Customer Service Representative

theprintspace, World Leaders in Art & Social Commerce

At theprintspace, we’re not just the world leaders in fine art and photographic printing—we’re rewriting the rules of art commerce. For 18 years, we’ve transformed the art industry with a fearless blend of art, data, and technology. With a commitment to excellence and customer satisfaction, we’re hiring a focussed and intelligent remote Customer Support Representative looking to take a forward career step in the exciting creative industry space.

As a customer service representative, your role will involve day-to-day online and telephone interactions with globally recognised artists and photographers as well as our wider client base, providing advice for their exhibition, portfolio and art sales projects as well as our proprietary software.

You would be part of an organisation that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation, and the fostering of connections with clients. As well as our Shoreditch studio, we have production facilities in Dusseldorf, and Brooklyn. 

First and foremost, you should be experienced in customer service. Our thorough training process will teach you the industry specifics, what we care most about is talent and drive. The art industry is going through a once-in-a-generation disruptive change. At the forefront of this change is theprintspace, and this is your chance to play a tangible role in genuine innovation. To make that happen, we need a confident and assertive customer service team, able to uphold our exceptional customer service levels which is unmatched in our industry.

Your daily responsibilities include:

• Manage client requests via incoming calls and ticketing systems. 
• Provide in-depth product knowledge to help clients across the globe maximise their presentation needs, offering solutions and alternatives wherever applicable using our ‘think boutique’ approach.
• Manage and resolve customer concerns escalating these where necessary.
• Develop sustainable customer relationships through open, honest and interactive communication.
• Provide customer feedback and ideas to management to help further develop our products and services. At theprintspace we are dedicated to the meritocracy of ideas.

What we're looking for:

• Graduate from any stream
• 2+ years in a customer service or customer interactive role preferred
• Strong track record of performace and career progression
• Fluent in English
• Strong interpersonal skills and adaptability to different personality types
• Highly driven, with a passion for delivery exceptional standards

What we'll offer you:

• A competitive salary.
• Being part of a team with a dedication to the mission and industry leading excellence.
• Career growth; we are widely recognised as the leading innovator in our field.
• Comprehensive ongoing training from our industry-leading team.
• Skills which can form the foundation of a successful career in the industry.