Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role At Cialfo, we count on our executive team to solve complex business problems with creativity and passion, always looking to learn something new. We are seeking an experienced Manager- Finance Operations to join us in this mission, to be a self-starter, entrepreneurial thinker, deeply analytical and detail-oriented, but capable of working in a structured manner to thrive in ambiguity. You will also be instrumental in creating future strategic plans with the goal of boosting revenue streams. What You Will Be Doing Supervise the finance shared services team, ensuring timely and accurate processing of accounts, invoices, and collections. Oversee the management of accounts payable and receivable, ensuring compliance with company policies , procedures and relevant regulation. Manage the collections process, working with customers to resolve outstanding payments and improve cash flow. Monitor and manage deferred revenue accounts, ensuring accurate recognition and reporting. Coordinate and optimize revenue operations processes, including pricing, billing, and revenue recognition, to ensure alignment with business goals. Identify and implement process improvements to enhance efficiency and accuracy in finance operations. Work cross-functionally with account management, sales, operations, finance, product, marketing teams, and other stakeholders to share insights and centralize information. Oversee the overall CRM and recommend automation of tools to improve data quality, analysis, and reporting. Manage and maintain dashboards and build revenue forecasts so teams can easily understand business health and meet goals. About You Qualifications Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred. Experience Proven experience in finance operations, with a focus on deferred revenue, dashboard building, shared services, and revenue operations. Skills & Qualities Strong analytical skills and attention to detail. Excellent communication and leadership skills. Proficiency in financial software and tools. Ability to work in a fast-paced environment and manage multiple priorities. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! Who Are We Cialfo is a leading platform connecting students, higher education institutions, and counsellors through technology-driven solutions. Launched in 2017 with a vision to create a platform that globally connects community stakeholders that provide the finest resources and support material, anywhere in the world and at any time. We’re one of the fastest-growing tech startups in the world, consistently charting new heights! Our name Cialfo is inspired by the Olympic Motto which also lends itself to our brand and culture pillars of “faster, higher, stronger, together.” Our first-in-class company culture is the result of the business principles and behavioural values that we practice on a daily basis. Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us. This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint. You will have the chance to experience faster career advancement, a higher purpose to come to work for, a stronger sense of holistic wellbeing, and an environment that promotes togetherness. About This Role Cialfo is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove luxury services. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization. This is a strategic role requiring a unique blend of client management, business acumen, and luxury customer service qualities to ensure high satisfaction, retention, and account growth. What You Will Be Doing On a Day to Day Basis: Day-to-day tasks involve the tactical and operational aspects of your role. Driving Client Success: Partner closely with high school stakeholders (counsellors, teachers, IT teams, and management) to understand their goals and ensure Cialfo’s solutions align with their desired outcomes, such as improving student success or streamlining counselling workflows. Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management and other stakeholders as required. Monitor and analyse client engagement data across all relevant products to proactively identify opportunities for improving their ROI and achieving measurable results. Ensuring Client Satisfaction and Customer Delight: Regularly conduct business reviews to assess progress, showcase impact, and gather feedback for continuous improvement. Act as a trusted advisor by anticipating client needs and offering tailored solutions, ensuring high levels of satisfaction and account retention. Client Support: Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance and engineering. Be the primary point of contact for our high school clients, providing fast and effective support. Maximizing Value and Expanding Relationships: Encourage deeper adoption of Cialfo’s platform by demonstrating new features and capabilities that address evolving client needs. Leverage relationships to identify opportunities for account growth, including client’s expansion into Cialfo’s multi-product and service offerings. Operational Efficiency: Maintain your client database and important information immaculately in the inhouse CRM system. Keep accurate records of all client interactions and actions in the inhouse CRM system. Lead, Strategize & Develop on a Regular Basis: Strategic execution of your role with a clear focus on near-term, goals, vision, and the overall positioning of the Cialfo brand, product and business in the market. Providing World Class Customer Experience Ensure every client interaction—from resolving a simple query to delivering a strategic review—is handled with exceptional professionalism, empathy, and attention to detail. Go beyond expectations by providing thoughtful gestures, such as recognizing key milestones or offering bespoke solutions that make clients feel valued. Handle complex client challenges with calmness, professionalism, and discretion. Build relationships based on trust, exclusivity, and exceptional value delivery. Create moments of delight for clients by anticipating needs and exceeding expectations. Cultivate Customer Led Brand Advocacy Understand and elevate the client’s overall perception of the Cialfo brand and the emotional journey throughout the entire lifecycle such that each of them becomes a brand advocate. Foster strong, trust-based relationships to create loyal clients who champion Cialfo’s solutions within their networks. Identify and nurture clients who are enthusiastic about Cialfo’s impact, elevating their visibility in the community and industry at large. Business Development Develop long-term client strategies to maximize their retention, growth and partnership expansion with Cialfo. Use data to craft and execute client-specific growth plans. Present strategic solutions and proposals with polished professionalism. Relationship Development Build strong relationships with senior stakeholders, such as principals and school heads, to align with their institutional goals. Establish Cialfo as the first and most preferred choice amongst the management and decision makers of the school. Collaboration with Product & Marketing: Build success stories and case studies that demonstrate the value of Cialfo’s solutions. Actively work with product to provide user insight, as well as provide early feedback for development and eventual adoption and iterations. About You Qualifications A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field. Experience Familiarity with SaaS, EdTech, or technology solutions for B2B clients. Experience in the high-school and / or higher education industry. 