Location: Mohali/Bangalore Job Summary:The Manager of IT Infrastructure & Applications is responsible for overseeing the day-to-day operations of the organization's IT infrastructure and application systems. This role ensures the reliability, security, and efficiency of IT systems to support business operations. The Manager will lead a team of IT professionals, manage vendor relationships, and collaborate with other departments to deliver high-quality IT services. Key Responsibilities: 1.IT Infrastructure Management:Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, storage, and cloud services.Ensure the availability, performance, and security of IT infrastructure.Implement and manage disaster recovery and business continuity plans.Monitor and optimize infrastructure performance, capacity, and scalability.Manage data center operations, including hardware and software upgrades. 2.Applications Management:Oversee the support and maintenance of enterprise applications.Ensure applications are aligned with business needs and are scalable, secure, and reliable.Manage the application lifecycle, including upgrades, patches, and retirement of legacy systems.Collaborate with business units to identify and prioritize application requirements.Oversee the integration of new applications with existing systems. 3.Team Leadership:Lead, mentor, and develop a team of IT professionals, including infrastructure engineers, application developers, and support staff.Foster a culture of continuous improvement, innovation, and collaboration within the IT team.Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members.Manage staffing, including recruitment, onboarding, and retention of top talent. 4.Vendor and Budget Management:Manage relationships with IT vendors, service providers, and contractors.Negotiate contracts and service level agreements (SLAs) to ensure cost-effective and high-quality services.Assist in developing and managing the IT infrastructure and applications budget, ensuring cost control and efficient resource allocation.Monitor and report on IT expenditures, ensuring alignment with budgetary constraints. 5.Security and Compliance:Ensure the security of IT infrastructure and applications, including compliance with industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS).Implement and maintain security policies, procedures, and controls to protect against cyber threats.Conduct regular security assessments and audits to identify and mitigate risks.Ensure compliance with internal policies and external regulatory requirements. 6.Strategic Planning:Collaborate with senior leadership to support the development and execution of the IT strategy, aligning IT initiatives with business goals.Identify and evaluate emerging technologies and trends that could impact the organization's IT infrastructure and applications.Support the development and implementation of long-term IT roadmaps to support business growth and innovation.Provide strategic guidance on IT investments and initiatives. Qualifications:Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree or MBA is a plus.Experience: Minimum of 10-12 years of experience in IT infrastructure and applications management, with at least 3 years in a leadership role.Technical Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud services) and enterprise applications (ERP, CRM, etc.). Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices is highly desirable.Leadership Skills: Proven ability to lead and develop high-performing IT teams. Strong interpersonal and communication skills.Project Management: Experience managing IT projects, including budgeting, scheduling, and resource allocation.Security and Compliance: In-depth knowledge of IT security best practices and regulatory compliance requirements.Certifications: Relevant certifications such as ITIL, PMP, CISSP, or AWS/AZURE Certified Solutions Architect are a plus.

Job Opportunity: IT Support Engineer at AVASO Technology Location : Gwalior, India Employment Type : Part-Time Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Description: This is Freelance work (like Self-Employed / Field Nation / Upwork ): Means you will work for your own, and you will get paid only for the activities you will perform. For example, let's say our customer wants to install one router in their office, and our team assigned that activity to you. Now you have to visit our customer site and complete the task. After completing the task you will share invoice with our team. Freelance work Process (step by step): Whenever our customer needs any help related to Desktop / Network Support L1 and L2 in your area, our team (Help Desk Team) will contact you over email OR by phone call / WhatsApp. Then our representative (Help Desk Agent) will brief you about the problem at the customer site. You can accept OR decline the ticket as per your availability. If you decline the ticket, then we will get back to you with another ticket in the future. If you accept it, then you need to visit our customer site with few tools like a laptop with Windows 10, a few cables, one USB drive, and a strong internet connection, etc. Tool requirement depends on the problem/ticket. ** After completing the activity, you will fill out one activity report and get it approved by the customer, and share it along with the Invoice with our team Few examples of Tickets: 1. Hardware Recovery || 2. Router installation || 3. Windows Update, Config, and upgrade || 4. Smart hand support || 5. Router / Switch IP Config etc. Required Skills : Troubleshooting, maintenance, and repair of physical devices (PCs, printers, etc.). Assistance with network connectivity, configuration, and performance issues. Setup, management, and optimization of routers and switches for efficient data flow. Installation and maintenance of network cabling and server systems. AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. Show more Show less

Job Summary: The Systems Technical Specialist will provide technical support and assistance to resolve problems with the organization’s computer networks and systems. Duties/Responsibilities: Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems. Applies knowledge of computer software, hardware, and procedures to solve problems. Collaborates with other staff to research and resolve problems. Possesses a deep technical understanding of SharePoint online. Possesses a broad knowledge of key end-user scenarios and technical architecture for Office 365, Exchange Online, SharePoint online, OneDrive, Teams and other Office 365 products. Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks. Performs ongoing administration and account maintenance of the Office 365 tenant for all workloads but with an emphasis on SharePoint and OneDrive. Performs other related duties as assigned. Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them Troubleshooting technical issues such as email delivery failures or authentication problems Providing training to users on how to use Office 365 effectively Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails Providing support for mobile devices that use Office 365, including Android phones and iPhones Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to explain technical issues to technical and nontechnical staff and customers. Strong analytical and problem-solving skills. Superior understanding of computer and networking hardware and software systems. Excellent time management skills. Proficient with Microsoft Office 365 Suite or related software. Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software. Working knowledge of Microsoft Cloud technologies, including, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is a plus Education and Experience: Bachelor’s or master’s degree in Computer Science or related field or equivalent experience required. Show more Show less

