1644 Zendesk Jobs - Page 43

Why Paynovate? Paynovate is a Belgium based fintech with more than 80 talented employees. We're building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level – and you could be a part of that. Context At Paynovate , data isn't just a support function—it's a driver of business clarity and innovation. We're looking for a Senior BI & Data Analyst who's ready to bring structure, simplify complexity, and connect data to business decisions that matter. What You'll Do Build, maintain, and scale a robust data mart that powers decision-making Ensure our internal systems and tools like HubSpot, Jira, Zendesk... speak the same language—clear, sharing consistent data flows Deliver trusted data to core users across finance, operations, compliance and client services Support strategic conversations with insights that go beyond reporting Help shape how Paynovate manages, governs, and values its data assets What You Bring A strong BI foundation, with experience improving or rebuilding data marts A proactive, structured approach—and a talent for making things work efficiently The ability to move comfortably between technical tasks and business needs A collaborative mindset: you like building solutions with people, not just for them Proficiency with tools like AWS Athena, Metabase, Tableau, Qlik, … Fluency in English, any other European language is an added value The Right Fit This role is ideal for someone who: Enjoys working in lean environments where frameworks are still being defined Is motivated by impact and autonomy rather than rigid processes Sees data not just as numbers, but as a language to drive better decisions Is comfortable with ownership and navigating real-world business challenges What we offer An amazing job in a stimulating, profitable and fast-growing sector. Payment solutions is a complex and constantly evolving field, where innovation is key. A role where your impact will be tangible. We are a company of owners and believe in empowering people to their full potential. A team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal – delivering smart, simple and innovative solutions to our clients. A dynamic environment full of growth and development opportunities, where your career could take its next major turn. People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us. A modern and friendly working environment, where work-life balance is enforced as a structural part of the organization (hello hybrid work!). And of course, a comprehensive and market-competitive salary package: 32 days holiday, mobility budget, meal vouchers, health and group insurance, phone, homeworking policy and allowance.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical skills and qualifications: Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft skills: Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.To learn more about us click here. Job Title: Customer Support Executive Reports to: Head of Customer Support Location : Office Bangalore Work Allocation: Shifts across APAC, EU and US hours required. Key Relationships: Operations Team, Sales Team Job Purpose: To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. What you’ll do: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible Who you are: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 2+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What you’ll get: Competitive Equity Package : Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Generous Vacation Policy: We think time off is essential… and we encourage it! Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed! Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’ 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We’re here to help you hit your career goals to help get you where you want to be. Company issued laptop: Who wants to work from their personal laptop? Let’s keep work and personal life separate! Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bengaluru and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team! Show more Show less

Location: Remote / New Delhi (preferred) Type: Full-time | Early-stage | Equity + Salary Who we are: Nueton.ai is building the AI-native CRM and business OS that small and mid-sized teams always wanted—but never thought they could afford. We’re replacing the clunky SaaS sprawl (Salesforce, Zendesk, QuickBooks, etc.) with a unified, modular platform that’s fast, extensible, and powered by GPT-4o + LangGraph agents. Think: Notion-level simplicity meets enterprise-grade power. We’re backed by early believers and in conversations with global funds. 🎯 What you’ll do: Work directly with the founder to ship production-grade software across the stack (React, Node, PostgreSQL, Azure, LangChain, etc.) Own and scale core modules (CRM, invoicing, support desk, contracts, and more). Help design and implement our AI orchestration layer (LangGraph agents, embedding pipelines, semantic search). Shape our codebase architecture, developer experience, and long-term tech culture. Collaborate on product decisions, speak directly to users, and iterate fast. 👤 You might be a fit if you: Are a full-stack engineer (frontend-leaning or backend-leaning, both welcome) with 6 –7 years experience or equivalent ability. Have shipped real products end-to-end, ideally in a startup or solo-builder setting. Are fluent in TypeScript, React, and backend services (Node, tRPC, Fastify/Express). Understand AI tooling (OpenAI APIs, LangChain, embeddings, or RAG systems). Know how to write clean, scalable, and well-tested code. Are excited by zero-to-one environments—lots of ambiguity, ownership, and creative freedom. Are India-based (preferred), but timezone-aligned remote engineers are welcome too. 💡 Bonus points for: DevOps experience (Terraform, Kubernetes, GitHub Actions, Azure, AWS). Prior experience with multi-tenant SaaS or CRM systems. Building SDKs, plugin architectures, or internal dev tools. Strong product/design sense—someone who sweats the details. 🧱 Why join now? Work on a serious technical challenge with massive market upside. Shape the company’s culture, roadmap, and tech stack from day one. Earn meaningful equity. This is a true founding-level opportunity. Collaborate with a solo founder who’s shipped the first version alone and is now ready to scale with a high-trust team. Want to help us rethink the operating system for modern business? Email us at info@nueton.ai or DM the founder directly. Let’s build Nueton together. Show more Show less

