Customer Service Representative

As a Customer Service Representative (CSR) at IDEX, you will be a crucial member of our Value Stream, engaging with our global commercial team and Channel Partners. Your responsibilities will include processing customer orders, providing order status updates, and managing warranty claims and material returns. Collaborating closely with all teams within the value stream, you will play a vital role in delivering exceptional service to our customers. To excel in this role, you should possess related post-secondary education or equivalent experience, with a preference for a technical post-secondary degree. With 2-4 years of experience in customer service within a technical sales environment, along with a proven track record, you are an ideal candidate. Experience in a manufacturing environment is also desirable. Having a Customer Obsession Mindset and a passion for technical sales is essential for success in this role at IDEX. You must demonstrate the ability to work effectively in a dynamic, deadline-oriented environment, showcasing excellent attention to detail, multitasking capabilities, and strong verbal and written communication skills. Proficiency in Microsoft Office applications is a must, while familiarity with ERP Systems, particularly JDE experience, is strongly desired. Knowledge of industrial equipment, previous exposure to a manufacturing ERP system, and basic ability to read/interpret engineering drawings will be valuable assets for a smooth onboarding process. At IDEX, we are dedicated to creating an inclusive workplace where every individual feels valued, supported, and empowered to perform at their best daily. Our Diversity, Equity, and Inclusion (DEI) strategy aim to cultivate a workforce where all employees have the opportunity to grow and excel, aligning with our growth initiatives. We celebrate differences, appreciate contributions, and foster a sense of belonging that nurtures strong teams, enriches our global culture, and fuels our capacity to innovate swiftly. If you are enthusiastic about joining a high-performing global enterprise committed to improving lives through trusted solutions and possess the skills and mindset outlined above, we invite you to apply for this exciting opportunity at IDEX. We look forward to welcoming you to our team.,