Dispatcher

As a Dispatcher, you will be responsible for maintaining daily communication with the dispatch center to confirm routes and schedule crews. Your primary task will be to keep accurate records of work completed and work remaining to ensure precise billing and job completion. It is crucial to maintain awareness of all traffic laws and ensure that drivers adhere to these laws. Daily driver and vehicle inspections must be conducted to ensure safety standards are met. Additionally, outgoing and incoming communications with the dispatch center need to be maintained, and you must be proficient in using advanced dispatching software. Your responsibilities will also include providing excellent customer service to internal and external customers by responding to work inquiries, processing orders, and handling customer complaints and concerns. Working in the dispatch center, you will be required to take inbound calls, process customer orders, and identify and dispatch resources while ensuring that jobs are completed in accordance with safety procedures. Providing customers with accurate and timely information, such as work order statuses and estimated arrival times, is essential. You will utilize computer applications to track work orders, schedule resources, and handle customer inquiries. It is imperative to ensure that orders are accurately documented and paperwork is submitted promptly. Keeping track of customer metrics, maintaining and updating customer logs and records, as well as meeting, greeting, and assisting customers with general inquiries will be part of your responsibilities. Additionally, maintaining and updating customer information files and performing any other job duties as required will be expected of you. This is a full-time position requiring at least 2 years of experience in customer support. Proficiency in English is required, and availability for the night shift is mandatory. The expected start date for this position is 23/07/2025.,