Customer Service Representative

Company Description

CenturaCores is a leading manufacturer specializing in nanocrystalline cores designed for advanced power electronics, power quality, and electromagnetic interference (EMI) suppression. With cutting-edge materials offering high permeability and excellent high-frequency performance, CenturaCores enables the creation of compact, efficient, and reliable components such as transformers and current sensors. Serving industries like renewable energy, electric vehicle (EV) infrastructure, industrial power supplies, and smart grid equipment, CenturaCores is committed to delivering consistent quality, precise manufacturing, and exceptional technical support to enhance customer product development and efficiency.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in the Greater Vancouver Metropolitan Area. The Customer Service Representative will handle day-to-day customer inquiries, provide technical and non-technical support, ensure customer satisfaction, and maintain a strong focus on delivering an exceptional customer experience. Responsibilities may also include resolving customer issues, documenting communication, processing orders, and collaborating with internal teams to meet client needs.

Qualifications

• 1-3 Years of Experience in Customer Service, Customer Support, and building strong Customer Satisfaction
• Knowledge and skills in enhancing Customer Experience and resolving client inquiries effectively
• Strong communication skills, both verbal and written, with an ability to interact professionally with various stakeholders
• Excellent problem-solving skills and a proactive approach to meeting customer needs
• Proficiency in relevant software and CRM tools
• Ability to work onsite in the Greater Vancouver Metropolitan Area
• Previous experience in a technical or manufacturing industry is preferred but not required
• High school diploma or equivalent; additional certifications in customer service are a plus