Job Title: Service Desk Coordinator Location: Pune office Department: Support / NOC / Service Desk Rotation: Yes - work is in rotational shift Reports to: Service Desk Manager Job Summary: The Service Desk Coordinator is responsible for monitoring the support ticket queue, ensuring tickets are promptly assigned to the appropriate teams or personnel, and tracking resolution progress to ensure SLAs are met. This role acts as a central point of coordination for day-to-day ticket flow and escalations, ensuring smooth operations and high customer satisfaction. Key Responsibilities: Monitor incoming support tickets, chats and calls in real-time across all support channels. Assign tickets to appropriate teams or personnel based on priority, category, and expertise. Track ticket progress and follow up with teams to ensure timely resolution within SLA. Escalate issues proactively when delays or bottlenecks are identified. Communicate with customers regarding ticket updates, when needed. Maintain ticket hygiene (correct categorization, tags, status, and timely closure). Prepare and share daily/weekly reports on ticket volumes, SLA compliance, and pending issues. Coordinate handoffs during shift changes. Assist in updating documentation and processes for better ticket flow. Requirements: Proven experience in a support/helpdesk/NOC environment. Strong understanding of ticketing systems (e.g Hostbill, WHMCS, Zendesk etc.). Excellent coordination and communication skills. Good understanding of IT / Cloud infrastructure and support categories. Highly organized with an eye for detail and follow-through. Willing to work in shifts, including nights/weekends (if applicable). Preferred Qualifications: Bachelor's or Master's in IT/Computer Science Experience in hosting, cloud, or managed services industry. Knowledge of SLAs and escalation matrices. Show more Show less

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you. Job overview: The Technical Commissioning Specialist supports the successful deployment of Ross Video solutions across the SAARC region. Working closely with the Sales and Services teams, this role ensures our solutions are properly commissioned to meet our customer expectations. The Specialist also delivers training, assists with demonstrations, and provides technical support, acting as a key technical ambassador for Ross Video. Focused on delivering outstanding service, the role is critical to ensuring a smooth customer experience and strengthening Ross Video’s presence in the SAARC market. Who you report to: General Manager - SAARC What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here. What the job is all about: Technical Commissioning Install and commission Ross Video’s solutions at customer sites, ensuring full operational and technical functionality. Prepare, configure, and test all equipment prior to customer-facing activities, including customer training sessions. Troubleshoot and resolve technical and operational issues at customer facilities. Respond to technical support communication from the customer and follow established documentation and escalation procedures. Support project implementation teams as required. Assist with setup and provide on-site support at tradeshows and roadshows, as needed. Training Deliver technical training to customers on-site, and via remote/online sessions. Conduct internal training sessions for Ross Video employees to maintain and grow technical competencies. Prepare, maintain, and test training and technical equipment in India to ensure readiness for all sessions. Technical Support Research, diagnose, and troubleshoot customer issues, identifying effective resolutions. Provide prompt, accurate technical feedback and support to customers. Record and close all support interactions using the Zendesk platform, adhering to Global Technical Support processes. Escalate unresolved issues to the appropriate internal teams for resolution. Prepare accurate and timely reports on service activities and support cases. Create and maintain technical notes and knowledge base articles to support ongoing learning and issue resolution. Expedite the return of materials from customer sites for replacement or repairs when necessary. Who you are: Traits Well-organized, very detail oriented, positive, determined, and able to work on multiple projects simultaneously. Able to envision entire projects and look for problem areas, High initiative, resourceful and well-developed analytical skills. Must be able to work with a team as well as independently. Ability to clearly communicate ideas to various audiences. Ability to function is highly stressful situations. Ability to learn quickly. Experience Excellent trouble shooting and debugging skills of Live Production systems. Knowledge of Ross Video products would be a definite asset. Exceptional knowledge of Microsoft Office Word, Excel and Powerpoint. Excellent Organizational skills Excellent problem solving and prioritization skills. A driving desire to get the job done. Excellent interpersonal and observational skills. Experience of providing online commissioning and technical training. Travel required 50% of the time (short-notice and international trips) Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. Show more Show less