Location: Mohali/Bangalore Job Summary: The Manager of IT Infrastructure & Applications is responsible for overseeing the day-to-day operations of the organization's IT infrastructure and application systems. This role ensures the reliability, security, and efficiency of IT systems to support business operations. The Manager will lead a team of IT professionals, manage vendor relationships, and collaborate with other departments to deliver high-quality IT services. Key Responsibilities: 1.IT Infrastructure Management: Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, storage, and cloud services. Ensure the availability, performance, and security of IT infrastructure. Implement and manage disaster recovery and business continuity plans. Monitor and optimize infrastructure performance, capacity, and scalability. Manage data center operations, including hardware and software upgrades. 2.Applications Management: Oversee the support and maintenance of enterprise applications. Ensure applications are aligned with business needs and are scalable, secure, and reliable. Manage the application lifecycle, including upgrades, patches, and retirement of legacy systems. Collaborate with business units to identify and prioritize application requirements. Oversee the integration of new applications with existing systems. 3.Team Leadership: Lead, mentor, and develop a team of IT professionals, including infrastructure engineers, application developers, and support staff. Foster a culture of continuous improvement, innovation, and collaboration within the IT team. Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members. Manage staffing, including recruitment, onboarding, and retention of top talent. 4.Vendor and Budget Management: Manage relationships with IT vendors, service providers, and contractors. Negotiate contracts and service level agreements (SLAs) to ensure cost-effective and high-quality services. Assist in developing and managing the IT infrastructure and applications budget, ensuring cost control and efficient resource allocation. Monitor and report on IT expenditures, ensuring alignment with budgetary constraints. 5.Security and Compliance: Ensure the security of IT infrastructure and applications, including compliance with industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS). Implement and maintain security policies, procedures, and controls to protect against cyber threats. Conduct regular security assessments and audits to identify and mitigate risks. Ensure compliance with internal policies and external regulatory requirements. 6.Strategic Planning: Collaborate with senior leadership to support the development and execution of the IT strategy, aligning IT initiatives with business goals. Identify and evaluate emerging technologies and trends that could impact the organization's IT infrastructure and applications. Support the development and implementation of long-term IT roadmaps to support business growth and innovation. Provide strategic guidance on IT investments and initiatives. Qualifications: Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree or MBA is a plus. Experience: Minimum of 10-12 years of experience in IT infrastructure and applications management, with at least 3 years in a leadership role. Technical Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud services) and enterprise applications (ERP, CRM, etc.). Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices is highly desirable. Leadership Skills: Proven ability to lead and develop high-performing IT teams. Strong interpersonal and communication skills. Project Management: Experience managing IT projects, including budgeting, scheduling, and resource allocation. Security and Compliance: In-depth knowledge of IT security best practices and regulatory compliance requirements. Certifications: Relevant certifications such as ITIL, PMP, CISSP, or AWS/AZURE Certified Solutions Architect are a plus. Show more Show less

Job Summary: The Systems Technical Specialist will provide technical support and assistance to resolve problems with the organization’s computer networks and systems. Duties/Responsibilities: Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems. Applies knowledge of computer software, hardware, and procedures to solve problems. Collaborates with other staff to research and resolve problems. Possesses a deep technical understanding of SharePoint online. Possesses a broad knowledge of key end-user scenarios and technical architecture for Office 365, Exchange Online, SharePoint online, OneDrive, Teams and other Office 365 products. Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks. Performs ongoing administration and account maintenance of the Office 365 tenant for all workloads but with an emphasis on SharePoint and OneDrive. Performs other related duties as assigned. Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them Troubleshooting technical issues such as email delivery failures or authentication problems Providing training to users on how to use Office 365 effectively Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails Providing support for mobile devices that use Office 365, including Android phones and iPhones Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to explain technical issues to technical and nontechnical staff and customers. Strong analytical and problem-solving skills. Superior understanding of computer and networking hardware and software systems. Excellent time management skills. Proficient with Microsoft Office 365 Suite or related software. Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software. Working knowledge of Microsoft Cloud technologies, including, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is a plus Education and Experience: Bachelor’s or master’s degree in Computer Science or related field or equivalent experience required. Show more Show less

Job Opportunity: IT Support Engineer at AVASO Technology Location : Chennai, India Employment Type : Freelance/Part time Experience : 5+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Description: This is Freelance work (like Self-Employed / Field Nation / Upwork ): Means you will work for your own, and you will get paid only for the activities you will perform. For example, let's say our customer wants to install one router in their office, and our team assigned that activity to you. Now you have to visit our customer site and complete the task. After completing the task you will share invoice with our team. Freelance work Process (step by step): Whenever our customer needs any help related to Desktop / Network Support L1 and L2 in your area, our team (Help Desk Team) will contact you over email OR by phone call / WhatsApp. Then our representative (Help Desk Agent) will brief you about the problem at the customer site. You can accept OR decline the ticket as per your availability. If you decline the ticket, then we will get back to you with another ticket in the future. If you accept it, then you need to visit our customer site with few tools like a laptop with Windows 10, a few cables, one USB drive, and a strong internet connection, etc. Tool requirement depends on the problem/ticket. ** After completing the activity, you will fill out one activity report and get it approved by the customer, and share it along with the Invoice with our team Few examples of Tickets: 1. Hardware Recovery || 2. Router installation || 3. Windows Update, Config, and upgrade || 4. Smart hand support || 5. Router / Switch IP Config etc. Show more Show less

