Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Planning how to train customer support professionals. Standardizing the customer service delivery of an organization. Interviewing the skills of potential candidates through relevant questions. Recruiting the best candidates from a wide range of interviewees. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers’ feedback to the team. Fixing appointments according to the convenience of clients and customers. Interacting with customers to determine whether they have a desirable and shareable experience. Helping every customer service professional improve. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals. Job Type: Full-time Schedule: Night shift Education: Bachelor's (Required) Language: English (Required) Shift availability: Night Shift (Required) Expected Start Date: 19/06/2025

Maintain daily communication with dispatch center, confirming routes and scheduling crews Keep accurate records of work completed and work remaining to ensure accurate billing and job completion Maintain awareness of all traffic laws and ensure drivers adhere to all laws Conduct daily driver and vehicle inspections to ensure safety Maintain outgoing and incoming communications to dispatch center Use advanced dispatching software Dispatcher Responsibilities: provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures Provide customers with accurate and timely information, such as work order statuses and estimated arrival times Use computer applications to track work orders, schedule resources, and handle customer inquiries Ensure orders are accurately documented and paperwork is submitted in a timely manner Keep track of customer metrics Maintain and update customer logs and records Meet, greet, and assist customers with general inquiries Maintain and update customer information files Perform other job duties as required Job Type: Full-time Schedule: Night shift Experience: Customer support: 2 years (Required) Language: English (Required) Shift availability: Night Shift (Required) Expected Start Date: 20/06/2025

Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Planning how to train customer support professionals. Standardizing the customer service delivery of an organization. Interviewing the skills of potential candidates through relevant questions. Recruiting the best candidates from a wide range of interviewees. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers’ feedback to the team. Fixing appointments according to the convenience of clients and customers. Interacting with customers to determine whether they have a desirable and shareable experience. Helping every customer service professional improve. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals. Job Type: Full-time Schedule: Night shift Education: Bachelor's (Required) Language: English (Required) Shift availability: Night Shift (Required) Expected Start Date: 19/06/2025