Playvox Nice Product Summary: Nice’s Playvox offers a web-based Workforce and Quality management platform. The saas platform readily integrates with CRM systems like Salesforce, Zendesk and CcaaS platforms like Talkdesk, Dialpad allowing brands to monitor agent adherence, occupancy and grade their performance. So, what’s the role all about? We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM software solutions. How will you make an impact? Diagnose and resolve issues related to Playvox Nice cloud applications. Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability. Provide timely and accurate technical assistance through a ticketing system. Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times. Maintain quality and on-going internal and external communication throughout your analysis. Prioritize daily tasks and manage critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. Assist customer support (Tier 2 teams) with troubleshooting product issues/questions. Have you got what it takes? Should have 2-4 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud. Working knowledge of administrating UNIX, Linux or Windows servers. Should have working knowledge of DB, MongoDB/MSSQL. Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,. Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc. Good to know platform tools such as Postman to replicate, test, and debug API requests. Experience of supporting Web based applications In-depth, hands-on knowledge of and experience with enterprise and desktop applications. At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications At least basic knowledge on Wireshark, Microsoft Office Telephony background would be an extra perk to have. Good IT skills in troubleshooting and ownership from begin to end. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7526 Reporting into: Tech Manager Role Type: Individual Contributor

Who are we and what do we do? Quicko is a Zerodha investee startup, that offers an online platform for tax compliances. Individuals and Businesses in India can save, pay, and file taxes with the help of our user-friendly products. We are a young team of designers, developers, content writers, growth marketers & accountants who are on a mission to simplify taxes for all. With our business scaling up, we continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more. Currently, we are growing our team, right here from Ahmedabad. If you are someone, who is a big believer of technology in finance and is open to taking up new challenges, we would love to have a conversation with you. What are we looking for? As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all our inbound leads. We are primarily looking for someone who is empathetic to all the customers. What will you be doing? Maintaining and preparing reports on a regular basis Developing strategies to increase sales and enhance customer experience Responding to customer queries in a precise and timely manner Managing and updating the progress of each lead on CRM Working closely with the team of tax experts in order to meet customer requirements\ What will you need to succeed at Quicko? Excellent communication and interpersonal skills Basic understanding of Finance and Taxation Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities Detailed understanding of our products and their features Show more Show less

Job Title: Helpdesk / Service Desk Executive Client & Project: Accenture-JSW Location: Electronic City Phase 1, Bangalore, Karnataka Employment Type: Full-time, On-site-24*7 Rotational Shifts-6 Working Days Experience Required: 3+ years Job Summary: We are seeking a skilled and customer-focused Service Desk L2 Engineer to provide advanced technical support and issue resolution. You will act as an escalation point for the L1 team, troubleshoot complex IT issues, and ensure prompt service delivery while maintaining high customer satisfaction. Key Responsibilities: Respond to and resolve escalated technical issues from L1 support via phone, email, chat, or ticketing systems (e.g., ServiceNow, Jira, Zendesk). Troubleshoot hardware, software, networking, and system issues (Windows, macOS, Office 365, VPN, printers, etc.). Handle user account administration (Active Directory, Azure AD, Exchange, M365). Diagnose and resolve issues related to end-user devices, virtual desktops, remote access, and mobile device management. Perform system checks, patch management, and routine maintenance tasks. Collaborate with infrastructure, network, and application teams for complex incident resolution. Create and update technical documentation, knowledge base articles, and standard operating procedures (SOPs). Monitor ticket queues, follow SLAs, and ensure timely incident and service request resolution. Participate in IT projects and initiatives such as onboarding/offboarding, migrations, and deployments. Provide mentoring and guidance to L1 support team members. Required Skills: Proficiency in using ticketing tools like ServiceNow. Strong understanding of ITIL frameworks and service desk operations. Excellent communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with remote desktop applications and support tools. Basic knowledge of networking concepts and troubleshooting. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified Professional (MCP). Experience in supporting enterprise-level IT environments. Work Environment: Location: Electronic City Phase 1, Bangalore — a major IT hub with excellent connectivity and amenities. Shift: Rotational (including evenings, weekends, and holidays). Immediate joining preferred. Job Type: Full-time Pay: ₹17,953.90 - ₹25,836.33 per month Shift: Rotational shift Work Location: In person

Job Title: Zendesk Subject Matter Expert (SME) Location: Remote Job Summary: We are seeking a Zendesk Subject Matter Expert (SME) to lead the configuration, optimization, and ongoing management of our Zendesk platform. This role will serve as the go-to resource for all things Zendesk, ensuring the platform is used effectively to support customer service excellence, streamline workflows, and provide actionable insights. Required Skills & Qualifications: Proven experience as a Zendesk Admin or Zendesk SME (minimum 3 + years). Strong understanding of customer support operations and workflows. Proficient in configuring Zendesk triggers, automations, macros, and business rules. Experience with Zendesk Explore (reporting & analytics). Excellent communication and training skills. Ability to work cross-functionally and manage multiple projects simultaneously. Familiarity with APIs and integrations (a plus). Show more Show less