Job Opportunity: Field Support Engineer at AVASO Technology Location : Solan, India Employment Type : Part-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Description: This is Freelance work (like Self-Employed / Field Nation / Upwork ): Means you will work for your own, and you will get paid only for the activities you will perform. For example, let's say our customer wants to install one router in their office, and our team assigned that activity to you. Now you have to visit our customer site and complete the task. After completing the task you will share invoice with our team. Freelance work Process (step by step): Whenever our customer needs any help related to Desktop / Network Support L1 and L2 in your area, our team (Help Desk Team) will contact you over email OR by phone call / WhatsApp. Then our representative (Help Desk Agent) will brief you about the problem at the customer site. You can accept OR decline the ticket as per your availability. If you decline the ticket, then we will get back to you with another ticket in the future. If you accept it, then you need to visit our customer site with few tools like a laptop with Windows 10, a few cables, one USB drive, and a strong internet connection, etc. Tool requirement depends on the problem/ticket. ** After completing the activity, you will fill out one activity report and get it approved by the customer, and share it along with the Invoice with our team Few examples of Tickets: 1. Hardware Recovery || 2. Router installation || 3. Windows Update, Config, and upgrade || 4. Smart hand support || 5. Router / Switch IP Config etc. Required Skills : Troubleshooting, maintenance, and repair of physical devices (PCs, printers, etc.). Assistance with network connectivity, configuration, and performance issues. Setup, management, and optimization of routers and switches for efficient data flow. Installation and maintenance of network cabling and server systems. AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. Show more Show less

Job Opportunity: Desktop Support Engineer at AVASO Technology Location : Chandigarh, India Employment Type : Freelance/Part time Experience : 5+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Description: This is Freelance work (like Self-Employed / Field Nation / Upwork ): Means you will work for your own, and you will get paid only for the activities you will perform. For example, let's say our customer wants to install one router in their office, and our team assigned that activity to you. Now you have to visit our customer site and complete the task. After completing the task you will share invoice with our team. Scope of work: IT Support Engineer Designing and installing well-functioning computer networks, connections and cabling. Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network. Handle daily technical support activities on desktop support, data network and server management. Setup desktop computers and peripherals and test network connections. Extend computer support for systems’ software and hardware. Maintain computer peripheral devices like printers and resolve associated problems, troubleshooting and Router installation Network and connect computers within organization to better communication. Freelance work Process (step by step): Whenever our customer needs any help related to Desktop / Network Support L1 and L2 in your area, our team (Help Desk Team) will contact you over email OR by phone call / WhatsApp. Then our representative (Help Desk Agent) will brief you about the problem at the customer site. You can accept OR decline the ticket as per your availability. If you decline the ticket, then we will get back to you with another ticket in the future. If you accept it, then you need to visit our customer site with few tools like a laptop with Windows 10, a few cables, one USB drive, and a strong internet connection, etc. Tool requirement depends on the problem/ticket. ** After completing the activity, you will fill out one activity report and get it approved by the customer, and share it along with the Invoice with our team Few examples of Tickets: 1. Hardware Recovery || 2. Router installation || 3. Windows Update, Config, and upgrade || 4. Smart hand support || 5. Router / Switch IP Config etc. Note: This position involves tickets on weekdays (Task can be on any day in between Monday- Friday) and working hours will be general business hours (Can be any time in between 9-5). Show more Show less

