Field Service Specialist

Job Description

WE ARE HIRING As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands. AVASO offers you an excellent growth opportunity with a strong global company and good money. Website: - https://www.avasotech.com/ Job Overview: Currently seeking a motivated Field Service Coordinator (FSC) having at least 2+ years’ experience will work under the direct leadership of Regional Field Service Manager as a part of 24x5 Back-office operations team, this role will be responsible for Top-Down management of resources, Post-Onboarding Formalities, managing their skillset, Utilizations, Trainings, Background check management etc. This is a full-time role and requires the ability to plan, multi-task and follow through on assigned tasks. Responsibilities: Establish a strong connect & manage the resources in the assigned region, by fostering an environment of effective communication Work closely with GSC team (Service Desk) to ensure all the dispatch tickets falling under your region are covered by suitable engineers. Responsible to work with Talent Acquisition team to work on New Requirements. Responsible for developing Technicians, promoting teamwork, and fostering open and effective communication environment that targets to “Deliver a "Quality Experience”. Be a part & lead different rounds of Vetting/Screening & ensure that we capture the results to ensure we have a quick turnaround to TA as well as the Field Engineer. Would be responsible to manage the post-onboarding formalities with the engineer & ensure we touch base critical project requirements as well. Manage & uplift the current skill level with the existing engineer pool & support in creation of Heat Map for the skill. Responsible to manage & deliver any project specific training to the pool of engineers shortlisted from your region to be a part of this project. Post onboarding by TA/HR, you will be responsible to ensure Service Now data management, Background Check lifecycle management, and administrative tasks defined by FSM. Must know the forecast about the Job and work task to be given to the engineers in advance. The engineer should be fully skilled for the job he/she is deputed. Work closely with regional manager to check engineers’ monthly expenses and coordinate with finance to ensure that the expenses paid on time to engineers and keep the monthly record of the expenses. Ensure an environment that promotes effective communication, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements. Must have a basic Understanding of EUC, Networking, Server, Storage etc. Global Field Support ATS /GFS/JD_FSC /01 Version No.: 1.0 Prepared Skills required Essential: • Candidate should be Graduate. • Able to demonstrate the ability to undertake the above responsibilities • Excellent inter-personal skills • Good problem-solving and analytical skills • Effective written communication skills • A passion for Structure Improvement • Experienced professional • Excellent written and verbal communication skills • Willingness to support and mentor junior staff • Excellent customer facing/customer service skills • Able to work under pressure and meet deadlines • Able to manage sensitive and sometimes confidential information • Self-motivation and able to take responsibility • Able to demonstrate initiative and a proactive approach to daily task AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need. Show more Show less