4268 Zendesk Jobs - Page 48

Dear Candidates, We have excellent opening for a Fintech company in Kurla, Mumbai for the position of Customer Support. Designation : Customer Support Executive/Sr Customer Support Lead Experience: 2–6 years Industry Preference: BFSI, NBFC or similar industry Key Responsibilities * Client Relationship Management: Build and nurture long-term, strategic relationships with clients, becoming their trusted advisor and primary point of contact. * Account Growth: Identify and pursue upsell and cross-sell opportunities to drive revenue growth and maximize client lifetime value. * Onboarding & Engagement: Lead clients through seamless onboarding and ensure continuous engagement with the product to pr...

Role Overview: As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. Youll provide timely and effective solutions, ensuring a positive Key responsibilities: * Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool * Walk customers/ Provide navigational support on self service portal * Place outbound calls to customers when required in line with Client / Company guidelines * Work productively whilst maintaining exceptional call/data q...

We’re looking for a strong individual contributor to join our team as a Product Support Reperesntative — a perfect stepping stone for anyone serious about building a career in Product Management . At our company, you’ll get hands-on experience working closely with customers and product teams, gaining valuable insights into how products are built, improved, and delivered. If you’re motivated, curious, and ready to dive in, this is the role for you! What You’ll Do Be the first point of contact for our customers via chat, email, and phone. Troubleshoot product queries with patience, empathy, and accuracy. Document and escalate technical issues to the product/tech team when needed. Collaborate w...

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention effort...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

At DevRev, we’re building the future of work with Computer – your AI teammate. Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps. Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work. How? Easy: it’s the only platform capable of… 1. Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data s...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Role Overview: You will be participating in building project strategy, roadmap planning, and final execution for the assigned operations. Additionally, you will be tracking business performance, analyzing existing daily operations, and enhancing processes to build a more robust eco-system. You will also be deep diving into operations to identify existing challenges and modify processes accordingly to resolve them. Managing internal and external stakeholders, creating dashboards to track productivity and KPIs, performing periodic quality checks, regular internal audits, and ensuring consistency across teams will be part of your responsibilities. Key Responsibilities: - Participate in building...

We’re Hiring: Customer Support Team Lead (Call & Chat Support) 📍 Location: Gurugram 🕒 Experience: 4–10 Years 💼 Employment Type: Full-time We are looking for a dynamic Customer Support Team Lead to manage and mentor our customer care call and chat support team while ensuring top-notch service delivery. The ideal candidate will have strong leadership skills, excellent problem-solving ability, and a passion for creating great customer experiences. 🔹 Key Responsibilities: Lead and manage a customer care team handling both calls and chat support Monitor daily operations, resolve escalations, and ensure SLA & quality compliance Track and improve performance metrics ( CSAT, TAT, FCR, NPS ) Conduct ...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsel...

Responsibilities: Provide support for NOC operations and network operations in a Linux environment. Provide technical systems support and perform regular maintenance activities. Respond and resolve support requests from end users in a timely manner within SLA. Document support procedures and operational workarounds. Collaborate with team members on projects and provide support where needed. Support non-production environments, deployments, and system deployment plans. Requirements: 0-3 years of experience in NOC operations, network operations, or relevant field. Strong knowledge of database concepts, Linux and SQL commands. Familiarity with monitoring and ticketing tools (Zendesk, Jira etc) ...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsel...

About You You're an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer championcommitted to delivering exceptional support and building customer trust at every step. What You Bring: 4+ years in te...

Job Title: Head of Customer Support Location: Naraina Vihar, New Delhi 110028 Employment Type: Full-Time, In-office About RoadCast RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We're looking for a Head of Customer Support to lead our support team, improve service processes, and ensure our clients get quick, effective solutions. Responsibilities: Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations tea...

About the Role: Ingram Micro touches 90% of the technology you use every day with our focus on Xvantage Platform. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. We are seeking a skilled and proactive Zendesk Developer to join our team. This hybrid role is ideal for someone who can both build and maintain custom Zendesk applications and workflows, while also providing Level 1 (L1) support to agents and end-users. You will play a key role in optimizing our customer support operations and ensuring a seamles...

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives cont...

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our Products: Biztalk360 Turbo360 Document360 “UK headquarters. Indian innovation. Global impact.” Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception. We are on track towards $30 million in annual revenue – and we're just getting started. Kovai.co is fueled by a tr...

As a Sales Commissions Analyst at MongoDB, you will play a key role in supporting the rapid growth of the company by administering and analyzing the Global Sales Incentive Plans. Your attention to detail, organizational skills, and excellent communication abilities will be crucial in this dynamic environment. This is an exciting opportunity to work with one of the fastest-growing companies in the Database Market and contribute to its success. **Responsibilities:** - Administer MongoDB's Global Sales Compensation Plan in Xactly Incent, ensuring timely distribution and tracking of plans - Collaborate with Sales Operations and Sales Finance to deploy annual compensation plans globally - Identif...

ob Description Customer Support Lead About Us: Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients with cutting-edge accounting solutions, propelling them toward excellence. Enkel is a Canadian company with offices in Canada and India, specializing in Financial Operations solutions with a strong focus on finance, accounting, and operational efficiency. Our core team brings expertise from the finance, outsourcing, and corporate sector...

Responsibilities: Provide support for NOC operations and network operations in a Linux environment. Provide technical systems support and perform regular maintenance activities. Respond and resolve support requests from end users in a timely manner within SLA. Document support procedures and operational workarounds. Collaborate with team members on projects and provide support where needed. Support non-production environments, deployments, and system deployment plans. Requirements: 0-3 years of experience in NOC operations, network operations, or relevant field. Strong knowledge of database concepts, Linux and SQL commands. Familiarity with monitoring and ticketing tools (Zendesk, Jira etc) ...

Role Description Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to...

Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to existing documen...

Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to existing documen...

The youngest of all of the ILM studios, the Mumbai studio leverages the expertise and technological know-how developed over 40 years at Industrial Light & Magic combined with the top artists and technicians in the region. Knowledge and culture flow freely between the company’s five studios and the global team shares tools and workflow allowing for seamless teamwork on all joint projects. As we grow ILM Mumbai, we are seeking a System Department Coordinator to join the team and be a part of this exciting opportunity. The System Department Coordinator is responsible for providing administrative assistance to the Leadership members of the Systems teams and the Systems IT and MSE Departments. Co...