Job Opportunity: IT Support Team Lead Location: Hyderabad Telangana India Employment Type: Full-Time Experience: 6-8 years Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking a highly motivated and technically skilled IT Support Team Lead to oversee and support our IT operations. The ideal candidate will have solid hands-on experience in Desktop Support, AV/VC technologies, Server Administration, and Networking, and a strong background in managing and mentoring technical teams. This role demands a self-starter who is results-driven, detail-oriented, and thrives in dynamic environments. You will be the go-to person for technical escalations, while also leading a team to deliver consistent and high-quality IT services Key Responsibilities: Lead the IT support team, providing technical guidance and day-to-day direction to ensure service quality and efficiency. Deliver end-to-end support for desktop/laptop environments, including hardware setup, software installations, troubleshooting, and peripheral management. Oversee and support Audio/Visual and Video Conferencing systems for internal and external meetings. Handle server-related tasks including setup, configuration, routine maintenance, patching, and troubleshooting for Windows/Linux servers, Active Directory, and file/print servers. Provide Level 2/3 support for network infrastructure, including routers, switches, firewalls, and load balancers. Ensure smooth operation and security of networking protocols (TCP/IP, DNS, DHCP, VPN, OSPF, BGP). Perform physical and logical network layer support for LAN/WAN environments and wireless access points. Coordinate smart hands support for both network and server infrastructure across local and remote sites. Manage onboarding processes: preparing IT assets, provisioning user accounts, and configuring access to necessary tools and systems. Collaborate with other departments and vendors on system upgrades, migrations, and technical projects. Document all procedures, network diagrams, and incident reports for knowledge base and compliance Required Qualifications: Proven expertise in: Desktop support (Windows, macOS, productivity apps) AV/VC platforms (Zoom, Teams, Webex) Server administration (Windows Server, AD, Group Policy, file/print services) Networking (TCP/IP, DNS, DHCP, VPNs, OSPF, BGP) Hands-on experience with L2/L3 networking devices (Cisco, Fortinet, Palo Alto, etc.) Strong understanding of firewalls, load balancers, and wireless networks. Excellent problem-solving skills and a strong customer service mindset. Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira, Zendesk). Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to GaganPreet.Kour@avasotech.com or Taleads@avasotech.com. AVASO Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Position Sr. Project Coordinator - PM Office - Process Excellence & Analytics Location: Mohali Job Description: We are seeking a dynamic and detail-oriented Manager – Process Excellence & Analytics to lead our organization’s efforts in driving operational efficiency, process standardization, and data-driven decision-making. This role will be pivotal in designing and optimizing processes, integrating technology solutions, developing performance insights, and fostering a culture of continuous improvement. The ideal candidate is a critical thinker with strong analytical skills and a passion for operational excellence. Key Responsibilities: Process Management Process Standardization: Developing and implementing standardized processes and workflows to ensure consistency across projects and programs. This includes defining standard operating procedures (SOPs) and best practices. Process Optimization: Continuously analyzing and improving processes to eliminate inefficiencies, reduce costs, and improve delivery. Documentation and Knowledge Management: Ensuring that all processes, policies, and procedures are well-documented, easily accessible, and regularly updated. This helps in maintaining institutional knowledge and ensuring consistency. Quality Assurance: Implementing quality control measures to monitor process compliance and effectiveness. Conducting regular process audits and reviews to identify areas for improvement and maintain high standards. Analytics and Data Management Data Collection and Integration: Ensuring accurate and comprehensive data collection across all programs and projects. Integrating data from multiple sources to provide a holistic view of performance and trends. Data Analysis and Insights: Analyzing data to extract actionable insights on program performance, process efficiency, and overall operational health. Identifying trends, patterns, and areas that require attention or improvement. Predictive Analytics: Using historical data and trends to forecast future outcomes, helping in proactive decision-making and risk mitigation. Predictive analytics can be used to anticipate bottlenecks, budget overruns, or resource shortages. Dashboards and Reporting: Creating visual dashboards and regular reports that provide real-time insights into program and process performance. These dashboards enable leadership to make informed, data-driven decisions. Data Governance: Establishing data governance standards to ensure data quality, consistency, and security. This involves setting guidelines for data collection, storage, access, and use within the department. Performance and Efficiency Monitoring Resource Utilization Analysis: Monitoring how resources (people, time, budget) are allocated and utilized across programs. Identifying areas where resources are under- or over-utilized and making adjustments to optimize efficiency. Cost-Benefit Analysis: Conducting cost-benefit analyses to ensure that projects and processes provide maximum value relative to their cost. This helps in prioritizing high-impact initiatives and justifying investments. Technology and Tools Integration Tool Selection and Implementation: Identifying and implementing tools that can support program governance, process management, and analytics functions. This can include project management software, data analytics platforms, and workflow automation tools. Process Automation: Leveraging automation tools to handle repetitive tasks, freeing up resources for more strategic activities. Automation improves process consistency and reduces human error. System Integration: Ensuring that different systems and tools used across programs are integrated to allow seamless data flow and a single source of truth. This integration helps improve collaboration and data accuracy. Continuous Improvement and Innovation Feedback Collection and Analysis: Establishing channels to collect feedback from stakeholders, project teams, and clients. Analyzing feedback to identify opportunities for improvement in program governance, processes, and analytics. Best Practice Implementation: Staying updated with industry trends and incorporating best practices into program governance and process management. This can include adopting new methodologies, tools, or performance standards. Pilot Programs and Testing: Running pilot programs to test new processes, tools, or approaches before full-scale implementation. Gathering data from pilot tests to make informed adjustments and improve outcomes. Process Optimization: Regularly assessing service delivery and project management processes to identify areas for improvement and efficiency gains. This can include process re-engineering, implementing new tools, or adopting innovative methodologies. Data-Driven Decision Making: Using data analytics to identify trends, forecast demand, and make informed decisions that enhance service and project outcomes. Feedback Loops: Establishing mechanisms for capturing feedback from both clients and employees. This feedback is used to make iterative improvements and keep up with evolving client and market needs. Technology Integration: Keeping the department updated with the latest technologies and tools that can support project management and service delivery, such as project management software, collaboration tools, and data analytics platforms. Training & Learning Coordination: Team Development and Training: Identifying skill gaps within the service delivery and project management teams and providing training programs to bridge these gaps. This includes onboarding new team members and upskilling existing ones. Employee Well-being and Engagement: Fostering a positive work environment, promoting work-life balance, and addressing employee concerns to maintain high morale and reduce turnover. Conflict Resolution: Addressing and resolving interpersonal conflicts within the team quickly and effectively to ensure a collaborative work environment. Standardization & Compliance: Drive ISO and CMMi standardization across PMO and SD departments. Ensure compliance with organizational and industry standards. Conduct training sessions to enhance understanding of compliance practices. Monitor adherence to processes and suggest improvements. Reporting: Prepare and share weekly, monthly, and quarterly reports with leadership. Analyze KPIs and RAID items for actionable insights. Develop dashboards and visual reports to improve data visibility. Ensure consistency and accuracy in data reporting. Process Improvement: Identify inefficiencies in existing workflows and propose solutions. Collaborate with stakeholders to implement process changes. Monitor the success of new processes and make further adjustments as needed. Document improved workflows and train relevant teams. Meeting Coordination: Schedule and organize project meetings, prepare meeting agendas and take meeting minutes. Training Coordination: Manage knowledge repository, identify training requirement and share skill gap report on monthly basis. Problem Solving: Help identify and address project issues and challenges, offering solutions and support to maintain project progress. Preferred Skill: Analytics and communication Skills. Show more Show less

WE ARE HIRING AVASO Technology Solutions is currently seeking a Accounts Payable Executive . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands. AVASO offers you an excellent growth opportunity with a strong global company and good money. Website:- https://www.avasotech.com/ Position: Accounts Payable Executive Location: Mohali Position type: Full-Time Job Overview: We are seeking a detail-oriented and experienced Accounts Payables Executive to join our finance team. The ideal candidate should possess a strong knowledge of and expertise in validating and processing supplier invoices. This role is crucial in ensuring compliance with tax regulations and maintaining accurate financial records. Key Responsibilities: • Invoice verification and validation • Validating and keeping the invoices/timesheets • Following the bookkeeping guidelines • Handling the vendor related disputes over emails and calls • Identifying invoice-related queries and forwarding them to the concerned teams • Maintaining different trackers to have run time status of ongoing queries • Setting up new vendors with details • Charges expenses to accounts and cost centers by analyzing invoice/expense reports; and recording entries • Accomplishes accounting and organization mission by completing related results as needed. Qualifications: • Bachelor’s degree in finance, Accounting, or a related field • Proficiency in accounting software and Microsoft Excel • Attention to detail and accuracy in financial record-keeping • Excellent communication and interpersonal skills • Ability to work independently and meet deadlines. Skills: • Working knowledge in Excel & Tally, MYOB, and Xero. • Good knowledge of TDS/GST. • To assist in the overall function of the accounts dept • Good written and verbal communication skills. • International Accounting and Financial skills • Advanced knowledge of Microsoft Outlook, Word, PowerPoint, and Excel. Compensation and Benefits: • Industry standard remuneration. • Medical insurance coverage for self & family (Self, Spouse + up to 2 Kids). • PF. • Paid leaves. • Company-sponsored training (technical and behavioral). • Employee engagement program (Team building activities, fun activities, travel). • Performance driven Rewards & Recognition program. • Employee-centric policies to help with personal & professional life balance. • Performance-driven faster growth. AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need. Show more Show less