Job Description We are seeking a highly experienced Senior Engineer to join our Apps & Extensibility team.   About you You have at least 5 years of experience in software development, demonstrate proactive problem-solving, technical expertise, with a strong background working with Ruby On Rails, and JavaScript/TypeScript and React. You will also have experience with Cloud computing and event driven asynchronous systems. You have been producing high quality code, tests and documentation, contributing to solution designs and maintaining operational excellence. You have contributed and adhered to the best Engineering practices and coding standards, and you have mentored junior team members to ensure the collective success of the team. You are reliable and resilient, obsessed with customer satisfaction with a can-do attitude. About the team  The Apps & Extensibility team is part of the External Developer Platform group, responsible for development and operations of the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. This team works closely with the Sandbox and Integrations and Automations group, collectively supporting the company’s platform and AI automation strategies. What you get to do every day: Produce high quality reusable code, tests and documentation Contribute to solution designs and technical decisions Collaborate with EM and PM to contribute to the technical roadmap Adhere to the best Engineering practices and coding standards Continuously improve your own and your teammates’ technical ability via mentoring, pairing, PR reviews and feedback Actively seek to improve our infrastructure, code, processes and practices Work closely with Product Managers, Designers, Security and Operations across all phases of the software lifecycle Mentor junior engineers within the team Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Role : Customer Service Representative / Support Manager for Workflow Annotation Specialist Project Type: Contract-based / Freelance / Part-time – 1 Month Job Overview: We are seeking domain experts to participate in a Workflow Annotation Project . The role involves documenting and annotating the step-by-step workflows of key tasks within the candidate’s area of expertise. The goal is to capture real-world processes in a structured format for AI training and process optimization purposes. Analyze tasks and processes within your domain of expertise. Clearly describe, document, and annotate each step of the workflow in detail. Identify the tools, systems, and decision points involved in task execution. Domain Expertise Required : Respond to multichannel support tickets and update internal knowledge bases Monitor KPIs and optimize workflows for CSAT, speed, and resolution quality Handle escalations, coach agents, and refine processes across support channels Tools & Technologies You May Work With: ( worked in particular tools are fine ) Tools (Commercial): Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, HubSpot Service Hub, Intercom, Helpscout, NICE IEX, Verint, Assembled, RingCentral, Nextiva, Tableau, Qualtrics, SurveyMonkey, Slack, Teams Tools (Open/Free): osTicket, Zammad, Request Tracker, UVDesk, FreeScout, Rocket.Chat, Mattermost, Element, Jitsi Meet, DokuWiki, BookStack, MediaWiki, Outline, Metabase, Apache Superset, Google Data Studio (free), Google Forms, LimeSurvey Show more Show less

Senior Software Engineer - AEM Ultimate.ai Software Engineering Pune, Maharashtra, India Posted on Jun 11, 2025 Apply now Job Description Zendesk is looking for a Senior Software Engineer with strong frontend experience coupled with experience working with AEM to join the team. As a Senior Software Engineer, you will tackle complicated problems and confidently navigate tasks independently as well as through collaboration with our team. You will own and maintain the frameworks and tools that our team uses every day. Create, guide, and implement architectural and performance improvements, modernize the stack by employing new technologies, and develop standards & procedures. Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What You Will Get To Do Lead software engineering initiatives from the technical perspective to ensure product/business goals are met without compromising on the software architecture Mentor the team in its architecture and technical decisions; lead with experience and compassion, guide using modern performant solutions. Perform code reviews, code pairing, be a sounding board, and develop other engineers to improve their engineering skillset Plan, decompose, and develop scalable solutions to complex projects in collaboration with various stakeholders: Product Management, Design, Engineering leadership, and your team Keep track and adapt to rapidly changing requirements in a fast-paced, results driven team Ensure the team always delivers on their commitments. It is your responsibility to debug code, lend a hand, and be a voice of guidance to unblock others on the team. Document, evangelize, and communicate best practices in all our frameworks and tools. We ship code frequently and fast, but stability and reliability must never be compromised What You Bring To The Role Strong experience with frontend software development Experience with Adobe AEM (implemented in a Headless way) Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs Experience with JavaScript build infrastructure/tooling (Webpack, Node.js) Advanced experience developing with React, or similar JavaScript MVC/MVP framework Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins) Expertise using Datadog or other log aggregation tools Excellent written and verbal communication skills Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai Show more Show less

We are looking for a dedicated and experienced Assistant Manager US Customer Support to lead and support our customer service operations focused on our US clientele. The ideal candidate should have a background in handling international customers, strong problem-solving skills, and experience in leading a team to deliver an exceptional customer experience. Key Responsibilities: Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 4-6 years of total experience, with at least 1-2 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.

