Job Title: Customer Support Location: Onsite, Hyderabad About ZoTok.ai: At ZoTok.ai, we’re pioneering the future with our cutting-edge AI solutions that transform industries and solve real-world problems. Our team is passionate about leveraging technology to make a meaningful impact. We thrive on innovation, collaboration, and pushing the boundaries of what's possible. Job Overview: As a Customer Support Executive at Zotok.ai, you will be the first point of contact for our clients, guiding them through product implementations and addressing their queries with empathy and expertise. You will play a crucial role in ensuring customers are able to successfully use our products, from initial setup through ongoing support, and contribute to a smooth and positive customer experience. Key Responsibilities Customer Support: Provide timely and professional responses to customer inquiries via email, chat, and phone, resolving issues efficiently and effectively. Product Implementation: Lead the onboarding and implementation process for new customers, guiding them through product setup, customization, and training. Troubleshooting: Diagnose and resolve product issues, working closely with the technical team to escalate complex problems when necessary. Customer Training: Conduct live training sessions, create user guides, and develop other resources to help customers fully understand and utilize Zotok.ai’s products. Feedback Collection: Gather customer feedback on our products and services, identify areas of improvement, and communicate insights to the product development team. Customer Relationship Management: Build and maintain strong relationships with customers, proactively checking in to ensure they are getting the most out of our solutions. Documentation: Maintain detailed records of customer interactions, implementation progress, and support issues in our CRM system. Continuous Improvement: Stay updated on product changes and new features, and contribute to the development of support processes and resources to enhance the customer experience. Qualifications Bachelor’s degree in Business, IT, or a related field. Proven experience in a customer support or implementation role, preferably in a tech or SaaS company. Excellent communication and interpersonal skills, with a customer-first attitude. Strong problem-solving abilities and a knack for troubleshooting technical issues. Ability to explain complex concepts in a clear and concise manner. Experience with CRM and support ticketing systems. Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment. Familiarity with software implementation processes is a plus. Why ZoTok.ai? Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated. Balance your internship with your studies with flexible hours. How to Apply: If you're passionate about research and excited about the opportunity to work with cutting-edge AI technology, we’d love to hear from you. Please send your resume, a cover letter explaining why you’re the perfect fit for this role, and any relevant research samples to hr@zotok.ai Join us at ZoTok.ai and lead the charge in groundbreaking sales research that drives our success!

Job Title : Software Engineer - Backend Job Location : Hyderabad Experience Required : 3- 6 years Position Overview Are you a coding wizard with a passion for innovation and a knack for turning ideas into reality? ZoTok TradeTech is on the lookout for a Backend Developer to join our vibrant team in Hyderabad. At ZoTok, we don't just write code; we conjure up solutions that redefine the future of fintech. If you're ready to unleash your creativity and be part of something truly extraordinary, then read on! Roles & Responsibilities Collaborate with our team of visionaries to design and develop robust backend solutions that power our cuttingedge fintech products. Take ownership of building scalable, efficient APIs and services that drive seamless communication between our applications and databases. Embrace the freedom to innovate and experiment, contributing fresh ideas and creative solutions to propel our technology forward. Dive deep into complex technical challenges, using your expertise to troubleshoot issues, optimize performance, and ensure reliability. Foster a culture of collaboration and knowledge sharing, working closely with cross-functional teams to bring ideas to life and deliver exceptional results. Stay ahead of the curve by exploring emerging technologies and best practices, continuously expanding your skill set and driving innovation within the team. Skills And Competencies Strong proficiency in Node.js, Loopback, NestJs, RDBMS (MySQL), AWS, Lambda, ECS, Microservices, and related technologies. Proficiency in writing efficient and optimized code for high-performance and scalability. Experience in designing and implementing RESTful APIs and Microservices architecture. Understanding of software development principles such as SOLID, DRY, and KISS. Familiarity with cloud computing and experience with deploying applications on AWS. Experience in implementing and using containerization technologies like Docker. Understanding of database design and optimization principles. Ability to collaborate effectively with other developers, designers, and stakeholders. Strong analytical and problem-solving skills. Effective communication and documentation skills to clearly articulate technical concepts and ideas. Join us at ZoTok and be part of a team that celebrates diversity, fosters innovation, and empowers you to bring your best ideas to the table. If you're ready to embark on an exciting journey where every day brings new opportunities to make a difference, apply now and let's create something extraordinary together!

