A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times. Primary Objectives: - Ensure that all orders and order information /required details are received in an organized and efficient manner - Ensure that all orders have pick up and delivery appointments - Ensure that all customer requirements are met - Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements - Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events - Ensure that all POD’s are accounted for and collected in an efficient manner - Ensuring that all customer relations are maintained in the highest regard - Ongoing personal/professional development Dispatch Communication - Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction - Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer prior to the occurrence - Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence. - Ensures that all pick up and delivery requirements are met to appropriate service levels - Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Passionate about customer service and delivering high quality service - Tenacious and energetic - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays - Ability to gauge and understand all customers of all kinds - Ability to satisfy customers requests in a highly efficient manner Education & Experience - This position generally requires at least 1 year of related customer service experience. - System training or experience required - Company Customer Service training is required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment - Ability to work quickly on matters at hand Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Paid sick time Schedule: Night shift Rotational shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Account - Payroll Co-Ordinator Job Responsibilities: Accounts - Payroll Co-Ordinator you would be required to prepare, process, document and distribute accurate payroll for employees. Enters, maintains, and/or processes information in the payroll system; information may include employees’ hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information Ensures proper processing of payroll deductions for taxes, benefits, charitable contributions, and other deductions Reconciles payroll to the general ledger and monthly bank statements Create new data files for new employees and submit hiring paperwork into the system to set up a payroll account Enter new information and changes into the payroll system about employee taxes, exemptions, transfers, terminations, and resignations as required Respond to and resolve any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary Swiftly answers employee questions about payroll, leave amounts, tax forms and other related compensation issues when asked Maintains financial security by following internal accounting controls. Secures financial information by completing database backups. Maintains financial historical records by filing accounting documents. Contributes to team effort by accomplishing related results as needed. Payroll Co-Ordinator - Qualifications and Skills Excellent organizational skills and attention to detail Quantitative thinker with strong skills in mathematics Adept at noticing errors Understanding of employment and payroll taxes Ability to handle multiple tasks and also meet deadlines Proficiency in the use of Payroll software applications - Quickbooks etc. Proficient computer skills in Microsoft Outlook, Word and Excel High degree of accuracy Great attention to detail Strong customer service skills Excellent negotiation skills Proficiency in mathematics Education and Experience Requirements Graduate At least 1 year of experience in accounting or bookkeeping with at least six months of experience in payroll preferred Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem-solving skills in a high stress environment Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Supplemental Pay: Overtime pay Work Location: In person
A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times. Primary Objectives: - Ensure that all orders and order information /required details are received in an organized and efficient manner - Ensure that all orders have pick up and delivery appointments - Ensure that all customer requirements are met - Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements - Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events - Ensure that all POD’s are accounted for and collected in an efficient manner - Ensuring that all customer relations are maintained in the highest regard - Ongoing personal/professional development Dispatch Communication - Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction - Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer prior to the occurrence - Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence. - Ensures that all pick up and delivery requirements are met to appropriate service levels - Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Passionate about customer service and delivering high quality service - Tenacious and energetic - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays - Ability to gauge and understand all customers of all kinds - Ability to satisfy customers requests in a highly efficient manner Education & Experience - This position generally requires at least 1 year of related customer service experience. - System training or experience required - Company Customer Service training is required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment - Ability to work quickly on matters at hand Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Paid sick time Schedule: Night shift Rotational shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Account - Payroll Co-Ordinator Job Responsibilities: Accounts - Payroll Co-Ordinator you would be required to prepare, process, document and distribute accurate payroll for employees. Enters, maintains, and/or processes information in the payroll system; information may include employees’ hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information Ensures proper processing of payroll deductions for taxes, benefits, charitable contributions, and other deductions Reconciles payroll to the general ledger and monthly bank statements Create new data files for new employees and submit hiring paperwork into the system to set up a payroll account Enter new information and changes into the payroll system about employee taxes, exemptions, transfers, terminations, and resignations as required Respond to and resolve