Keywords Studios is the leading provider of creative and technical services to over 950 clients, including major AAA developers and publishers such as Microsoft, Bandai Namco, and PlayStation. With a global network of 75+ studios, we co-develop games and provide comprehensive support across all aspects of game development including Localization, QA, Audio Services, Art Production, Game Development, Marketing services and much more. Our teams bring the visions of industry leaders to life, whether enhancing iconic franchises or building new projects from the ground up. Key Responsibilities: Support the Workday Compensation capability area. May also be required to support HCM Core, Staffing, Onboarding and Security Partner with the Reward Team in design and deployment of complex global annual merit, bonus and stock grant cycles in Workday. Analysis, solutions design and development, product delivery and post-production migration support of functional modifications and enhancements to Workday HR systems/tools. Serve as Workday SME; actively participate in Workday Releases and staying ahead of new features/functionality being introduced by Workday. Manage annual compensation administration to include merit and incentive processes. Ensure system and data interfaces are current and optimized. Be part of the team responsible for the business configuration and maintenance of the Workday HR systems supporting internal employees as well as other downstream systems and processes. Knowledge of HR processes including touch points in HCM, payroll and security. Viewed as a trusted advisor and credible business process and technical expert to the business teams Translate business and technical requirements into a project and architectural blueprint that achieves desired business objectives - this includes identifying solutions for Workday product gaps. Assist in crafting and presenting a solution to influence key decision makers Global Coverage including America, EMEA and APAC regions Partner with HRBPs and senior leaders to identify opportunities to better leverage Workday; create project plans and implement improvements/deploy new features based on those findings Regularly maintain awareness of new updates to the system and effectively communicate appropriate information to impacted stakeholders Implement process improvements and new features on a rolling basis Create and maintain dashboards; deploy dashboards to business leaders Periodically audit system data for accuracy Serve as a main support contact for user questions and proactively take ownership of identified Compensation issues - either independently researching and resolving the issue or escalating the issue, as appropriate Requirements Experience leading Core and Advanced Compensation cycles in Workday 3+ years of experience as a hands-on Workday SME, configuring and maintaining modules related to HCM, Core and Advanced Compensation, etc. Excellent customer service and communication skills to work with internal executive leadership and clients directly to resolve issues Strong Communication skills that can translate business needs into system configuration Benefits Competitive salary and benefits Collaborate with industry leaders Professional growth opportunities Flexible work arrangements Fully Remote opportunity Dedicated to diversity and inclusion Additional perks: cycle-to-work, IT schemes, pensions, healthcare, social events, and more Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Role Information: EN Studio: Keywords Studios Location: Global Area of Work: People & Culture Service: Support Services Employment Type: Permanent Working Pattern: Full Time, Remote Show more Show less