Key Responsibilities Handle escalated voice calls transferred by L1 agents or supervisors. Provide expert-level support for complex issues and ensure timely resolution. Maintain ownership of tickets through resolution, keeping customers informed throughout the process. Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues. Identify patterns in escalations and suggest process/product improvements. Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations. Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT). Ensure adherence to SLAs and internal escalation protocols. Act as a mentor and point of contact for L1 agents when guidance is needed. Requirements 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process). Strong verbal communication skills with fluency in [English/Other relevant language]. Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce). Ability to handle high-pressure situations and demanding customers with empathy and professionalism. Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.). Willingness to work in rotational shifts or weekends, if required. Bachelor's degree or equivalent preferred. Skills:- Voice processing Show more Show less

About The Team We are looking for a highly motivated, results-oriented Billing Supervisor to join our Finance Quote-to-Cash organization. This critical hire will report to a U.S.-based Billing Manager and India-based Accounting Director and be a key point of contact for customer billing inquiries. They will also assist with ad hoc billing and AR related tasks for Outreach Corporation. The Role The perfect candidate for this role will be customer-service oriented and have excellent communication, prioritization, and organizational skills. A successful candidate will also have strong attention to detail and the ability to maintain and improve daily operations, while working independently. Location: Hyderabad, India Your Daily Adventures Include Responding to customer billing inquiries via Zendesk queue. Including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests Working cross-functionally with Sales/CSM’s, Revenue Operations, Finance Systems, and Order Management teams to troubleshoot customer inquiries Enforcing and providing guidance regarding billing requirements Customer account and purchase order reconciliations Documenting and maintaining billing and Accounts Receivable processes Processing of customer refunds, adjustments, and updates to customer account information Assisting with retrieval of data and support documents in satisfying various audit requests Additional ad hoc billing and Accounts Receivable projects as needed Our Vision Of You Must have Bachelors’ degree with preference to master’s degree in accounting, Finance, or a related field. 5-7+ years Accounts Receivable experience with overall experience of 10+ years, preferably in a SaaS or tech environment. Strong analytical and problem-solving skills with ability to work independently Intermediate Microsoft Excel skills Capable of handling high volume in a fast paced, hyper growth environment Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company System experience with Zuora preferred, or other big ERP’s (i.e., Workday, Oracle, etc.) Salesforce or CRM and Zendesk experience Strong work ethic with a positive, can-do attitude Show more Show less

