutter, and related frameworks . If you love solving real customer issues, aspire to grow into a developer role, and are motivated by ownership, accountability, and building products that matter , this role is for you. Key Responsibilities Provide timely and empathetic technical support to U.S.-based customers via phone, email, and chat. Diagnose and troubleshoot application issues, system bugs, and environment-related errors; escalate as needed. Act as the bridge between customers and our engineering team , contributing directly to product quality. Document solutions, maintain internal support knowledge base, and suggest improvements to reduce recurring issues. Collaborate with QA and development teams to test and validate product fixes. Follow and improve support policies, processes, and service metrics for 24/7 operations. Contribute to technical documentation, customer guides, and backend support tools. Show progress towards development readiness by learning our tech stack (Angular, Java, Flutter, Spring Boot, AWS). What We're Looking For 2–3 years of experience in application support for a U.S.-based SaaS platform (must-have). Real work experience or course work or certification in any of our dev stack (Java, Angular, Flutter). Solid foundation in MySQL , Linux basics , and exposure to AWS environments . Prior experience with tools like Zendesk, Freshdesk, Datadog, New Relic, or similar (please list tools you've used). Strong communication skills (both written and verbal) for U.S. customer interaction. Self-starter mindset with a track record of owning issues end-to-end . Willingness to work weekends and shifts in a 24/7 environment . Bonus if you have: AWS and SQL certifications. Passion for building and growing into a developer role . RunLoyal Culture We operate with a start-up mindset , high expectations, and a team that’s obsessed with outcomes and customer success . We're building something great—and we want builders who thrive in ambiguity, take ownership, and constantly grow. We value: Kindness : Celebrate wins, assume positive intent, and lift others up. Ownership : You are responsible for your outcomes and impact. Fearlessness : Speak up, try bold things, and fail fast. Curiosity : Always learning and evolving with our customers. Discourse over dissonance : Challenge ideas, not people. Understanding over consensus : Commit fully once decisions are made. Empathy and trust : With customers and teammates alike. We’re not looking for someone who just wants a “job.” We’re looking for someone excited to be part of a mission-driven team , help customers, and grow into a world-class software engineer. Why Join Us? Clear career path to full-stack development roles (Java, Angular, Flutter). Competitive salary & benefits. Exposure to U.S. SaaS support standards and real customer impact. High-growth team, remote flexibility, and autonomy from Day 1. Make a difference in the lives of pet businesses across the country. How to Apply Please send your resume and a short note about why you want to start in support and grow into a developer to: 📧 jointhepack@runloyal.com Show more Show less
Job Title: Junior Revenue Operations Analyst (India - Remote) Company: RunLoyal Location: India (Remote) About RunLoyal: RunLoyal is a rapidly growing vertical SaaS company based in Atlanta, GA, transforming the pet care industry through its powerful, cloud-based management platform. Our custom-branded app helps pet care businesses manage operations, engage customers, and grow revenue. We’re expanding our global team and looking for a highly motivated Junior Revenue Operations Analyst in India to support our growth. Position Summary: We are seeking a Junior Revenue Operations Analyst with a passion for numbers, strong spreadsheet skills, and an eagerness to learn SaaS business models. This is a high-impact role where you will work closely with the RevOps, Finance, and Customer Success teams to manage subscriptions, process payments, calculate revenue, and provide valuable business insights. Key Responsibilities: Assist in managing subscription data, pricing updates, and renewals using tools like Stripe and HubSpot. Build and maintain accurate revenue and subscription reports using Excel/Google Sheets. Support monthly revenue reconciliation and forecasting activities. Track MRR, ARR, churn, LTV, and other SaaS metrics. Maintain data hygiene in CRM (HubSpot) and billing platforms (Stripe). Work cross-functionally with support and sales teams to align on subscription data. Identify revenue trends, provide actionable insights, and suggest improvements. Help document and automate RevOps processes. Qualifications: Bachelor's degree in Finance, IT, Business Administration, Statistics, or related field. 