Customer Service Representative

We are seeking a motivated and customer-focused Call Centre Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer queries, providing product/service information, and ensuring a positive customer experience with every interaction.

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a professional manner.
• Book appointments and coordinate with customer till they reach hospital.
• Meet or exceed daily/weekly/monthly performance targets
• Ensure customer satisfaction and provide professional customer support at all times.
• Coordinate on documentation.
• Collaborate with team members to meet department goals.

Job Requirements:

• Any graduate or MBA is an added advantage.
• 0-4 years of prior experience in customer support (Voice & Non-voice process) or B2C Sales.
• Fresher’s considered, but minimum graduation required.
• Excellent communication skills.
• Experience in a target-based profile.
• Hustle and get things done attitude.
• Openness to work in a dynamic, moving heads-up environment.

Languages: Telugu, English, Hindi/Marathi/Kannada

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person