About The Role We are looking for a highly motivated, results-oriented Order Management Analyst to join our QTC organization. As an Order Management Analyst, you will support the Sales, Revenue Operations and Quote to Cash teams by processing deals in an Order Management capacity. This role requires meticulous reviewing of executed agreements for all transaction types as well as auditing Salesforce data in preparation for booking. This is a key role that helps drive effective financial reporting, revenue booking, sales commissions, provisioning and customer invoicing. Your responsibilities will include but are not limited to: reviewing the quote approval process, conducting quality checks on order forms, assistance with deal structuring, ensuring accurate data for each sales opportunity and account in Salesforce, correcting discrepancies based on order form information and existing data as well as serve as a cross-functional sounding board and liaison. This critical hire will report to the India-based Accounting Director and U.S.-based Accounting Senior Manager. This role will be expected to work a U.S. Pacific time work day. Location: Hyderabad, India Your Daily Adventures Audit all customer order forms submitted for booking to confirm accuracy Review and approve CPQ quotes to ensure they align with company policies and objectives Perform financial, commission, and sales data quality checks in Salesforce for each opportunity and quote to ensure all records meet booking requirements Identify and address incorrect metrics and information according to booking policies and ensure accuracy before opportunities are closed won Serve as the “first and last line of defense” beginning from quote creation to booking in Salesforce and Zuora Collaborate with RevOps, BizSys, Deal Desk and Legal teammates to address booking issues and to identify areas for improvement across the systems Partner with Billing, Revenue and Provisioning teammates to address issues post order booking Complete assigned Salesforce cases submitted by Salesforce end users Review and reply to Zendesk cases submitted by various stakeholders Complete the month- and quarter-end audit tasks Any other responsibilities that may be assigned to help the company meet its goals Our Vision Of You Must have Bachelors’ degree with preference to master’s degree in accounting, Finance, or a related field. 5-7 years of experience with order management, deal desk, finance, contracts, sales operations, or revenue with overall experience of 8+ years. Software/SaaS experience required Experience with Salesforce and CPQ required Familiarity with Zuora and Zendesk a plus Proficient in Microsoft Excel Readily available during the end of the month/quarter Acute attention to detail and the ability to closely follow policies and instructions Strong listening, analytical and organizational skills Operational mindset and approach to work Willingness and eagerness to learn with a team player attitude Flexibility and ability to work and adapt to change in a fast-paced and fully remote environment Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Product Security at Zendesk is a globally distributed team of passionate, motivated and focused application security specialists. We understand how to build applications securely and enjoy crafting creative approaches to scale security either through automation, education or secure design. As we have grown tremendously in the past few years, we are looking for a Manager with Product Security or Application Security experience to lead our Pune Product Security team. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of over 150,000 businesses. We are the champions of customer service and the security team at Zendesk brings confidence to how we do it. On the Zendesk Product Security Team, we develop and build processes and tools that allow us to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritise security during the entire software development lifecycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic testing tooling and vulnerability lifecycle management. Within the Product Security organization, your team's focus will encompass a secure by design approach to product security reviews with local partners and building new security tooling, including customer facing features. What You Get To Do Every Day Own and grow the Product Security team in Pune Take an active role in the development and growth of our people, enabling them to achieve their career goals Balance your time between solving technical problems and providing strategy and direction to the team. Partner with Zendesk Engineering to review software design from a security perspective while driving improved security controls across our product portfolio Respond to incidents/breaches as needed and support investigations Work in a collaborative, fast-paced, global, and flexible environment What You Bring To The Role Strong interpersonal and communication skills and the ability to adjust your style depending on the situation A passion for developing and growing the careers of individual contributors and the ability to develop strong, inclusive relationships Between 7-10 years of professional experience either in an offensive or defensive security role, preferably in the application security space. Experience managing people and teams Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately A deep understanding of the SaaS product development lifecycle through experience or exposure to a modern development and deployment lifecycle A strong understanding of AWS products and services Knowledge of modern web application technologies including their security threats and vulnerabilities Evidence of excellent problem solving skills and self motivation to learn and upskill regularly Nice To Have Security certifications such as OSCP, CISSP, GWEB, GPEN, GWAPT, GSEC, etc. is a plus Involvement in local or regional security user groups or conferences Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 150,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com. Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity An Ad-Ops Specialist is responsible to setup campaigns and programmatic deals on Adobe's DSP platform for new and current launches. You will ensure all the creative tags and trackers are assigned for reporting requirements. You will run reports to measure campaign’s performance and carve out call outs for optimizations and next steps. What you'll Do Executes day to day production tasks (Campaign set up, launch, tracking & optimization) Completes QA and all production procedures accurately Assists Campaign Managers in running advertiser campaigns on our DSP Runs general & custom reports through backend DB systems for Campaign and QA requirements Analyzes performance metrics and optimizes campaigns as needed Identifies trends in data for call outs and to identify anomalies Runs campaign calendar, trafficking assets and related pre/post-launch processes Chip into company initiatives, processes and rollouts What you need to succeed Technical Skills Basic understanding of JavaScript, i-Frame, HTML or HTML 5. Understanding of set up & QA process, pixel tracking via console or third-party software. Experience with DSP, Ad Exchange, Analytics and DMP/CDP technologies. Proficient in different ad servers (DFA/DCM, Mediamath, TTD, Amazon DSP) Proven understanding of Excel (e.g. pivot tables, pivot charts, sumifs, vlookups, etc.) and PowerPoint. Digital Marketing Skills Strong understanding of the Display Advertising Ecosystem; experience working on Ad networks & exchanges; familiarity with ad servers, rich media vendors, RTB/Programmatic buying experience a plus. Interact with account managers, engineers, and partners on various ops projects and work in partnership with internal and onshore teams to execute display, video and audio campaigns. Understanding of trafficking queue, build grid, delivery timelines and reporting cycles from Ad operations context. Responsible for detailed campaign execution, along with quality assurance, during the pre-launch stage, to ensure successful onboarding of advertisers. Business Skills Understanding of collaboration tools such as Jira and Zendesk ticketing systems. Comfortable collaborating using a variety of communication methods such as email and chat across time zone. Ability to prioritize multiple projects and advertisers simultaneously. Shown ability to learn quickly, be a teammate, and lead change optimally. Motivated self-starter capable of taking initiative and handling tough situations Basic project management and excellent communication skills 2-3 years of relevant work experience Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more about our vision here. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015. Show more Show less