any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary Swiftly answers employee questions about payroll, leave amounts, tax forms and other related compensation issues when asked Maintains financial security by following internal accounting controls. Secures financial information by completing database backups. Maintains financial historical records by filing accounting documents. Contributes to team effort by accomplishing related results as needed. Payroll Co-Ordinator - Qualifications and Skills Excellent organizational skills and attention to detail Quantitative thinker with strong skills in mathematics Adept at noticing errors Understanding of employment and payroll taxes Ability to handle multiple tasks and also meet deadlines Proficiency in the use of Payroll software applications - Quickbooks etc. Proficient computer skills in Microsoft Outlook, Word and Excel High degree of accuracy Great attention to detail Strong customer service skills Excellent negotiation skills Proficiency in mathematics Education and Experience Requirements Graduate At least 1 year of experience in accounting or bookkeeping with at least six months of experience in payroll preferred Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem-solving skills in a high stress environment Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Supplemental Pay: Overtime pay Work Location: In person
A Customer Service Representative is responsible for accepting and coordinating all customer/broker requirements efficiently. You will be tasked with completing tracing tasks promptly and ensuring timely scheduling of pick up and delivery appointments. It is crucial to communicate service-related information effectively to relevant parties and prioritize customer satisfaction at all times. Your primary objectives will include organizing order information efficiently, scheduling pick up and delivery appointments, meeting customer requirements, noting load details accurately, updating the system with ETAs, collecting all PODs efficiently, maintaining customer relations, and focusing on personal and professional development. You will be responsible for dispatch communication, ensuring proper communication of service levels, and load information to dispatch and planning teams. Maintaining professional relationships with brokers and customers, adhering to customer requirements, and communicating service delays are also key aspects of the role. To excel in this position, you must possess strong English language skills, manage competing priorities effectively, communicate with internal and external contacts, have knowledge of trucking regulations and geography, and exhibit strong analytical and organizational skills. Passion for customer service, attention to detail, ability to work under pressure, creative problem-solving skills, and teamwork are essential qualities. The ideal candidate should have at least 1 year of customer service experience, system training, and company customer service training. Physical demands include sitting for long periods, and the work environment requires practical problem-solving in a high-stress environment. This is a full-time position with a monthly salary ranging from 18,000.00 to 25,000.00. Benefits include commuter assistance and paid sick time. The job may involve night shifts, rotational shifts, and the ability to commute or relocate to Mohali, Punjab. A Bachelor's degree is preferred, along with proficiency in English language and relevant work experience. Night shift and overnight shift availability are preferred, and the job is not remote. In summary, as a Customer Service Representative, you will play a vital role in ensuring efficient communication, meeting customer requirements, and delivering high-quality service in a fast-paced transportation industry environment.,
A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times. Primary Objectives: - Ensure that all orders and order information /required details are received in an organized and efficient manner - Ensure that all orders have pick up and delivery appointments - Ensure that all customer requirements are met - Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements - Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events - Ensure that all POD’s are accounted for and collected in an efficient manner - Ensuring that all customer relations are maintained in the highest regard - Ongoing personal/professional development Dispatch Communication - Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction - Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer prior to the occurrence - Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence. - Ensures that all pick up and delivery requirements are met to appropriate service levels - Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Passionate about customer service and delivering high quality service - Tenacious and energetic - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays - Ability to gauge and understand all customers of all kinds - Ability to satisfy customers requests in a highly efficient manner Education & Experience - This position generally requires at least 1 year of related customer service experience. - System training or experience required - Company Customer Service training is required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment - Ability to work quickly on matters at hand Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Paid sick time Schedule: Night shift Rotational shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
A Customs Clearance Coordinator will be responsible for ensuring smooth border clearance documentation. Primary Objectives: - ensuring that all pending documents for crossing border are received and sent to corresponding customs brokers for clearance. - following up frequently with customs broker for ENTRY # and communicate it effectively to driver in a timely manner - ensuring that all required ACE/ACI are created and processed in accordance with corresponding future / current border crossings - required to give and receive all required customs information to and from driver that is required for successful and efficient border crossing on every shipment. - Ensure that System is updated frequently and accurately with border crossing ETA’s and events - Ensure that all POD’s are accounted for and collected in an efficient manner Driver Communication - Ensuring that all driver border crossing locations and ETA’s are known and updated accordingly in FLEET. Ensuring that drivers