1–2 years of relevant experience or internships in business operations, finance, or analytics. Strong proficiency in spreadsheets (Excel/Google Sheets) including formulas, pivot tables, and charts. Exposure to SaaS business models and subscription-based platforms. Familiarity with SaaS metrics such as ARR, MRR, Churn, TCV, ACV, and LTV. Experience with or willingness to learn HubSpot CRM and Stripe. High attention to detail, organizational skills, and ability to work with large datasets. Strong communication skills and ability to work in a remote, dynamic team environment. A proactive attitude and hunger to learn. Preferred Qualifications: Experience in a RevOps, finance, or operations support role in a SaaS environment. Basic understanding of SaaS KPIs such as CAC, LTV, and net retention. Familiarity with automation tools like Zapier or workflow platforms. Why Join RunLoyal: Work with a passionate team revolutionizing the pet care industry. Gain deep exposure to SaaS, subscriptions, and revenue operations. High learning curve and strong mentorship. Flexible, remote work culture with global team interaction. Our Values: Kindness, trust, curiosity, ownership, and a love for pets. Bold ideas and constructive discourse are encouraged. We value excellence, detail, and continuous learning. To Apply: Please submit your resume and a brief cover letter to jointhepack@runloyal.com with the subject line: "Junior RevOps Analyst – India". Show more Show less
Job Title: Head of India – Operations Company: RunLoyal Location: Hybrid (Coimbatore, Salem, or Madurai – Satellite Offices) - Candidates currently located in one of these cities are highly preferred. 🚀 Are you a startup enthusiast who thrives on taking initiative and building from the ground up? Do you have a bias for action , a passion for leading teams, and the desire to be part of something meaningful? At RunLoyal, we’re looking for ex-entrepreneurs or operator-minded leaders who want to go further in their journey. As the African proverb goes: “If you want to go fast, go alone. If you want to go far, go together.” If you’re ready to build a strong, remote-first operations team that powers the future of pet care software — read on. Summary: RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is seeking a strategic and driven Head of India – Operations to lead and scale our offshore operations. This role is pivotal to building a high-performing team culture, driving operational execution across onboarding, support, and RevOps, and aligning technical and customer-facing workflows. As we expand our remote workforce in India, we need a leader who can not only oversee day-to-day execution but also solve complex people and process challenges. You will play a key role in shaping how our India team contributes to our global mission: empowering pet care businesses and delighting pet owners. The ideal candidate will be hands-on, operationally sharp, people-focused, and capable of bringing structure and accountability to a growing remote team. Responsibilities: 🧭 1. Team Leadership & Culture Drive engagement and accountability across remote teams through structured rituals, feedback loops, and shared goals. Promote a results-driven culture that values empathy, ownership, and team collaboration. Conduct regular check-ins, engagement surveys, and team-building sessions to foster morale and trust. ⚙️ 2. Operational Execution & Oversight Lead day-to-day operations for India-based functions including onboarding, customer support, QA, and RevOps. Keen focus and ownership on product delivery and releases on-time Implement dashboards, reporting, and systems to measure and improve productivity and customer-facing outcomes. Own key operational metrics (SLA adherence, onboarding success rates, first-response resolution). 👥 3. Talent Acquisition & Development Drive the hiring strategy for India-based roles across support, onboarding, QA, and tech coordination. Collaborate with the U.S. team to define job descriptions, interview scorecards, and success metrics. Lead onboarding and structured training paths to reduce ramp-up time and enable career progression. 🧩 4. Remote Work & Operational Infrastructure Create playbooks for effective remote work execution, including expectations around attendance, availability, and responsiveness. Set and enforce operational SOPs, escalation protocols, and internal QA processes. Identify collaboration and communication gaps and implement tools/processes to close them. 🧠 5. Strategic Partnership with U.S. Leadership Serve as the senior-most leader in India, representing offshore team progress and insights to U.S. leadership. Proactively flag risks, propose solutions, and support initiatives across product, onboarding, and customer teams. Participate in weekly executive reviews to align operations with company OKRs. Qualifications:🎓 Education Bachelor’s degree in Business, Operations, HR, or Engineering. MBA or professional certifications preferred. 💼 Experience 7–12 years of experience in operations, general management, or people leadership — preferably in SaaS, BPO, or tech-enabled companies. 