About The Role The L1 TSE candidate comes with a successful track record of using strong technical expertise in the cybersecurity domain of a fast-paced, enterprise SaaS company to provide world class, 24 x 7 globally available product support. Although relatively early in their career, with 2+ years relevant experience, they must have already shown the ability to effectively communicate with security professionals (e.g., SOC Analysts and management) and earn both industry and team-leading results for support case intake, along with response, update, and resolution SLA attainment. They should be passionate about helping customers in their time of need by going above and beyond in their craft. This means detailed, timely, context-based responses to questions and reported issues that are tracked closely until full resolution and satisfaction is acknowledged by the customer. They should also be adept at evaluating top themes across assigned tickets to help prioritize fixes with the biggest impact to decrease ticket load and improve CX across our client base What you’ll do: Responsible for providing first line support response to customers in accordance with quarterly timeliness and quality targets as defined by your manager, including: 95+% ≥90% SLA Attainment ≥90% SLO Attainment <25% ENG escalation Support CSAT Rating 1st Response Time Resolution Time Case Deflection Understand, troubleshoot, analyze and resolve product issues reported by the customer with a level of urgency, communication clarity, and transparency that turns escalations into positive experiences Support the sales team and CSMs with break-fix-related activities that require product expertise and knowledge Prioritize and accurately document the nature of the reported problem in case management systems (e.g., SFDC) to ensure efficient troubleshooting and tracking Provide case status and next steps to the customer through customer-verified closure according to our defined support offering and associated SLA’s Schedule live customer calls as necessary to address case issues, concerns, and ensure all commitments are met Provide possible workarounds to issues to ensure customer success in situations where a full fix is not tenable as a near-term option Track issues that tie to enhancement requests from customers and ensure a proper handoff to the CSM and Product teams for ensuing investigation and decisioning Knowing when to escalate issues to L2 Support and working with that team on the escalation until the issue is resolved Logging and managing all inbound/outbound interactions via the Salesforce CRM with customers in support cases, email, and phone Always provide an outstanding customer experience while being the customer’s advocate through the lifecycle of their support case Communicate effectively in writing and verbally with all levels of the organization both internally and externally Contribute to Knowledge Base Articles and User Guides based on support issues Must have 2+ years experience in a fast-paced, enterprise product support environment Basic understanding of, and prior experience successfully troubleshooting, issues involving email security fundamentals (i.e., DNS settings, MX Records, DMARC/DKIM) Functional understanding of supporting multiple SaaS security products requiring interactions with enterprise security professionals (e.g., SOC analysts and managers) Previous experience providing both phone and email support to highest degree of customer satisfaction, with benchmark-beating response, update, and resolution SLA’s Strong technical troubleshooting skills that enable independent issue investigation and effective, efficient collaboration with L2 Support when necessary (e.g., bug fixes and enhancements) Experience with Internet and networking technologies and products Strong written and spoken communication skills Strong ability to collaborate, coordinate and escalate issues within a team of product support professionals Soft skills oriented towards driving customer success Strong analytical and organizational skills Advanced knowledge of case management systems and CRM’s Show more Show less

The Opportunity Abnormal Security is revolutionizing cybersecurity by leveraging AI-native technologies to combat modern cyber threats. We’re building a team of top-tier engineers who are excited to use Generative AI tools like Cursor, GitHub Copilot, and Claude to redefine how software is built—faster, smarter, and more efficient.We are seeking a highly skilled Software Engineer II to help shape the future of AI-powered application development. If you’re passionate about cutting-edge technology, scalable systems, and solving real-world challenges, this is your opportunity. What You’ll Do As a Software Engineer II As part of our engineering team, you will: Leverage AI-Augmented Development – Use Cursor, Copilot, and other AI tools to enhance productivity, optimize workflows, and automate repetitive tasks. Develop Data-Driven Applications – Build consumer-grade interfaces and APIs that power our advanced behavioral AI insights. Combat Modern Cyber Threats – Design and deploy secure, scalable systems that detect and prevent sophisticated cyberattacks. Collaborate with Fortune 500 Enterprises – Work with customers and security teams to rapidly iterate and deliver impactful solutions. Build at Scale – Design backend services and cloud architectures that support billions of security events across enterprises worldwide. Technical Requirements We’re looking for engineers who have: 3+ years of professional experience in software development. Backend development experience with Python, TypeScript, or Go. Familiarity with AI development tools such as Cursor, GitHub Copilot, or Claude. Experience / passion in building scalable, enterprise-grade applications. Knowledge of cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). Strong fundamentals in computer