Key Responsibilities: ● Handle end-to-end chargeback workflows for card-not-present (CNP) transactions across Visa, MasterCard, Amex, Discover, and other card networks. ● Analyze and respond to both fraud and non-fraud chargebacks with a focus on evidence-based representments. ● Extract and compile transaction data, customer communication, and supporting documents from payment gateways and CRM systems (e.g., Shopify, Salesforce, Zendesk, Magento, etc.). ● Operate efficiently across multiple processor portals (Stripe, PayPal, Adyen, Worldpay, etc.) to manage dispute cases. ● Prepare and submit chargeback responses to processors within strict deadlines, adhering to card network rules. ● Continuously monitor dispute win/loss outcomes and take corrective actions to improve recovery and reduce revenue loss. ● Work closely with customer service and fraud teams to ensure accurate and complete dispute documentation. ● Identify dispute trends and root causes to suggest improvements in fraud prevention and customer service. ● Maintain high accuracy while meeting daily productivity targets and internal quality standards. ● Aim to increase chargeback win ratio through effective documentation and strategic representment practices. Requirements: ● 3-4 years of hands-on experience handling e-commerce chargebacks from the merchant side. ● Strong understanding of card network rules and dispute handling processes in a CNP environment. ● Proficient in using multiple processor portals and payment gateways. ● Skilled in CRM tools for pulling customer history and communication to support dispute responses. ● Experience in compiling and submitting effective evidence to maximize representment success. ● Proven ability to meet daily targets and work under time-sensitive conditions. ● Strong communication, analytical, and documentation skills. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹400,000.00 per year Schedule: Night shift Education: Bachelor's (Preferred) Experience: Fraud analyst: 1 year (Preferred) Work Location: In person

Job Description: We are looking for an experienced Subject Matter Expert (SME) – Chargeback Analyst with deep domain expertise in managing e-commerce disputes from the merchant side. The role involves overseeing fraud and non-fraud chargebacks across all card networks, optimizing evidence strategies, guiding junior analysts, and improving dispute recovery rates. The ideal candidate should have hands-on experience with processor portals, payment gateways, CRM tools, and a strong track record of improving win ratios while achieving daily operational targets. Key Responsibilities: ●Lead and support chargeback handling for card-not-present (CNP) transactions across all major card networks (Visa, MasterCard, Amex, Discover, etc.). ●Act as the escalation point and subject matter expert for complex fraud and non-fraud dispute cases. ●Oversee and guide the end-to-end process of gathering evidence from CRMs and payment systems to build strong representments. ●Operate across multiple processor portals (Stripe, Adyen, Worldpay, PayPal, etc.) and ensure compliance with individual card scheme regulations. ●Utilize CRM platforms (e.g., Shopify, Salesforce, Magento, Zendesk) to extract customer data and communication records to support chargeback rebuttals. ●Drive improvement in win ratios through analysis, training, and continuous enhancement of evidence strategies. ●Ensure the team meets or exceeds daily productivity and quality targets through mentorship and SOP optimization. ●Provide training and ongoing guidance to chargeback analysts to ensure consistent application of best practices. ●Identify root causes of recurring disputes and work cross-functionally to address gaps in fraud controls or customer service. ●Monitor updates to card network rules and ensure team alignment with industry standards. Requirements: ●4+ years of hands-on experience in e-commerce chargeback and dispute resolution, with a focus on the merchant side. ●Strong knowledge of chargeback lifecycle and rules across all card networks in CNP environments. ●Expertise in using multiple processor portals and gateways for chargeback handling. ●Proficient with CRM tools to extract data for evidence compilation. ●Demonstrated success in improving dispute win ratios and achieving operational targets. ●Experience in coaching and mentoring junior team members. ●Strong analytical, communication, and process optimization skills. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹800,000.00 per year Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Chargeback: 1 year (Preferred) Work Location: In person

Key Responsibilities: ● Handle end-to-end chargeback workflows for card-not-present (CNP) transactions across Visa, MasterCard, Amex, Discover, and other card networks. ● Analyze and respond to both fraud and non-fraud chargebacks with a focus on evidence-based representments. ● Extract and compile transaction data, customer communication, and supporting documents from payment gateways and CRM systems (e.g., Shopify, Salesforce, Zendesk, Magento, etc.). ● Operate efficiently across multiple processor portals (Stripe, PayPal, Adyen, Worldpay, etc.) to manage dispute cases. ● Prepare and submit chargeback responses to processors within strict deadlines, adhering to card network rules. ● Continuously monitor dispute win/loss outcomes and take corrective actions to improve recovery and reduce revenue loss. ● Work closely with customer service and fraud teams to ensure accurate and complete dispute documentation. ● Identify dispute trends and root causes to suggest improvements in fraud prevention and customer service. ● Maintain high accuracy while meeting daily productivity targets and internal quality standards. ● Aim to increase chargeback win ratio through effective documentation and strategic representment practices. Requirements: ● 3-4 years of hands-on experience handling e-commerce chargebacks from the merchant side. ● Strong understanding of card network rules and dispute handling processes in a CNP environment. ● Proficient in using multiple processor portals and payment gateways. ● Skilled in CRM tools for pulling customer history and communication to support dispute responses. ● Experience in compiling and submitting effective evidence to maximize representment success. ● Proven ability to meet daily targets and work under time-sensitive conditions. ● Strong communication, analytical, and documentation skills. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹400,000.00 per year Schedule: Night shift Education: Bachelor's (Preferred) Work Location: In person