Job Opportunity: Network Layer 3 Engineer at AVASO Technology Location : Pune, India Employment Type : Full-Time Experience : Minimum 5+ years of Experience as a Network Engineer Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Description: We are seeking a skilled Network Layer 3 (L3) Engineer with hands-on experience in Cisco routing and switching, Aruba wired and wireless technologies, and managing enterprise-grade Wireless Access Points (APs). The ideal candidate will be responsible for implementing, supporting, and optimizing robust network infrastructures across multiple locations, ensuring high availability, performance, and security. Key Responsibilities: Design, configure, and troubleshoot complex Layer 3 network architectures using Cisco and Aruba solutions. Deploy and manage Cisco routers/switches and Aruba switches, ensuring optimal network performance. Configure, monitor, and maintain Aruba Wireless Access Points (APs), controllers, and wireless security settings. Lead escalations and root cause analysis of network-related incidents at L3 level. Manage and support VLANs, STP, HSRP, OSPF, BGP, and EIGRP in enterprise environments. Oversee network monitoring, capacity planning, and proactive issue resolution. Collaborate with security and systems teams to enforce network security best practices. Work closely with vendors for support, upgrades, and new technology implementations. Document network designs, changes, and standard operating procedures. Required Skills & Qualifications: Minimum 5 years of experience as a Network Engineer with a focus on Layer 3. Strong knowledge and hands-on experience with Cisco IOS/NX-OS and Aruba OS/Aruba Central. Proficient in managing and troubleshooting Aruba Wireless APs and Mobility Controllers. In-depth understanding of routing protocols (OSPF, BGP, EIGRP) and switching technologies. Experience with network monitoring tools (SolarWinds, PRTG, Aruba AirWave/Central, etc.). Familiar with 802.1x, RADIUS, DHCP, DNS, NAT, ACLs, QoS, and network segmentation. Certification preferred: CCNP (Routing & Switching or Enterprise), Aruba Certified Switching Associate/Professional (ACSA/ACSP), or equivalent. IT Security Nice to Have: Experience with SD-WAN (Versa, Fortinet etc .) Exposure to network automation tools (Ansible, Python scripts, etc.) Familiarity with cloud networking (Azure, AWS, GCP networking basics) Certifications : CCNA CCNP Azure Network Certified CCIE preferred ITIL Qualification : B.E/ME with above certification or equivalent degree Experience : Minium 15+ yrs Exp in Network (LAN,WAN, Internet, DMZ , Cloud networking (Azure/AWS) Soft skills : Leadership and Team Management Collaborative Vendor and stakeholder Management Problem Solving and Analytical Show more Show less

