Customer Service Representative

CUS Tech

0 years

0 Lacs

india

Posted:1 month ago| Platform:

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Skills Required

service resolve communication metrics crm chat zendesk freshdesk multilingual

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Customer Service Representative

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat.
Resolve customer complaints efficiently while maintaining a high level of professionalism.
Maintain customer records and update account information as needed.
Identify customer needs and provide appropriate solutions or alternatives.
Follow communication procedures, guidelines, and policies.
Collaborate with internal departments to ensure seamless customer service.
Meet or exceed performance metrics, including response time and customer satisfaction scores.

Required Skills & Qualifications:

Bachelor’s degree in any discipline (preferred).
Proven experience in customer service, client relations, or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in MS Office and CRM software.

Preferred Skills:

Experience in handling inbound/outbound calls or chat support.
Familiarity with customer service tools such as Zendesk, Freshdesk, or Salesforce.
Multilingual communication skills will be an added advantage.

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