science, data structures, and performance optimization. Why Abnormal Security? Work on AI-native Security Solutions – Build real-world AI-powered applications that protect enterprises from evolving cyber threats. Leverage AI to Accelerate Development – We encourage AI-assisted coding to enhance creativity, eliminate grunt work, and boost engineering velocity. Solve Complex Challenges at Scale – Work on high-volume, distributed systems processing billions of security signals. Join a High-Caliber Team – Collaborate with industry-leading engineers, AI researchers, and security experts. Impact Fortune 500 Enterprises – Build solutions that secure the world’s largest companies from sophisticated cyber attacks. Ready to be part of AI transformation at Abnormal Security? Apply Now! Once you apply, you’ll be invited to our AI-Augmented Development Challenge , where you’ll gain hands-on experience with AI-powered tools like Cursor and Copilot to build real-world application features. This challenge is a take-home assignment, requiring 2-4 hours of work to be completed within one week - apply when you’re ready! Show more Show less

The Opportunity Abnormal Security is revolutionizing cybersecurity by leveraging AI-native technologies to combat modern cyber threats. We’re building a team of top-tier engineers who are excited to use Generative AI tools like Cursor, GitHub Copilot, and Claude to redefine how software is built—faster, smarter, and more efficient. We are seeking a highly skilled Software Engineer II to help shape the future of AI-powered application development. If you’re passionate about cutting-edge technology, scalable systems, and solving real-world challenges, this is your opportunity. What You’ll Do As a Software Engineer II As part of our engineering team, you will: Leverage AI-Augmented Development – Use Cursor, Copilot, and other AI tools to enhance productivity, optimize workflows, and automate repetitive tasks. Develop Data-Driven Applications – Build consumer-grade interfaces and APIs that power our advanced behavioral AI insights. Combat Modern Cyber Threats – Design and deploy secure, scalable systems that detect and prevent sophisticated cyberattacks. Collaborate with Fortune 500 Enterprises – Work with customers and security teams to rapidly iterate and deliver impactful solutions. Build at Scale – Design backend services and cloud architectures that support billions of security events across enterprises worldwide. Technical Requirements We’re looking for engineers who have: 4+ years of professional experience working on data-intensive applications and distributed systems. This is not a Data Engineering role. Backend development experience with Python, Go. Familiarity with AI development tools such as Cursor, GitHub Copilot, or Claude. Experience / passion in building scalable, enterprise-grade applications. Depth in at least one key area of the data platform tech stack - batch processing, streaming systems, data orchestration, data infrastructure. Knowledge of cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). Strong fundamentals in computer science, data structures, and performance optimization. Nice to Haves Prior experience in up-leveling the use of Spark (or similar frameworks) in a tech startup to support their growth and scale. Prior experience with Databricks. Experience working in platform or similar teams serving global stakeholders. Why Abnormal Security? Work on AI-native Security Solutions – Build real-world AI-powered applications that protect enterprises from evolving cyber threats. Leverage AI to Accelerate Development – We encourage AI-assisted coding to enhance creativity, eliminate grunt work, and boost engineering velocity. Solve Complex Challenges at Scale – Work on high-volume, distributed systems processing billions of security signals. Join a High-Caliber Team – Collaborate with industry-leading engineers, AI researchers, and security experts. Impact Fortune 500 Enterprises – Build solutions that secure the world’s largest companies from sophisticated cyber attacks. Ready to be part of AI transformation at Abnormal Security? Apply Now! Once you apply, you’ll be invited to our AI-Augmented Development Challenge , where you’ll gain hands-on experience with AI-powered tools like Cursor and Copilot to build real-world application features. This challenge is a take-home assignment, requiring 2-4 hours of work to be completed within one week - apply when you’re ready! Show more Show less

The Opportunity Abnormal Security is revolutionizing cybersecurity by leveraging AI-native technologies to combat modern cyber threats. We’re building a team of top-tier engineers who are excited to use Generative AI tools like Cursor, GitHub Copilot, and Claude to redefine how software is built—faster, smarter, and more efficient. We are seeking a highly skilled Software Engineer II to help shape the future of AI-powered application development. If you’re passionate about cutting-edge technology, scalable systems, and solving real-world challenges, this is your opportunity. What You’ll Do As a Software Engineer II As part of our engineering team, you will: Leverage AI-Augmented Development – Use Cursor, Copilot, and other AI tools to enhance productivity, optimize workflows, and automate repetitive tasks. Develop Data-Driven Applications – Build consumer-grade interfaces and APIs that power our advanced behavioral AI insights. Combat Modern Cyber Threats – Design and deploy secure, scalable systems that detect and prevent sophisticated cyberattacks. Collaborate with Fortune 500 Enterprises – Work with customers and security teams to rapidly iterate and deliver impactful solutions. Build at Scale – Design backend services and cloud architectures that support billions of security events across enterprises worldwide. Technical Requirements We’re looking for engineers who have: 3+ years of