4268 Zendesk Jobs - Page 43

Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities Manage and resolve functional support tickets within defined SLAs. Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). Gather and translate client requirements into functional specifications. Support customer with their issues, solution testing, and prepare related case summary. Document solutions, create SOPs, and maintain ...

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! M...

SiftHub is a revenue acceleration AI platform that unlocks 10x productivity for sales and solutions teams. It serves as a central hub to collate and sift through all your conversations, knowledge and deal context scattered across Drive, Sharepoint, Confluence, Gong, CRM, Slack, Zendesk. From last-minute meeting prep to competitive intel and RFPs to buyer Q&A, our autonomous agents unblock deals so your SEs and AEs can focus on engaging with customers. As a member of our team, you'll be at the forefront of this exciting technology revolution, working alongside some of the brightest minds in the industry to bring our platform to life. We're looking for individuals who are passionate about AI a...

Job Role: Trainer- Service Desk Operations Job Location: Mumbai Reporting to: Training Excellence Manager Mode: In office (6 days working with fixed Sunday) Shift: Day About the Role: We are seeking a dynamic and experienced Service Desk Trainer to deliver and continuously enhance training programs for aspiring IT support professionals. The ideal candidate will have a strong grasp of ITIL practices, indepth knowledge of service desk workflows, and a solid foundation in computer hardware, networking, and operating systems. They should be capable of identifying and resolving hardware, software, and network-related issues, and confidently demonstrate live troubleshooting techniques as part of t...

As a Workday Support Analyst at CloudRock, you will play a crucial role in analyzing and troubleshooting Workday configuration, business processes, security, and integration issues. Your responsibilities will include collaborating with support teams, documenting activities, testing configuration changes, and ensuring support delivery aligns with client expectations. Additionally, you will have the opportunity to contribute to knowledge-sharing activities, participate in continuous learning, and be part of an on-call rota for urgent issues. - Analyze and troubleshoot Workday configuration, business process, security, and integration issues. - Utilize Workday tools and resources to diagnose pr...

Role Overview: You will be responsible for designing, executing, and maintaining comprehensive test strategies for web and mobile applications. Additionally, you will develop and maintain automated test cases using frameworks such as Selenium, Appium, or similar. It will be your duty to maintain accurate test documentation, defect logs, and test repositories. Communication with clients to provide regular updates and address quality-related concerns will also be essential. Ensuring that applications meet security, privacy, and industry compliance standards, with a focus on healthcare, will be a key part of your role. Supporting CI/CD pipelines, AWS deployments, and infrastructure scripting us...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Job Description At EXO Edge, we hire individuals who are fun loving, embrace life, and are ambitious. We are defined by our core values T eam R esults A ccountability and Q uality (TRAQ). If these values resonate with you and you're excited to join our journey, please review the job description below: We are seeking detail-oriented and experienced IT Helpdesk Support to join our IT team. As an IT Helpdesk Support , you will be responsible for managing incoming support requests, providing first-level technical assistance, maintaining system documentation, and ensuring seamless IT operations through Zendesk. What To Expect In Your Journey Monitor and manage incoming support requests via Zendes...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to En...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

The Local Marketing Support Team is responsible for overseeing Brandmuscle's support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. A Sr Manager, Local Marketing Support is responsible for the overall success of a company's customer service department. They will be comfortable working directly with corporate stakeholders and individual franchisees and dealers, and will have a passion for effective, results-oriented support. This position will also provide on-site coaching and training to ...

Lynk is the best place to seek, build and share credible human expertise. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations. As an Operations Support Analyst, you will be one of the primary building blocks of our company. Operations Support Associates help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecyc...

The Role We are seeking a dynamic Senior Associate, Customer Support to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between our pharmacy stakeholders and internal teams, resolving complex issues while contributing to the continuous improvement of our services. Key Responsibilities Customer Support & Issue Resolution Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings progra...

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today...

Job Summary: We are looking for a Customer Service Representative who is passionate about delivering exceptional service and ensuring customer satisfaction. The ideal candidate will handle inquiries, resolve issues, and provide accurate information while maintaining a positive and professional attitude. Key Responsibilities: Respond promptly to customer inquiries via phone, email, or chat. Resolve customer complaints efficiently while maintaining a high level of professionalism. Maintain customer records and update account information as needed. Identify customer needs and provide appropriate solutions or alternatives. Follow communication procedures, guidelines, and policies. Collaborate wi...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Trade Promotions Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in pro...

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer s...

Job Information Date Opened 10/06/2025 Job Type Full time Industry Customer Service Work Experience 5-8 years City Mohali State/Province Punjab Country India Zip/Postal Code 140301 Job Description We are looking for a Manager - Live Operations to lead our front-line operations team and ensure our product Evermile delivers world-class service to our merchants and partners every day. You’ll manage a team of Operations Associates, oversee all aspects of live operations and customer support, and build the processes, training, and tools that enable our team to scale efficiently. This role is ideal for someone who thrives in fast-paced environments, loves solving problems in real time, and places ...

Job Description About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 1,00,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an...

Job Summary: We are looking for a skilled and proactive Tech Support Executive with 1–3 years of experience in providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. The ideal candidate should have strong technical knowledge, good communication skills, and a logical approach to problem-solving. Key Responsibilities: Provide technical support to employees via call, chat, or in-person. Troubleshoot hardware and software issues in desktops, laptops, and peripherals. Install, configure, and maintain operating systems (Windows/macOS/Linux). Manage network connectivity issues (LAN/Wi-Fi/VPN) and basic router/switch c...

Role Description As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarit...

A Customer Service Manager is responsible for overseeing and leading the customer service team to ensure high-quality service delivery and customer satisfaction. The role involves managing daily operations, training staff, handling escalated issues, developing policies, and analyzing performance metrics to enhance customer experience. 1. Key Responsibilities Supervise Daily Operations: Manage the customer service department’s day-to-day activities, ensuring smooth workflow and adherence to quality standards. Team Leadership: Hire, train, mentor, and develop customer service representatives; provide regular feedback and performance evaluations. Customer Interaction: Handle escalated customer ...

About NAAR NAAR is a next-generation social e-commerce platform — think Instagram + Amazon in one — built to transform how sellers and buyers connect. We combine short videos, live commerce, and AI-driven personalization to create a shopping experience that’s social, immersive, and seamless. We’re currently trialing in India with an early 2026 launch planned for Dubai, Saudi Arabia, and other high-growth markets, backed by UAE-based investors, global partners, and strong funding to accelerate our multi-country rollout. Our mission is global: to empower sellers everywhere with a platform that drives commerce through content while creating a community-first marketplace. Role Overview We are se...

Job Role : Customer Support Manager - SaaS B2B (Enterprise Clients) ** Those who have applied earlier need not apply again. Location: Hyderabad ** Candidates from Hyderabad will be preferred. Candidates with a serious desire/interest to relocate to Hyderabad will be considered. Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / T...

Job Description – Resolution Team Executive (Order Problem Handling) Department: Customer Experience / Resolution Location: [Insert Location] Reports To: Team Leader – Resolution Team Role Overview The Resolution Team plays a critical role in delivering a seamless post-purchase experience to customers. As a Resolution Team Executive, you will be responsible for handling customer issues related to orders, ensuring every case is resolved quickly, fairly, and with a customer-first approach. This role requires balancing empathy with efficiency, maintaining strong communication, and working collaboratively across departments such as Logistics, Quality, and Post-Sales to ensure end-to-end resoluti...