Keywords Studios is the leading provider of creative and technical services to over 950 clients, including major AAA developers and publishers such as Microsoft, Bandai Namco, and PlayStation. With a global network of 75+ studios, we co-develop games and provide comprehensive support across all aspects of game development including Localization, QA, Audio Services, Art Production, Game Development, Marketing services and much more. Our teams bring the visions of industry leaders to life, whether enhancing iconic franchises or building new projects from the ground up. Key Responsibilities: Lead Integration Projects: Manage the full lifecycle of Workday integrations, including planning, design, development, testing, deployment, and support Collaborate with Stakeholders: Partner with business stakeholders and technical teams to understand integration needs and design solutions that align with business goals and technical capabilities System Integration Management: Lead the integration of Workday with external systems (e.g., payroll, benefits, ERP etc.) using Workday's integration tools like Studio, EIB and Workday Web Services (WWS) Solution Design & Development: Design scalable, maintainable, and robust integration solutions while adhering to best practices and Workday's guidelines Troubleshooting & Issue Resolution: Provide technical expertise to resolve integration issues and ensure data integrity between systems. Ensure timely identification of potential integration failures and take proactive measures to minimize downtime Testing and Quality Assurance: Coordinate comprehensive testing strategies for integration workflows, ensuring that all integrations are thoroughly tested for functionality, data accuracy, and performance before going live Documentation: Maintain clear and detailed documentation of integration specifications, processes, and error-handling protocols to ensure transparency and ease of troubleshooting Continuous Improvement: Stay current with Workday product updates and industry best practices, recommending and implementing continuous improvements to integration processes and strategies Compliance & Security: Ensure that integrations comply with data security, privacy, and regulatory requirements, and that appropriate safeguards are in place for sensitive data handling Requirements Technical Skills: Strong proficiency in Workday Integration tools (Studio, EIB, Workday Web Services, Workday Report Writer, etc.) Experience with XML, XSLT, Web Services (REST/SOAP), and integration middleware platforms Knowledge of Workday HCM, Compensation, Help and other Workday modules Familiarity with enterprise architecture and integration design patterns Leadership: Proven ability to lead cross-functional teams and collaborate with business and technical stakeholders Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders Problem-Solving & Analytical Skills: Strong troubleshooting and problem-solving abilities Ability to analyze complex issues and find creative and effective solutions Certifications (Preferred): Workday Integration Certification (or willingness to obtain) Benefits Competitive salary and benefits Collaborate with industry leaders Professional growth opportunities Flexible work arrangements Fully Remote opportunity Dedicated to diversity and inclusion Additional perks: cycle-to-work, IT schemes, pensions, healthcare, social events, and more Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Role Information: EN Studio: Keywords Studios Location: Global Area of Work: People & Culture Service: Support Services Employment Type: Permanent Working Pattern: Full Time, Remote Show more Show less

Transport Services (Cab Services) We are seeking a reliable and customer-oriented Transport Handler to oversee the transportation of employees using our company's cab services. The Transport Handler will be responsible for ensuring safe, efficient, and timely transportation for our employees, maintaining a high level of service quality. The ideal candidate should possess excellent communication skills, strong attention to detail, and a commitment to providing exceptional customer service. Transport / Fleet Management Travel Management Facilities Support Requirements: Execute and manage day-to-day operations of the transport department. Daily monitoring and maintaining various reports to manage and report for enhancing operational efficiency and achieving maximum cost savings. Remain in communication with team at times to support and share knowledge base for quick identification and closure of issues. Keep the immediate reporting manager informed on real time basis for any changes. Help and create accurate data to help create management insight. Support in effective rendering of services including Housekeeping, Canteen, Security, Travel, Office Equipment, etc. to enable smooth flow of day-to-day operations. Identifying, finalizing, and managing the vendor for arranging occasional special food for festivals and team get-togethers. Assist in aligning and coordinate transport procedures and systems and devise ways to streamline processes. Coordinate the scheduling and routing of company-owned or contracted cabs to transport employees to and from designated locations. Maintain accurate records of cab availability, scheduling, and changes in routes or pick-up/drop-off locations. Communicate with cab drivers, employees, especially female employees, and relevant stakeholders to ensure smooth transportation operations. Safety and Compliance: Ensure compliance with all transportation regulations and safety standards, including verifying driver licenses, insurance, and vehicle maintenance records. Conduct regular inspections of cabs to ensure they are clean, well-maintained, and in good working condition. Conduct all safety trainings and ensure to follow the safety protocol in case of any emergency. Address any safety concerns or issues promptly and take appropriate actions to mitigate risks. Customer Service: Provide exceptional customer service to employees, addressing inquiries, concerns, and feedback regarding the transportation services. Maintain a professional and courteous demeanor when interacting with employees and cab drivers. Promptly respond to any transportation-related issues or emergencies and take necessary actions to resolve them. Monitoring and Reporting: Monitor cab routes, arrival times, and pick-up/drop-off activities to ensure adherence to schedules and optimize efficiency. Generate regular reports on cab utilization, employee feedback, and any incidents or service disruptions. Analyze transportation data to identify opportunities for process improvements and cost optimization. Quarterly evaluate all vendors and share the evaluation reports with management. Qualifications: High school diploma or equivalent; additional certifications or training in transportation management or customer service is a plus. Proven experience for 2-4 Years in handling transportation services, preferably in a corporate environment. Familiarity with local transportation regulations and safety protocols. Excellent communication and interpersonal skills, with the ability to effectively interact with employees and external vendors. Strong organizational skills and attention to detail to effectively manage scheduling and routing activities. Proficiency in using transportation management systems (TMS) or similar software for tracking and monitoring cab services. Problem-solving and decision-making abilities, with the capacity to handle unexpected situations or disruptions. Ability to work independently and collaboratively in a team-oriented environment. Good time management skills to ensure timely and efficient transportation services. Valid driver's license with a clean driving record (if required for occasional driving duties). This job description outlines the general responsibilities and qualifications expected of a Transport Handler for managing cab services for employees. However, other duties may be assigned as necessary to meet the organization's operational needs. Job Types: Full-time, Permanent Schedule: Rotational shift Work Location: In person