Position : Process Excellence & Analytics - PM Office Location: Mohali Job Description: We are seeking a dynamic and detail-oriented Manager – Process Excellence & Analytics to lead our organization’s efforts in driving operational efficiency, process standardization, and data-driven decision-making. This role will be pivotal in designing and optimizing processes, integrating technology solutions, developing performance insights, and fostering a culture of continuous improvement. The ideal candidate is a critical thinker with strong analytical skills and a passion for operational excellence. Key Responsibilities: Process Management Process Standardization: Developing and implementing standardized processes and workflows to ensure consistency across projects and programs. This includes defining standard operating procedures (SOPs) and best practices. Process Optimization: Continuously analyzing and improving processes to eliminate inefficiencies, reduce costs, and improve delivery. Documentation and Knowledge Management: Ensuring that all processes, policies, and procedures are well-documented, easily accessible, and regularly updated. This helps in maintaining institutional knowledge and ensuring consistency. Quality Assurance: Implementing quality control measures to monitor process compliance and effectiveness. Conducting regular process audits and reviews to identify areas for improvement and maintain high standards. Analytics and Data Management Data Collection and Integration: Ensuring accurate and comprehensive data collection across all programs and projects. Integrating data from multiple sources to provide a holistic view of performance and trends. Data Analysis and Insights: Analyzing data to extract actionable insights on program performance, process efficiency, and overall operational health. Identifying trends, patterns, and areas that require attention or improvement. Predictive Analytics: Using historical data and trends to forecast future outcomes, helping in proactive decision-making and risk mitigation. Predictive analytics can be used to anticipate bottlenecks, budget overruns, or resource shortages. Dashboards and Reporting: Creating visual dashboards and regular reports that provide real-time insights into program and process performance. These dashboards enable leadership to make informed, data-driven decisions. Data Governance: Establishing data governance standards to ensure data quality, consistency, and security. This involves setting guidelines for data collection, storage, access, and use within the department. Performance and Efficiency Monitoring Resource Utilization Analysis: Monitoring how resources (people, time, budget) are allocated and utilized across programs. Identifying areas where resources are under- or over-utilized and making adjustments to optimize efficiency. Cost-Benefit Analysis: Conducting cost-benefit analyses to ensure that projects and processes provide maximum value relative to their cost. This helps in prioritizing high-impact initiatives and justifying investments. Technology and Tools Integration Tool Selection and Implementation: Identifying and implementing tools that can support program governance, process management, and analytics functions. This can include project management software, data analytics platforms, and workflow automation tools. Process Automation: Leveraging automation tools to handle repetitive tasks, freeing up resources for more strategic activities. Automation improves process consistency and reduces human error. System Integration: Ensuring that different systems and tools used across programs are integrated to allow seamless data flow and a single source of truth. This integration helps improve collaboration and data accuracy. Continuous Improvement and Innovation Feedback Collection and Analysis: Establishing channels to collect feedback from stakeholders, project teams, and clients. Analyzing feedback to identify opportunities for improvement in program governance, processes, and analytics. Best Practice Implementation: Staying updated with industry trends and incorporating best practices into program governance and process management. This can include adopting new methodologies, tools, or performance standards. Pilot Programs and Testing: Running pilot programs to test new processes, tools, or approaches before full-scale implementation. Gathering data from pilot tests to make informed adjustments and improve outcomes. Process Optimization: Regularly assessing service delivery and project management processes to identify areas for improvement and efficiency gains. This can include process re-engineering, implementing new tools, or adopting innovative methodologies. Data-Driven Decision Making: Using data analytics to identify trends, forecast demand, and make informed decisions that enhance service and project outcomes. Feedback Loops: Establishing mechanisms for capturing feedback from both clients and employees. This feedback is used to make iterative improvements and keep up with evolving client and market needs. Technology Integration: Keeping the department updated with the latest technologies and tools that can support project management and service delivery, such as project management software, collaboration tools, and data analytics platforms. Training & Learning Coordination: Team Development and Training: Identifying skill gaps within the service delivery and project management teams and providing training programs to bridge these gaps. This includes onboarding new team members and upskilling existing ones. Employee Well-being and Engagement: Fostering a positive work environment, promoting work-life balance, and addressing employee concerns to maintain high morale and reduce turnover. Conflict Resolution: Addressing and resolving interpersonal conflicts within the team quickly and effectively to ensure a collaborative work environment. Standardization & Compliance: Drive ISO and CMMi standardization across PMO and SD departments. Ensure compliance with organizational and industry standards. Conduct training sessions to enhance understanding of compliance practices. Monitor adherence to processes and suggest improvements. Reporting: Prepare and share weekly, monthly, and quarterly reports with leadership. Analyze KPIs and RAID items for actionable insights. Develop dashboards and visual reports to improve data visibility. Ensure consistency and accuracy in data reporting. Process Improvement: Identify inefficiencies in existing workflows and propose solutions. Collaborate with stakeholders to implement process changes. Monitor the success of new processes and make further adjustments as needed. Document improved workflows and train relevant teams. Meeting Coordination: Schedule and organize project meetings, prepare meeting agendas and take meeting minutes. Training Coordination: Manage knowledge repository, identify training requirement and share skill gap report on monthly basis. Problem Solving: Help identify and address project issues and challenges, offering solutions and support to maintain project progress. Preferred Skill: Analytics and communication Skills. Show more Show less

Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Apply here:- https://careers.avasotech.com/job-invite/826/ Job Description Performs general technical support and troubleshoots desktop systems software and hardware. Performs computer hardware and software installation and configuration. Troubleshoots general problems under the direction of a higher level of support. Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment. Follows established processes and procedures to plan, install, test, and implement computer system hardware or software technologies. Install, test, and repair computer systems on the customer site. Interact with customers responding to technical questions or requests for information. Diagnose and resolve issues that span both desktop. Stay updated with the latest technologies and best practices in desktop support. Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning . Work with cutting-edge technologies to shape the future of IT solutions. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to Ajay.thakur@avasotech.com . AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Summary: We are seeking a skilled Network Layer 3 (L3) Engineer with hands-on experience in Cisco routing and switching, Aruba wired and wireless technologies, and managing enterprise-grade Wireless Access Points (APs). The ideal candidate will be responsible for implementing, supporting, and optimizing robust network infrastructures across multiple locations, ensuring high availability, performance, and security. Key Responsibilities: Design, configure, and troubleshoot complex Layer 3 network architectures using Cisco and Aruba solutions. Deploy and manage Cisco routers/switches and Aruba switches, ensuring optimal network performance. Configure, monitor, and maintain Aruba Wireless Access Points (APs), controllers, and wireless security settings. Lead escalations and root cause analysis of network-related incidents at L3 level. Manage and support VLANs, STP, HSRP, OSPF, BGP, and EIGRP in enterprise environments. Oversee network monitoring, capacity planning, and proactive issue resolution. Collaborate with security and systems teams to enforce network security best practices. Work closely with vendors for support, upgrades, and new technology implementations. Document network designs, changes, and standard operating procedures. Required Skills & Qualifications: Minimum 5 years of experience as a Network Engineer with a focus on Layer 3. Strong knowledge and hands-on experience with Cisco IOS/NX-OS and Aruba OS/Aruba Central. Proficient in managing and troubleshooting Aruba Wireless APs and Mobility Controllers. In-depth understanding of routing protocols (OSPF, BGP, EIGRP) and switching technologies. Experience with network monitoring tools (SolarWinds, PRTG, Aruba Air Wave/Central, etc.). Familiar with 802.1x, RADIUS, DHCP, DNS, NAT, ACLs, QoS, and network segmentation. Certification preferred: CCNP (Routing & Switching or Enterprise), Aruba Certified Switching Associate/Professional (ACSA/ACSP), or equivalent. IT Security Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning . Work with cutting-edge technologies to shape the future of IT solutions. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to Ajay.thakur@avasotech.com . AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Job Opportunity: Field Support Engineer at AVASO Technology Location : Gwalior, India Employment Type : Part-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Description: This is Freelance work (like Self-Employed / Field Nation / Upwork ): Means you will work for your own, and you will get paid only for the activities you will perform. For example, let's say our customer wants to install one router in their office, and our team assigned that activity to you. Now you have to visit our customer site and complete the task. After completing the task you will share invoice with our team. Freelance work Process (step by step): Whenever our customer needs any help related to Desktop / Network Support L1 and L2 in your area, our team (Help Desk Team) will contact you over email OR by phone call / WhatsApp. Then our representative (Help Desk Agent) will brief you about the problem at the customer site. You can accept OR decline the ticket as per your availability. If you decline the ticket, then we will get back to you with another ticket in the future. If you accept it, then you need to visit our customer site with few tools like a laptop with Windows 10, a few cables, one USB drive, and a strong internet connection, etc. Tool requirement depends on the problem/ticket. ** After completing the activity, you will fill out one activity report and get it approved by the customer, and share it along with the Invoice with our team Few examples of Tickets: 1. Hardware Recovery || 2. Router installation || 3. Windows Update, Config, and upgrade || 4. Smart hand support || 5. Router / Switch IP Config etc. Required Skills : Troubleshooting, maintenance, and repair of physical devices (PCs, printers, etc.). Assistance with network connectivity, configuration, and performance issues. Setup, management, and optimization of routers and switches for efficient data flow. Installation and maintenance of network cabling and server systems. AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. Show more Show less