Job Title: Product Manager Company: Zotok.ai Location: Hyderabad About ZoTok.ai ZoTok.ai is India’s first AI-driven conversational commerce engine designed for seamless business operations on WhatsApp. We empower businesses to digitize their order-invoice-payment cycles without the need for expensive DMS, ensuring smooth operations and strong customer relationships. Role Description As a key player in the product development of India's first conversational commerce engine powered by GenAI, you will work closely with the founder and various stakeholders to drive product strategy, define roadmaps, and manage product lifecycles. Your primary responsibility will be to understand customer needs, outline product requirements, and introduce innovative solutions that align with business goals. This role is based on-site in Hyderabad. Key Responsibilities Product Strategy & Roadmap Development: Collaborate directly with the founder to shape and define the product vision and strategy. Develop and maintain product roadmaps that align with business goals and market demands. Stakeholder Collaboration: Partner with cross-functional teams (engineering, design, marketing, sales) to gather requirements, prioritize features, and ensure successful product delivery. Customer Insights: Conduct market research and collect customer feedback to understand user needs and pain points, utilizing these insights to drive product improvements and the development of new features. Documentation: Prepare comprehensive Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) to effectively communicate product specifications and business needs to the development team. Project Management: Manage the full product development cycle from concept to launch, ensuring timely delivery and high-quality outcomes. Track progress, adjust plans as needed, and ensure project goals are met. Performance Monitoring: Post-launch, analyze product performance metrics to identify areas for improvement and ensure the product meets both user expectations and business objectives. Innovation & Improvement: Continuously explore opportunities for product innovation and enhancement, with a focus on driving growth and improving user satisfaction. Product Development: Lead the entire product lifecycle for ZöTok’s AI-powered solutions, focusing on seamless integrations with ERP, CRM, and conversational AI platforms. Prototyping: Develop and iterate on product prototypes to visualize concepts, workflows, and user experiences prior to full-scale development. Qualifications Experience: At least 2 years of experience in product management within the B2B or B2C industry. Education: Bachelor's degree in Business Administration, Computer Science, Engineering, Product Management, or a related field from a tier-1 ,tier 2college. A Master's degree or an MBA in a related field would be an added advantage. Skills Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proven track record of collaborating effectively with cross-functional teams. Ability to manage multiple projects simultaneously. Familiarity with product management tools and methodologies. Mindset: Proactive and entrepreneurial, with a passion for building and scaling products. Location: Willing to work on-site in Hyderabad. Why Join Us? Innovative Product: Be part of a revolutionary AI-driven platform transforming business operations. Growth Opportunities: Gain experience in a fast-growing company with potential for career advancement. Collaborative Environment: Work with a supportive team dedicated to delivering impactful solutions. How To Apply Interested candidates are encouraged to send their resume and cover letter detailing their experience to hr@zotok.ai.

Company: Zono Tradetech Pvt Ltd Job title: Customer Success Associate Job location: Hyderabad About ZoTok.ai ZoTok.ai is India’s first AI-driven conversational commerce engine designed for seamless business operations on WhatsApp. We empower businesses to digitize their order-invoice-payment cycles without the need for expensive DMS, ensuring smooth operations and strong customer relationships. As a Customer Success Associate, you will play a pivotal role in driving revenue growth by acquiring new clients and nurturing existing relationships. You will be responsible for understanding the needs of potential customers, articulating the value proposition of our SaaS products, and closing deals to meet or exceed sales targets. This role requires a highly motivated individual with a proven track record in B2B sales, excellent communication skills, and a passion for technology. Roles & Responsibilities: Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software. Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders. Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems. Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results. Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently. Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction. Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client. Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly. Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey. Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software. Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation. Requirements More than 3 years' experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry. Bachelor's degree is mandatory (negotiable for candidates with relevant industry experience). Working experience in Distribution or Commerce industries is a plus. Strong understanding of Supply Chain Management concepts and processes. Excellent communication, relationship-building, and presentation skills. Ability to thrive in a fast-paced, customer-focused environment. Self-motivated with a proactive attitude and a passion for driving customer success. Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions. Why join us? you'll dive deep into the expansive industry of Supply Chain Management (SCM) within the Software-as-a-Service (SaaS) realm, specifically focusing on the sales port. Your expertise in SCM and SaaS will not only be honed but also expanded, as you contribute to revolutionizing the way businesses operate in this domain. Zotok is an unique product offering that occupies a niche market with tremendous demand, promising you an unparalleled sense of pride in what you do. Join us today and be a part of something truly extraordinary.