This exciting new Lead role focuses on the managing of a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement. The Product Planner is an integral role providing organization and documentation to a team of 50. This role will coordinate resource allocation, ensure documentation for projects is created and up to par for the team, and provide support to the Project Lead and Seniors in the roll-out of new projects. This role requires a strong attention to detail, excellent time management/organization and documentation skills. Responsibilities: Work collaboratively in a fast-paced environment Support roll-outs of new projects by ensuring proper documentation and training is in place Answer questions related to project roll-outs and update documentation appropriately Support training and onboarding of new team members Assist in the scheduling and tracking of team allocation to projects Assist in validation of quality and providing feedback on quality Make recommendations on how to improve processes Drive process improvements Requirements: Excellent communication skills (written and oral) Strong Organization and Time Management Skills Ability to translate technical documents into documentation for non-technical users Experience allocating and tracking resources to projects Experience in assisting in system troubleshooting & finding resolutions Preferred prior work experience or college studies in AI Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets) Email/calendar (eg Outlook, Gmail) Project management (eg, JIRA, Asana) Ability to gain new skills and knowledge through hands-on experience Keen eye for detail Demonstrated ability to work independently Cab Facility within Hiring Zones Medical Insurance, Term Insurance and Accidental Insurance Lunch / Dinner provided at subsidized rates

Job Description: To Record and process Vendor invoices before the due date after taking necessary approvals To Reconcile the expense and Report any deviation to appropriate reporting authority To prepare data to pay TDS , GST and other statutory payments and provide necessary data to file returns before the due date To Ledger scrutiny on a regular basis to report any irregularities Help with preparing month end closure activities Provide assistance in general financial management and analysis Maintain accounts payable files and records Verification & processing of employee claims & reimbursements Requirements Any finance graduate / post graduate / CA- Inter with minimum 5 years of working experience Should have ERP and system skillset , Netsuite (Preferred) Strong understanding of accounts payable processes and best practices Excellent written and verbal communication skills Proficient in Microsoft (ppt, word, excel etc.) Benefits Hybrid setup Worker's insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Show more Show less

To Record and process Vendor invoices before the due date after taking necessary approvals . To Reconcile the expense and Report any deviation to appropriate reporting authority. To prepare data to pay TDS , GST and other statutory payments and provide necessary data to file returns before the due date. To Ledger scrutiny on a regular basis to report any irregularities. Help with preparing month end closure activities. Provide assistance in general financial management and analysis Maintain accounts payable files and records Verification processing of employee claims reimbursements Any finance graduate / post graduate / CA- Inter with minimum 5 years of working experience Should have ERP and system skillset , Netsuite (Preferred) Strong understanding of accounts payable processes and best practices Excellent written and verbal communication skills Proficient in Microsoft (ppt, word, excel etc.) Hybrid setup Workers insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India.

