A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times. Primary Objectives: - Ensure that all orders and order information /required details are received in an organized and efficient manner - Ensure that all orders have pick up and delivery appointments - Ensure that all customer requirements are met - Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements - Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events - Ensure that all POD’s are accounted for and collected in an efficient manner - Ensuring that all customer relations are maintained in the highest regard - Ongoing personal/professional development Dispatch Communication - Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction - Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer prior to the occurrence - Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence. - Ensures that all pick up and delivery requirements are met to appropriate service levels - Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Passionate about customer service and delivering high quality service - Tenacious and energetic - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays - Ability to gauge and understand all customers of all kinds - Ability to satisfy customers requests in a highly efficient manner Education & Experience - This position generally requires at least 1 year of related customer service experience. - System training or experience required - Company Customer Service training is required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment - Ability to work quickly on matters at hand Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Paid sick time Schedule: Night shift Rotational shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Account - Payroll Co-Ordinator Job Responsibilities: Accounts - Payroll Co-Ordinator you would be required to prepare, process, document and distribute accurate payroll for employees. Enters, maintains, and/or processes information in the payroll system; information may include employees’ hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information Ensures proper processing of payroll deductions for taxes, benefits, charitable contributions, and other deductions Reconciles payroll to the general ledger and monthly bank statements Create new data files for new employees and submit hiring paperwork into the system to set up a payroll account Enter new information and changes into the payroll system about employee taxes, exemptions, transfers, terminations, and resignations as required Respond to and resolve any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary Swiftly answers employee questions about payroll, leave amounts, tax forms and other related compensation issues when asked Maintains financial security by following internal accounting controls. Secures financial information by completing database backups. Maintains financial historical records by filing accounting documents. Contributes to team effort by accomplishing related results as needed. Payroll Co-Ordinator - Qualifications and Skills Excellent organizational skills and attention to detail Quantitative thinker with strong skills in mathematics Adept at noticing errors Understanding of employment and payroll taxes Ability to handle multiple tasks and also meet deadlines Proficiency in the use of Payroll software applications - Quickbooks etc. Proficient computer skills in Microsoft Outlook, Word and Excel High degree of accuracy Great attention to detail Strong customer service skills Excellent negotiation skills Proficiency in mathematics Education and Experience Requirements Graduate At least 1 year of experience in accounting or bookkeeping with at least six months of experience in payroll preferred Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem-solving skills in a high stress environment Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Supplemental Pay: Overtime pay Work Location: In person

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times. Primary Objectives: - Ensure that all orders and order information /required details are received in an organized and efficient manner - Ensure that all orders have pick up and delivery appointments - Ensure that all customer requirements are met - Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements - Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events - Ensure that all POD’s are accounted for and collected in an efficient manner - Ensuring that all customer relations are maintained in the highest regard - Ongoing personal/professional development Dispatch Communication - Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction - Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer prior to the occurrence - Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence. - Ensures that all pick up and delivery requirements are met to appropriate service levels - Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Passionate about customer service and delivering high quality service - Tenacious and energetic - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays - Ability to gauge and understand all customers of all kinds - Ability to satisfy customers requests in a highly efficient manner Education & Experience - This position generally requires at least 1 year of related customer service experience. - System training or experience required - Company Customer Service training is required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment - Ability to work quickly on matters at hand Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Paid sick time Schedule: Night shift Rotational shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Account - Payroll Co-Ordinator Job Responsibilities: Accounts - Payroll Co-Ordinator you would be required to prepare, process, document and distribute accurate payroll for employees. Enters, maintains, and/or processes information in the payroll system; information may include employees’ hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information Ensures proper processing of payroll deductions for taxes, benefits, charitable contributions, and other deductions Reconciles payroll to the general ledger and monthly bank statements Create new data files for new employees and submit hiring paperwork into the system to set up a payroll account Enter new information and changes into the payroll system about employee taxes, exemptions, transfers, terminations, and resignations as required Respond to and resolve any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary Swiftly answers employee questions about payroll, leave amounts, tax forms and other related compensation issues when asked Maintains financial security by following internal accounting controls. Secures financial information by completing database backups. Maintains financial historical records by filing accounting documents. Contributes to team effort by accomplishing related results as needed. Payroll Co-Ordinator - Qualifications and Skills Excellent organizational skills and attention to detail Quantitative thinker with strong skills in mathematics Adept at noticing errors Understanding of employment and payroll taxes Ability to handle multiple tasks and also meet deadlines Proficiency in the use of Payroll software applications - Quickbooks etc. Proficient computer skills in Microsoft Outlook, Word and Excel High degree of accuracy Great attention to detail Strong customer service skills Excellent negotiation skills Proficiency in mathematics Education and Experience Requirements Graduate At least 1 year of experience in accounting or bookkeeping with at least six months of experience in payroll preferred Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem-solving skills in a high stress environment Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Supplemental Pay: Overtime pay Work Location: In person

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times. Primary Objectives: - Ensure that all orders and order information /required details are received in an organized and efficient manner - Ensure that all orders have pick up and delivery appointments - Ensure that all customer requirements are met - Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements - Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events - Ensure that all POD’s are accounted for and collected in an efficient manner - Ensuring that all customer relations are maintained in the highest regard - Ongoing personal/professional development Dispatch Communication - Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction - Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch Customer Service - Maintaining a professional and loyal relationship with all brokers/customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer prior to the occurrence - Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence. - Ensures that all pick up and delivery requirements are met to appropriate service levels - Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed Skills & Abilities - Strong English language skills – verbal & written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as: examining, questioning, evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Passionate about customer service and delivering high quality service - Tenacious and energetic - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours, including evenings, weekends and holidays - Ability to gauge and understand all customers of all kinds - Ability to satisfy customers requests in a highly efficient manner Education & Experience - This position generally requires at least 1 year of related customer service experience. - System training or experience required - Company Customer Service training is required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Work Environment - Ability to use a wide range of practical problem solving in a high stress environment - Ability to work quickly on matters at hand Job Type: Full-time Salary: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Paid sick time Schedule: Night shift Rotational shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Remotely: No Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person