WE ARE HIRING AVASO Technology Solutions is currently seeking a Associate Service Delivery Manager . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands. AVASO offers you an excellent growth opportunity with a strong global company and good money. Website:- https://www.avasotech.com/ Position: Associate Service Delivery Manager Location: Mohali/Bangalore Position type: Full-Time Position Overview: In a projectized organizational structure, the Associate Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives. Key Responsibilities: Delivery Management: Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Define project objectives, deliverables, and success criteria while managing project lifecycles. Track and report project progress using standardized dashboards and KPIs. SLA and KPI Management: Ensure that all projects meet contractual SLA obligations and internal performance standards. Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence. Customer Relationship Management: Act as the primary liaison for customers on project-related issues, updates, and escalations. Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention. Resource & People Management: Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals. Foster team engagement, collaboration, and motivation to maintain a high-performance culture. Conduct regular performance reviews, provide constructive feedback, and address underperformance. Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities. Develop succession plans and career paths for team members to align with organizational goals. Ensure timely onboarding and proper allocation of new resources for projects. Risk and Issue Management: Maintain a risk register for projects, proactively identifying and addressing potential risks. Facilitate rapid escalation and resolution for critical project issues. Change and Transformation Management: Manage project scope changes through structured Change Control Processes. Communicate and align stakeholders on transformation initiatives and ensure proper documentation. Governance and Compliance for Projects: Establish and monitor governance frameworks for effective project delivery. Ensure compliance with legal, regulatory, and organizational standards on a per-project basis. Delivery Financial Management: Develop and track project budgets, billing, and financial forecasts. Maintain financial dashboards to monitor project profitability and cost-effectiveness. Conduct variance analysis between planned and actual financial outcomes for each project. Continuous Improvement: Collect feedback from project teams and clients to implement process improvements. Promote a culture of innovation and learning within the project teams to drive efficiency and quality. Qualifications: Education: Bachelor’s degree in IT, Project Management, or a related field. Experience: Greater than 8 Years in Service delivery in EUC , Networking and similar role in IT Managed services. Proven experience in managing projectized environments, IT service delivery, and people management. Demonstrated success in leading and developing diverse teams. Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required. Skills: Expertise in project management frameworks (e.g., Agile, Waterfall). Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project). Strong leadership, conflict resolution, and decision-making abilities. Exceptional communication and interpersonal skills. Key Competencies: Leadership and Team Management: Ability to inspire, guide, and manage teams to achieve goals. Project Orientation: Expertise in handling project lifecycles from initiation to closure. Stakeholder Management: Effective communication and relationship-building with clients and teams. Resource Optimization: Strategic allocation and management of resources to ensure efficiency. Risk Mitigation: Proactive identification and resolution of risks. Continuous Improvement: Focus on driving innovation and quality enhancements. Work Environment: Dedicated to leading project-based teams across multiple projects concurrently. Occasional travel to customer or project sites may be required. Flexibility to work outside regular hours to meet project milestones or address critical issues. AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need. Show more Show less

Job description: Job Title: Senior Manager – Global Talent Development Location: Mohali, India Position Overview: As the head of Talent Development, the incumbent will lead the creation and implementation of a comprehensive learning and development strategy across the organization. The successful candidate will have extensive experience in the design and delivery of learning solutions, with a focus on leadership and managerial development, SAP Learning Management Systems (LMS) implementation, instructional design, e-learning and blended learning solutions, and soft skills training. As we look to the future, the integration of AI-based learning solutions will also be key in evolving our approach to talent development. Key Responsibilities: Lead the global Learning and Development strategy, ensuring alignment with organizational goals and business objectives. Implement and manage the SAP LMS platform across the company, ensuring smooth integration and usage across all regions and business units. Develop and deliver high-quality training programs, with a focus on leadership development, managerial training, and professional growth. Design and facilitate soft skills training programs that empower employees to enhance their interpersonal, communication, and collaboration skills. Create and oversee the development of e-learning modules and blended learning solutions that are engaging, interactive, and impactful. Drive instructional design best practices, ensuring training materials and programs are relevant, up-to-date, and aligned with business needs. Lead the development and execution of global managers' development programs, focusing on leadership skills, people management, and strategic thinking. Explore and incorporate AI-based learning solutions into our training programs to deliver personalized, data-driven learning experiences for employees at all levels. Actively contribute to the implementation of learning curriculum and development initiatives that are aligned with current and forward-looking enterprise needs, employee development plans and individual line of business objectives. Facilitate orientation to new hires and support local and global on boarding Process. Support the execution of talent review and assist in succession planning process for India and readying of talent who will deliver our future. Provide advice and local context to the Talent Management COE regarding key programs including engagement, career development, Inclusion and Diversity and Well-being. Monitor and evaluate the effectiveness of L&D initiatives, providing ongoing improvements and adjustments to meet the evolving needs of the business. Collaborate with senior leaders and HR partners to identify learning needs and development opportunities across the organization. Manage a team of L&D professionals, providing leadership, guidance, and support for their development. Required Skills and Qualifications: 5+ Proven experience in leading Learning and Development functions within a global IT services or technology company. Strong expertise in SAP LMS implementation and management, with a track record of successful deployments and integrations. 10 + Experience in designing, developing, and delivering soft skills training programs, with the ability to tailor content to different audiences and learning styles. Extensive experience in developing and managing managers' development programs to build leadership capabilities across the organization. Deep knowledge of instructional design principles and a proven ability to design and implement effective training programs. Experience with e-learning platforms and blended learning solutions, including content creation and delivery, gamification etc. Strong understanding of AI-based learning technologies and how they can be leveraged to enhance employee development. Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Ability to manage a team and work collaboratively across multiple regions and functions. Relevant professional certifications in Learning and Development, Instructional Design, or related fields are a plus. Preferred Qualifications: Master’s degree in Human Resources, Learning and Development, or a related field. Knowledge of global learning and development best practices and trends. Experience in a fast-paced, technology-driven environment. Show more Show less