3+ years managing remote or hybrid cross-functional teams (support, onboarding, QA, etc.) in an agile environment Experience hiring and scaling satellite teams in India for U.S.-based companies is a strong advantage. Exposure to high-growth startup environments or prior entrepreneurial/founder experience is highly valued. 🛠️ Skills Strong operational mindset with experience building SOPs, dashboards, and team KPIs. Comfortable using tools like Slack, Jira, Zoom, Google Workspace, and CRM/Helpdesk systems. Excellent communicator with strong analytical and decision-making skills. Empathetic leadership style, paired with high accountability and ownership. Cultural Expectations: Customer-Centric: You're willing to support critical moments across time zones when customers need us most — including weekends or holidays if needed. Builder Mindset: You’re excited to create processes from scratch and iterate them rapidly. High Accountability: You lead by example and expect the same from your team. Our Values: Kindness: We assume positive intent and celebrate our team’s success. Trust: We act with authenticity, transparency, and empathy. Fearlessness: We speak directly, challenge assumptions, and embrace feedback. Ownership: We take initiative and are individually accountable for results. Curiosity: We are passionate about learning and continuously improving. Benefits: Competitive salary and performance incentives. Hybrid flexibility with the ability to lead in Coimbatore, Salem, or Madurai. Opportunity to shape the culture and structure of a growing international team. Work closely with U.S. founders and global leadership in a mission-driven SaaS company. 📬 To Apply: Please send your resume and a short note explaining why you’re a great fit for this opportunity to jointhepack@runloyal.com . We’d love to hear your story.
Job Title: SaaS Onboarding Engineer Company: RunLoyal Location: Coimbatore Hours: Open to working in U.S. hours Summary: RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is seeking a highly skilled and detail-oriented onboarding implementation lead to join our SaaS product-based company. The ideal candidate will be responsible for ensuring a smooth onboarding process for new customers by assisting with data integration, ETL/ELT operations, and technical configurations. The role requires a strong background in SQL, data transformation, and scripting, along with excellent problem-solving, team management and communication skills. Responsibilities: Lead customer onboarding sessions, ensuring smooth product adoption and integration. Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency. Perform SQL queries and database operations to validate, transform, and troubleshoot customer data. Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting. Collaborate with cross-functional teams, including Product, Engineering, and Support, to enhance onboarding experiences. Provide technical support and guidance on data-related challenges during onboarding. Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides. Work effectively to overlap with U.S. time zones to support global customers. Required Skills & Qualifications: 3 to 5 years of experience in SaaS onboarding, data operations, or a related technical field. Proficiency in ETL/ELT processes and data transformation methodologies. Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting. Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation. Scripting expertise (preferably in Python, Shell, or other relevant languages) is highly preferred. Excellent problem-solving skills with a keen eye for detail. Strong communication and interpersonal skills to engage effectively with customers. Ability to manage multiple onboarding projects simultaneously in a fast-paced environment. Preferred Qualifications: Prior experience in US based SaaS product-based companies. Experience with ERP like products is highly preferred. Familiarity with cloud platforms, APIs, and automation tools. Experience in customer success, technical support, or product implementation roles. Additional Requirements: We are passionate about being part of building something great and revolutionizing the pet care industry with our unique and innovative product. Love for pets Cultural Expectations: We prioritize the well-being of both our pet care providers and the pets they care for. This means being responsive and available when they need us, which includes holidays, weekends, and occasional late hours. We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied. We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services. We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions. A love for pets is at the heart of what we do. Our Values: Kindness: We assume positive intent, celebrate co-workers' successes, avoid toxic behaviors, and call out bad acting when we see it. Trust: We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. And in a world that is certain to be full of change, trust is a requirement Fearlessness: We are bold, honest, direct, and candid. We dare to challenge assumptions and push boundaries. And we are not afraid when someone challenges us. If we make mistakes, which we will, they are unique and good opportunities to learn. Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top, and data drives decisions. Understanding, Not Consensus: As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made. Ownership: We empower each other to problem solve and take initiative to achieve our goals. We are purposeful and intentional in our thinking, knowing that we are individually accountable for our impact on the company's results. Curiosity: We are passionate about learning and constantly seek opportunities to grow and develop. We adapt and mature with the ever-changing landscape of our industry. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Fast-paced and dynamic work environment. Chance to make a real impact on a growing company. RunLoyal is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To Apply: Please submit your resume and cover letter to jointhepack@runloyal.com
Job Title: Head of Engineering Company: RunLoyal Location: Coimbatore, India (Hybrid) About RunLoyal RunLoyal is reimagining the future of pet care with technology. Our SaaS platform helps thousands of pet businesses in the U.S. run smarter, deliver magical customer experiences, and unlock growth. We’re scaling fast, backed by a passionate U.S. team, and now building a world-class engineering hub in Coimbatore . This is your opportunity to shape that hub from the ground up—while solving challenges that impact a $12B+ global industry. Why This Role Matters This isn’t just a “Head of Engineering” title—it’s a leadership role with startup-level ownership. You’ll: Define the engineering DNA of our India hub. Build and mentor a high-performing team. Solve real global-scale SaaS problems using modern architectures and AI-driven innovation. If you thrive in fast-moving environments, want the freedom to shape culture as much as code, and take pride in building something lasting out of Coimbatore, this is your platform. What You’ll Own Engineering Leadership & Scale Build and lead a high-performing engineering team in Coimbatore. Drive technical strategy aligned with our global business vision. Product Delivery & Development Excellence Ensure smooth day-to-day dev operations. Unblock teams and ship impactful features with speed and quality. Code Quality & Architecture Champion clean code, scalable architecture, and engineering standards. Tackle challenges around microservices, APIs, mobile scale, and automation. Agile Ways of Working Embed best practices (Scrum, sprints, retros, stand-ups). Keep the team aligned, accountable, and always delivering value. Mentorship & Growth Coach engineers into leaders. Build a culture of ownership, continuous learning, and innovation. Innovation & Experimentation Explore emerging tech—AI/ML, automation, integrations, next-gen SaaS tooling. Drive pilots and bring practical applications into production. Community Building Represent RunLoyal in the local tech ecosystem. Host meetups, hackathons, and open-source projects that put Coimbatore on the global SaaS map. What You Bring 8+ years of SaaS product engineering, with 3+ years in leadership roles . A startup-ready mindset : resourceful, adaptable, comfortable with ambiguity. Proven experience scaling teams, delivering complex projects, and mentoring diverse talent. Deep knowledge of modern architectures, cloud-native design (AWS), APIs, microservices, automation . Strong practitioner of Agile methodologies (Scrum/Kanban). Curiosity and working knowledge in AI/ML tools and automation —and eagerness to apply them. Excellent communication skills to collaborate across India and U.S. teams. Bonus: Founder/entrepreneurial experience—or at least, the mindset of one. Why Join Us Global Impact from Coimbatore : Build a SaaS product that powers the $12B+ U.S. pet care industry. Career Trajectory : This role can evolve into CTO (India) or even global engineering leadership. Startup-Level Ownership : Shape the engineering culture, team, and hub from scratch. Direct Access to Leadership : Work closely with U.S. founders and executives. Visibility & Recognition : Represent RunLoyal at conferences, tech forums, and global events. Competitive compensation + growth opportunities . Culture : We value curiosity, ownership, empowerment, and fearless problem-solving—without burning out your life outside work. The Opportunity At RunLoyal, we don’t just hire employees—we empower leaders. If you want to: Put Coimbatore on the map as a global SaaS hub, Build teams and tech that scale worldwide, and Leave a lasting mark on an industry — This is your shot.