About the team: You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like User Intent Detection, AI-Powered Answers, Agent CoPilot features, etc by building our own ML models and leveraging generative AI. The team consists of Full Stack Developers, Backend Engineers, ML Engineers and Data Scientists. Descriptions: Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally Write scalable, maintainable, and clean code to meet performance and architectural standards Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life Create reusable code and libraries to optimise development efficiency and ensure code consistency Optimise frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience Maintain code quality, organisation, and test coverage, promoting best practices and code review. Plus, conduct and participate in code reviews to ensure high code quality and adherence to coding standards Provide guidance and mentorship to junior developers, fostering their growth and development Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products Requirements Must Have: Bachelor's Degree in Computer Science (or equivalent) 4-6 years of medium / large scale server-side software development and client-side JavaScript experience Thorough knowledge of CS fundamentals: Data structures, the time complexity of algorithms Proficiency in modern web tech stack including HTML5, CSS3, and ES6 Good understanding of ReactJS and reFlux and Flux Familiarity with build tools like Webpack, Babel, and Gulp Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux) Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka, or Postgresql at scale Experience in working with a distributed version control tool. (We use Git) Handy with the shell and automation tools Experience in writing Unit, Functional & Regression tests Excellent verbal and written communication skills Display strong work ethics. Be a team player with a strong sense of ownership and collaboration Willing to learn new technologies Nice to Have: Experience in CSS frameworks like SASS, Tailwind, and Redux Knowledge of functional programming is a plus (We use Clojure) Knowledge of working with services for ML applications is a plus Experience with benchmarking systems for performance and failure detection is good to have Benefits Hybrid setup Worker's insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability statusPrivacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Show more Show less

About the team: You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like User Intent Detection, AI-Powered Answers, Agent CoPilot features, etc by building our own ML models and leveraging generative AI. The team consists of Full Stack Developers, Backend Engineers, ML Engineers and Data Scientists. Descriptions: Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally. Write scalable, maintainable, and clean code to meet performance and architectural standards. Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life. Create reusable code and libraries to optimise development efficiency and ensure code consistency. Optimise frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance. Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience. Maintain code quality, organisation, and test coverage, promoting best practices and code review. Plus, conduct and participate in code reviews to ensure high code quality and adherence to coding standards. Provide guidance and mentorship to junior developers, fostering their growth and development. Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products. Must Have: Bachelor s Degree in Computer Science (or equivalent). 4-6 years of medium / large scale server-side software development and client-side JavaScript experience. Thorou

Experience of 1-4 years in tax accounting (taxes on income, deferred tax accounting as per IAS 12 - Income Taxes); Corporate tax provisioning and compliance experience in a multinational environment (for multiple tax jurisdiction); Experience in financial / tax provisioning system (preferably Longview Tax); Ability to work with external tax professional firms and systems providers for preparation of corporate tax computations and provisions; Understanding of intercompany recharges and pricing; Experience of transfer pricing documentation, master file, local files, country-by-country reporting; Candidate should be fluent in English as the role will require collaboration with the global finance team; Candidate with a prior experience in Big 4 or multinational group is preferred Candidate should be fluent in English as the role will require collaboration with the global finance team; Candidate with a prior experience in Big 4 or multinational group is preferred Role In

Company Introduction: Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years. Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info, please refer to https://www.keywordsstudios.com/ Requirements Job Responsibilities: Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment Track and manage inventory of IT assets (laptops, peripherals etc.) Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.) Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues Handle support for user issues related to Desktop and laptops (Windows and macOS) Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections Basic Knowledge of Active Directory user creation, Groups and OUs Desired Skills: 4+ years of experience in providing complete hardware support - assembling of PCs, hardware troubleshooting etc Conduct remote troubleshooting of computer problems Maintenance of PC Desktop Systems Track and manage inventory of IT assets (laptops, peripherals etc.) Installation of PC's, Network printers over the Local Area Network Installation and Configuration of Office365 client software's Training for new hires, as well as offboarding for retrieving equipment Resolve Day to Day Desktop Calls Provide technical support to users, and maintaining workstation Role Information: IN Studio: Keywords India Location: Asia Pacific Area of Work: People & Culture Service: Support Employment Type: Full Time Working Pattern: In-Office Show more Show less