professional experience in software development. Backend development experience with Python, TypeScript, or Go. Proficiency in frontend frameworks – React, Angular, or Vue. Familiarity with AI development tools such as Cursor, GitHub Copilot, or Claude. Experience / passion in building scalable, enterprise-grade applications. Knowledge of cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). Strong fundamentals in computer science, data structures, and performance optimization. Why Abnormal Security? Work on AI-native Security Solutions – Build real-world AI-powered applications that protect enterprises from evolving cyber threats. Leverage AI to Accelerate Development – We encourage AI-assisted coding to enhance creativity, eliminate grunt work, and boost engineering velocity. Solve Complex Challenges at Scale – Work on high-volume, distributed systems processing billions of security signals. Join a High-Caliber Team – Collaborate with industry-leading engineers, AI researchers, and security experts. Impact Fortune 500 Enterprises – Build solutions that secure the world’s largest companies from sophisticated cyber attacks. Ready to be part of AI transformation at Abnormal Security? Apply Now! Once you apply, you’ll be invited to our AI-Augmented Development Challenge , where you’ll gain hands-on experience with AI-powered tools like Cursor and Copilot to build real-world application features. This challenge is a take-home assignment, requiring 2-4 hours of work to be completed within one week - apply when you’re ready! Show more Show less

Hybrid - Bangalore, India Full-time About You You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step. What You Bring: 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms. Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom. Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence. A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes. Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus. In This Role, You Will: Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and Saas Security. Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations. Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust. Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation. Support seamless customer onboarding and engagement by working alongside Customer Success Managers. Create and maintain internal and external knowledge base content to improve case deflection and empower customers. Identify patterns in support interactions to flag recurring pain points and drive product improvements. #LI-UC1 Export Compliance Notice: This position involves access to technology that is subject to the U.S. Export Administration Regulations (EAR). As a result, candidates offered employment must be eligible to access controlled technology under U.S. export control laws. Employment in this position is conditioned on the availability of government authorization. The Company may delay commencement of employment, rescind an offer of employment, terminate employment, as Company deems appropriate, in order to ensure compliance with applicable government access control restrictions. As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy . About Abnormal AI We're one of the world's fastest growing cybersecurity companies, on a mission to protect the modern workplace from the most pressing threats. Our AI-native technology was built from the ground up to tackle forward-looking security challenges, and our team works with bleeding-edge technology to keep our customers and their people safe as attacks grow ever more sophisticated. Our team is what makes us successful, which is why we're committed to a culture of learning, ownership, and high performance, where you'll have the opportunity to accelerate your growth and unlock excellence with the support of talented colleagues. Our Benefits Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent: Competitive Compensation We pay competitively to attract, reward, and retain top talent in the market Equity is an important part of our total comp strategy When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly. Flexible PTO All regular salaried team members enjoy flexible PTO. We want team members to grow with us, and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 paid holidays every year. Generous Healthcare Coverage for You and Your Family Taking care of our team goes beyond the office. In the US, we cover 100% of employee health care premium costs, and up to 100% for dependents, depending on the plan. Internationally, we offer similarly generous coverage, customized to each country in which we operate. Fully Distributed Workforce Operating as a globally-distributed, majority remote company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events. As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know! Our Interview Process We value transparency at Abnormal, and our interview process is no exception. Inclusion Matters Abnormal is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. Privacy Policy Learn more about Abnormal's Privacy Policy Recruiting Imposter Alert We have been made aware that there are potential scammers posing as Abnormal AI recruiters. Please ensure that any communication you have with our recruitment team comes from an official Abnormal email domain. Your safety and privacy are important to us, and we will never request sensitive personal information outside of our secure application process. Thank you for helping us maintain a secure and trustworthy application experience. Should you encounter what you believe to be a scamming attempt at any time in your recruiting process, please let us know at security@abnormalsecurity.com