Job Title: SaaS Implementation /Onboarding Lead Company: RunLoyal Location: Coimbatore Hours: Open to working in U.S. hoursSummary: RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is seeking a highly skilled and detail-oriented onboarding implementation lead to join our SaaS product-based company. The ideal candidate will be responsible for ensuring a smooth onboarding process for new customers by assisting with data integration, ETL/ELT operations, and technical configurations. The role requires a strong background in SQL, data transformation, and scripting, along with excellent problem-solving, team management and communication skills. Responsibilities: Lead customer onboarding sessions, ensuring smooth product adoption and integration. Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency. Perform SQL queries and database operations to validate, transform, and troubleshoot customer data. Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting. Collaborate with cross-functional teams, including Product, Engineering, and Support, to enhance onboarding experiences. Provide technical support and guidance on data-related challenges during onboarding. Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides. Work effectively to overlap with U.S. time zones to support global customers. Required Skills & Qualifications: 3 to 5 years of experience in SaaS onboarding, data operations, or a related technical field. Proficiency in ETL/ELT processes and data transformation methodologies. Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting. Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation. Scripting expertise (preferably in Python, Shell, or other relevant languages) is highly preferred. Excellent problem-solving skills with a keen eye for detail. Strong communication and interpersonal skills to engage effectively with customers. Ability to manage multiple onboarding projects simultaneously in a fast-paced environment. Preferred Qualifications: Prior experience in US based SaaS product-based companies. Experience with ERP like products is highly preferred. Familiarity with cloud platforms, APIs, and automation tools. Experience in customer success, technical support, or product implementation roles. Additional Requirements: We are passionate about being part of building something great and revolutionizing the pet care industry with our unique and innovative product. Love for pets Cultural Expectations: We prioritize the well-being of both our pet care providers and the pets they care for. This means being responsive and available when they need us, which includes holidays, weekends, and occasional late hours. We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied. We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services. We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions. A love for pets is at the heart of what we do. Our Values: Kindness: We assume positive intent, celebrate co-workers' successes, avoid toxic behaviors, and call out bad acting when we see it. Trust: We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. And in a world that is certain to be full of change, trust is a requirement Fearlessness: We are bold, honest, direct, and candid. We dare to challenge assumptions and push boundaries. And we are not afraid when someone challenges us. If we make mistakes, which we will, they are unique and good opportunities to learn. Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top, and data drives decisions. Understanding, Not Consensus: As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made. Ownership: We empower each other to problem solve and take initiative to achieve our goals. We are purposeful and intentional in our thinking, knowing that we are individually accountable for our impact on the company's results. Curiosity: We are passionate about learning and constantly seek opportunities to grow and develop. We adapt and mature with the ever-changing landscape of our industry. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Fast-paced and dynamic work environment. Chance to make a real impact on a growing company RunLoyal is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.To Apply: Please submit your resume and cover letter to jointhepack@runloyal.com
RunLoyal is a fast-growing SaaS platform serving pet care businesses. We’re looking for an AI Intern who’s excited to explore Large Language Models (LLMs), automation, and AI-driven product innovation—while working hands-on with our existing tech stack. Responsibilities Develop AI-driven features by integrating LLMs (OpenAI, Gemini, Claude, etc.) into RunLoyal’s platform. Work with Java Spring Boot (backend) and Angular (frontend) to embed AI capabilities into production workflows. Experiment with Flutter mobile app integration for customer-facing AI features. Leverage AWS services (Lambda, S3, Aurora RDS, AWS Bedrock) for scalable AI deployments. Explore AI-assisted coding workflows to accelerate engineering productivity. Contribute to debugging, testing, and shipping AI-enabled product features in an agile environment. Collaborate with product and engineering teams to brainstorm new applications of AI for SaaS and pet care. Requirements Strong foundation in JavaScript / TypeScript or Java . Basic knowledge of Angular (or React) and Spring Boot (or Node.js) . Familiarity with AWS services (Lambda, S3, Aurora RDS) or willingness to learn. Keen interest in AI/LLMs, automation, and applied ML . Problem-solving mindset with adaptability to startup culture. Strong communication and collaboration skills . Nice to Have (Optional, but a plus!) Experience using OpenAI API or other LLM providers. Exposure to Flutter app development . Understanding of serverless/cloud architecture . Knowledge of workflow automation tools (Zapier, n8n, etc.). Prior startup, hackathon, or open-source project experience . What You’ll Gain Unpaid Internship (3 months) with remote flexibility. Certificate of Completion after internship. Hands-on experience in AI + SaaS product development. Opportunity to ship real AI features into a SaaS platform . Direct mentorship from founders and senior engineers . Practical exposure to startup culture, scaling, and innovation . Path to a stipend / paid role based on performance.
Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore (Remote/Hybrid) Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat. You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment. What You’ll Do Handle inbound and outbound customer calls with professionalism and empathy. Respond to customer queries via email (and eventually live chat). Troubleshoot basic product questions and provide clear solutions or next steps. Document interactions, categorize tickets, and follow escalation workflows. Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT). Multitask between voice, email, and chat support while maintaining quality. Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs. Provide proactive, friendly, and helpful communication that builds trust with customers. Collaborate with U.S. and India teams for smooth issue resolution. What You Bring 1–3 years of customer service experience (International Voice Process preferred). Excellent spoken and written English communication skills (neutral accent required). Strong listening skills and empathy to handle sensitive or frustrated customers. Ability to multitask between calls, emails, and documentation. Quick learner with strong product understanding and ability to adapt. Comfortable working in a U.S. time zone shift (night shifts/EST overlap). Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus. Basic knowledge of SaaS or tech products preferred but not required. What We Value Customer Obsession – You genuinely care about solving customer problems. Empathy & Patience – Every customer conversation matters. Clear Communication – Ability to explain solutions simply and confidently. Adaptability – Comfortable in a fast-paced startup environment. Teamwork – Willing to support peers and share knowledge. Why Join RunLoyal Be part of a fast-growing SaaS company with a bold mission in pet tech. Gain global exposure supporting U.S.-based customers. Opportunity to learn SaaS products and grow into advanced support roles. Collaborative, empathetic, and growth-oriented work culture. Competitive compensation and career growth opportunities.
Job Title: Jr. UI/UX Engineer Company: RunLoyal Location: Coimbatore (Hybrid) About RunLoyal RunLoyal is a rapidly growing vertical SaaS company based in Atlanta, GA, transforming the pet care industry with our powerful, cloud-based management platform. Our custom-branded app helps pet care businesses manage operations, engage customers, and grow revenue. We’re looking for a UI/UX Design Intern to join our India team and gain hands-on experience in building engaging, intuitive applications. Position Summary As a UI/UX Intern, you’ll work closely with our product managers, developers, and senior designers to create user-friendly designs and delightful experiences. This role is ideal for students or recent graduates eager to learn the end-to-end design process while contributing to a real SaaS product. Key Responsibilities Assist in conducting user research and usability testing. Create wireframes, prototypes, and mockups under the guidance of senior designers. Collaborate with product and engineering teams to ensure consistency in design. Document design guidelines and contribute to our design system. Learn how to analyze user feedback and iterate on designs. Stay curious about new UI/UX trends and practices. Qualifications Currently pursuing or recently completed a Bachelor’s/Master’s in Design, HCI, or related field . A portfolio of academic projects showcasing your design process and creativity. Familiarity with tools like Figma, Adobe XD, or Sketch . Familiarity with using AI tools like Stitch, Cursor Strong interest in UI/UX and eagerness to grow skills in a professional environment. Good communication and collaboration skills. Nice to Have Basic knowledge of front-end development (HTML, CSS, JavaScript). Previous internship or project experience in product design. What You’ll Gain Internship certificate upon successful completion. Mentorship and exposure to real-world SaaS product design. Opportunity to work with cross-functional global teams. Hands-on experience with tools, processes, and user-centered design practices. Potential pathway to a full-time role based on performance. Cultural Expectations Be proactive, curious, and open to feedback. Show commitment to quality and detail in your work. Passion for creating extraordinary products and a love for pets . Our Values Kindness, Trust, Ownership, Curiosity, Fearlessness, and Love for Pets. We encourage bold ideas, constructive discussions, and continuous learning. Benefits Real-world project experience. Remote, flexible work culture. Chance to make an impact in a fast-growing SaaS company.
