Gurugram, Haryana, India
Not disclosed
On-site
Full Time
Key Responsibilities: Doing Meetings with the prospects for franchise and closing the franchise deal. Identify, qualify, and onboard prospective franchisees in targeted markets. Develop and manage a pipeline of qualified franchise leads through cold outreach, inbound inquiries, broker relationships, and industry networking. Guide candidates through the full franchise discovery process, including application, due diligence, financial review, Discovery Days, and agreement execution. Collaborate with the marketing team to create and execute franchise recruitment campaigns. Represent the brand at franchise expos, trade shows, and other industry events. Work with legal, finance, and operations teams to ensure smooth onboarding and compliance. Achieve monthly, quarterly, and annual franchise sales goals. Maintain accurate and up-to-date records of all sales activities in the CRM system. Qualifications: Bachelor’s degree in Business, Marketing, or related field (MBA a plus) Minimum 3–5 years of experience in franchise sales or business development. Strong understanding of the franchise model. Exceptional communication, negotiation, and presentation skills. Proven ability to close high-value deals and meet aggressive sales targets. Self-motivated, organized, and able to work independently. Willingness to travel as needed (up to 75%). Show more Show less
Delhi, India
None Not disclosed
On-site
Full Time
Job Summary: As the Manager ( Instrumentation & Electricals), you will be responsible for overseeing various aspects of Instrumentation and Electrical aspects of projects, ensuring their successful planning, engineering, execution, testing, commissioning and completion with final hand over to client. Key Responsibilities: Proficient in instrumentation electrical panels design finalization and installation, with an understanding of electrical motors Extensive knowledge and experience with Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), and Supervisory Control and Data Acquisition (SCADA) systems for process plant Familiarity with different type and category of conventional and latest field instruments e.g., RTD (Resistance Temperature Detector), thermocouple, and transmitter technologies. Ability to perform load calculations and design electrical systems, including the selection of motors, protection devices, relays, cables, and earthing systems. Lead project planning and implementation efforts, ensuring projects are completed within budget and schedule constraints with saety and quality compliance Develop and maintain connect with vendors and suppliers, negotiating contracts and ensuring quality standards are met. Provide supervision and guidance during site work activities, ensuring compliance with safety regulations and project specifications. Skills & Qualifications: Bachelor's degree in Electrical/Instrumentation Engineering, or a related field. Proficient in using MS-Office, AutoCAD and planning software e.g.., MS-Projects , Prima vera. Strong understanding of electrical systems design principles and practices. Proficiency in project management and implementation. Excellent communication and interpersonal skills. Willingness to Travel as and when required.Self-motivated, team worker with leadership quality as well as problem solving attitude
Delhi, India
None Not disclosed
On-site
Full Time
Job Summary: As the Manager ( Instrumentation & Electricals), you will be responsible for overseeing various aspects of Instrumentation and Electrical aspects of projects, ensuring their successful planning, engineering, execution, testing, commissioning and completion with final hand over to client. Key Responsibilities: Proficient in instrumentation electrical panels design finalization and installation, with an understanding of electrical motors Extensive knowledge and experience with Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), and Supervisory Control and Data Acquisition (SCADA) systems for process plant Familiarity with different type and category of conventional and latest field instruments e.g., RTD (Resistance Temperature Detector), thermocouple, and transmitter technologies. Ability to perform load calculations and design electrical systems, including the selection of motors, protection devices, relays, cables, and earthing systems. Lead project planning and implementation efforts, ensuring projects are completed within budget and schedule constraints with saety and quality compliance Develop and maintain connect with vendors and suppliers, negotiating contracts and ensuring quality standards are met. Provide supervision and guidance during site work activities, ensuring compliance with safety regulations and project specifications. Skills & Qualifications: Bachelor's degree in Electrical/Instrumentation Engineering, or a related field. Proficient in using MS-Office, AutoCAD and planning software e.g.., MS-Projects , Prima vera. Strong understanding of electrical systems design principles and practices. Proficiency in project management and implementation. Excellent communication and interpersonal skills. Willingness to Travel as and when required.Self-motivated, team worker with leadership quality as well as problem solving attitude
Delhi, India
None Not disclosed
On-site
Full Time
Job Summary: This role demands a proactive, self-driven person who understands business dynamics. Someone who is already from the industry doing business generation. Key Responsibilities: Market Hunting & Pipeline Building Aggressively generate new business through networking and personal contacts. Scale revenue streams. Sales Strategy & Execution Pitch services and solutions confidently to brand heads/marketing teams. Develop proposals, presentations, and tailored decks to close deals effectively. Negotiate contracts, pricing, and terms to drive win-win outcomes. Client Relationship Management Build and nurture long-term client relationships with strategic accounts. Act as the primary point of contact for key clients. Core Skills & Competencies: High-impact communication & negotiation Solution-oriented mindset with a consultative sales approach Strong market knowledge & business acumen Relentless pursuit of goals under pressure Excellent presentation and closing skills Preferred Experience: 5–10 years in business development or sales, preferably in marketing/event management, creative services, advertising. Experience managing corporate, agency, or enterprise-level accounts
