IT Executive

Job Description

Job Responsibilities: Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment Track and manage inventory of IT assets (laptops, peripherals etc.) Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.) Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues Handle support for user issues related to Desktop and laptops (Windows and macOS) Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections Basic Knowledge of Active Directory user creation, Groups and OUs Desired Skills: 4+ years of experience in providing complete hardware support - assembling of PCs, hardware troubleshooting etc. Conduct remote troubleshooting of computer problems Maintenance of PC Desktop Systems Track and manage inventory of IT assets (laptops, peripherals etc.) Installation of PC s, Network printers over the Local Area Network Installation and Configuration of Office365 client software s Training for new hires, as well as offboarding for retrieving equipment Resolve Day to Day Desktop Calls Provide technical support to users, and maintaining workstation