In this role at RunLoyal, you will be a part of the Customer Service Associates team in India, providing support to U.S.-based customers through phone, email, and eventually live chat. Your primary responsibility will be to ensure customer satisfaction by resolving queries effectively and helping them utilize the SaaS platform efficiently. This is an excellent opportunity for individuals with strong communication skills, empathy, and a passion for delivering exceptional customer experiences in a global SaaS environment. **Key Responsibilities:** - Handle inbound and outbound customer calls with professionalism and empathy. - Respond to customer queries via email and eventually live chat. - Troubleshoot basic product questions and provide clear solutions or next steps. - Document interactions, categorize tickets, and follow escalation workflows. - Meet and exceed defined SLAs such as First Response Time, Resolution Time, and CSAT. - Multitask between voice, email, and chat support while maintaining quality. - Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs. - Provide proactive, friendly, and helpful communication to build trust with customers. - Collaborate with U.S. and India teams for smooth issue resolution. **Qualifications Required:** - 1-3 years of customer service experience, preferably in an International Voice Process. - Excellent spoken and written English communication skills with a neutral accent. - Strong listening skills and empathy to handle sensitive or frustrated customers. - Ability to multitask effectively between calls, emails, and documentation. - Quick learner with a strong understanding of the product and adaptability. - Willingness to work in U.S. time zone shifts with night shifts/EST overlap. - Proficiency with support tools such as Freshdesk, Zendesk, or similar is a plus. - Basic knowledge of SaaS or tech products preferred but not mandatory. At RunLoyal, we value Customer Obsession, Empathy & Patience, Clear Communication, Adaptability, and Teamwork. Join us to be a part of a fast-growing SaaS company with a mission in pet tech, gain global exposure, learn SaaS products, and experience a collaborative, empathetic, and growth-oriented work culture with competitive compensation and career growth opportunities.,
Company : RunLoyal Location : India (Tamil Nadu preferred) Summary: RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, seeks a passionate and experienced high-impact Product QA Lead who thrives in a fast-paced, high-growth environment. This role demands a 10x mindset —someone who thinks beyond traditional QA, automates aggressively and ensures top-tier product quality at scale. You will lead a team, define quality strategies, and foster a culture of early-stage testing, automation-first methodologies, a strong focus on performance optimization, and a commitment to continuous improvement as part of the organization's quality-driven mindset. Responsibilities: Quality Strategy & Leadership Own and define the end-to-end quality strategy for our products. Establish best practices, frameworks, and quality benchmarks to achieve zero critical defects in production. Champion shift-left testing by integrating quality early in the development cycle. Foster a 10x QA culture—where quality is everyone’s responsibility. Automation & Performance Testing Lead the automation-first initiative; automate test cases across UI, API, and performance testing. Maintain and expand test automation frameworks (Selenium, Cypress, Appium, Playwright, etc.). Implement CI/CD-integrated quality gates to prevent defective code deployment. Optimize testing speed and efficiency to ensure rapid release cycles. Testing Excellence Own functional, regression, security, performance, and usability testing strategies. Drive AI-powered test automation and smart test selection to improve efficiency. Identify, analyze, and mitigate quality risks before they impact users. Ensure robust monitoring and observability in production environments. Collaboration & Mentorship Partner with developers, product managers, and DevOps to build quality into every phase. Mentor and level up the QA team, instilling an automation-first, problem-solving mindset. Drive data-driven quality decisions using test metrics and analytics. What Makes You 10x? Automation-First Thinker: You don’t just test; you build scalable, self-healing test systems. Strategic & Hands-on: You can set the vision and dive deep into execution. Customer-Obsessed: You think about user experience, reliability, and performance at scale. Growth Mindset: You continuously innovate and never settle for "good enough." Data-driven: You back your quality strategies with real metrics and impact analysis. Qualifications: Minimum 7+ years of experience in Product Quality Engineering, with 3+ years in a QA Lead role. Start-up experience is highly desirable. Possesses a strong ability to comprehend business requirements and effectively drive STLC artifacts throughout the software release process. Ability to drive cross-functional collaboration and align quality goals with business impact. Experience working in agile and DevOps-driven environments. Strong knowledge of API testing, security testing, and microservices validation. Proven expertise in test automation, CI/CD