Ajmer, Rajasthan, India
None Not disclosed
On-site
Full Time
Key Responsibilities: ● Manage the recruitment process for various positions within the hotel. ● Source candidates through job portals, networking, and other channels. ● Conduct interviews and coordinate selection processes. ● Coordinate the onboarding process for new employees. ● Develop and implement training programs for staff at all levels. ● Facilitate orientation sessions to familiarise new hires with company policies, procedures, and culture. ● Maintain accurate employee records and HR databases. ● Prepare HR-related reports and analytics for management review. ● Handle HR-related paperwork, such as employment contracts, agreements, and terminations. ● Collaborate with relevant departments to ensure compliance with health and safety regulations. ● Implement safety protocols and procedures to maintain a safe work environment for all employees. ● Conduct regular safety training and awareness programs. ● Design hiring plans for all hotel departments based on seasonal needs ● Maintain accurate employee records and HR databases. ● Prepare HR-related reports and analytics for management review. ● Handle HR-related paperwork, such as employment contracts, agreements, and terminations. ● Administer payroll processes and ensure accuracy in compensation payments. ● Manage employee benefits programs, including health insurance, retirement plans, and other perks. Skills & Qualifications: ● 4-5 years of work experience as an HR executive preferably in the hospitality industry. ● Hands-on experience with HRIS and payroll software. ● Excellent communication skills ● BSc in Human resources, organisational psychology or related fields ● Additional diploma in Hotel Management is a plus.
Gurugram, Haryana, India
None Not disclosed
On-site
Full Time
Job Title: Quality Analyst Department: Operations ROLE The objective for this role is to support the corporate travel division with the review and deployment of initiatives developed to enhance end to end standard processes within the quality control system and other 3rd party vendor applications. The specialist is directly involved in overseeing the quality of our PNR transactions, corporate end to end process, including mid office routines and the quality of automation developed for productivity and increased revenue. The specialist will be directly involved in implementing and monitoring programs for efficient fulfillment and account change management. The specialist will facilitate and participate in projects that impact our organization as a whole. This individual is directly involved with the implementation of clients helping to ensure complete end to end processing of client services and is responsible for reviewing and delivering content for the training of corporate travel counselors on operational & service standards. This position reports to the Director of Quality and Development, and will have a high level of communication and coordination between departments. Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts. RESPONSIBILITIES Quality control of propriety system as well as 3rd party vendor applications. Mid office automation routines with quality Doing regular testing and finding out BUGS if any Setting of quality parameters Audit process and travel bookings Identify process inconsistencies and recommend improvements to reduce error Assist in developing QA framework Deployment of initiatives developed to enhance end to end standard processes Participate in new client implementations and existing client change management requests Provide consultation on capabilities and collect requirements and provide an oversight of quality control & reporting processes.. REQUIREMENTS 8+ years travel operations and/or travel experience. Bachelors’ degree or equivalent experience. Strong Teamwork and interpersonal skills, strong organizational skills required to handle multiple projects and priorities simultaneously. Knowledge of reporting systems & an understanding of quality control systems Competence with the technical environment, reservation products and procedures with an understanding of industry standards. Excellent verbal and communication skills. Proficient in setting and managing internal and external customer expectations. Creative, logical, independent, strong organizational and project management skills, detail oriented. Experience of Amadeus is must Certification in Six Sigma is must
Delhi, India
None Not disclosed
On-site
Full Time
Job Summary: This role demands a proactive, self-driven person who understands business dynamics. Someone who is already from the industry doing business generation. Key Responsibilities: Market Hunting & Pipeline Building Aggressively generate new business through networking and personal contacts. Scale revenue streams. Sales Strategy & Execution Pitch services and solutions confidently to brand heads/marketing teams. Develop proposals, presentations, and tailored decks to close deals effectively. Negotiate contracts, pricing, and terms to drive win-win outcomes. Client Relationship Management Build and nurture long-term client relationships with strategic accounts. Act as the primary point of contact for key clients. Core Skills & Competencies: High-impact communication & negotiation Solution-oriented mindset with a consultative sales approach Strong market knowledge & business acumen Relentless pursuit of goals under pressure Excellent presentation and closing skills Preferred Experience: 5–10 years in business development or sales, preferably in marketing/event management, creative services, advertising. Experience managing corporate, agency, or enterprise-level accounts
Delhi, India
None Not disclosed
On-site
Full Time
