Company Description Solis Yanmar, known as the 'Global 4WD expert,' is a premier Indian tractor brand renowned for its advanced Japanese technology, ensuring higher output for farmers. Headquartered in New Delhi and manufacturing in Hoshiarpur, Punjab, the company provides a diverse range of tractors from 20-90 HP designed to meet global farmer expectations. Solis Yanmar focuses on developing farmer-centric solutions, backed by a commitment to quality assurance, including 5 years of warranty and 500 hours of oil change intervals. The company has earned accolades such as 'Best Brands 2021' and 'Best 4WD Tractor,' enhancing its reputation among farmers worldwide. Role Description This is a full-time, on-site role located in Madhya Pradesh, India for a Field Service Specialist. The Field Service Specialist will be responsible for providing technical support, troubleshooting, and field service to customers. This role involves regular site visits to diagnose and resolve technical issues, ensuring customer satisfaction through effective communication and high-quality customer service. Qualifications Field Service and Troubleshooting skills Technical Support knowledge Excellent Communication and Customer Service skills Strong problem-solving abilities Ability to work independently and manage time effectively Relevant technical certifications or a degree in a related field is a plus Experience in the agricultural or tractor industry is preferred
Your Job Description: Role Overview: As a Field Service Specialist at Solis Yanmar, you will be responsible for providing technical support, troubleshooting, and field service to customers in Madhya Pradesh, India. Your role will involve regular site visits to diagnose and resolve technical issues, ensuring high customer satisfaction through effective communication and top-notch customer service. Key Responsibilities: - Provide field service support to customers - Troubleshoot technical issues on-site - Conduct regular site visits for diagnostics and issue resolution - Communicate effectively with customers to ensure satisfaction - Deliver high-quality customer service at all times Qualifications Required: - Proficiency in field service and troubleshooting - Knowledge of technical support processes - Excellent communication and customer service skills - Strong problem-solving abilities - Ability to work independently and manage time efficiently - Possession of relevant technical certifications or a degree in a related field is a plus - Experience in the agricultural or tractor industry is preferred,