Senior Analyst IMP Onboarding- FLX Select- NDC Onboarding

In this role as a Senior Analyst IMP Onboarding at Accelya, you will be leading and supporting the technical and operational onboarding of travel partners onto the New Distribution Capability (NDC) platform. Your main responsibility will be to coordinate the end-to-end onboarding process, provide technical guidance, and ensure a seamless partner experience in alignment with NDC standards. You will work closely with cross-functional teams and external stakeholders to drive efforts to scale NDC adoption. **Duties and Responsibilities:** - Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs. - Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities and standards. - Collaborate with GDSs, aggregators, and third-party tech partners to support their NDC implementation. - Conduct end-to-end review of API workflow and assist partners with certification. - Monitor onboarding progress, track milestones, and proactively resolve issues or blockers. - Demonstrate excellent communication skills to explain technical topics to non-technical stakeholders. - Analyze onboarding KPIs and suggest process improvements. - Follow standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams. - Possess knowledge of XML, JSON, JavaScript, and SQL Server. - Understand infrastructure setup, databases, firewall, cloud, and networking. - Ability to work within a small team environment with little supervision and flexible shifts. - Strong analytical and problem-solving skills with knowledge of the airline industry. **Knowledge, Skills, and Experience:** - Experience in providing technical support for application software. - Knowledge and experience with XML-based system interfaces, schema design, and hands-on experience with XML-based tools like Postman and SOAPUI. - Familiarity with Zendesk and issue management systems (Jira - Service Desk/Zendesk). - Strong project coordination and stakeholder management skills. - Background in software development/programming is preferred. - Bachelor's degree in computer science/information systems field or equivalent. Accelya offers an open culture and challenging opportunities to satisfy intellectual needs, flexible working hours, a smart working environment with hybrid remote/office setup, work-life balance, and an excellent, dynamic, and multicultural work environment.,