WE ARE HIRING As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands. AVASO offers you an excellent growth opportunity with a strong global company and good money. Website: - https://www.avasotech.com/ Job Overview: Currently seeking a motivated Field Service Coordinator (FSC) having at least 2+ years’ experience will work under the direct leadership of Regional Field Service Manager as a part of 24x5 Back-office operations team, this role will be responsible for Top-Down management of resources, Post-Onboarding Formalities, managing their skillset, Utilizations, Trainings, Background check management etc. This is a full-time role and requires the ability to plan, multi-task and follow through on assigned tasks. Responsibilities: Establish a strong connect & manage the resources in the assigned region, by fostering an environment of effective communication Work closely with GSC team (Service Desk) to ensure all the dispatch tickets falling under your region are covered by suitable engineers. Responsible to work with Talent Acquisition team to work on New Requirements. Responsible for developing Technicians, promoting teamwork, and fostering open and effective communication environment that targets to “Deliver a "Quality Experience”. Be a part & lead different rounds of Vetting/Screening & ensure that we capture the results to ensure we have a quick turnaround to TA as well as the Field Engineer. Would be responsible to manage the post-onboarding formalities with the engineer & ensure we touch base critical project requirements as well. Manage & uplift the current skill level with the existing engineer pool & support in creation of Heat Map for the skill. Responsible to manage & deliver any project specific training to the pool of engineers shortlisted from your region to be a part of this project. Post onboarding by TA/HR, you will be responsible to ensure Service Now data management, Background Check lifecycle management, and administrative tasks defined by FSM. Must know the forecast about the Job and work task to be given to the engineers in advance. The engineer should be fully skilled for the job he/she is deputed. Work closely with regional manager to check engineers’ monthly expenses and coordinate with finance to ensure that the expenses paid on time to engineers and keep the monthly record of the expenses. Ensure an environment that promotes effective communication, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements. Must have a basic Understanding of EUC, Networking, Server, Storage etc. Global Field Support ATS /GFS/JD_FSC /01 Version No.: 1.0 Prepared Skills required Essential: • Candidate should be Graduate. • Able to demonstrate the ability to undertake the above responsibilities • Excellent inter-personal skills • Good problem-solving and analytical skills • Effective written communication skills • A passion for Structure Improvement • Experienced professional • Excellent written and verbal communication skills • Willingness to support and mentor junior staff • Excellent customer facing/customer service skills • Able to work under pressure and meet deadlines • Able to manage sensitive and sometimes confidential information • Self-motivation and able to take responsibility • Able to demonstrate initiative and a proactive approach to daily task AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need. Show more Show less

Job description: Responsibilities • Responsible for developing Technicians, promoting teamwork, and fostering open and effective communication environment that targets to “Deliver a Quality Experience”. •Establish a strong connect & manage the resources in the assigned region, by fostering an environment of effective communication. •Work closely with GSC team (Service Desk) to ensure all the dispatch tickets falling under your region are covered by suitable engineers. •Responsible to work with Talent Acquisition team to work on New Requirements. •Be a part & lead different rounds of Vetting/Screening & ensure that we capture the results to ensure we have a quick turnaround to TA as well as the Field Engineer. •Would be responsible to manage the post-onboarding formalities with the engineer & ensure we touch base critical project requirements as well. •Manage & uplift the current skill level with the existing engineer pool & support in creation of Heat Map for the skill. •Responsible to manage & deliver any project specific training to the pool of engineers shortlisted from your region to be a part of this project. •Must know the forecast about the Job and work task to be given to the engineers in advance. The engineer should be fully skilled for the job he/she is deputed •Work closely with regional manager to check engineers’ monthly expenses and coordinate with finance to ensure that the expenses paid on time to engineers and keep the monthly record of the expenses. •Ensure an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements Must Have: • Basic Understanding of EUC, Networking, Server, Storage etc. Qualities and Skills required Essential : • Able to demonstrate the ability to undertake the above responsibilities • Excellent inter-personal skills • Good problem-solving and analytical skills • Effective written communication skills • A passion for Structure Improvement • Experienced professional • Excellent written and verbal communication skills • Willingness to support and mentor junior staff • Excellent customer facing/customer service skills • Able to work under pressure and meet deadlines • Able to manage sensitive and sometimes confidential information • Self-motivation and able to take responsibility • Able to demonstrate initiative and a proactive approach to daily tasks. shephali.Pathania@avasotech.com Show more Show less