Customer Service Representative

1 - 5 years

0 Lacs

Posted:12 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A Customer Service Representative is responsible for accepting and coordinating all customer/broker requirements efficiently. You will be tasked with completing tracing tasks promptly and ensuring timely scheduling of pick up and delivery appointments. It is crucial to communicate service-related information effectively to relevant parties and prioritize customer satisfaction at all times. Your primary objectives will include organizing order information efficiently, scheduling pick up and delivery appointments, meeting customer requirements, noting load details accurately, updating the system with ETAs, collecting all PODs efficiently, maintaining customer relations, and focusing on personal and professional development. You will be responsible for dispatch communication, ensuring proper communication of service levels, and load information to dispatch and planning teams. Maintaining professional relationships with brokers and customers, adhering to customer requirements, and communicating service delays are also key aspects of the role. To excel in this position, you must possess strong English language skills, manage competing priorities effectively, communicate with internal and external contacts, have knowledge of trucking regulations and geography, and exhibit strong analytical and organizational skills. Passion for customer service, attention to detail, ability to work under pressure, creative problem-solving skills, and teamwork are essential qualities. The ideal candidate should have at least 1 year of customer service experience, system training, and company customer service training. Physical demands include sitting for long periods, and the work environment requires practical problem-solving in a high-stress environment. This is a full-time position with a monthly salary ranging from 18,000.00 to 25,000.00. Benefits include commuter assistance and paid sick time. The job may involve night shifts, rotational shifts, and the ability to commute or relocate to Mohali, Punjab. A Bachelor's degree is preferred, along with proficiency in English language and relevant work experience. Night shift and overnight shift availability are preferred, and the job is not remote. In summary, as a Customer Service Representative, you will play a vital role in ensuring efficient communication, meeting customer requirements, and delivering high-quality service in a fast-paced transportation industry environment.,

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