Company Introduction: Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years. Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info, please refer to https: / / www.keywordsstudios.com / Job Summary: We are looking for a Senior Executive - People and Culture (Employee Engagement) to join our team. As a Senior Executive - People and Culture, you will be responsible for driving employee engagement initiatives within the organization and supporting Employee Connects & Employee Grievances, Employee on-boarding & off-boarding preparation of MIS, maintenance, and completion of necessary documentations. other HR operational task. Roles & Responsibilities: Majorly responsible for all employee communication such as employee engagement activities, R&R events, employee connects to maintain high morale, transparency and teamwork resulting in employee satisfaction Drive engagement initiatives which include organizing small and large-scale events for employees to foster a positive and inclusive work environment Responsible for all employee communication such as leadership connects, employee connects to maintain high morale, transparency and teamwork resulting in employee satisfaction Manage employees queries / concerns / grievances by coordinating with the concerned person / department to give resolutions Handling Events & managing monthly floor activities Collect and analyze employee feedback through surveys, focus groups, and other mechanisms Handle Onboarding activities, exit formalities and complete all the Full & Final statements Identify issues or areas for improvement and develop action plans to address them Maintain all personnel policies and procedures and provide guidance and interpretation to staff Managing the Monthly, Weekly & Daily Report to be shared with the key stakeholders Coordinating and facilitating focus groups, surveys, skip meets, one-on-one interviews, and other methodologies Desired Candidate Skills: A bachelor s degree from a reputed University (Full Time Only). Must have 3-7 years of experience in HR roles which includes minimum 3 years of diversified experience in empl

Job Responsibilities: Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment Track and manage inventory of IT assets (laptops, peripherals etc.) Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.) Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues Handle support for user issues related to Desktop and laptops (Windows and macOS) Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections Basic Knowledge of Active Directory user creation, Groups and OUs Desired Skills: 4+ years of experience in providing complete hardware support - assembling of PCs, hardware troubleshooting etc. Conduct remote troubleshooting of computer problems Maintenance of PC Desktop Systems Track and manage inventory of IT assets (laptops, peripherals etc.) Installation of PC s, Network printers over the Local Area Network Installation and Configuration of Office365 client software s Training for new hires, as well as offboarding for retrieving equipment Resolve Day to Day Desktop Calls Provide technical support to users, and maintaining workstation

Company Introduction: Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000 employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years. Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info please refer to https://www.keywordsstudios.com/ Requirements JOB SUMMARY The Senior Research Associate role is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team. You will be working on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools. As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members. You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area. Responsibilities: Work collaboratively in a fast-paced environment Lead and Manage team members in execution of projects/tasks Setting of targets for the team (KPIs) for projects Monitoring of progress against KPIs Attending daily stand-ups with Client Trouble-shooting (reproducing) errors and answering questions for the Team Performing Quality Audits Contributing to the Completion of the Daily and Weekly Reports Develop, and implement new processes within identified areas of ownership Train junior team members on processes and best practices Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership Think strategically about end-to-end processes and how to improve them Identification of risks in processes and recommend solutions or alternatives to mitigate Learn new software programs on the job Requirements: Technical aptitude or experience working with AI Leadership experience and Performance Management experience, leading or training others Experience managing KPIs Strong attention to detail Strong Organization skills Critical thinking and problem-solving skills Strong Analytical skills Process Improvement experience Strong aptitude of working with Google sheets, Zoom, and Slack Exemplify the quality of doing "whatever it takes," including a high level of accountability, transparency, and teamwork Ability to learn on the job Role Information: IN Location: Asia Pacific Studio: Location: Keywords India Area of Work: QA Testing Services Service: Globalize Employment Type: Full Time Working Pattern: In-Office Benefits Medical Insurance, Term Insurance and Accidental Insurance Lunch / Dinner provided at subsidized rates

