Customer Service Representative

Work Location :

Working Hours:

Working Days:

Website:

Your Role:

As our Telesales, you'll be the first touchpoint for potential customers—turning inquiries into interest and calls into conversions. You’ll play a key role in promoting our organic products and supporting our B2B sales journey.

Key Responsibilities:

• Handle inbound and outbound calls with charm, clarity, and confidence.
• Engage in lead generation through strategic cold and warm calling.
• Follow up with prospects, answer questions, and turn interest into orders.
• Communicate the benefits of our organic products to B2B clients with authenticity.
• Prepare and share product quotations tailored to customer needs.
• Ensure every call aligns with our tone—professional, warm, and solution-driven. Coordinate with internal teams to close deals and build long-term customer loyalty.
• Maintain accurate records in CRM and Excel.
• Stay motivated to hit your daily, weekly, and monthly sales targets.

What You Bring:

• 1–3 years

  of experience in telecalling, customer support, or a similar role.
• Bachelor's degree in any stream.
• Prior experience in the

  FMCG sector

  is a big plus.
• Excellent communication in

  English, Hindi, and any regional language

  is welcomed.
• A positive attitude and ability to stay energized—even in the face of rejection.
• Proficiency in

  Excel

  ,

  CRM tools

  , and basic data entry/reporting.
• A passion for organic living and customer engagement.
• Strong

  follow-up skills

  and B2B sales understanding.