Shared Services Lead

About Us:

Enkel is disrupting the delivery of accounting services through the use of transformational cloud-based accounting technology. Today, we provide managed accounting and reporting services to over 300 Canadian businesses and not-for-profit organizations.

We are committed to helping our clients build better organizations by providing them with quality, tech-enabled accounting services. Clients have appreciated our focus on customer satisfaction, disciplined process, and technological capabilities demonstrated for more than 7+ years now.

Enkel is a Canadian company with offices in Canada and India. Enkels core team comes from the Finance, Outsourcing and Corporate world. We are growing fast, we embrace continuous learning, aiming not just to meet industry standards but to redefine them. Fuelled by a passion for exceeding client expectations, we navigate the dynamic business landscape with agility and innovation, ensuring a harmonious blend of professional achievement and personal well-being. 

www.enkel.ca.

Designation:

Relevant Industry Experience:

Working Model

Flexi Hours:

Role and Responsibilities:

• Handle escalation related to support tickets
• Managing workload and delivery schedule for the junior admin resources
• Ensuring following activities are done accurately and within SLA by the team
• Manage client and team member accounts and access on various cloud services and tools such as QBO, Xero, Dext, Plooto, Hubdoc, Expensify, G Suite, Karbon etc.
• Coordinate with support teams to resolve issues for the above as required
• Provide Onboarding and enrollment support to new team members and Customers
• Communicate changes and updates for tools to team members
• Data extraction (time sheet data, project billing data etc.) from various tools for Weekly/Monthly Reporting
• Monitoring admin mailbox and perform necessary action
• Create and maintain process documentation and checklists
• Participate in client kick-off calls, take handover of the client's existing technology stack
• lead and mentor the admin team, resources, and identify these training needs and managers' utilisation.
• Prepare and share the penode dashboard, status reports, and track deliverables
• Provide technical leadership and issue resolution

Educational Qualification:

• Post Graduate / MBA - Any Specialization

Required Skills:

• Very strong written & communication skills, works well with a team, good with tight & strict deadlines and easily adjusts to shifting priorities
• Advanced skills in Microsoft Excel and Google Sheets spreadsheet software including the use of complex formulas such as VLookup, Charting, simple macros, etc.
• Strong Process orientation
• Min 2 years of experience as Team Lead.

Perks and Benefits:

• Medical Insurance
• Organizational funded training and certificates