Service Desk Analyst

At EXO Edge, we hire individuals who are fun loving, embrace life, and are ambitious. We are defined by our core values

T

eam

R

esults

A

ccountability and

Q

uality (TRAQ). If these values resonate with you and you're excited to join our journey, please review the job description below:We are seeking detail-oriented and experienced

IT Helpdesk Support

to join our IT team. As an

IT Helpdesk Support

, you will be responsible for managing incoming support requests, providing first-level technical assistance, maintaining system documentation, and ensuring seamless IT operations through

Zendesk.

What To Expect In Your Journey

• Monitor and manage incoming support requests via Zendesk, ensuring timely and professional responses.
• Provide Level 1 triage and remote support for basic hardware, software, network, and access-related issues.
• Assign and escalate tickets to appropriate internal teams or departments when necessary.
• Maintain accurate and up-to-date documentation for support issues, resolutions, and asset inventory within the service management system.
• Assist in IT onboarding for new employees, including setup of devices, user accounts, and system access.
• Collaborate with third-party vendors for issue escalation and resolution of more complex IT problems.
• Administer and support Zoom and Okta platforms for telephony and authentication access.
• Ensure SLAs and response/resolution times are consistently met.
  

What You Bring To The Table

• 2+ years of experience in an IT Helpdesk or Technical Support role.
• Bachelor's degree in information technology or related field.
  

Shift Timings

• 6:30 PM 3:30 AM (US Hours)
  

Where will you work

• Mohali: Bestech Business Towers, Sec 66, Mohali. Click HERE for virtual office tour.
  

What To Expect In The Evaluation Process

• HR Round (1) Pre-employment assessment Operations Interview HR Round (2)/Feedback
  

About EXO Edge

EXO Edge is a leading provider of Accounting, Legal, Technology, and Business Support Services to the global Real Estate industry. We specialize in building managed services capabilities for the Property Management industry, primarily in the US, and currently serve 10 of the top 20 Property Management companies. Our Service Delivery Centre is based in Mohali with a team of over 1100 professionals.

• Corporate Website: www.exoedge.com
• Virtual Office Tour: https://lnkd.in/dPqiZfUR
• Connect with us: [HIDDEN TEXT]
  

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