pipelines, and performance testing. Hands-on experience with tools like Selenium, Cucumber, Appium, JMeter, Playwright, Postman, or similar. Desired Skills: Time management and prioritization skills Experience with continuous integration testing, QA procedures & Tools framework Experience with Open source tools & performance testing Strong problem-solving and analytical skills Ability to handle multiple priorities and manage deadlines. Committed, self-motivated person, and interested in learning new technologies Excellent communication with fluency in English, very dynamic, and interpersonal skills. Additional Requirements: Experience with AI-driven test automation tools (e.g., Testim, Mabl, Functionize). Exposure to cloud-based testing (AWS). Experience in a SaaS-based product development environment. We are passionate about being part of building something great and revolutionizing the pet care industry with our unique and innovative product Love for pets Cultural Expectations: We prioritize the well-being of both our pet care providers and the pets they care for. This means being responsive and available when they need us, which includes holidays, weekends, and occasional late hours. We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied. We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services. We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions. A love for pets is at the heart of what we do. Our Values: Collaborative Mindset: We believe in working with team members in a truly inclusive way as a team player Agility: Execute with high urgency with complete ownership, passionate about driving results. Kindness: We assume positive intent, celebrate co-workers' success, avoid toxic behaviors, and call out bad acting when we see it. Trust: We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. And in a world that is certain to be full of change, trust is a requirement Fearlessness: We are bold, honest, direct, and candid. We dare to challenge assumptions and push boundaries. And we are not afraid when someone challenges us. If we make mistakes, which we will, they are unique and good opportunities to learn Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top, and data drives decisions. Understanding, Not Consensus: As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made. Ownership: We empower each other to solve problems and take initiative to achieve our goals. We are purposeful and intentional in our thinking, knowing that we are individually accountable for our impact on the company's results. Curiosity: We are passionate about learning and constantly seek opportunities to grow and develop. We adapt and mature with the ever-changing landscape of our industry. Benefits: Competitive salary and benefits package. Opportunity to work with cutting-edge technology. Fast-paced and dynamic work environment. Chance to make a real impact on a growing company. RunLoyal is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As a Customer Service Associate at RunLoyal, you will be an integral part of the team providing support to U.S.-based customers, ensuring they receive top-notch service and assistance with using our innovative SaaS platform effectively. Your role will involve handling customer queries via phone, email, and eventually live chat, contributing to a positive customer experience and resolving issues efficiently. **Key Responsibilities:** - Handle inbound and outbound customer calls professionally and with empathy. - Respond to customer queries via email and live chat. - Troubleshoot basic product questions and provide clear solutions. - Document interactions, categorize tickets, and follow escalation workflows. - Meet and exceed defined SLAs such as First Response Time, Resolution Time, and CSAT. - Multitask effectively between voice, email, and chat support while maintaining high quality. - Follow playbooks, SOPs, and scripts, adapting communication style based on customer needs. - Provide proactive, friendly, and helpful communication to build trust with customers. - Collaborate with both U.S. and India teams for seamless issue resolution. **Qualifications Required:** - 1-3 years of customer service experience, preferably in an International Voice Process. - Excellent spoken and written English communication skills with a neutral accent. - Strong listening skills and empathy to handle various customer situations. - Ability to multitask efficiently between calls, emails, and documentation. - Quick learner with a good understanding of the product and the flexibility to adapt. - Comfortable working night shifts and overlapping with U.S. EST time zone. - Proficiency with support tools like Freshdesk, Zendesk, or similar is a plus. - Basic knowledge of SaaS or tech products is preferred but not mandatory. Joining RunLoyal means being part of a dynamic SaaS company with a mission to revolutionize the pet care industry. You will have the opportunity to work with U.S.-based customers, learn about SaaS products, and grow within the organization. The company values customer obsession, empathy, clear communication, adaptability, and teamwork, offering a collaborative, growth-oriented work culture along with competitive compensation and career advancement prospects.,