5+ years of impactful experience in customer success, client experience, account management, or strategic consulting, with a demonstrated ability to manage and grow high-value client relationships. Proven expertise in driving revenue growth, successfully implementing strategies through new product development, innovative marketing initiatives, strategic branding efforts, and value-driven partnerships. Skills Consultative Approach: You understand client goals deeply and offer tailored solutions rather than generic products. You guide stakeholders through complex decision-making with patience and expertise. Attention to Detail: You anticipate client needs, ensuring even the smallest details are managed flawlessly. You deliver a tailored experience for each stakeholder, showcasing thorough preparation. Understanding of data and numbers: You are strong in strategic and analytical thinking with the ability to interpret data and use it for business growth. Efficient Communication: You have excellent communication and interpersonal abilities. Qualities Professional Presence: You are confident, poised, and articulate in all interactions with clients. You make a strong first impression and maintain high standards of presentation. Emotional Intelligence: You read reading and responding to subtle client cues, ensuring each interaction feels personalized. You exhibit empathy and a deep understanding of client concerns and needs. Discretion and Confidentiality: You manage sensitive client information with utmost professionalism and integrity. You build trust through consistent reliability and confidentiality in all communications. Relationship-Centric: You invest in building long-term, trust-based relationships, creating client loyalty. You position yourself as a partner and trusted advisor rather than just a service provider. Personal Ambition: You have a deep-rooted ambition that pushes you to consistently innovate and lead initiatives. You are hungry to grow and are self-driven in life. You Are a Notch Above If You Have An MBA in marketing and/or business administration. An understanding of high school counselling processes and challenges. Experience working closely with and / or reporting to C-Level executives. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role The Talent Ops Associate at Kaaiser (under the umbrella of Manifest Global) will play a crucial role in ensuring smooth and efficient HR operations, supporting key processes across employee lifecycle management, HR compliance, payroll coordination, and systems optimization. This role offers hands-on exposure to various facets of HR operations, including onboarding, benefits administration, data management, and process improvements in a global tech company. As a key member of the Talent team, you will collaborate closely with stakeholders to enhance operational efficiency and contribute to a seamless employee experience. If you have a keen eye for detail, a passion for HR processes, and thrive in a dynamic environment, we encourage you to apply! What You Will Be Doing Collect, verify, and maintain personal & official documents and details for new hires. Assist new employees in understanding company policies & processes. Guide new joiners in using tools like Hibob, Razorpay, and Zoho. Maintain employee records and assist with payroll & system queries. About You Qualifications At least Bachelor’s degree. Experience: Prior internship or project experience in HR, recruitment, or organizational development is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with HR systems or tools is advantageous. Skills & Qualities Strong attention to detail and organizational skills. Ability to handle confidential information with discretion. Proficiency in Microsoft Office and HR tools/systems. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proactive mindset with a problem-solving approach. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! Passionate. Creative. Devoted. Our inspiring design team strives to solve real-world problems and generate large scale impact. They design the seamless structures and processes of each product while accommodating to the customers’ psychological needs and ensure not only pleasure in each interaction, but convenience too. About This Role We’re looking for a Senior Product Designer to help design the Cialfo platform. In this role, you’ll evangelize and promote UX within and outside of Cialfo, and can juggle several high-level projects while delivering amazing work on all of them. Your are confidently able to justify design decisions and advocate for user-centred design. What You Will Be Doing Working on product projects such as: As a Senior Product Designer, you’ll be contributing as a design expert. You’ll focus on delivering the best possible experience for our end users. You will work closely with the rest of the Product team (Product Managers, Product Designers and Engineers) to turn conceptual ideas and hypotheses into valuable experiences. You will be tasked with taking the overall product experience to the next level. Working together with Product Managers & Engineers at every stage of a new release, from concept to code. Maintain an up-to-date repository of design guidelines and systems. Conduct evaluative user research and usability testing to define the problems & probe feasibility. Coaching and mentoring of UX Designers in the team Plus: We will appreciate some knowledge in front-end code (HTML, SASS, CSS & React). About You Qualifications Bachelor's degree in the relevant field. Experience At least 5 years of experience in a Product Designer role with a proven design experience building tech products (mobile & desktop) from the ground up. Proven experience solving problem, turning them into easy and dazzling solutions for the customer. Solid experience creating wireframes, storyboards and user flows. Skills and Qualities An in-depth understanding of usability guidelines and human computer interaction (HCI). Proven working knowledge of design tools (Figma & Sketch) and prototyping (Invision, Maze or Adobe XD) Excellent visual design skills with sensitivity to user-system interaction. Qualities Used to work in close collaboration with PM & engineers to oversee the development of a product from problem definition, conception to launch. You are a team player. You have the attitude and want to work in a team. Only applications with portfolios of past work will be considered. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with Kaaiser , a subsidiary of Manifest Global, which also includes brands such as Explore by Cialfo and BridgeU . Please note that this is a 5.5-day working role. About This Role The Talent Ops Associate at Kaaiser (under the umbrella of Manifest Global) will play a crucial role in ensuring smooth and efficient HR operations, supporting key processes across employee lifecycle management, HR compliance, payroll coordination, and systems optimization. This role offers hands-on exposure to various facets of HR operations, including onboarding, benefits administration, data management, and process improvements in a global tech company. As a key member of the Talent team, you will collaborate closely with stakeholders to enhance operational efficiency and contribute to a seamless employee experience. If you have a keen eye for detail, a passion for HR processes, and thrive in a dynamic environment, we encourage you to apply! What You Will Be Doing Collect, verify, and maintain personal & official documents and details for new hires. Assist new employees in understanding company policies & processes. Guide new joiners in using tools like Hibob, Razorpay, and Zoho. Maintain employee records and assist with payroll & system queries. About You Qualifications At least Bachelor’s degree. Experience: Prior internship or project experience in HR, recruitment, or organizational development is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with HR systems or tools is advantageous. Skills & Qualities Strong attention to detail and organizational skills. Ability to handle confidential information with discretion. Proficiency in Microsoft Office and HR tools/systems. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proactive mindset with a problem-solving approach. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! Be part of the future of global student recruitment and help us write the next big chapter in a student’s life by enriching their enrolment journey -- from helping them find their best-fit courses to pursue, to helping them cross borders and enrol in their dream universities. On top of that, we make every effort to alleviate the manual (or busy) work from counsellors so they can invest their time in meaningful student engagement. Join us in our mission to make education accessible to over 100 million students globally. About This Role We are looking for an Operations Specialist to support our Direct Apply function and link students to their dream college. The role requires strong organizational skills and a profound aspiration to help students make the right decision for their next academic steps. This is a global role where the Operations Specialist will be backend operations of applications coming from Cialfo schools across different regions. What You Will Be Doing Receive, assess and enter application information to the relevant university portal. Ensure that all the applications are submitted in a timely manner under strict SLA with 100% accuracy. Review tasks and additional requirements for the students and work with the team to receive these from the student. Keep the student’s platform up to date at all times with relevant results and status information. Support the smooth running of the Operations team. Build reports to track data on applications, offers, and acceptances by region and circulate them for the attention of the relevant internal teams, to support their prioritization of follow up activities. Review and address errors and issues relating to documents being processed through the pipeline through internal stakeholder management. About You Qualifications: A Bachelor’s degree in the relevant field. Experience: 1-2 years of experience working in application and/or admission-related matters. Experience of working with clients is strongly preferred. Knowledge of UK applications through UCAS is strongly preferred. An understanding of universities’ academic programs and admissions processes. Skills: Airtable or any CRM proficiency is an added advantage. Solid understanding of enterprise SaaS applications and collaboration technology. Creative, Strategic, and data informed. Qualities: Flexibility with regards to working times given the global nature of the team and clients. Exceptional verbal and written communication skills. Ability to collaborate with cross-functional teams. A winning attitude which you use to drive outcomes. Believing and following the ideology that you are as good as your last success because at Cialfo, upgrade is the only constant. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role Are you a people-oriented person and enjoy looking for ways to enhance other people’s journey? If it’s a yes, join us in our Client Experience team and support our clients on their Cialfo journey through the discovery of needs and strategic matching of bulletproof solutions, all within our platform. Work cross-functionally with other departments and transform every point of contact into an opportunity to turn a stranger into our client, and a client into our vocal advocate. Cialfo is seeking a Client Experience Associate (CXA) who plays an integral role in daily support and service to our clients. You help us build long-term relationships with our clients and turn Cialfo's most engaged clients into vocal advocates of the platform. The CXA reports directly to the Client Experience Operations Team Lead and will be supported by the Americas Team. This position will be serve a global clientele base. What You Will Be Doing Develop deep knowledge of the Cialfo software and its products Be well versed in the intricacies of the software to understand default logics and behaviors. Accurately discerning between bugs and defects that impair client workflows versus areas of improvements that enhance client usage Occasionally participate in user testing sessions to evaluate the quality and suitability of new features for clients. Client Support and Troubleshooting Engage with clients to effectively resolve technical issues. Use excellent interpersonal and communication skills to guide clients through pertinent questioning to successfully comprehend the issue at hand and see to its resolution promptly. Answer how-to questions and provide personalized solutions to assist clients with navigating through the various features on Cialfo. Crafting well-written, tailored articles to contribute to the Help Center, our self-serving knowledge base for clients. Carry out data uploading processes with utmost accuracy. Collaborate internally with fellow Associates to prioritize and/or escalate support cases and occasionally conduct knowledge sharing sessions for the team. Show composure, resilience, and adaptability as client needs evolve and case volume changes. Product Collaboration Work cross functionally with the Engineering team to diagnose and resolve issues and bugs, and to highlight key feedback from clients as well as areas of improvements to the Product team. Write up comprehensive bug tickets and display detailed-mindedness by methodically describing the issue(s) experienced by clients; including but not limited to: specific steps taken, screenshots and/or screen recordings, date and time reported, replication rate. Support of Client Experience Team Serve as one of the trusted advisors on the team with an open, caring, and approachable style of working. Proactively identify opportunities to develop solutions that help the team achieve common goals. Participate in maintaining an internal self-serving knowledge base with updated training processes, workflows, and/or documentation. Collaborate with internal teams such as regional account managers, other operations teams, sales teams, and management as a point of contact for client support. About You Qualifications A Bachelor’s degree in the relevant field. Experience 1+ years of meaningful experience in technical support, customer success, client experience, account management, or strategic consulting organization. Skills Exceptional written and verbal communication skills in English, with minimum C1 level. Experience in one or more of the following: managing high-profile clients, relationship-building, community building, knowledge management. Experience with client service management apps, such as JIRA Software, Intercom, Salesforce Service Cloud, Zendesk, etc. Familiarity with Slack, Google Suite, Asana, and Microsoft Excel. Qualities You are client-obsessed and care deeply about the client experience. You are solutions-oriented and strive to refine your skills everyday. You display diplomacy, tact, and poise under pressure when working through client issues. Have a talent for building rapport, managing expectations, and diffusing tense situations with ease. You are a self-starter with an ability to go between team-based collaborative work and independent, self-driven projects. You are a team player who values and respects differences among teams. Global experience is a plus. Good to have SaaS education technology experience is preferred. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with Kaaiser , a subsidiary of Manifest Global, which also includes brands such as Explore by Cialfo and BridgeU . Please note that this is a 5.5-day working role. About This Role As a Telecaller at Kaaiser (under the umbrella of Manifest Global) you will be the first point of contact for prospective students, playing a vital role in driving engagement and conversions. You will be responsible for reaching out to leads, scheduling counselling sessions, and maintaining accurate communication records using CRM tools. This role is ideal for someone who thrives on interacting with people, has strong communication skills, and enjoys working in a fast-paced, target-driven environment. You’ll work closely with counsellors and the admissions team to ensure a smooth and personalized experience for every prospective student. What You Will Be Doing Make outbound calls to leads provided by the management. Accurately update call outcomes and lead status in the CRM system. Identify and qualify prospective students, passing them on to the counsellors for further guidance. Schedule and confirm counselling appointments through phone interactions. Send bulk and individual WhatsApp messages and email creatives to prospects as needed. Perform other administrative or support tasks as assigned by the organization. About You Qualifications At least Bachelor’s degree. Experience: 2–5 years of experience in telecalling, customer service, or a similar role. Prior experience in education, counselling, or student outreach is an added advantage. Familiarity with CRM software, MS Office, and Outlook is required. Skills & Qualities Strong verbal communication in English (knowledge of a local language is a plus). Energetic, confident, and persuasive personality. Self-motivated and comfortable working in a team environment. Organized, detail-oriented, and able to manage multiple conversations efficiently. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with Kaaiser , a subsidiary of Manifest Global, which also includes brands such as Explore by Cialfo and BridgeU . Please note that this is a 5.5-day working role. About This Role As a Telecaller at Kaaiser (under the umbrella of Manifest Global) you will be the first point of contact for prospective students, playing a vital role in driving engagement and conversions. You will be responsible for reaching out to leads, scheduling counselling sessions, and maintaining accurate communication records using CRM tools. This role is ideal for someone who thrives on interacting with people, has strong communication skills, and enjoys working in a fast-paced, target-driven environment. You’ll work closely with counsellors and the admissions team to ensure a smooth and personalized experience for every prospective student. What You Will Be Doing Make outbound calls to leads provided by the management. Accurately update call outcomes and lead status in the CRM system. Identify and qualify prospective students, passing them on to the counsellors for further guidance. Schedule and confirm counselling appointments through phone interactions. Send bulk and individual WhatsApp messages and email creatives to prospects as needed. Perform other administrative or support tasks as assigned by the organization. About You Qualifications At least Bachelor’s degree. Experience: 2–5 years of experience in telecalling, customer service, or a similar role. Prior experience in education, counselling, or student outreach is an added advantage. Familiarity with CRM software, MS Office, and Outlook is required. Skills & Qualities Strong verbal communication in English (knowledge of a local language is a plus). Energetic, confident, and persuasive personality. Self-motivated and comfortable working in a team environment. Organized, detail-oriented, and able to manage multiple conversations efficiently. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role The Talent Ops Associate at Kaaiser (under the umbrella of Manifest Global) will play a crucial role in ensuring smooth and efficient HR operations, supporting key processes across employee lifecycle management, HR compliance, payroll coordination, and systems optimization. This role offers hands-on exposure to various facets of HR operations, including onboarding, benefits administration, data management, and process improvements in a global tech company. As a key member of the Talent team, you will collaborate closely with stakeholders to enhance operational efficiency and contribute to a seamless employee experience. If you have a keen eye for detail, a passion for HR processes, and thrive in a dynamic environment, we encourage you to apply! What You Will Be Doing Collect, verify, and maintain personal & official documents and details for new hires. Assist new employees in understanding company policies & processes. Guide new joiners in using tools like Hibob, Razorpay, and Zoho. Maintain employee records and assist with payroll & system queries. About You Qualifications At least Bachelor’s degree. Experience: Prior internship or project experience in HR, recruitment, or organizational development is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with HR systems or tools is advantageous. Skills & Qualities Strong attention to detail and organizational skills. Ability to handle confidential information with discretion. Proficiency in Microsoft Office and HR tools/systems. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proactive mindset with a problem-solving approach. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role We are seeking a dynamic and detail-oriented Event Specialist to join our team based in New Delhi, India . The ideal candidate is passionate about event management, thrives in a fast-paced environment, and is eager to work on global events with a focus on execution, coordination, and innovation. This is an opportunity to be part of a vibrant team and contribute to impactful events that enhance our global presence. What You Will Be Doing Event Operations & Coordination End-to-End Event Management Support: Assist in planning and executing global events, including virtual, hybrid, and in-person formats. This includes pre-event logistics, on-site support, and post-event follow-ups. Vendor & Venue Coordination: Collaborate with vendors, venues, and third-party partners to ensure smooth event execution, including contracts, setup, and troubleshooting. Budget Management Support: Track event expenses & maintain budgets. Cross-Functional Collaboration Team Collaboration: Work closely with design, content, and sales teams to align event logistics. Stakeholder Communication: Coordinate with internal and external stakeholders to ensure clear communication of event objectives, timelines, and deliverables. Lead Management: Partner with the sales team for seamless lead handoff post-event, ensuring timely follow-ups and reporting. Event Marketing & Reporting Event Promotion: Assist in creating and executing event marketing campaigns, including email invites, social media promotions, and landing pages. Post-Event Analysis: Gather attendee feedback, compile post-event reports, and share actionable insights to improve future events. About You Qualifications Bachelor’s Degree in the relevant field. Experience & Skills 2 to 4 years of experience in event coordination or management, preferably in a global or corporate setting. The candidate must be willing to travel frequently as part of their responsibilities, including event days, and client meetings. Event Tools Expertise: Familiarity with tools like airtable, zoom, or other event platforms. Marketing Coordination: Experience supporting marketing campaigns tied to events, including email automation and CRM tools like HubSpot and Airtable. Vendor Management: Experience managing external vendors and suppliers, ensuring timely delivery and quality. Communication Skills: Excellent verbal and written communication skills for liaising with global teams and external stakeholders. Qualities Eager to learn and adapt in a fast-paced environment. Creative thinking & proactive with an understanding to follow process. Strong organizational and multitasking skills, with an eye for detail. Detail-oriented with a knack for operational efficiency. Team player with a proactive approach to problem-solving. Tech-savvy and open to exploring new event management tools and technologies. You Are A Notch Above If You Have Advanced certifications in event planning or project management. Experience in the education or SaaS industry. Experience in organizing events across multiple time zones. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with Kaaiser , a subsidiary of Manifest Global, which also includes brands such as Explore by Cialfo and BridgeU . Please note that this is a 5.5-day working role. About This Role The Talent Ops Associate at Kaaiser (under the umbrella of Manifest Global) will play a crucial role in ensuring smooth and efficient HR operations, supporting key processes across employee lifecycle management, HR compliance, payroll coordination, and systems optimization. This role offers hands-on exposure to various facets of HR operations, including onboarding, benefits administration, data management, and process improvements in a global tech company. As a key member of the Talent team, you will collaborate closely with stakeholders to enhance operational efficiency and contribute to a seamless employee experience. If you have a keen eye for detail, a passion for HR processes, and thrive in a dynamic environment, we encourage you to apply! What You Will Be Doing Collect, verify, and maintain personal & official documents and details for new hires. Assist new employees in understanding company policies & processes. Guide new joiners in using tools like Hibob, Razorpay, and Zoho. Maintain employee records and assist with payroll & system queries. About You Qualifications At least Bachelor’s degree. Experience: Prior internship or project experience in HR, recruitment, or organizational development is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with HR systems or tools is advantageous. Skills & Qualities Strong attention to detail and organizational skills. Ability to handle confidential information with discretion. Proficiency in Microsoft Office and HR tools/systems. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proactive mindset with a problem-solving approach. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role Are you a people-oriented person and enjoy looking for ways to enhance other people’s journey? If it’s a yes, join us in our Client Experience team and support our clients on their Cialfo journey through the discovery of needs and strategic matching of bulletproof solutions, all within our platform. Work cross-functionally with other departments and transform every point of contact into an opportunity to turn a stranger into our client, and a client into our vocal advocate. Cialfo is seeking a Client Experience Associate (CXA) who plays an integral role in daily support and service to our clients. You help us build long-term relationships with our clients and turn Cialfo's most engaged clients into vocal advocates of the platform. The CXA reports directly to the Client Experience Operations Team Lead and will be supported by the Americas Team. This position will be serve a global clientele base. What You Will Be Doing Develop deep knowledge of the Cialfo software and its products Be well versed in the intricacies of the software to understand default logics and behaviors. Accurately discerning between bugs and defects that impair client workflows versus areas of improvements that enhance client usage Occasionally participate in user testing sessions to evaluate the quality and suitability of new features for clients. Client Support and Troubleshooting Engage with clients to effectively resolve technical issues. Use excellent interpersonal and communication skills to guide clients through pertinent questioning to successfully comprehend the issue at hand and see to its resolution promptly. Answer how-to questions and provide personalized solutions to assist clients with navigating through the various features on Cialfo. Crafting well-written, tailored articles to contribute to the Help Center, our self-serving knowledge base for clients. Carry out data uploading processes with utmost accuracy. Collaborate internally with fellow Associates to prioritize and/or escalate support cases and occasionally conduct knowledge sharing sessions for the team. Show composure, resilience, and adaptability as client needs evolve and case volume changes. Product Collaboration Work cross functionally with the Engineering team to diagnose and resolve issues and bugs, and to highlight key feedback from clients as well as areas of improvements to the Product team. Write up comprehensive bug tickets and display detailed-mindedness by methodically describing the issue(s) experienced by clients; including but not limited to: specific steps taken, screenshots and/or screen recordings, date and time reported, replication rate. Support of Client Experience Team Serve as one of the trusted advisors on the team with an open, caring, and approachable style of working. Proactively identify opportunities to develop solutions that help the team achieve common goals. Participate in maintaining an internal self-serving knowledge base with updated training processes, workflows, and/or documentation. Collaborate with internal teams such as regional account managers, other operations teams, sales teams, and management as a point of contact for client support. About You Qualifications A Bachelor’s degree in the relevant field. Experience 1+ years of meaningful experience in technical support, customer success, client experience, account management, or strategic consulting organization. Skills Exceptional written and verbal communication skills in English, with minimum C1 level. Experience in one or more of the following: managing high-profile clients, relationship-building, community building, knowledge management. Experience with client service management apps, such as JIRA Software, Intercom, Salesforce Service Cloud, Zendesk, etc. Familiarity with Slack, Google Suite, Asana, and Microsoft Excel. Qualities You are client-obsessed and care deeply about the client experience. You are solutions-oriented and strive to refine your skills everyday. You display diplomacy, tact, and poise under pressure when working through client issues. Have a talent for building rapport, managing expectations, and diffusing tense situations with ease. You are a self-starter with an ability to go between team-based collaborative work and independent, self-driven projects. You are a team player who values and respects differences among teams. Global experience is a plus. Good to have SaaS education technology experience is preferred. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role We are looking for a Quality Engineer to help our product team improve the quality of the software we develop. You will collaborate with the product team to understand how product features are meant to work and develop tests to validate and invalidate the features in development. You will participate in the product development process by maintaining and running test scenarios according to the feature being developed. If you are passionate about quality, we’d like to meet you. What You Will Be Doing Review and analyze the Cialfo platform and write test cases and test scripts to test the system. Review requirements, specifications, and technical design documents to provide timely and meaningful feedback. Create detailed, comprehensive, and well-structured test plans and test cases. Perform functional and non-functional testing as needed Troubleshoot and perform root cause analysis of the identified bugs/issues with short-term and long-term solutions. Identify, record, thoroughly document, and track bugs. Communicate efficiently with peers, Engineering, Design, and Product Managers regarding requirements and product issues. About You Qualifications 2+ years of professional experience as SQE in a manual capacity and minimum 1 year in automation testing is a mandate. Bachelor’s or Master’s in Computer Science, Software Engineering, or equivalent. Experience 2+ years of professional experience in non-functional areas: performance. Familiarity with tools like JMeter, and OWASP/ZAP will be considered a plus. Knowledge and experience of Test process in Agile. Knowledge and experience in using Test management and defect management tools i.e. TestRail, ALM, HPQC, Zephyr, JIRA with AIO, etc. Knowledge and experience in API testing using Postman. Sound knowledge of Software Development Life Cycle (SDLC) with experience in working with fast-paced production development teams. Ability to comprehend complex system architecture, and create appropriate test solutions. Applying appropriate test measurements and KPIs in the product/project. Skills & Qualities Good planning and organization skills. Excellent oral and written communication skills in English. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role Cialfo is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove luxury services. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization. This is a strategic role requiring a unique blend of client management, business acumen, and luxury customer service qualities to ensure high satisfaction, retention, and account growth. This role is with BridgeU , one of the key brands under Manifest Global , alongside Cialfo and Explore. BridgeU empowers students and schools globally with smart university and career guidance solutions. Join us in shaping the future of education and making a meaningful impact on students’ lives worldwide. What You Will Be Doing On a Day to Day Basis: Day-to-day tasks involve the tactical and operational aspects of your role. Driving Client Success: Partner closely with high school stakeholders (counsellors, teachers, IT teams, and management) to understand their goals and ensure Cialfo’s solutions align with their desired outcomes, such as improving student success or streamlining counselling workflows. Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management and other stakeholders as required. Monitor and analyse client engagement data across all relevant products to proactively identify opportunities for improving their ROI and achieving measurable results. Ensuring Client Satisfaction and Customer Delight: Regularly conduct business reviews to assess progress, showcase impact, and gather feedback for continuous improvement. Act as a trusted advisor by anticipating client needs and offering tailored solutions, ensuring high levels of satisfaction and account retention. Client Support: Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance and engineering. Be the primary point of contact for our high school clients, providing fast and effective support. Maximizing Value and Expanding Relationships: Encourage deeper adoption of Cialfo’s platform by demonstrating new features and capabilities that address evolving client needs. Leverage relationships to identify opportunities for account growth, including client’s expansion into Cialfo’s multi-product and service offerings. Operational Efficiency: Maintain your client database and important information immaculately in the inhouse CRM system. Keep accurate records of all client interactions and actions in the inhouse CRM system. Lead, Strategize & Develop on a Regular Basis: Strategic execution of your role with a clear focus on near-term, goals, vision, and the overall positioning of the Cialfo brand, product and business in the market. Providing World Class Customer Experience Ensure every client interaction—from resolving a simple query to delivering a strategic review—is handled with exceptional professionalism, empathy, and attention to detail. Go beyond expectations by providing thoughtful gestures, such as recognizing key milestones or offering bespoke solutions that make clients feel valued. Handle complex client challenges with calmness, professionalism, and discretion. Build relationships based on trust, exclusivity, and exceptional value delivery. Create moments of delight for clients by anticipating needs and exceeding expectations. Cultivate Customer Led Brand Advocacy Understand and elevate the client’s overall perception of the Cialfo brand and the emotional journey throughout the entire lifecycle such that each of them becomes a brand advocate. Foster strong, trust-based relationships to create loyal clients who champion Cialfo’s solutions within their networks. Identify and nurture clients who are enthusiastic about Cialfo’s impact, elevating their visibility in the community and industry at large. Business Development Develop long-term client strategies to maximize their retention, growth and partnership expansion with Cialfo. Use data to craft and execute client-specific growth plans. Present strategic solutions and proposals with polished professionalism. Relationship Development Build strong relationships with senior stakeholders, such as principals and school heads, to align with their institutional goals. Establish Cialfo as the first and most preferred choice amongst the management and decision makers of the school. Collaboration with Product & Marketing: Build success stories and case studies that demonstrate the value of Cialfo’s solutions. Actively work with product to provide user insight, as well as provide early feedback for development and eventual adoption and iterations. About You Qualifications A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field. Experience Familiarity with SaaS, EdTech, or technology solutions for B2B clients. Experience in the high-school and / or higher education industry. 3-5 years of impactful experience in customer success, client experience, account management, or strategic consulting, with a demonstrated ability to manage and grow high-value client relationships. Proven expertise in driving revenue growth, successfully implementing strategies through new product development, innovative marketing initiatives, strategic branding efforts, and value-driven partnerships. Skills Consultative Approach: You understand client goals deeply and offer tailored solutions rather than generic products. You guide stakeholders through complex decision-making with patience and expertise. Attention to Detail: You anticipate client needs, ensuring even the smallest details are managed flawlessly. You deliver a tailored experience for each stakeholder, showcasing thorough preparation. Understanding of data and numbers: You are strong in strategic and analytical thinking with the ability to interpret data and use it for business growth. Efficient Communication: You have excellent communication and interpersonal abilities. Qualities Professional Presence: You are confident, poised, and articulate in all interactions with clients. You make a strong first impression and maintain high standards of presentation. Emotional Intelligence: You read reading and responding to subtle client cues, ensuring each interaction feels personalized. You exhibit empathy and a deep understanding of client concerns and needs. Discretion and Confidentiality: You manage sensitive client information with utmost professionalism and integrity. You build trust through consistent reliability and confidentiality in all communications. Relationship-Centric: You invest in building long-term, trust-based relationships, creating client loyalty. You position yourself as a partner and trusted advisor rather than just a service provider. Personal Ambition: You have a deep-rooted ambition that pushes you to consistently innovate and lead initiatives. You are hungry to grow and are self-driven in life. You Are a Notch Above If You Have An MBA in marketing and/or business administration. An understanding of high school counselling processes and challenges. Experience working closely with and / or reporting to C-Level executives. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! Be part of the future of global student recruitment and help us write the next big chapter in a student’s life by enriching their enrolment journey -- from helping them find their best-fit courses to pursue, to helping them cross borders and enrol in their dream universities. On top of that, we make every effort to alleviate the manual (or busy) work from counsellors so they can invest their time in meaningful student engagement. Join us in our mission to make education accessible to over 100 million students globally. About This Role We are looking for an Operations Specialist to support our Direct Apply function and link students to their dream college. The role requires strong organizational skills and a profound aspiration to help students make the right decision for their next academic steps. This is a global role where the Operations Specialist will be backend operations of applications coming from Cialfo schools across different regions. What You Will Be Doing Receive, assess and enter application information to the relevant university portal. Ensure that all the applications are submitted in a timely manner under strict SLA with 100% accuracy. Review tasks and additional requirements for the students and work with the team to receive these from the student. Keep the student’s platform up to date at all times with relevant results and status information. Support the smooth running of the Operations team. Build reports to track data on applications, offers, and acceptances by region and circulate them for the attention of the relevant internal teams, to support their prioritization of follow up activities. Review and address errors and issues relating to documents being processed through the pipeline through internal stakeholder management. About You Qualifications: A Bachelor’s degree in the relevant field. Experience: 1-2 years of experience working in application and/or admission-related matters. Experience of working with clients is strongly preferred. Knowledge of UK applications through UCAS is strongly preferred. An understanding of universities’ academic programs and admissions processes. Skills: Airtable or any CRM proficiency is an added advantage. Solid understanding of enterprise SaaS applications and collaboration technology. Creative, Strategic, and data informed. Qualities: Flexibility with regards to working times given the global nature of the team and clients. Exceptional verbal and written communication skills. Ability to collaborate with cross-functional teams. A winning attitude which you use to drive outcomes. Believing and following the ideology that you are as good as your last success because at Cialfo, upgrade is the only constant. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with Kaaiser , a subsidiary of Manifest Global, which also includes brands such as Explore by Cialfo and BridgeU . Please note that this is a 5.5-day working role. About This Role As a Content Writer at Kaaiser (under the umbrella of Manifest Global) you will be responsible for producing original, high-quality content that resonates with students aspiring to study abroad. From writing blog posts and articles to editing student-generated content, your work will support our mission of guiding students on their global education journey. This is an exciting opportunity for someone who is passionate about writing and education, and who wants to build their career in the international education space. What You Will Be Doing Create original blog posts, articles, and stories based on student journeys and study abroad themes, following training and content guidelines provided by the Team Manager. Research and develop content related to higher education in India and popular study-abroad destinations such as Australia, the UK, and more. Edit and proofread content submitted by students and internal stakeholders, ensuring accuracy, correct grammar, and zero plagiarism. Collaborate with the team to produce engaging and informative content for use on websites, social media, and marketing campaigns. Ensure all content aligns with brand tone, voice, and messaging. About You Qualifications Graduate or Postgraduate in English (Hons), Journalism, Media Studies, Communications, or related fields. Candidates without the above qualifications but with relevant content writing experience in the study abroad or education industry are also welcome to apply. Experience: 6 months to 2 years of experience in content writing, preferably in the education or study abroad sector. Skills & Qualities Excellent command of English, with strong writing, editing, and grammar skills. Ability to research and write on education-related topics with clarity and originality. Attention to detail, time management skills, and the ability to meet deadlines. Familiarity with plagiarism-checking tools and content optimization is a plus. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! Passionate. Creative. Devoted. Our inspiring design team strives to solve real-world problems and generate large scale impact. They design the seamless structures and processes of each product while accommodating to the customers’ psychological needs and ensure not only pleasure in each interaction, but convenience too. About This Role We’re looking for a Senior Product Designer to help design the Cialfo platform. In this role, you’ll evangelize and promote UX within and outside of Cialfo, and can juggle several high-level projects while delivering amazing work on all of them. Your are confidently able to justify design decisions and advocate for user-centred design. What You Will Be Doing Working on product projects such as: As a Senior Product Designer, you’ll be contributing as a design expert. You’ll focus on delivering the best possible experience for our end users. You will work closely with the rest of the Product team (Product Managers, Product Designers and Engineers) to turn conceptual ideas and hypotheses into valuable experiences. You will be tasked with taking the overall product experience to the next level. Working together with Product Managers & Engineers at every stage of a new release, from concept to code. Maintain an up-to-date repository of design guidelines and systems. Conduct evaluative user research and usability testing to define the problems & probe feasibility. Coaching and mentoring of UX Designers in the team Plus: We will appreciate some knowledge in front-end code (HTML, SASS, CSS & React). About You Qualifications Bachelor's degree in the relevant field. Experience At least 5 years of experience in a Product Designer role with a proven design experience building tech products (mobile & desktop) from the ground up. Proven experience solving problem, turning them into easy and dazzling solutions for the customer. Solid experience creating wireframes, storyboards and user flows. Skills and Qualities An in-depth understanding of usability guidelines and human computer interaction (HCI). Proven working knowledge of design tools (Figma & Sketch) and prototyping (Invision, Maze or Adobe XD) Excellent visual design skills with sensitivity to user-system interaction. Qualities Used to work in close collaboration with PM & engineers to oversee the development of a product from problem definition, conception to launch. You are a team player. You have the attitude and want to work in a team. Only applications with portfolios of past work will be considered. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with Kaaiser , a subsidiary of Manifest Global, which also includes brands such as Explore by Cialfo and BridgeU . Please note that this is a 5.5-day working role. About This Role As a Telecaller at Kaaiser (under the umbrella of Manifest Global) you will be the first point of contact for prospective students, playing a vital role in driving engagement and conversions. You will be responsible for reaching out to leads, scheduling counselling sessions, and maintaining accurate communication records using CRM tools. This role is ideal for someone who thrives on interacting with people, has strong communication skills, and enjoys working in a fast-paced, target-driven environment. You’ll work closely with counsellors and the admissions team to ensure a smooth and personalized experience for every prospective student. What You Will Be Doing Make outbound calls to leads provided by the management. Accurately update call outcomes and lead status in the CRM system. Identify and quality prospective students, passing them on to the counsellors for further guidance. Schedule and confirm counselling appointments through phone interactions. Send bulk and individual WhatsApp messages and email creatives to prospects as needed. Perform other administrative or support tasks as assigned by the organization. About You Qualifications At least Bachelor’s degree. Experience: 2–5 years of experience in telecalling, customer service, or a similar role. Prior experience in education, counselling, or student outreach is an added advantage. Familiarity with CRM software, MS Office, and Outlook is required. Skills & Qualities Strong verbal communication in English (knowledge of a local language is a plus). Energetic, confident, and persuasive personality. Self-motivated and comfortable working in a team environment. Organized, detail-oriented, and able to manage multiple conversations efficiently. Show more Show less

