Customer Service Representative

About IDEX:

With over 8,800 employees and manufacturing operations in more than 20 countries, IDEX is a high-performing, global enterprise committed to making trusted solutions that improve lives. Founded in 1988 with three small, entrepreneurial manufacturing companies, we’re proud to say that we now call more than 50 diverse businesses around the world part of the IDEX family. By growing our existing businesses and acquiring new ones, we now have total company sales of more than $3.1 billion.

IDEX India

About the Role:

Customer Service Representatives (CSR’s) are key roles in our Value Stream. This role will correspond with our global commercial team and Channel Partners. Processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns. CSR’s work closely with all teams in the value stream to provide superior service to our customers.

Who are we looking for?

Education

• Related post-secondary education or equivalent experience is required.
• A technical post-secondary or equivalent degree is preferred.

Experince

• 2-4 years of related experience with a proven customer service track record in a technical sales environment
• Prior experience in a manufacturing environment is desired.

Competencies

• A Customer Obsession Mindset and passion for technical sales is required.
• Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required.
• Excellent attention to detail
• Ability to multi-task and or pivot where required
• Excellent verbal and written communication and organizational skills are required.
• Proficiency in Microsoft Office applications is required.
• Familiarity with ERP Systems strongly desired. JDE experience preferred.
• Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.

What’s in it for you?

At IDEX, we are committed to building a workplace where everyone feels valued, supported, and empowered to do their best work every day. Our Diversity, Equity and Inclusion (DEI) strategy is designed to foster a workforce where all employees have the opportunity to develop and thrive – a core value and strategic advantage aligned with our growth initiatives. Differences are celebrated, and contributions are appreciated. That sense of belonging forms powerful teams, enhances our global culture, and contributes to our ability to innovate with speed.

If this sounds like a role for you, apply now!

We are excited to meet you.