have all required information to successfully complete their border crossing Ensure that drivers have all required documentation to successfully complete border crossing Ensure that all drivers are aware of their expectations, policies, laws, and requirements of crossing the border at all times Ensure that all driver issues are reported and noted in accordance with company policy Ensure that drivers border clearance is processed, and entry number received prior to approaching ANY BORDERS Customer Service - Maintaining a professional and loyal relationship with all brokers/customers Ensures that all customer requirements are adhered to and properly communicated to supporting team Communicates any service delays or failures to the customer/customer service representative prior to the occurrence Ensures that all pick-up and delivery requirements are met to appropriate service levels Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays Education & Experience - This position generally requires at least 1-2 years of related dispatch experience. - System training or experience required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Schedule: Night shift Rotational shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: Fluent English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No *Speak with the employer* +91 9988021944 Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person
A Dispatcher will learn and take direction from Driver Managers and assist them with all Dispatch activities and responsibilities. Primary Objectives: - Maximize miles per week fleet utilization through driver convincing and operations/planning - Ensure that all delivery/customer requirements are met as scheduled and booked - Ensure that any and all pertinent details of delivery or pick up are communicated well to driver - Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order - Ongoing personal/professional development Driver Communication - Ensuring that all driver “return to work” dates are known and compliant with company policy - Ensuring that drivers have all required information to successfully complete their pick-up or delivery - Ensure that drivers have all required documentation to successfully complete border crossing - Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times - Ensure that all driver issues are reported and noted in accordance to company policy Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer/customer service representative prior to the occurrence - Ensures that all pick up and delivery requirements are met to appropriate service levels Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays Education & Experience - This position generally requires at least 1-2 years of related dispatch experience. - System training or experience required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Schedule: Night shift Rotational shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: Fluent English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No *Speak with the employer* +91 9988021944 Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person
A Dispatcher will learn and take direction from Driver Managers and assist them with all Dispatch activities and responsibilities. Primary Objectives: - Maximize miles per week fleet utilization through driver convincing and operations/planning - Ensure that all delivery/customer requirements are met as scheduled and booked - Ensure that any and all pertinent details of delivery or pick up are communicated well to driver - Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order - Ongoing personal/professional development Driver Communication - Ensuring that all driver “return to work” dates are known and compliant with company policy - Ensuring that drivers have all required information to successfully complete their pick-up or delivery - Ensure that drivers have all required documentation to successfully complete border crossing - Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times - Ensure that all driver issues are reported and noted in accordance to company policy Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer/customer service representative prior to the occurrence - Ensures that all pick up and delivery requirements are met to appropriate service levels Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays Education & Experience - This position generally requires at least 1-2 years of related dispatch experience. - System training or experience required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Schedule: Night shift Rotational shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: Fluent English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No *Speak with the employer* +91 9988021944 Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person
A Dispatcher will learn and take direction from Driver Managers and assist them with all Dispatch activities and responsibilities. Primary Objectives: - Maximize miles per week fleet utilization through driver convincing and operations/planning - Ensure that all delivery/customer requirements are met as scheduled and booked - Ensure that any and all pertinent details of delivery or pick up are communicated well to driver - Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order - Ongoing personal/professional development Driver Communication - Ensuring that all driver “return to work” dates are known and compliant with company policy - Ensuring that drivers have all required information to successfully complete their pick-up or delivery - Ensure that drivers have all required documentation to successfully complete border crossing - Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times - Ensure that all driver issues are reported and noted in accordance to company policy Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer/customer service representative prior to the occurrence - Ensures that all pick up and delivery requirements are met to appropriate service levels Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays Education & Experience - This position generally requires at least 1-2 years of related dispatch experience. - System training or experience required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Schedule: Night shift Rotational shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: Fluent English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No *Speak with the employer* +91 9988021944 Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person