Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o Perks and Benefits: Medical Insurance Organizational funded training and certificates

Job Description – Customer Support Manager About Us: Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients with cutting-edge accounting solutions, propelling them toward excellence. Enkel is a Canadian company with offices in Canada and India, specializing in Financial Operations solutions with a strong focus on finance, accounting, and operational efficiency. Our core team brings expertise from the finance, outsourcing, and corporate sectors, driving results for clients across diverse industries. At Enkel, we are growing fast. We embrace continuous learning, aiming not just to meet industry standards but to redefine them. Fueled by a passion for exceeding client expectations, we navigate the dynamic business landscape with agility and innovation, ensuring a harmonious blend of professional achievement and personal well-being. Join our journey to shape the future of accounting services by visiting our website. Role: Customer Support Manager Role and Responsibilities: ● Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. ● Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. ● Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. ● Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. ● Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. ● Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and offer solutions to enhance their experience. ● Collect, analyze, and leverage client feedback to drive product and service improvements, contributing to a culture of continuous enhancement. ● Ensure clients are maximizing the value from Enkel’s accounting services by conducting regular training and sharing best practices. Expectations: ● Achieve and maintain a 95% client satisfaction rate through proactive communication, relationship management, and timely resolution of escalated issues. ● Ensure smooth and timely onboarding processes for all new clients, integrating them seamlessly with Enkel's cloud-based accounting services. ● Foster a client-centric culture within the team, ensuring that team members are equipped to handle complex and high-priority client inquiries. ● Deliver consistent and comprehensive reporting on customer support KPIs, identifying trends, opportunities, and areas for improvement to elevate client experiences. ● Proactively drive initiatives to reduce client churn and identify opportunities for upselling or cross-selling Enkel’s services. Required Skills and Experience: ● 5+ years of experience in customer support, client management, or account management roles, preferably within financial services, SaaS, or BPO industries. ● Experience in using CRM systems and customer support tools (such as Salesforce, HubSpot, or similar platforms) to track and manage client interactions. ● Proven ability to work cross-functionally with sales, product, and operations teams to drive client support initiatives. ● A background in finance, accounting, bookkeeping will be highly valued. ● Demonstrated leadership experience , with a proven ability to guide, motivate, and manage high-performing teams in a customer-facing environment. ● Exceptional interpersonal and communication skills, both verbal and written, with the ability to present complex financial and technical information in a simple, client-friendly manner. ● Strong problem-solving abilities, with a proven track record in resolving escalated client issues and ensuring long-term client satisfaction. ● Excellent relationship-building skills , with experience in maintaining and growing client relationships at all levels. ● Data-driven mindset , with the ability to use customer support metrics and KPIs to drive performance improvements and decision-making. Preferred Qualifications: ● Experience working with SaaS platforms or cloud-based solutions is a plus. ● Bachelor’s degree in business, finance, or a related field; MBA or advanced certifications in customer support or client management are a plus. Perks and Benefits: ● Comprehensive health and wellness benefits. ● Company-funded training and certifications to support your ongoing professional development. ● Collaborative and innovative company culture, with opportunities for growth and advancement. Join Enkel and be at the forefront of a transformative journey, where not just the team but each individual contributes to shaping the future of accounting services. Experience growth, leadership, and unparalleled support in an environment that thrives on innovation and excellence. Are you ready to make history with us? Apply now! Show more Show less