Job Title: Chargeback Analyst Department: Risk/Fraud Operations Reports To: Lead/Assistant Manager Location: [WFO] Job Type: Full-Time Job Description: We are hiring a Chargeback Analyst – Merchant Side (E-commerce) with proven experience in managing fraud and non-fraud disputes across all major card networks in a card-not-present (CNP) environment. The ideal candidate will have hands-on experience with processor portals, gateways, and CRM systems, and a strong focus on gathering compelling evidence to increase win rates and achieve daily resolution targets. Key Responsibilities: ● Handle end-to-end chargeback workflows for card-not-present (CNP) transactions across Visa, MasterCard, Amex, Discover, and other card networks. ● Analyze and respond to both fraud and non-fraud chargebacks with a focus on evidence- based representments. ● Extract and compile transaction data, customer communication, and supporting documents from payment gateways and CRM systems (e.g., Shopify, Salesforce, Zendesk, Magento, etc.). ● Operate efficiently across multiple processor portals (Stripe, PayPal, Adyen, Worldpay, etc.) to manage dispute cases. ● Prepare and submit chargeback responses to processors within strict deadlines, adhering to card network rules. ● Continuously monitor dispute win/loss outcomes and take corrective actions to improve recovery and reduce revenue loss. ● Work closely with customer service and fraud teams to ensure accurate and complete dispute documentation. ● Identify dispute trends and root causes to suggest improvements in fraud prevention and customer service. ● Maintain high accuracy while meeting daily productivity targets and internal quality standards. ● Aim to increase chargeback win ratio through effective documentation and strategic representment practices. Requirements: ● 3-4 years of hands-on experience handling e-commerce chargebacks from the merchant side. ● Strong understanding of card network rules and dispute handling processes in a CNP environment. ● Proficient in using multiple processor portals and payment gateways. ● Skilled in CRM tools for pulling customer history and communication to support dispute responses. ● Experience in compiling and submitting effective evidence to maximize representment success. ● Proven ability to meet daily targets and work under time-sensitive conditions. ● Strong communication, analytical, and documentation skills. Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Provident Fund Schedule: Night shift Application Question(s): current ctc and notice period ? Experience: chargeback and disputes handling: 4 years (Required) Shift availability: Night Shift (Required) Work Location: In person

Job Summary: We are seeking a detail-oriented and customer-focused Payroll Software Support Specialist to provide expert support to users of our payroll software. You will serve as the first point of contact for customers experiencing technical or payroll-related issues, guiding them through solutions while ensuring a positive and efficient support experience. Key Responsibilities: Provide timely and accurate support to users via phone, email, and live chat. Troubleshoot and resolve issues related to payroll processing, tax filings, employee records, and software functionality. Assist customers with software setup, configuration, and best practices for payroll operations. Escalate complex technical issues to Tier 2 or engineering teams, ensuring proper documentation. Stay up to date with payroll regulations, tax laws, and system updates to ensure accurate assistance. Log and track customer interactions using CRM or helpdesk software. Contribute to internal knowledge bases and user documentation. Collaborate with product, QA, and development teams to report bugs and suggest enhancements. Provide training and onboarding support to new clients as needed. Qualifications: Required: 2+ years of experience in payroll, HRIS, or software support roles. Strong knowledge of payroll processing, compliance, and tax filings. Excellent communication and problem-solving skills. Comfortable with troubleshooting software applications and technical workflows. Experience using ticketing systems (e.g., Zoho, Keka, Zendesk, Freshdesk, Salesforce). Preferred: Experience supporting SaaS payroll or HR software. Familiarity with accounting principles and tax software integrations. Certification in payroll (e.g., FPC or CPP) is a plus. Proficiency with Excel, APIs, or data imports/exports is an advantage. What We Offer: Competitive salary and benefits package Opportunities for professional growth and certification support Collaborative and inclusive work environment Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹55,000.00 per month Shift: Day shift Morning shift Work Location: In person

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less