Location: Gurugram Shift: US shift Job Type: On-Site Required Experience: 8+Years Overview: We are seeking a skilled and proactive Business Integration Developer to join our Operations team. This role is responsible for programming, maintaining mid-office technology, and developing scripts and applications within the Systems Integration platform. The primary objective is to enhance productivity through creative technical solutions that support agent workflows, end-to-end automation, and operational quality assurance. Key Responsibilities: Configure GDS systems and create queues. Develop smart flows and triggers for automation. Set up parameters for PNR (Passenger Name Record) creation and payment setup. Understand and manage online booking tools and the PNR cycle. Integrate and customise GDS with online booking platforms. Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, Travelport Plus) to resolve technical issues and identify opportunities. Coordinate cross-departmental projects and ensure timely delivery and documentation. Conduct business analysis and provide creative integration solutions. Maintain quality control systems and track open project statuses. Requirements: Prior experience with mid-office systems and travel quality control platforms like Concur Compleat, Booking Builder, Travelport Plus. Basic knowledge of online booking tools and database management. Understanding of version control systems and project tracking tools. Strong organizational skills with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Excellent verbal and written communication skills. Ability to work independently while ensuring high-quality deliverables. Familiarity with Amadeus or similar GDS tools is strongly preferred. Bachelor's degree or equivalent professional experience. PMP certification is a plus. Desirable Skills: Business analysis Workflow optimization Automation and scripting Integration troubleshooting Technical documentation Stakeholder communication
Gurugram, Haryana, India
None Not disclosed
On-site
Full Time
Job Description: We looking for a highly motivated and experienced Company Secretary to join our compliance and governance team. This individual will ensure the organization’s adherence to statutory requirements, corporate governance norms, and legal processes. This is a pivotal role within our growing plastic recycling and compounding business, offering opportunities to work closely with senior leadership and regulatory bodies. Key Responsibilities: Ensure end-to-end compliance with Companies Act, LLP Act, Plastic Waste Management Rules, and related environmental regulations Manage ROC filings, LLP documentation, board/partner resolutions, and statutory registers Coordinate and execute Board Meetings, Partner Meetings, and AGMs—drafting notices,agendas, and minutes Handle renewals and documentation for SPCB/NPCB approvals, GRS/ISO/ZEDcertifications, and licenses Act as liaison with regulatory authorities including MCA, SEBI, GST, and Income Tax Draft and review agreements such as NDAs, vendor and JV contracts Provide legal advisory to management on business expansion, risk mitigation, and incentive schemes Support sustainability initiatives and documentation required for audits and inspections Qualifications: Experience handling documentation for plant-level compliance Exposure to corporate restructuring or joint ventures Understanding of government incentive schemes or industrial park compliance Qualified Company Secretary (ACS); ICSI membership mandatory Experience should be minimum 7–10 years in industrial/manufacturing or recycling sectors Key Skills: Strong knowledge of MSME, LLP, and private limited company compliance Proficient in using MCA21, ROC Portal, GST Portal, and pollution control board e-filing systems Familiarity with environmental regulations, EPR, GRS, ISO standards Excellent drafting, communication, and presentation skills High ethical standards, confidentiality, and accountability
New Delhi, Delhi, India
None Not disclosed
On-site
Full Time
POSITION SUMMARY: The position of Product Design Engineer works in the Product Development Department to develop new parts and products and maintain/improve existing ones. This individual will take commercial inputs and create designs to support our spirit of innovation within the industry. The ideal candidate is an individual who works well with a team and has very strong design engineering skills. Experience designing high volume parts, knowledge of metals, materials and manufacturing techniques used manufacturing and the ability to comment and provide direction and support regarding product designs and design changes. them. Primary point of contact for clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential duties and responsibilities include the following. Other duties may be assigned. • Completes engineering change requests, maintaining 3D models and updating all applicable documents to current drawing standards. • Uses technical knowledge and experience to generate high quality design drawings for parts and assemblies - appropriate for the fabrication techniques selected. • Develops new part specifications, draft assembly procedures, and checks design layouts and drawings for good documentation practices. • Uses computer aided design and drafting techniques as appropriate to document designs and design analyses. (Inventor is our primary mechanical design tool.) • Assists fellow engineers in the design and development of complex plans, layouts, detailed drawings, bills of materials, and engineering change orders. • Collaborates with sales, management and customers to conceptualize and develop technology. • Works with internal customers to provide product design outputs. • Takes the posture of providing excellent customer service to both internal and external customers with regards to design as a product. • Performs dimensioning and tolerance evaluations of assemblies, components and drawings. • Uses experimental, empirical, or numerical analysis to evaluate a designs form, fit, and function. • Prototypes designs and conducts formal design reviews with internal and external stakeholders. • Interacts with vendors such as Fabricators, mold makers, tooling vendors, automation vendors to assist on evaluating and ordering equipment and