Company Introduction: Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years. Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info please refer to https://www.keywordsstudios.com/ Requirements Job Overview: We are seeking a skilled and detail-oriented Procurement Specialist to join our dynamic IT team. The successful candidate will play a crucial role in managing and optimizing relationships with our network vendors. This role requires a combination of basic technical expertise, vendor management skills, and a proactive approach to ensure seamless operations and cost-effectiveness. Key Responsibilities: Coordinate with IT vendors for quotations, order placements, and delivery follow-ups Maintain accurate and up-to-date records of all procurement-related documentation Assist in preparing purchase orders, vendor agreements, and other procurement documents Work closely with the Finance team to ensure timely processing of invoices and payments Track and update procurement databases with relevant information such as delivery timelines, warranty details, and asset tagging Support onboarding and offboarding processes by ensuring timely provisioning and de-provisioning of IT assets Ensure compliance with internal procurement policies and audit requirements Assist in vendor evaluation and performance tracking Requirements: Bachelor's degree in information technology, Business, or a related field Proven 2-3 years of experience in procurement, preferably in an IT environment Strong organizational and documentation skills Good communication and coordination abilities Proficiency in MS Office (especially Excel) and familiarity with procurement or ERP tools is a plus Ability to multitask and work under tight deadlines Preferred Skills: Basic understanding of IT hardware and software terminology Experience working with cross-functional teams Exposure to vendor negotiation and contract handling Role Information: IN Studio: Keywords India Location: Asia Pacific Area of Work: IT & Infosec Service: Support Employment Type: Full Time Working Pattern: In-Office Benefits Cab Facility within Hiring Zones Medical Insurance, Term Insurance and Accidental Insurance Lunch / Dinner provided at subsidized rates Show more Show less

Company Introduction: Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000 employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years. Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info please refer to https: / / www.keywordsstudios.com / JOB SUMMARY The Senior Research Associate role is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team. You will be working on training AI to interact with

Job Overview: We are seeking a skilled and detail-oriented Procurement Specialist to join our dynamic IT team. The successful candidate will play a crucial role in managing and optimizing relationships with our network vendors. This role requires a combination of basic technical expertise, vendor management skills, and a proactive approach to ensure seamless operations and cost-effectiveness. Key Responsibilities: Coordinate with IT vendors for quotations, order placements, and delivery follow-ups. Maintain accurate and up-to-date records of all procurement-related documentation. Assist in preparing purchase orders, vendor agreements, and other procurement documents. Work closely with the Finance team to ensure timely processing of invoices and payments. Track and update procurement databases with relevant information such as delivery timelines, warranty details, and asset tagging. Support onboarding and offboarding processes by ensuring timely provisioning and de-provisioning of IT assets. Ensure compliance with internal procurement policies and audit requirements. Assist in vendor evaluation and performance tracking. Requirements: Bachelor s degree in information technology, Business, or a related field. Proven 2-3 years of experience in procurement, preferably in an IT environment. Strong organizational and documentation skills. Good communication and coordination abilities. Proficiency in MS Office (especially Excel) and familiarity with procurement or ERP tools is a plus. Ability to multitask and work under tight deadlines. Preferred Skills: Basic understanding of IT hardware and software terminology. Experience working with cross-functional teams. Exposure to vendor negotiation and contract handling. Role Information: IN Studio: Keywords India Location: Asia Pacific Area of Work: IT & Infosec Service: Support Employment Type: Full Time Working Pattern: In-Office Cab Facility within Hiring Zones Medical Insurance, Term Insurance and Accidental Insurance Lunch / Dinner provided at subsidized rates

About the team: You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like User Intent Detection, AI-Powered Answers, Agent CoPilot features, etc by building our own ML models and leveraging generative AI. The team consists of Full Stack Developers, ML Engineers and Data Scientists. Must Have: Description: Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally. Write scalable, maintainable, and clean code to meet performance and architectural standards. Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life. Create reusable code and libraries to optimise development efficiency and ensure code consistency. Optimise frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance. Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience. Maintain code quality, organisation, and test coverage, promoting best practices and code review. Plus, conduct and participate in code reviews to ensure high code quality and adherence to coding standards. Provide guidance and mentorship to junior developers, fostering their growth and development. Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products. Must Have: Bachelor s Degree in Computer Science (or equivalent). 4-6 years of medium / large scale server-side software development and client-side JavaScript experience. Tho