Job Description – Team Lead (Bookkeeping) About Us: Enkel is disrupting the delivery of accounting services through the use of transformational cloud-based accounting technology. Today, we provide managed accounting and reporting services to over 300 Canadian businesses and not-for-profit organizations. We are committed to helping our clients build better organizations by providing them with quality, tech-enabled accounting services. Clients have appreciated our focus on customer satisfaction, disciplined process, and technological capabilities demonstrated for more than 7+ years now. Enkel is a Canadian company with offices in Canada and India. Enkel’s core team comes from the Finance, Outsourcing and Corporate world. We are growing fast, we embrace continuous learning, aiming not just to meet industry standards but to redefine them. Fuelled by a passion for exceeding client expectations, we navigate the dynamic business landscape with agility and innovation, ensuring a harmonious blend of professional achievement and personal well-being. We are looking for energetic and driven accounting professionals who work well in a dynamic team environment. If you are self-driven, able to work independently as well as part of a team, and love setting high quality and service standards for international customers, this would be a great opportunity for you. Join our journey to shape the future of accounting services by visiting our website www.enkel.ca. Designation : Team Lead Relevant Industry Experience: 7 to 8 years Working Model : Work from Office Roles and Responsibilities: o Oversight of a team of Associates/ Senior Associates / Associate Team Leads who perform day-to-day bookkeeping tasks for Canadian clients o Monitor work allocation to meet deadlines using Enkel’s practice management system. o Review month-end financial statement package prepared by Associates / Sr. Associates for accuracy and completeness. Identify exceptions and outliers in data and provide descriptions and follow-up on issues o Ensure no slippage in deadlines/milestones for business-critical deliverables o Maintain proactive communication on delivery schedule and ensure work is done as per the allocated budget o Work closely with the Canadian team to understand specific client requirements and deliverables o Planning the work for resources as per the budget allocation and monthly delivery schedule and proactive tracking of the plan o Provide training to Associates, complete monthly performance reviews, and assist with the recruiting process as and when required o Client escalation management and ensuring team does RCA on any raised issue and prepare a learning and improvement plan o Review payroll and sales tax-related data entry for accuracy Required Skills: o Minimum 4 years of experience in R2R (Record to Report)/End to end bookkeeping area o Worked on multi-client environment having experience in handling a team of 3-5 resources o Proficiency in accounting software such as QuickBooks Online (and/or) Xero as well as efficiency tools such as Dext o Demonstrated ability to perform processes in an organized, systematic order o Passionate about technology and comfortable learning new systems o Excellent computer skills with experience in MS Office Suite and Google Documents o Proven successful track record in meeting tight deadlines o Excellent English communication skills, both verbal and written o Experience working in a service business with both onshore and offshore teams. Educational Qualifications College degree in accounting (B.Com, M.Com) or MBA Finance Perks and Benefits: · Medical Insurance · Organizational funded training and certificates Show more Show less

Designation : Team Lead Shift Hours : 10 AM to 6 PM WFO Working Mode - Work from Office at Noida, Sector 142 Experience: 7 Years+ for Team lead Roles and responsibilities: Prepare and analyze month-end financial statements, including the balance sheet and P&L. Business processes and accounts payable related data-entry and processing cyclic vendor payments Prepare payroll related journal entries and month-end journal entries for prepaid accruals and re-classes Prepare bank and GL reconciliations. Process and prepare sales tax returns for Canadian clients. Periodic analysis of general ledger accounts and various monthly, quarterly, and fiscal financial reporting Educational Qualifications : Any Graduate or Post Graduate in Commerce/Finance. Certification in QBO or Xero preferred Required Skills: Experience in a related position with strong accounting knowledge Team handling experience is a must Accounting and bookkeeping with experience on R2R (Record to Report) Proficiency in accounting software such as Quickbooks Online and Xero, as well as efficiency tools such as Expensify and Dext, or proficiency in any financial accounting tool Demonstrated ability to follow processes with the discipline to achieve, efficiency and accuracy Excellent computer skills with experience in MS Office Suite and Google Documents Excellent English communication skills, both verbal and written Perks and Benefits: Medical insurance Organizational funded training and certificates

The role of Bookkeeper at Enkel in Noida is a full-time on-site position that involves managing financial statements, bookkeeping, utilizing accounting software, handling finance-related duties, and journal entries. The ideal candidate must have experience in bookkeeping, financial statements, and journal entries. Proficiency in using accounting software such as QBO & Xero is a must. Experience in international accounting (North American/Canadian) and outsourcing clients is also required. A solid understanding of finance principles, attention to detail, strong organizational skills, and a relevant certification or degree in Accounting or Finance are necessary qualifications. The candidate should be able to work collaboratively in a team setting, possess excellent communication skills, and have strong problem-solving abilities.,