tooling. • Has the technical ability to evaluate vendors for their technical competency at providing high quality components Skills & Qualifications: • BE Mechanical. • 3-4 years of relevant work experience that actively involved hands-on product design, design drafting and engineering documentation creation. • Strong 3D CAD modeling and 2D CAD drafting skills – demonstrated understanding of drafting standards, dimensioning, and CAD links between models and drawings. (Certification from Inventor a strong plus.) • Experience within the manufacturing industry; working with ISO 9001 • Experience working with engineering change control systems. • Sufficient knowledge of common fabrication techniques (machining, plastic molding, sheet metal forming, casting, and stamping) to understand part drawing requirements and typical tolerances associated with them. • Ability to draft technical reports to support design output based on design inputs for ISO and compliance documentation. • High attention to detail. • Familiar with basic six sigma tools associated with product design. • Eager to work, learn, teach and engage as a team player. • Proven skills working with cross-functional teams. • Intermediate skills with MS Word, Excel, and PowerPoint, Visio, MS Project. • Ability to perform and prioritize multiple tasks in a fast-paced environment. • A self-starter that is quickly motivated, recognizes opportunities, communicates ideas, and acts with little direction in a fluid and matrix environment to deliver business objectives. Personality Traits Energetic, dynamic and self-motivated person with a strong positive attitude Good Interpersonal skills Effective Presentation and Communication Skills in English as well as local language Hard working person with good perseverance Structured and organized person
New Delhi, Delhi, India
None Not disclosed
On-site
Full Time
Position Overview: We are seeking a proactive and technically skilled Junior Solution Architect to join our dynamic team. The ideal candidate will design, demo, and implement tailored AI-driven and conversational workflows that align with customer support objectives. This role requires close collaboration with client IT teams, business stakeholders, and internal teams to integrate CRMs and APIs, manage project risks, guide user testing, and ensure successful go-live execution—all while delivering seamless, automated customer support experiences. Key Responsibilities: Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions. Technical Configuration & Integration: Collaborate with client IT teams to configure and integrate with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility. Client Onboarding & Planning: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation. Stakeholder Collaboration: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members. Risk & Issue Management: Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays. Testing & Validation: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals. Training & Enablement: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting. Go-Live & Post-Implementation Support: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support. Project Management: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes. Qualifications & Skills: Work Experience: 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience. Conversational AI & Technical Expertise: Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus. Business Acumen: Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs. Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes. Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives. Preferred Qualifications: Experience with A/B testing and SEO experimentation. Understanding of technical SEO, including site speed and mobile optimization. Familiarity with social media’s role in SEO and content amplification. Knowledge of CRO (Conversion Rate Optimization) principles. Strong project management skills and ability to handle multiple SEO initiatives simultaneously.
Patna, Bihar, India
None Not disclosed
On-site
Full Time
Roles and Responsibilities: Ensure the reliability, performance, and scalability of our database infrastructure. Work closely with application teams to ship solutions that integrate seamlessly with our database systems. Analyze solutions and implement best practices for supported data stores (primarily MySQL and PostgreSQL). Develop and enforce best practices for database security, backup, and recovery. Work on the observability of relevant database metrics and make sure we reach our database objectives. Provide database expertise to engineering teams (for example, through reviews of database migrations, queries, and performance optimizations). Work with peers (DevOps, Application Engineers) to roll out changes to our production environment and help mitigate database-related production incidents. Work on automation of database infrastructure and help engineering succeed by providing self-service tools. OnCall support on rotation with the team. Support and debug database production issues across services and levels of the stack. Document every action so your learning turns into repeatable actions and then into automation. Perform regular system monitoring, troubleshooting, and capacity planning to ensure scalability. Create and maintain documentation on database configurations, processes, and procedures. Mandatory Qualifications: Have at least 7 years of experience running MySQL/PostgreSQL databases in large environments. Awareness of cloud infrastructure (AWS/GCP). Have knowledge of the internals of MySQL/PostgreSQL. Knowledge of load balancing solutions such as ProxySQL to distribute database traffic efficiently across multiple servers. Knowledge of tools and methods for monitoring database performance. Strong problem-solving skills and ability to work in a fast-paced environment. Excellent communication and collaboration skills to work effectively within cross-functional teams. Knowledge of caching (Redis / Elasticache) Knowledge of scripting languages (Python) Knowledge of infrastructure automation (Terraform/Ansible) Familiarity with DevOps practices and CI/CD pipelines.