About the team: You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like User Intent Detection, AI-Powered Answers, Agent CoPilot features, etc by building our own ML models and leveraging generative AI. The team consists of Full Stack Developers, Backend Engineers, ML Engineers and Data Scientists. Descriptions: Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally. Write scalable, maintainable, and clean code to meet performance and architectural standards. Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life. Create reusable code and libraries to optimise development efficiency and ensure code consistency. Optimise frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance. Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience. Maintain code quality, organisation, and test coverage, promoting best practices and code review. Plus, conduct and participate in code reviews to ensure high code quality and adherence to coding standards. Provide guidance and mentorship to junior developers, fostering their growth and development. Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products. Must Have: Bachelor s Degree in Computer Science (or equivalent). 4-6 years of medium / large scale server-side software development and client-side JavaScript experience. Thorough knowledge of CS fundamentals: Data structures, the time complexity of algorithms. Proficiency in modern web tech stack including HTML5, CSS3, and ES6. Good understanding of ReactJS and reFlux and Flux. Familiarity with build tools like Webpack, Babel, and Gulp. Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux). Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka, or Postgresql at scale. Experience in working with a distributed version control tool. (We use Git) Handy with the shell and automation tools. Experience in writing Unit, Functional & Regression tests. Excellent verbal and written communication skills. Display strong work ethics. Be a team player with a strong sense of ownership and collaboration. Willing to learn new technologies. Nice to Have: Experience in CSS frameworks like SASS, Tailwind, and Redux. Knowledge of functional programming is a plus (We use Clojure). Knowledge of working with services for ML applications is a plus. Experience with benchmarking systems for performance and failure detection is good to have. Hybrid setup Workers insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India. Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https: / / www.keywordsstudios.com / en / applicant-privacy-notice .

About the team: You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like User Intent Detection, AI-Powered Answers, Agent CoPilot features, etc by building our own ML models and leveraging generative AI. The team consists of Full Stack Developers, Backend Engineers, ML Engineers and Data Scientists. Descriptions: Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally Write scalable, maintainable, and clean code to meet performance and architectural standards Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life Create reusable code and libraries to optimise development efficiency and ensure code consistency Optimise frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience Maintain code quality, organisation, and test coverage, promoting best practices and code review. Plus, conduct and participate in code reviews to ensure high code quality and adherence to coding standards Provide guidance and mentorship to junior developers, fostering their growth and development Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products Requirements Must Have: Bachelor's Degree in Computer Science (or equivalent) 4-6 years of medium / large scale server-side software development and client-side JavaScript experience Thorough knowledge of CS fundamentals: Data structures, the time complexity of algorithms Proficiency in modern web tech stack including HTML5, CSS3, and ES6 Good understanding of ReactJS and reFlux and Flux Familiarity with build tools like Webpack, Babel, and Gulp Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux) Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka, or Postgresql at scale Experience in working with a distributed version control tool. (We use Git) Handy with the shell and automation tools Experience in writing Unit, Functional & Regression tests Excellent verbal and written communication skills Display strong work ethics. Be a team player with a strong sense of ownership and collaboration Willing to learn new technologies Nice to Have: Experience in CSS frameworks like SASS, Tailwind, and Redux Knowledge of functional programming is a plus (We use Clojure) Knowledge of working with services for ML applications is a plus Experience with benchmarking systems for performance and failure detection is good to have Benefits Hybrid setup Worker's insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Show more Show less

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success: Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together About the role: Work with the rest of the team in developing greenfield product features that get delivered to internal users as well as Customers Take ownership of the product feature and be responsible for its quality Write clean code with appropriate test coverage Review other people's code and ensure that it is up to company standards Design and develop features that are secure and scalable by design Display strong work ethics. Be a team player with a strong sense of ownership and collaboration Keep calm and learn everyday Requirements About you: 4+ years of experience in writing client-side JavaScript Proficient understanding of modern web tech stack, including HTML5, CSS3, and ES6 Good understanding of ReactJS and NextJS Proficient understanding of cross-browser compatibility issues and ways to work around them Knowledge of frontend optimisation techniques and tools (eg. Lighthouse, Cyprus).Proficient with BitBucket Experienced in writing Unit, Functional & Regression tests Excellent verbal and written communication skills Bachelor's Degree in Computer Science (or equivalent) Nice to have: Experience in working with Large frontend applications Handy with the shell and automation tools Projects you may work on: Work on a strategic new (greenfield) platform to harmonise internal processes and systems for our people Delivering a platform for the future Keywords to enable Customers to self-service their needs and view details of their engagement with Keywords on a web portal Benefits Hybrid setup Worker's insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India Closing: Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.