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role Cialfo is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove luxury services. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization. This is a strategic role requiring a unique blend of client management, business acumen, and luxury customer service qualities to ensure high satisfaction, retention, and account growth. This role is with BridgeU , one of the key brands under Manifest Global , alongside Cialfo and Explore. BridgeU empowers students and schools globally with smart university and career guidance solutions. Join us in shaping the future of education and making a meaningful impact on students’ lives worldwide. What You Will Be Doing On a Day to Day Basis: Day-to-day tasks involve the tactical and operational aspects of your role. Driving Client Success: Partner closely with high school stakeholders (counsellors, teachers, IT teams, and management) to understand their goals and ensure Cialfo’s solutions align with their desired outcomes, such as improving student success or streamlining counselling workflows. Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management and other stakeholders as required. Monitor and analyse client engagement data across all relevant products to proactively identify opportunities for improving their ROI and achieving measurable results. Ensuring Client Satisfaction and Customer Delight: Regularly conduct business reviews to assess progress, showcase impact, and gather feedback for continuous improvement. Act as a trusted advisor by anticipating client needs and offering tailored solutions, ensuring high levels of satisfaction and account retention. Client Support: Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance and engineering. Be the primary point of contact for our high school clients, providing fast and effective support. Maximizing Value and Expanding Relationships: Encourage deeper adoption of Cialfo’s platform by demonstrating new features and capabilities that address evolving client needs. Leverage relationships to identify opportunities for account growth, including client’s expansion into Cialfo’s multi-product and service offerings. Operational Efficiency: Maintain your client database and important information immaculately in the inhouse CRM system. Keep accurate records of all client interactions and actions in the inhouse CRM system. Lead, Strategize & Develop on a Regular Basis: Strategic execution of your role with a clear focus on near-term, goals, vision, and the overall positioning of the Cialfo brand, product and business in the market. Providing World Class Customer Experience Ensure every client interaction—from resolving a simple query to delivering a strategic review—is handled with exceptional professionalism, empathy, and attention to detail. Go beyond expectations by providing thoughtful gestures, such as recognizing key milestones or offering bespoke solutions that make clients feel valued. Handle complex client challenges with calmness, professionalism, and discretion. Build relationships based on trust, exclusivity, and exceptional value delivery. Create moments of delight for clients by anticipating needs and exceeding expectations. Cultivate Customer Led Brand Advocacy Understand and elevate the client’s overall perception of the Cialfo brand and the emotional journey throughout the entire lifecycle such that each of them becomes a brand advocate. Foster strong, trust-based relationships to create loyal clients who champion Cialfo’s solutions within their networks. Identify and nurture clients who are enthusiastic about Cialfo’s impact, elevating their visibility in the community and industry at large. Business Development Develop long-term client strategies to maximize their retention, growth and partnership expansion with Cialfo. Use data to craft and execute client-specific growth plans. Present strategic solutions and proposals with polished professionalism. Relationship Development Build strong relationships with senior stakeholders, such as principals and school heads, to align with their institutional goals. Establish Cialfo as the first and most preferred choice amongst the management and decision makers of the school. Collaboration with Product & Marketing: Build success stories and case studies that demonstrate the value of Cialfo’s solutions. Actively work with product to provide user insight, as well as provide early feedback for development and eventual adoption and iterations. About You Qualifications A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field. Experience Familiarity with SaaS, EdTech, or technology solutions for B2B clients. Experience in the high-school and / or higher education industry. 3-5 years of impactful experience in customer success, client experience, account management, or strategic consulting, with a demonstrated ability to manage and grow high-value client relationships. Proven expertise in driving revenue growth, successfully implementing strategies through new product development, innovative marketing initiatives, strategic branding efforts, and value-driven partnerships. Skills Consultative Approach: You understand client goals deeply and offer tailored solutions rather than generic products. You guide stakeholders through complex decision-making with patience and expertise. Attention to Detail: You anticipate client needs, ensuring even the smallest details are managed flawlessly. You deliver a tailored experience for each stakeholder, showcasing thorough preparation. Understanding of data and numbers: You are strong in strategic and analytical thinking with the ability to interpret data and use it for business growth. Efficient Communication: You have excellent communication and interpersonal abilities. Qualities Professional Presence: You are confident, poised, and articulate in all interactions with clients. You make a strong first impression and maintain high standards of presentation. Emotional Intelligence: You read reading and responding to subtle client cues, ensuring each interaction feels personalized. You exhibit empathy and a deep understanding of client concerns and needs. Discretion and Confidentiality: You manage sensitive client information with utmost professionalism and integrity. You build trust through consistent reliability and confidentiality in all communications. Relationship-Centric: You invest in building long-term, trust-based relationships, creating client loyalty. You position yourself as a partner and trusted advisor rather than just a service provider. Personal Ambition: You have a deep-rooted ambition that pushes you to consistently innovate and lead initiatives. You are hungry to grow and are self-driven in life. You Are a Notch Above If You Have An MBA in marketing and/or business administration. An understanding of high school counselling processes and challenges. Experience working closely with and / or reporting to C-Level executives. Show more Show less