Delhi, India
None Not disclosed
On-site
Full Time
Experience: 3 + Years Location: Gurgaon Job Summary: We are seeking an experienced and highly motivated Senior Manager – Team Leader specializing in Goods and Services Tax (GST) to join our team. The ideal candidate will be responsible for leading and managing a team handling end-to-end GST compliance, including return filing, audits, assessments, departmental queries, and litigation support. The role requires strong technical knowledge in GST laws, excellent analytical skills, and hands-on experience in managing large volumes of data for high-turnover clients (₹500–1000 Cr+). The candidate will play a key role in guiding the team, ensuring timely and accurate client deliverables, and will directly report to the Partner. Key Responsibilities: Filing of GST Returns, Experience in handling team for drafting and filling of replies to SCN and preparation and filling of appeals Experience in handling team GST Annual Compliance Assessment/Health Check up for Multi-Nationals Review of workings prepared by clients Drafting reply to routine GST queries Experience in handling team GST Monthly, Quarterly & Yearly Reconciliation GST Department Audit and Assessments Related to GST Experience in appearance before appellate authority Proficiency in Excel like Vlookup Pivot table etc and experience of handling data for clients above 500 to 1000 Cr. Turnover Experience in GST refunds for MNCs Qualifications: CA / CS / ICWA Qualified or Semi-qualified with GST specialised firm’s experience of 3+years
Delhi, India
None Not disclosed
On-site
Full Time
Key Responsibilities: Create and edit video content, including promotional and explainer videos. Utilize AI-based video editing and creation tools for streamlined workflows and enhanced output. Collaborate with the team to conceptualize and execute visually compelling stories. Manage end-to-end video production, from scripting to final editing. Stay updated on the latest video and AI technology trends to ensure innovative content. Requirements: Proficiency in video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro) and AI-based video tools like Pictory, Runway, or Synthesia. Strong creative and storytelling abilities. Ability to work efficiently with AI tools to manage multiple projects. Prior experience in professional video production.
Delhi, India
None Not disclosed
On-site
Full Time
Key Responsibilities: Create and edit video content, including promotional and explainer videos. Utilize AI-based video editing and creation tools for streamlined workflows and enhanced output. Collaborate with the team to conceptualize and execute visually compelling stories. Manage end-to-end video production, from scripting to final editing. Stay updated on the latest video and AI technology trends to ensure innovative content. Requirements: Proficiency in video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro) and AI-based video tools like Pictory, Runway, or Synthesia. Strong creative and storytelling abilities. Ability to work efficiently with AI tools to manage multiple projects. Prior experience in professional video production.
India
None Not disclosed
On-site
Full Time
Position Overview: We are seeking a proactive and technically skilled Junior Solution Architect to join our dynamic team. The ideal candidate will design, demo, and implement tailored AI-driven and conversational workflows that align with customer support objectives. This role requires close collaboration with client IT teams, business stakeholders, and internal teams to integrate CRMs and APIs, manage project risks, guide user testing, and ensure successful go-live execution—all while delivering seamless, automated customer support experiences. Key Responsibilities: Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions. Technical Configuration & Integration: Collaborate with client IT teams to configure and integrate with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility. Client Onboarding & Planning: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation. Stakeholder Collaboration: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members. Risk & Issue Management: Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays. Testing & Validation: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals. Training & Enablement: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting. Go-Live & Post-Implementation Support: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support. Project Management: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes. Qualifications & Skills: Work Experience: 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience. Conversational AI & Technical Expertise: Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus. Business Acumen: Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs. Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes. Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives. Preferred Qualifications: Experience with A/B testing and SEO experimentation. Understanding of technical SEO, including site speed and mobile optimization. Familiarity with social media’s role in SEO and content amplification. Knowledge of CRO (Conversion Rate Optimization) principles. Strong project management skills and ability to handle multiple SEO initiatives simultaneously.
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