Service Desk Analyst

Job Opportunity: Service Desk Analyst (Fresher)

Company:

Location:

Shift:

Kickstart your career with CBTS!

freshers

Responsibilities

• Analyze and evaluate software and IT systems.
• Respond to IT queries from clients and staff (in person, phone, or remotely).
• Perform system installations, upgrades, and maintenance to prevent outages.
• Create FAQs and training manuals for end users.
• Maintain accurate service desk records.
• Suggest improvements to enhance IT performance.
• Coordinate with internal teams to meet IT requirements.
• Stay updated with technological developments.

Required Qualifications

• Associate or Bachelor’s degree in Computer Science, Information Systems, or related field.
• Strong understanding of computer hardware and software.
• Familiarity with task management and CRM tools.
• Excellent analytical and problem-solving skills.
• Strong interpersonal, communication, and teamwork abilities.
• Good time-management and organizational skills.

Interested candidates can share their resume at:

hemamalini.dhanasekaran@cbts.com