Zendesk Developer/Administrator

About the Role:

Ingram Micro touches 90% of the technology you use every day with our focus on Xvantage Platform. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.We are seeking a skilled and proactive

Zendesk Developer

to join our team. This hybrid role is ideal for someone who can both build and maintain custom Zendesk applications and workflows, while also providing Level 1 (L1) support to agents and end-users. You will play a key role in optimizing our customer support operations and ensuring a seamless experience for both agents and customers.

Key Responsibilities:

Zendesk Development:

• Design, develop, and maintain custom Zendesk apps and integrations using Zendesk Apps Framework (ZAF), APIs, and web technologies (JavaScript, HTML, CSS).
• Customize Zendesk workflows, triggers, automations, macros, and views to align with business needs.
• Integrate Zendesk with third-party systems (e.g., CRMs, internal tools) via REST APIs and middleware platforms.
• Collaborate with stakeholders to gather requirements and translate them into scalable Zendesk solutions.
• Monitor and optimize performance of custom apps and integrations.
• Provide L1 support for Zendesk-related issues, including user access, ticket routing, and basic troubleshooting.
• Support agents with day-to-day Zendesk usage, answering questions and resolving issues promptly.
• Create and maintain documentation for Zendesk configurations, processes, and best practices.
  

Qualifications:

Required:

• 2+ years of experience with Zendesk as a developer and/or administrator.
• Proficiency in JavaScript, HTML, and CSS.
• Experience with Zendesk APIs and webhooks.
• Strong understanding of Zendesk Support, Guide, and Explore.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
  

Preferred:

• Experience with middleware platforms (e.g., Zapier, Workato, Tray.io).
• Familiarity with Agile methodologies and ticketing systems.
• Zendesk certifications (Admin, Developer) are a plus.
  

What We Offer:

• Competitive salary and benefits.
• Flexible work environment.
• Opportunities for professional growth and certification.
• A collaborative and supportive team culture.