About The Role Abnormal AI is seeking a IT Manager for APAC to enhance our IT team. As a rapidly expanding cybersecurity firm, our focus is on scaling technology support processes while ensuring a secure environment that optimally balances superior security practices with user experience and productivity. In this pivotal role, you will manage our IT support team in India, driving efficiency in technical issue resolution and maintaining our high standards of customer service. You will leverage trend analysis and data-driven dashboards to monitor performance metrics, enabling informed decision-making that enhances user support and satisfaction in a remote work setting. Key Responsibilities Trend Analysis & Dashboard Development: Utilize data-driven dashboards to analyze support trends, identify patterns, and report insights that inform service improvements and strategic decisions. Team Leadership: Lead and motivate a remote technical support team, fostering a culture of excellence and accountability while ensuring effective use of tools like ServiceNow, Google Workspaces, MacOS, Windows, JAMF, Intune, Slack, and Zoom. Process Optimization: Drive continuous improvement by analyzing current processes and implementing optimized workflows that enhance efficiency and support quality. KPI Definition & Monitoring: Define, implement, and track key performance indicators (KPIs) to measure the effectiveness, efficiency, and satisfaction of end-user services, continuously identifying areas for enhancement and corrective actions. Cross-Functional Collaboration: Work closely with IT engineering, Security, and HR to ensure seamless delivery of solutions that support the entire employee lifecycle, from onboarding to offboarding. Vendor Management: Manage relationships and contracts with vendors related to end-user support tools and services, ensuring alignment with organizational goals. Forecasting & Resource Management: Oversee computer inventory management, including resource allocation and procurement, while forecasting hardware and software expenditures based on current and future needs. Who You Are Strong communicator with excellent documentation and reporting skills. Collaborative team player capable of motivating and developing a diverse team. Results-oriented, adaptable, and thrives in a fast-paced environment. Intellectually curious and committed to continuous improvement, always seeking to enhance service quality through innovative solutions. Must Haves 7+ years of experience in IT support or end-user services. Bachelor’s degree in Computer Engineering, Information Technology, Business Administration, or a related field. Proven experience in a global and remote-first work environment. Nice to Have ITIL Certification. Familiarity with hardware as a service (HaaS) partnerships. Experience with Apple Business Manager and Automated Device Enrollment. Join us at Abnormal AI to make a meaningful impact on our user support processes and contribute to our mission of delivering exceptional cybersecurity solutions! Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

The Opportunity Abnormal AI is revolutionizing cybersecurity by leveraging AI-native technologies to combat modern cyber threats. We’re building a team of top-tier engineers who are excited to use Generative AI tools like Cursor, GitHub Copilot, and Claude to redefine how software is built—faster, smarter, and more efficient. We are seeking a highly skilled Software Engineer II to help shape the future of AI-powered application development. If you’re passionate about cutting-edge technology, scalable systems, and solving real-world challenges, this is your opportunity. What You’ll Do as a Software Engineer II As part of our engineering team, you will: ✅ Leverage AI-powered Development – Use Cursor, Copilot, and other AI tools to enhance productivity, optimize workflows, and automate repetitive tasks. ✅ Develop Data-Driven Applications – Build consumer-grade interfaces and APIs that power our advanced behavioral AI insights. ✅ Combat Modern Cyber Threats – Design and deploy secure, scalable systems that detect and prevent sophisticated cyberattacks. ✅ Collaborate with Fortune 500 Enterprises – Work with customers and security teams to rapidly iterate and deliver impactful solutions. ✅ Build at Scale – Design backend services and cloud architectures that support billions of security events across enterprises worldwide. Technical Requirements We’re looking for engineers who have: 🔹 3+ years of professional experience in software development. 🔹 Backend development experience with Python, TypeScript, or Go. 🔹 Proficiency in frontend frameworks – React, Angular, or Vue. 🔹 Familiarity with AI development tools such as Cursor, GitHub Copilot, or Claude. 🔹 Experience / passion in building scalable, enterprise-grade applications. 🔹 Knowledge of cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). 🔹 Strong fundamentals in computer science, data structures, and performance optimization. Why Abnormal AI? 🔹 Work on AI-native Security Solutions – Build real-world AI-powered applications that protect enterprises from evolving cyber threats. 🔹 Leverage AI to Accelerate Development – We encourage AI-assisted coding to enhance creativity, eliminate grunt work, and boost engineering velocity. 🔹 Solve Complex Challenges at Scale – Work on high-volume, distributed systems processing billions of security signals. 🔹 Join a High-Caliber Team – Collaborate with industry-leading engineers, AI researchers, and security experts. 🔹 Impact Fortune 500 Enterprises – Build solutions that secure the world’s largest companies from sophisticated cyber attacks. 🚀 Ready to be part of AI transformation at Abnormal AI? Apply Now! Once you apply, you’ll be invited to our AI-powered Development Challenge, where you’ll gain hands-on experience with AI-powered tools like Cursor and Copilot to build real-world application features. This challenge is a take-home assignment, requiring 2-4 hours of work to be completed within one week - apply when you’re ready! Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .