Customer Service Representative

Ashland

3 - 5 years

5 - 6 Lacs

mumbai

Posted:Just now| Platform:

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Skills Required

order processing sap sales order order management customer service sap sd purchase logistics purchase order sales order to cash billing coordination customer support excel shipping supply chain management negotiation invoicing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

To work closely with sales and customers to have sales orders processed timely and correctly.
To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.
To execute Ashland s customer service standards, order processing procedure.
Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
To evaluate and improve customer service performance
Liaise with customers, finance, production, sales and logistics related dept. to execute customer services.
Make the decision on ordinary daily work within regulation and consult special problem with supervisor.
Order processing in SAP SD module, order date maintenance, order tracking.
PGI creation, Billing and shipping coordination.

Education/Experience:

Any Graduation.
3-5 years of experience
Proven experience in Customer Service
Working knowledge of MS Office
Excellent communication and negotiation skills
Well-organized and reliable

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